Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Karen Cooper | Case Owner | Billing

    This staff member delivered an excellent customer experience, she was professional, efficient and she cared about my issue. Thank you United Utilities

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    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Martin Parkes | Customer Advisor | Billing

    I spoke to Martin a few weeks ago regarding my meter readings he told me he would contact me today at a specified time ...that he did , we spoke , hd told me he would go away and check my account and call me back ,and did so agsin !!! And sorted my bill out efficiently ,this is what I call an effic...

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    David Winstanley & Mark Hughes | CST & Ganger | Wastewater Services

    Received excellent service from David and Mark, they resolved a problem that has been with us from many weeks were others have failed in their visit , they carried out the work in a very professional and friendly manner. On completion of the work they took time to make sure we understood the work ...

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    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

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    Lucy Padgett | Customer Experience Coach | Billing

    I rang united utilities onFriday 5th April and was extremely fortunate to get Lucy.She dealt with my enquiry in an extremely professional manner.She went over and beyond her duty by phoning me back on the Saturday and again on the Monday I have NEVER had such a pleasant and professional customer s...

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    Sarfaraz Haji | CST | Water Services

    I am totally overwhelmed with the service I have received. Sarfaraz explained everything thoroughly and advised what will happen. He kept me informed about everything and reassured me the problem will be dealt with quickly which made feel at ease. He is a great ambassador for United Utilities.

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    Robyn Kirby | Customer Care Advisor | Billing

    Robyn worked extremely hard to solve the water on Moston Lane & our low water pressures There was continued communication from her with regular updates. Robyn was extremely professional, polite & friendly, whilst being sympathetic towards our situation & left no stone unturned...

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    Laura M Hodgson | Customer Advisor | Billing

    Laura explained that it had been spotted that my water usage had been unusually high . This surprised me as I make a conscious effort to monitor my water usage . I then remembered that a downstairs water system had not been shutting off at the end of a flush . I had sought advice from a plumber and ...

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    Wayne Eccles And Dave | CST / GANG | Wastewater Services

    reference 2127220... What a fantastic response to my call regarding a manhole that was full of stagnant drain water. They arrived a couple of hours after my call and quickly drained the water and cleared the blockage. They then re jetted the drain after all the sludge came out. They then inspec...

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    Justin Card | Customer Advisor | Billing

    I got myself behind with my bills I was so upset about it I phoned u iPhone United Utilities I was put through to finance and has spoken to Jason, he reassured me he will help me and find a solution on how to deal with my case he finds the right payment plan for me set up direct debit I was so happ...

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    David Winstanley & Paul Weir | CST & Ganger | Wastewater Services

    David Winstanley and Paul Weir have provided an excellent service and I have been very impressed by their customer service and wish to nominate them. They are an asset to United Utilities, they have given 150% to ensure the job was completed, kept me informed, friendly explained the technical side i...

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    Gareth Phillips | Plumber Surveyor | Metering

    I am over the moon with United Utilities and more so with Gareth Phillips , the engineer who has attended my property today to check my meter and make sure everything is working correctly. I wanted this passed on as he doesn't believe United Utilities or the Engineers get enough credit sometimes.

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    Michael Halliwell & Kieran Wood | CST & Ganger | Water Services

    Came to look for a water leak in my cellar. Outstanding service had everyones water running.Checked soil pipes and put dye down drains. Checked sewer pipe too. Spent over three hours with us and youve guessed nothing came in. They were very professional and caring men. They deseve to be recognized. ...

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    Richard And Paul Robertson | CST / GANG | Wastewater Services

    Very thorough with the work they did to ensure blockage had gone and try to get rid of the smell that was impacting on our home life. Great communication, they kept in touch with my husband and explained everything clearly to us. Due to the excellent customer service we would definitely speak highly...

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    Brett Taylor And Rob Hardie | CST & Gang | Wastewater Services

    We were very happy with the service that Brett and Rob provided,they were both very polite and friendly and completed the work in a professional manner. This is a reoccurring problem and we were reassured that should it happen again we should not hesitate in contacting United Utilities straight awa...

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    Nigel Ogden | Plumber | Metering

    There was an issue I had experienced with excessive water usage, that simply was not in accordance and keeping with my actual personal water consumption. Nigel got to the bottom of the problem in a fast and efficient manner, kept good communication over the period of time taken to address the matter...

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    Natasha Thomas | Phone line | Billing

    I phone today regarding my bill. Natasha was so lovely to me. She apologised for putting me on hold and when I got cut off phoned me straight back. She gave me the great news that because I'd been paying regularly that United utilities have written off my account arrears. I cried I was so happy and ...

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    Sharona Grant | Telephone Advisor | Billing

    Sharona was a star as I had been worried about contacting United Utilities as I was behind with my payments but she was very understanding and reassuring and sorted my situation out within minutes never putting me on hold or keeping me waiting which was so appreciated therefore I nominate her as a w...

