Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sarah Bolshaw | Customer Advisor | Billing

    Fantasic service from the very beginning of the telephone call. Sarah listened to my concerns & advised me accordingly. I was worried about my father's water bill because it was a concern for him & due to him having mini strokes recently I wanted to alleviate any added stress for him. Sarah ...

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    Jessica Rainger | Customer Advisor | Billing

    I spoke to Jessica a few moments ago, I live on my own and I suffer with mental health issues and have been struggling to make my payments but Jessica made me feel at ease with everything and advised she will note the system and was very helpful. I was worried about my bill as I live on my own and t...

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    Jordan Robinson & Paul Boddington | CST & Ganger | Wastewater Services

    Both gentlemen were very polite, answering all my quesrptions with full explanations and keeping me well informed of the situation as it became more serious than just a blocked drain. They were extremely thorough, relentlessly tackling the problem and as this expanded they put me at ease. I'm well i...

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    David Jaundrell | Customer Advisor | Billing

    I was worried about a leak from my water meter at the front of my house. David was very reassuring and helpful. I have a block paved driveway and was hoping it would not be necessary to dig it up! He confirmed nothing would be done without my permission and hopefully the Inspector would call within ...

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    Stacey Kyle | Customer Advisor | Billing

    She was very good and she did explain perfect and I asked different questions and I was worried about new bills and she maked this bill monthly because I am still with universal credit and she marked me happy I have to say thank you so much of your help and kind Stacey.

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    David Jaundrell | Customer Advisor | Billing

    I was really worried how to sort out access to my external stop tap and how much it would cost. David has arranged an inspector to call within a few days and was so pleasant and helpful. It was such a relief to speak to someone with such a nice yet professional manner.

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    Hannah Wieland | Escalations Advisor | Billing

    I have been experiencing drainage problems at my property and was very worried that sewage was getting into my sub floor. Hannah contacted Andy the waste manager and it was agreed that an engineer would be sent to the property and carry out an examination. The engineer came today 17 April and after ...

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    Sean Arron | Metering | Metering

    just to say a big thankyou for the profesionalism your engineers showed during the fitting of my water meter. I Was a little concerned as they were having to dig up my block paving in order to fit the meter, i need not have worried as they have done such a good job , you would not know they had been...

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    Sharona Grant | Telephone Advisor | Billing

    Sharona was a star as I had been worried about contacting United Utilities as I was behind with my payments but she was very understanding and reassuring and sorted my situation out within minutes never putting me on hold or keeping me waiting which was so appreciated therefore I nominate her as a w...

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    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

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    Jessica Rainger | Billing

    Moving house is stressful anyway but the nice customer service and her voice make me calm, not being worried how to sort it out. I felt, I'm in good hands. Thank you Jessica!!

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    Stacey Kyle | Billing

    I rang up today and got through to Stacey, I explained how I am struggling this month and really worried about not o being able to afford my bill this month. Stacey reassured me numerous times not be worrying and she reset my payment plan to next month. Absolutely lovely lady and really put my mind ...

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    Gill Smith | customer technician | Water Services

    Gill was able to locate the problem, provide the solutions and explained the various processes. Gill also was very understanding about how worried I was about the leak and said UU would do their best to repair it. A very good visit, thank you.

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