Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Anne-marie Scully | Water Services

    Very kind, profecional service. Mrs. Scully spend patiently time on the phone with me trying to solve my problem, which is low water pressure. She kindly adviced me what to do. Later she called me back to let me know there is a problem in the whole area. I am extremely thankful for Mrs. Scully's u...

    Read the full nomination

    Sharona Grant | Customer Advisor | Billing

    She was so friendly, like someone I knew. The whole process was effortless and dare I say, easy. Sherona really made me feel happy, comfortable and content. I have lived all over the country and frankly this service is this is top draw. Kudos to the recruitment team/HR team. What a jewel!

    Read the full nomination

    Ryan Singleton | Customer service | Water Services

    Ryan was pleasant, very informative and made the whole process hassle free

    Read the full nomination

    Debbie Henderson | NOT KNOWN | Billing

    I had an issue with Rochdale Housing about my water charges which they were in total denial about,in fact on one occasion they suggested that I was inventing the whole thing,so I contacted United Utilities and was fortunate enough to end up speaking to DEBBIE HENDERSON.I explained the situation to h...

    Read the full nomination

    Jessica Rainger | Customer Advisor | Billing

    Phoned today to set up my water account and as a first time buyer I was completely clueless... Jessica was fantastic! She talked me through everything I needed to know step by step and made the whole process very easy to understand. She was very friendly and I could not ask for anything more...outst...

    Read the full nomination

    James Osullivan | WCT | Water Services

    Lovely man who came to my parents home due to constant water issues previously and rectified with the support of two colleagues whom my parents state were very professional and left the job fully complete. Warren and nathan from plumbing..... my parents had so many issues with a leak which was ident...

    Read the full nomination

    Paul Foster | Customer Relations | Water Services

    Can't thank Paul Foster enough, kept us up to date on everything from the 1st enquiry. I know the engineers had a problem finding the drain, but Paul kept in touch with us the whole time, which I was surprised at as it was unexpected. He's a credit and an asset to your company. Kind Regards Mike M...

    Read the full nomination

    Racheal Stephens | Customer Advisor | Online Query

    Helped me sort out my water bill after various leaks, set up my direct debit for me and talked me through the whole process made it very simple for me. Thankyou very much .. Happy customer :)

    Read the full nomination

    Charlotte Mckenzie | Customer Advisor | Online Query

    I was contacting you on behalf of my 82 year old dad who has been paying his water bill even though he moved home. Lottie was extremely helpful and answered all of my questions and gave me brilliant advice too. She replied immediately and the whole experience was excellent. The money dad paid is now...

    Read the full nomination

    Mike Sinnott | Customer Advisor | Billing

    He was bery helpful and made the whole process simple, fast and effective. Everything was sorted very quickly.

    Read the full nomination

    Stephen Iveson /R Potter | CS4 garage | Wastewater Services

    I would like to nominate the above two gentlemen who came to the assistance of my neighbour who has had a problem with his waste drainage The above gentlemen knocked on my door. They explained why they were there. they were courteous towards all the neighbours. As it happened the blockage travell...

    Read the full nomination

    Sheridan Appleby | Case Owner, Customer Relations | Billing

    The service we received was outstanding, Sheridan went above and beyond to assist us and was true to her word, she called and updated us throughout and couldn't of done enough to help. I have recently been in ill health and my husband is currently away on excercise with the military, so trying to de...

    Read the full nomination

    Sarah Smith | Customer Advisor | Water Services

    I have had ongoing problems with a leak since June 2018. This seemed to be getting passed around and nobody seemed to know who was doing what and all the time this leak was still going on. One day i was contacted by Sarah asking if work had been carried out that was supposed to have and as soon as...

    Read the full nomination

    Matt Airey & Ian Healey | CST & Ganger | Wastewater Services

    Exemplary service from these two guys. Courteous, professional and efficient. Informative, explained what they were going to do to fix a gruesome drainage problem that spanned a whole row of houses. Left the place spotless! Very, very impressed.

