Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

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    Jessica Rainger | Billing

    Moving house is stressful anyway but the nice customer service and her voice make me calm, not being worried how to sort it out. I felt, I'm in good hands. Thank you Jessica!!

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    Stacey Kyle | Billing

    I rang up today and got through to Stacey, I explained how I am struggling this month and really worried about not o being able to afford my bill this month. Stacey reassured me numerous times not be worrying and she reset my payment plan to next month. Absolutely lovely lady and really put my mind ...

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    Gill Smith | customer technician | Water Services

    Gill was able to locate the problem, provide the solutions and explained the various processes. Gill also was very understanding about how worried I was about the leak and said UU would do their best to repair it. A very good visit, thank you.

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    David Braithwaite | UU water | Wastewater Services

    Thank you so much for fixing the shared drain problem. They were so lovely with the neighbour where the problem was. I informed them that she has resently lost her husband before the started the work. They were lovely and managed the situation very sensitively. So the lady did not get worried about...

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    Hannah Cooper | Billing

    I phoned worried because you notified me I had an unusually high usage than normal . This lady was very kind to me and explained I mustn't worry and they would send someone in the next few days to check what was causing the problem . We are over 70 and felt rather alarmed when calling but she so...

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    Robert Woodridge | Customer care team | Billing

    Very helpful , I was worried over my account arrears. Sorted everything for me with ease.

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    Ollie Smith & Dan Wilcock | CST & Ganger | Wastewater Services

    Over the past months I have experienced flooding under the floor of the whole house. I have had 3 visits and the engineers have always been hard working, knowledgeable & ready to listen to my concerns / worries. Dan & Ollie were determined to discover what the problem was and I'm extremely h...

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    Pam Burgess | Customer Advisor | Billing

    I was very worried about my bill and Pam put me at ease and sorted everything out for me. She was absolutely amazing! I am so glad that I rang and got Pam.

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    Nicola Moran | Customer service | Billing

    on 4/02/2019 I called your customer services with a direct debit query. I was very worried about my direct debit being doubled for my water meter! Nicola was extremely helpful and helped to find an error in billing on United utilities part and quickly amended my bill with a credit! In this day an...

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    Emma Hands | Priority services | Billing

    As a priority service user it can be difficult to speak on the phone especially when under a lot of stress. I am in arrears and very worried about what to do about my bill. Emma was so empathetic and she gave me as much advice and reassurance as she could that we can sort it out. She has helped me b...

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