Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Bunty Hebbar & Billy Barlow | CST & Ganger | Wastewater Services

    Came early on a Sunday morning, didn't, disturb us and sorted the blockage problem that our whole close has been experiencing. Really friendly pair who fully explained what the issue was.

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    Jon Jefferies | Dig team | Wastewater Services

    Spent 4 days digging a very deep hole in our garage and then mending a collapsed sewer pipe. The job was carried out with no fuss and no real inconvenience to ourselves. All work was done in a clean and tidy manner and the site was cleaned up afterwards. We were kept informed of progress at all ti...

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    David Mccrave | Network Customer Inspector | Wastewater Services

    David from Wholesale Dept (position NCT) was really lovely - he phoned ahead to give me a more accurate time and when he was here he got on with the job as much as he could have but made it clear someone would come back. He was extremely kind and friendly.

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    Katie White | Customer Advisor | Billing

    Katie was extremely helpful and answered all of my questions thoroughly. Moving house is very stressful but customer service like that provided by Katie makes the whole process much easier.

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    Karl Donald & Mark | CST+Gang | Wastewater Services

    Reference:2123325 I would like to nominate Karl and Mark as two very professional, hard working, courteous, quick and efficient workers who not only cleared the blocked drain, but then went on to ensure that the whole area was washed down and returned to its original state, and all done with a smi...

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    Mark Mitchell | Network Customer Inspector | Water Services

    Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I...

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    Sarafaz Haji | Foreman | Water Services

    Would just like to pass on how pleased I have been with the professionalism of the maintenance worked carried out at my property. Mr Haji was extremely friendly and kept me well informed throughout the whole process. Even had a slight issue with the refitting of our pavement and it was resolved prom...

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    Nicola Unknown | Customer Services | Billing

    I telephoned customer services to query my bill and Nicola was so friendly and helpful. She made me feel like she had really listened to and understood my concern and she quickly and politely explained the steps we could take to try and rectify it. The whole experience was quite unlike most other ut...

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    Charlotte McHugh | Customer Advisor | Developer Services & Planning

    I'd like to mention I didn't get asked to provide feedback on my customer experience but really felt it's necessary in my case. I am a first time buyer renovating my old Victorian house. We opted to undertake the lead water pipe replacement whilst re-plumbing the property, and disappointingly it...

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Jordan Ainsworth | Customer Advisor | Billing

    Just want to thank Jordan for being so understanding with me on the telephone, he was very sympathetic of my situation. Being at home alone full time carer for my husband, he showed real compassion and understanding. He really did make a difference to me after our conversation and helped me resolve ...

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    Michele Bower | Project Engineer | Engineering Delivery

    Having set the process going to get water to our new builds with Crown Energy back in June 2018 and being messed about so much, when Michelle was finally allocated the job and could see the mess we were in, she did a site visit to assess and advise on next steps in order to push the job through as...

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    David Jaundrell | Customer Advisor | Water Services

    David was extremely helpful and took the time to investigate the issue I was reporting. He was friendly, considerate and gave me all the information I needed, later following it up with the relevant references sent to my mobile phone. Whilst it wasn't a long interaction, the perception he gave me ...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Multiple questions from me regarding water meters, over payment and direct debits on both my previous address and current one. swell as looking to see if I already had an online account. She answered all of my queries with knowledge and courtesy and was generally lovely and helpful. Made my whole ex...

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    Vicky Kelly | Customer Advisor | Billing

    Had query regarding an overpayment (paid the same bill twice). In two swift, friendly telephone call Vicky sorted out a refund, meter reading and new payment. If all company's had such efficient and considerate staff life would be a whole lot less stressful for us anxious bill payers! Fantastic afte...

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    Laura Dalton | Customer Advisor | Billing

    I rang today as I am struggling to pay my water bill. Laura helped me out with my payment plan she reassured me and made me feel a whole lot better about my debt it on the way to being sorted now, well done to her she is a credit to united utilities.

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    Kerry Fairhurst | Customer Advisor | Water Services

    I phoned united utilities as I had a phone call earlier in the day to say a booking I had made for next week could be brought forward as a couple of slots had become available, for some reason this hadn't been logged on to the system. Kerry put me on hold to find out what had happened, when Kerry...

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    Sharon Orr | Customer Advisor | Billing

    Sharon was very friendly and easy to talk to. She explained everything I needed to know very eficiently and made sure the process was done quickly but spoke to me like an individual and reacted to what I said rather than ridgidly reading a script. I felt like she wanted to help me the whole time ...

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    Carly Fletcher | Billing

    Carly was amazing today. She was friendly, helpful and inspires confidence when dealing with my enquiry. She processed my application over the phone and made the whole process stress less. Thank you Carly x

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    Clair Scott | Customer Advisor Advanced | Developer Services & Planning

    I had an issue with a water application fee, without explaining the whole situation i would just like to pass on feedback to Clair Scott's Manager to let you know that Clair has been really helpful, she listened to my concerns and has resolved the issue quickly and the outcome is what i hoped for. S...

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    Jessica Rainger | Customer service | Billing

    I had an outstanding bill and letters from a debt collection company saying I had chosen not to pay. The bill was for my student address- which was contracted as all bills included. My ex landlord had set up an address in my name without my permission. Jessica was able to find the two accounts u...

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    Gemma Breen | Customer Advisor | Billing

    I spoke to Gemma using the online tool querying two payments which had gone out of my account which I believed shouldn't have. Gemma quickly recognised these payments were mistakes and arranged a refund by cheque. The whole process was much quicker than I had imagined it to be and Gemma remained pro...

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    Laura Clark | Customer advisor | Billing

    Fantastic service from Laura today. She was really kind and very patience whilst I was finding all the details I needed. She explained to me the whole process about getting a water meter and what to do if we ended up not making a saving on it. We have someone coming out on Saturday to fit a meter if...

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    Dylan Nelson | Plumber | Metering

    Dylan came to survey and then install water meter at my home yesterday. He was very pleasant and professional. Explained what he was doing and what I needed to know about the new meter / how billing worked. He worked quickly and left everything neat and tidy. I was very pleased with the result. ...

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    Thomas Drew Aaron Lowry | CST + Gang | Wastewater Services

    Ref 2102419 Thank you for the superb service today. Our blocked wastewater pipe dealt with (just over 24hrs after reporting the problem on a Saturday). Friendly team on site, having called in advance and advised of the ETA, on arrival they clarified the problem, and on completion checked that ever...

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    Elisa Ruff | Customer advisor | Billing

    Called to discuss an account being fraudulently set up in my wife's name. I've spoken with the police, utility companies lawyers Judges and this is the first time anybody has taken a look at the whole thing and thought "crikey that's horrible how can we help" Elisa was lovely, positi...

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    Gail York And Kev | CST and Ganger | Wastewater Services

    Gail and Kev visited our house the day after we reported the blocked drain. They are so friendly and talked us through what would happen. They worked so well as a team and the job was completed quickly. It was nice to hear their banter and discussions about the job.They then went in to the next drai...

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    Ollie Smith and Mark Jones are excellent workers. They were extremely polite and efficient in the work they did. They explained what they were doing and how the blockage was to be dealt with. We were particularly grateful for the way they thoroughly cleaned up the whole area around the flooding from...

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