    Read the full nomination

    Charlie Roberts | Billing advisor | Billing

    So often over the last couple of weeks I have been rushed off the phone by the big companies I have had to speak to but United utilities were different. I lost my husband just before Christmas and he had always dealt with the bills. So it was a daunting prospect trying to understand how my bills wor...

    Read the full nomination

    Daniel Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Very happy with work. Team was Very helpful and explained the whole situation. Excellent service.

    Read the full nomination

    Ahsley Walker And Rick Selby | CST/ GANGER | Wastewater Services

    We phoned in to report a blockage at our home. We were advised that someone would be out very soon within a day or two. The staff came and completely cleared the blockage, without us even needing to be present or wait in. The whole experience was fast and efficent- one phone call, one vist and probl...

    Read the full nomination

    Clive Atherton | Customer Advisor | Billing

    I called to register our new property. With a 2 year old sometimes making a call that needs a lot of information passing can be stressful. Clive was patient, friendly and made the whole process very easy! Excellent customer service!

    Read the full nomination

    Emily Meehan & Robbie Potter | CST & Ganger | Wastewater Services

    Robbie and Emily did such a great job yesterday I had to let you know. They cleared, cleaned and disinfected the whole area leaving it like nothing had ever happened. They discussed what had happened and offered advice should this happen again. Really impressed. Thank you

    Read the full nomination

    Sean Ingham | Customer Advisor | Billing

    I contacted Sean this morning to discuss my account , that is unfortunately in a serious state of arrears. At all times he was courteous and showed empathy and understanding. He followed up with a telephone call this evening as promised to take a payment and reinstate a payment plan. I'm I cur...

    Read the full nomination

    Arfa Latif | Customer Advisor | Billing

    I spoke with Arfa yesterday. She was really helpful with my enquiry and talked me through the process of setting up a new account. She offered valuable advice for setting up the online 'My Account' and suggestions such as setting up the direct debit online. She made the whole procedure very simple...

    Read the full nomination

    Charlotte Mckenzie | Customer Advisor | Online Query

    Lottie was very helpful in assisting me with my enquiry, she was fast and efficient and made the whole process very easy. Thank you very much!

    Read the full nomination

    Mike Halliwell And Jack Taylor | CST & Ganger | Wastewater Services

    I recently had Mike and Jack out to look at a waste water leak. They did all they could and to check the whole area and ensure that the fault was found ASAP. Explained the issue to us very clearly and we felt confident that the issue was resolved when they left

    Read the full nomination

    Barry Meredith | CW Operate CW R+M North 950303 | Water Services

    I would just like to let you know about the service that I have received from Barry Meredith from the CW R+M North department. Reference 52/2059462-0020. I cannot thank Barry enough for the exemplary work that he carried out outside my property in getting the mains water supply to my property. He w...

    Read the full nomination

    Paul Hunt | Team Leader CW R+M North 950 303 | Water Services

    I would just like to let you know about the service that I have received from Paul Hunt the team leader from the CW R+M North department. Reference 52/2059462-0020. I cannot thank Paul and his team enough for the exemplary work that they carried out outside my property in getting the mains water su...

    Read the full nomination

    Dave Double | Agent | Water Services

    I would just like to let you know about the service that I have received from Dave Double the agent from the CW R+M North department. Reference 52/2059462-0020. I cannot thank Dave and his team enough for the exemplary work that they carried out outside my property in getting the mains water supply...

    Read the full nomination

    Sharon Swift | Water Services

    Great customer service from Sharon- nothing too much trouble. Really helpful , and kept me well informed about arrival times etc. As a whole the service I have received from United Utilities has been second to none

    Read the full nomination

    Ben Gordon | CST | Wastewater Services

    Ben came out to sort out a blockage in our own and our neighbours drain on Sunday 9th December. Both himself and his colleague were there for several hours and the cause of the problem was detected and sorted out. Throughout the whole time they were there Ben was extremely pleasant to deal with, kep...

    Read the full nomination

    Jessica Rainger | Customer Advisor | Billing

    Made the whole experience stress free. I've rung up so many companies with moving into a new property and her manner was by far one of the best! Thank you for being so lovely and personable!

    Read the full nomination
    More Nominations