Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Rick Gohrey & Sean Reid | CST | Wastewater Services

    Wonderful, professional & friendly service from these two yesterday. More than impressed. Could not have been better.

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    Peter Brown | Billing

    Absolutely amazing guy who has put my mind at ease due to me struggling to pay my bill. He's put a couple of things in place to help me while I get back on track. Wonderful service thank you so much. Regards Darren Norcross.

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    Brett Taylor & Mark | CST & Gang | Wastewater Services

    Ref:2087863 I received a wonderful service from these 2 lovely gentlemen who were very helpful in dealing with a blocked pipe outside my property, going out of there way to resolve the issue. They were very professional as well as being friendly so I believe they deserve to be nominated.

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    Ben Gordon & John Mac | CST & Ganger | Wastewater Services

    2 wonderful guys very helpful full of knowledge also very reassuring. Excellent customer service

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    Bridget Roche | Affordability priority service team | Billing

    Very understanding and helpful wonderful service

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    Heather Davidson | Billing

    Wonderful service today reg for utility. I couldnt have been helped more. Well done Heather ????

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    Gill Smith | Customer Tech | Water Services

    Ref:- 2077212 We would like to nominate the above employee. The lady was polite, courteous, professional, and friendly. She made us feel at ease when she came round, and explained everything in detail (our query was regards to brown water coming out our taps ?possible lead? In our water. As you c...

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    Leah Garratt | Customer Advisor | Billing

    Pleasant and explained about the work that they were doing. Leah advised us what to do whilst the problem was sorted. Wonderful girl nothing to much trouble.

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    Heather Bunnell | Debt Recovery / Customer Relations | Billing

    A few weeks ago I called to my mothers house and found a number of long standing / outstanding bills from United Utilities for water. My mother sadly passed away more than a year ago and since then the house has been empty and unmanaged as I and my two brothers work away and overseas - which has ma...

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    Marie Jackson | Customer Advisor | Billing

    Marie was wonderful in assisting me with my enquiry and providing me with a satisfactory outcome.

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    Stefan Carroll And Phil Edwards | CST + Ganger | Wastewater Services

    These two wonderful men were so very pleasant efficient and helpful they were nothing less than heroes today and i cant thank them enough.

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    Danny #h | Live chat agent | Online Query

    Danny was wonderful, prompt helpful and friendly.

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    Daniel Roberts | Telephone employee | Water Services

    Daniel Roberts wonderful telephone manner and very polite. Thank you

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    Kelly Elliot | Live chat operaticw | Billing

    Great help have a wonderful Christmas x

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    Caitlin Galloway | Customer Advisor | Water Services (Internal)

    She was wonderful

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    Callum Smythe. Alan Unsworth | CST and Gang | Wastewater Services

    Wonderful and profession attitude. Callum Smythe and Alan Unsworth

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    Joanne Davidson | Customer Advisor | Water Services

    I rang with an enquiry, received wonderful customer service regarding my water metre usage,Joanne placed my mind at ease, while being professional at all times,she reassured me of the procedures which I'm not familiar with, placing my mind at ease, thank you for your efficient service.

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