Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Ryan Wadsworth | Help with moving | Billing

    Lovely helpful young man, very patient and informative, an asset to the job

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    Wayne Aiden | Metering

    Both Wayne and the young man with him were polite efficient and very pleasant. They appear to have done a good job of fitting the water meter and the team who came to re tarmac the path have also done a good neat job. Thank you There doesn't seem to be a box for this information but on the card give...

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    Jordan Robinson, Paul Boddington | Waste water | Wastewater Services

    These two young men came to sort a problem out with our drains. Jordan phoned to inform me of the time they would arrive and when I told him I wouldn't be in at that time he was very polite and said not to worry, they would wait. They greeted us in a very professional manner and we're already on the...

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    Paul Jolly | Plumber | Metering

    Pleasant helpful and informative young man.

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    Brett Taylor And Mark # | CST and GANG | Wastewater Services

    Helpful,polite young men. Job done in no time.

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    Lauren Schreoder | Customer telephone operator | Water Services

    31st Jan 2019. Today I came home to find that outside my house had been dug up by United Utilities, it was so close to my front step that I couldn't get my grandchild's pram up without a lot of disruption, I was absolutely fuming and so called the number on the barrier, a lovely young lady called La...

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    Andrew Lewis | inspector | Water Services

    On Monday we noticed a leak outside our house and reported it to U.U.. The young lady we spoke to was excellent. On Wednesday Mr. Lewis inspected the leak. As it was impacting on our elderly neighbours ( late 80s , one of whom has dementia ) property and causing them distress, even thought it was no...

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    Stacey Kyle. | Customer Advisor | Billing

    A very helpful young lady who put me at ease and gave me very good advice in solving my problem. She also kindly said she will do a follow up call at a set date to close the problem I have got with my bill going forward.

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    Terry Johnstone | Advisor | Billing

    I cannot thank this pleasant young man enough for the time and help he has provided me today. He has given me some useful tips about how to keep my water bills down such a lovely guy to talk too, felt like I had known him years for the way he dealt with my situation of my water bill, fantastic cu...

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    Robert Sidall | Netwok | Water Services

    Thank you Alex and especially all the network team involved on all the visits they have made to resolve the issue of the water leak, Robert Sidewall especially, the team yesterday 2 young men sorry I didn't get their names and Roy worked all day no breaks in horrendous weather snowing freezing cold ...

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    Thomas Drew & Arron Lowry | 2081850 - CST & Gang | Wastewater Services

    Thomas Drew and Aaron Lowry arrived at my home 19:30ish, very polite young men, started to start work on my my drain straight away until all was cleared and that my toilet flushed and drain perfectly. The weather was cold and snowing and got right on with job. I am so very thankful that they turned ...

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    Adam Boardman | Online Query

    I contacted you with an issue as I was very annoyed about some work taking place directly outside my house with no warning. The work was very loud and with a young baby in the house this caused a lot of distinction. It also made my car filthy with bits of dirt etc from the work. Adam was very effici...

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    Ian Johnson | Metering

    This young man fitted a new water meter for me on Monday. He was very efficient and helpful in explaining that I would now have my meter read electronically.

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    Jessica Rainger | Customer Advisor | Billing

    A lovely young lady - very committed to UU and the service you / she provided - handled the enquiry very well - credit to UU

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    Charlie Roberts | Billing advisor | Billing

    So often over the last couple of weeks I have been rushed off the phone by the big companies I have had to speak to but United utilities were different. I lost my husband just before Christmas and he had always dealt with the bills. So it was a daunting prospect trying to understand how my bills wor...

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    Sharona Grant | Customer Advisor | Billing

    You will be able to find the lady I am commending from my account details as I spoke with this young lady this morning. She was extremely pleasant and polite but more importantly she was patient and kind. He knowledge was excellent and overall I feel her conduct was exemplary and a credit to Unit...

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    Jessica Rainger | Customer Advisor | Billing

    So good to hear this young lady's bright and cheerful voice on a Monday morning. Dealt with all l needed quickly and efficiently..very impressed

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    Bill Barkley & Steve Senior | CST | Wastewater Services

    Firstly, the young lady that took my call was one of the most pleasant call centre staff members I have spoken to as well as being knowledgeable and empathetic to my situation. Secondly, Bill Barkley & Steve Senior were two workmen who were both extremely pleasant and did a brilliant job. They...

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    Barry Meredith | CW Operate CW R+M North 950303 | Water Services

    I would just like to let you know about the service that I have received from Barry Meredith from the CW R+M North department. Reference 52/2059462-0020. I cannot thank Barry enough for the exemplary work that he carried out outside my property in getting the mains water supply to my property. He w...

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    Nuala Moore | Customer Services | Water Services

    Nuala dealt with my query and complaint re no water service in SK13/4 area 11th December 2018 ref number 554692209 with empathy, understanding, professionalism, care and helpfulness. Such a pleasant young lady. Nothing was too much for Nuala and it was a joy to have a polite and understanding conver...

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    Bradley Leonard + Gaz Connor | Engineer | Wastewater Services

    Your engineers came round to unblock my drains they were straight on to the job no messing. They were polite and nothing was to much for them.when the job was complete they left my garden clean and tidy.which was a big plus as I have 5 young grandchildren who are always out in the garden. Thank you ...

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