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    Everyone | Engineers and call centre staff | Wastewater Services

    After telling a neighbour today how pleased I have been with the service provided by United Utilities, I thought it would be a good idea to tell you too..! From the two engineers who attended on February 19th to unblock a shared drain, to the staff dealing with incoming telephone calls, Megan in ...

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    Vicky | customer service employee | Billing

    She has hopefully helped me to halve my bill. She was cheerful and intelligent. A shining light for United Utilities.

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    Brett Taylor & Jack | Cst and gang | Wastewater Services

    Brett, Jack and the dig team were extremely friendly but professional, knowledgeable and hardworking. They respected the health and safety procedures of our nursery. They kept me informed throughout the day of the work they were doing. They spoke to myself and my staff with respect, not all workmen...

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    Mike Sinnott | Customer Advisor | Billing

    Mike Understood my issue straight away, provided relevant options available for me and directed me as to where to find further information, he wasn't forceful but showed a keen interest to help me solve my issue I'm very pleased by mikes customer service he has made me feel glad to be a customer of ...

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    Sarah Smith And Graham Jordison Craig Broadhurst | All | Water Services

    I am so grateful to all the people involved who managed to detect diagnose and repair the leaks outside and under my house. It was a real worry for me to have these leaks but the team at United Utilies were very professional kind and understanding of my circumstances plus they kept me informed at e...

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    Sarah Kenny | United Utilities Telephony | Water Services

    Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths ...

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    David Mckenna | Customer Services | Billing

    I contacted UU regardng a leak from my Water metre, David McKenna was the individual who dealt with my problem and all I can say is that if you ever want to enhance your reputation further in Customer Service then this man needs to be out there teaching potential new employees and current staff. ...

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    Maria Dell | Phone operator | Billing

    She was brilliant didn't even feel like I was talking to someone from united utilities it was like I was speaking to a friend she made me feel really comfortable I usually hate ringing up to sort my bills out but this time. I enjoyed my phone call wish their was more people in company's like her

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    Sam Culleton And Pete Ryder | R.R.T. | Wastewater Services

    Fantastic customer service from both these guys - a credit to United Utilities. I've had numerous problems with drain blocking, was unsure who was responsible for the drains. Sam and Pete explained everything - they were very helpful and understanding and put my mind at rest. Great job - thank yo...

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    Tracy Mulholland | Billing

    I rang up the other day to follow up on an issue on our street. United Utilities have been out to it twice and it is really a council issue. Tracy was extremely proactive in following up and also called me back so that I could go back to the council and tell them what the issue is. She was very help...

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    Ann Ryan | Unknown | Billing

    Anne was very helpful, understanding and considerate. She explained everything to me and is a credit to united utilities. Wish there were more people like Anne at the end of the phone, she's a star thanks again united utilities and Anne.

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    Chloe Davies | Customer Advisor | Billing

    Ms. Chloe Davies at United Utilities Customer Service Call Center poses excellent customer service skills. She is highly capable of understanding customers issues surrounding bills, metering, and other logistical and technical matters. Her communication skill is outstanding and she conveys her messa...

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    Tracey Gill | Project Engineer | Developer Services & Planning

    Tracey has gone out of her way to try and resolve issues that we have had on some of our offsite and diversionary works to ensure that our developments meet anticipated deliveries. Tracey is always a pleasure to deal with and her optimistic can do attitude, excellent communication and knowledge m...

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    Danny Cavanagh | Customer Advisor | Online Query

    Excellent Customer Services. Very Quick Customer Replying. Really Friendly. Would Recommend Danny Cavanagh's If A Mate Was Also Online Chatting With United Uilities. As a Result Will Opt In An United Utilities Services In The Future. Thanks.

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    Katie Monkhouse | Customer Advisor | Billing

    Efficient and friendly. A credit to United Utilities.

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    Tracey Nelson | Customer service on the phone | Billing

    I have just moved into my first house and have been putting all the utilities into my name. Tracey was quick and efficient but also very friendly and she made United utilities the easiest company I have delt with all morning. Made my life really easy and really showed United utilities in a good ligh...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both these lads arrived at 7.30 at my property on a Sunday night. Most people would be in a rather bad mood having to work a Sunday but these boys turned up happy and helpful. There customer service was outstanding. Very up beat and got to the job on hand straight away. After they had finished they ...

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    Shaun Bolton | Engineer | Water Services

    Shaun arrived at my house to investigate a faulty stopcock in the street,he agreed that it was unserviceable and made arrangements to replace it. He then explained to me exactly what would happen next and when,this info was spot on. He was very presentable,polite and re-assuring. A definite asset to...

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