Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Tayba Mohammad | Customer Advisor | Billing

    Tayba was polite and courteous on the phone, fully answered my questions and helped find a reasonable solution to my queries. Wonderful customer service.

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    Ashley Walker & John Medati | CST & Ganger | Wastewater Services

    Wonderful Obliging Workmen,(WOW)introduced themselves, cheerful in their not so nice job,listening, explaining everything so i could understand what they were doing, working as a team,polite, clean uniforms,, even thought a dirty job. making sure everything was done to a good standard, putting ever...

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    Sharona Grant | Customer Advisor | Billing

    I would like to nominate Sharona as I was really impressed with the way she handled my enquiry. She called me several times to keep me updated and I found her to be polite, informative and caring every time. I thought she was just wonderful and an asset to your company.

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    Gemma Breen | Customer Service Agent | Billing

    Absolutely wonderful service via online text, her warmth a friendliness even came through via text, if she can do that she can make people face to face feel like they are getting the best possible service.

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    Brett Taylor & Jack | Cst and gang | Wastewater Services

    Brett, Jack and the dig team were extremely friendly but professional, knowledgeable and hardworking. They respected the health and safety procedures of our nursery. They kept me informed throughout the day of the work they were doing. They spoke to myself and my staff with respect, not all workmen...

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    Sharon Fielding | Social Media Case Manager | Online Query

    Sharon has helped me via twitter every time I've had an issue. She has been wonderful, helping me sort both mine and my fathers account. Nothing is ever too much trouble and she really listens. You just don't get customer services like that these days. She is an absolute credit to the company.

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    Paul Chapman | Customer Advisor | Water Services

    Wonderful telephone manner. Polite and gave all the details required to find out about a build over agreement. Friendly, professional and left myself, as the customer feeling satisfied with the outcome. Credit to your company.

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    Natalie Handisides | Customer Advisor | Billing

    Fantastic service throughout and wonderful personality.

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    Heather Bunnell | Customer Advisor | Billing

    Wonderful customer service, absolutely delightful disposition and I could not ask for more concise information. I would honestly recommend Heather to anyone and has definitely given me a positive opinion of united utilities. She is an absolute credit to your company. Please do not hesitate to call m...

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    Matt Airey & Rich Selby | CST & Ganger | Wastewater Services

    Did a wonderful job of clearing the main drains and hosing down the waste from my patio and pathways.

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    Samantha Longstaff | Customer Advisor | Billing

    What a breath of fresh air this lady is! In a world of telesales staff who can't or won't listen, this wonderful lady shines out like a beacon of hope. She is thoughtful and a terrific listener. She sorted out my billing problem immediately and stayed on the line whilst she transferred me to tech...

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    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Reference N6. Ollie & Nick came out today, 12th March to clear a blocked drain. It must be a horrible job at times; thankfully mine was only caused by tree roots; but they did it with a smile on their faces: both were cheerful, pleasant and polite. These wonderful guys are a huge credit to yo...

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    Jordan Robinson | Wastewater | Wastewater Services

    Incredible service from 2 wonderful guys. I contacted UU after struggling for 3 hours to un block a sewer / drain at one of my properties. What awesome service from 2 UU staff, extremely polite, articulate,very knowledgeable, nothing was too much trouble, kept me fully informed throughout. I run ...

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    Stefan Carroll + Andy# | CST + Ganger | Wastewater Services

    I would like to like to applaud these 2 gentlemen for the job they did at my home today. They done a wonderful job, and i would like to thank them so so much. They were fast and even cleaned after them im so grateful Thankyou .

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    Heather Bunnell | Telephone Operative | Billing

    I would like to nominate Heather as she was extremely helpful, polite and courteous, along with being patient and a pleasure to talk with whilst dealing with matters relating to arrangement being made for requesting and fitting a Water Meter for my Father at his property. Not often that you get t...

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    David Jaundrell | Customer advisor | Wastewater Services

    I needed information regarding water, drains and sewage which various solicitors could not provide via their searches. I spoke to a couple of extremely helpful ladies, Jamie & Debbie and then to Dave who provided me with wonderfully detailed information which resolved my problems. What a refres...

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    Rick Gohrey & Dan Wilcock | CST - N6 Stockport | Wastewater Services

    What a wonderful team. absolutely went the extra mile to help out on a long suffering issue I have been having with my drains and an appalling smell. I have to say, nothing was too much of a problem for the lads, they worked well together and are the only team to have offered me any kind of solution...

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    Kerry Moran | Billing

    My son is helping me do this as I don't use all this internet these days. But I needed to tell someone how Kerry helped me with my problem. All I needed was a direct debit setting up to pay my bills. She told me it was already set up and I forgot coz I'm not I went to tell her I've been in hospital ...

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    Stacey Kyle | Billing

    For wonderful customer service :)

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    Malachy Gallagher / Martin Radev | CST / Ganger | Wastewater Services

    reference 2095301 These two wonderful people came to unblock our sewer. The were very friendly and cleared the blockage leaving our property clean and tidy.

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    Lottie Mckenzie | customer advisor | Online Query

    Wonderful, helpful, clear and precise. Sorted out query.

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    Dylan Nelson | Plumber | Metering

    Dylan was extremely helpful and efficient and went beyond my expectations. It was wonderful to have the job done with just the one visit. He arrived when you said he would, did the job very effeciently, was friendly and courteous, gave me the information I needed and went on his way with no fuss. I ...

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    Deborah Quinn | Customer Service | Billing

    I rang customer service to explain that I am struggling with my water payments. Debbie dealt with my problem wonderfully by coming up with a payment plan that I can afford and that I can pay more when I can afford to. She was very sympathetic and made me feel at ease. She explained everything fully ...

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