Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Danielle Barrow | Customer Advisor | Billing

    The advisors name was danielle and im certain she was in a courts proceedings department. I wasnt the most pleasant of calls to start with as it was regarding a ccj i wasnt aware of that had been filed against me over 2 years ago. I cant commend danielle enough. I really cant. I was worked up and da...

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    Lee Jones | CST | Water Services

    Was very helpful and friendly explained everything in a way that I understood very polite young man

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    Sharon Hitch & Network Delivery Team | Developers Services | Developer Services & Planning

    I made an unusual sewer connection application, certainly not the norm, it was dealt with efficiently with very good communication and in good time, very pleased.

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    Laura M Hodgson | Help desk | Billing (Internal)

    A very professional and knowledgeable young lady. Laura was able to quickly and efficiently solve my problem with setting up my online account. A credit to your team.

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    Liam Graham | Leakage Tech | Other

    Thanks to Liam for all his help in getting my issue resolved. A very pleasant young man & nothing seemed to be to much trouble . Thanks again

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    Curtis Thompson & Martin Rodev | CST | Wastewater Services

    Job - CST REFERENCE - 520002111213 STAFF-CURTIS THOMPSON & MARTIN RODEV I would like to put forward a wow award and send on my sincere thanks for the 2 young man that saved the day for my mum when the drains got all blocked and stuff was all over her back yard. They were polite, enthusi...

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    Nuala Moore | Customer Advisor | Billing

    This young lady was so HELPFUL,so UNDERSTANDING to our predicament, and so COMPASSIONATE that this award is the least she shoul recieve.a total credit to the company.

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    Nuala Moore | Customer Advisor | Billing

    This young lady was so HELPFUL,so UNDERSTANDING to our predicament, and so COMPASSIONATE that this award is the least she shoul recieve.a total credit to the company.

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    Jessica Rainger | Customer Advisor | Billing

    Very pleasant and helpful young lady. Was very patient with me and help resolve my billing query. Have poor phone signal and got cut off. Even though the conversation had pretty much ended she called me back to politely finish the call

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    Trudi Wood | Customer Advisor | Billing

    Absolutely first rate service! Pleasant, friendly and very helpful young lady!! Cannot praise her enough and so far removed from the usual robot like people. I cannot praise her enough for her friendliness and help. Very, very happy to talk to someone like that!

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    Curtis Thompson & Martin Radev | CST & Ganger | Wastewater Services

    Superb service, very polite and friendly young men , no fuss got the job done quickly. a pleasure to see smiling faces!

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    Mike Sinnot | Customer service | Billing

    I had a very successful call dealing with this young man. Polite, capable and amusing. Job done quickly and with no hassle. I wish all telephone services were as good. Bill paid. New account sorted. Excellent.

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    Joanne Banks | Billing

    I spoke with Joanne on the phone today following an email response from Tom McDonald because I had a few follow-up questions. Joanne was extremely polite, friendly and very helpful in dealing with my questions; as an ex Serving Officer I was impressed by this young lady's attention to detail and at...

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    Nuala Moore | Customer services | Water Services

    Nuala Moore was to say the least very courteous, extremely efficient, helpful, and compassionate to our dilemma.An award is the very least that this young lady should recieve.

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    Stacey Kyle | Works in customer services | Billing

    Stacey was pleasant helpful and willing to sort out my problems. It's refreshing to hear a young voice and s person who has a lovely approach. Asset to your company

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    Charlie Roberts | Customer advisor | Billing

    Hi, this is Mrs Jones. I rang united utilities yesterday to pay a bill and spoke to a lovely young lady named Charlie. I have lived alone for just over a year now and don't get to speak to many people. I do love a good natter as well!! Charlie was so very warm and kindhearted and asked me questions ...

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    Charlie Morris | Affordability For Services | Billing

    Thoroughly nice young man. Helpful ,patient and well informed.

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    David Ellison | 2103794 | Wastewater Services

    Phoned me to let me know they were half an hour away, arrived on time. He was polite and friendly, listened to what the problem was then efficiently got on with the job. He kept me informed of the progress of the work and then tidied up. He checked I was happy with the job and gave a full explanatio...

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    Nuala Moore | Advisor | Water Services

    Hi There I would like to nominate the young lady ( Nuala) who dealt with my enquiry today , she was very polite and helpful, she explained in detail all the timelines and support United Utilities would be able to offer It certainly put my mind at rest and reassured us we had contacted the right ...

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    Joshua Robinson | Engineer | Water Services

    I had 2 people come out to check the sewer pipes for breaks and things due to having a rat climbing out my toilet and my housing association putting blame on UU. The name badge on the younger guy said Joshua Robinson but unsure of other guys name. Was and older guy. They were very polite, kept me up...

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    April Regan | Customer Service Operator | Billing

    I have just finished a call with the sweetest young lady called April Regan. She sorted my problem out in 5 minutes and was a delight to talk to.

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    Connor Dutton | Apprentice water network | Water Services

    Young apprentice Connor Dutton work order number 2094244 came out to my home today to resolve my query about a sudden high consumption . He was such a well mannered young gentleman and checked my water metre then came into the house and immediately found the problem I would never have noticed this...

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