Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    S.iverson And B Mcdermot | cst + ganger | Wastewater Services

    having called united utilities informing of problem, team arrived promptly following courtesy phone call. assessed problem and quickly sorted issue. also cleared possible cause being tree roots. all carried out politely and with assured professionalism. thank you

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    Nigel Ogden & Julie Greenwood | Meter Technician | Metering

    Congratulations to United Utilities Water for notifying me when it appeared my domestic water consumption had increased dramatically. I was totally unaware of this.The case owner Julie Greenwood kept me informed of the investigation progress, and updated me regular, Nigel Ogden was excellent he was ...

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    Sharon Fielding | Unsure | Billing

    I spoke to Sharon via the United Utilities Facebook page - Facebook Messenger. Sharon was quick to respon and very polite. Sharon looked into my query and very quickly came up with a solution. The process for me was very easy and was dealt with amazingly. Thank you Sharon.

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    Laura Pears | Billing (Internal)

    Hi I would like to nominate Laura pears very professional lady very kindly she understands the consumer very well and put me at ease when I was on the phone in fact a very professional person now say would recommend this lady any time to work in any department at United Utilities as far as I'm con...

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    Laura Jones | Customer Service | Billing

    After having some unexplained and very surprising increased water usage, I contacted United Utilities and eventually spoke to Laura. From the off, Laura was receptive and genuine in her approach to this surprising issue. After explaining I was a bloke living on my own and I worked all day, was away ...

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    Engineering Team | Engineers | Wastewater Services

    After a burst affected the water pressure to the point we could no longer flush the loo we called United Utilities for advice. While talking on the phone an engineer turned up in the street and explained that there had been a water burst up the street and that he was arranging for tanker to be brou...

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    Ryan Wadsworth | Customer advisor | Billing

    Was extremely helpful and friendly in my house move explaining everything and giving me advice and tips with water usage etc An asset to United Utilities, first class service!!!

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    David Mccrave | Nct | Water Services

    David was very friendly, efficient and professional. He made a thorough inspection and made a recommendation/request for a small alteration in readiness for the connection. He is a good ambassador and helpful representative of united utilities. I was very pleased with the outcome, man thanks. Andy

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    Brett Taylor And Bob | Waste water | Wastewater Services

    Brett and Bob came to my house to sort out a blocked drain. Brett was really lovely and called me 15 minutes before he turned up to let me know he was on the way. When he got to my house he went above and beyond to make sure the pipes were going running clear and he kept me fully informed of what wa...

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    Kirsty Burrows | Customer service ICC | Wastewater Services

    She was very kind in helping me sort out someone to help sort our sewage backup problem, she knew i waa distressed and fed up after housing authority and their contractors had let me down and didnt finish service to us by calling United utilites for us or letting us know how things had progressed. ...

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    Paul Harding And Gary Plant | Cst | Wastewater Services

    Such lovely guys, a real asset to united utilities. They have helped us out so much.

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    Jessica Rainger | Customer service? | Billing

    This lady took my call. She was brilliant - explained my charges and bill. Great knowledge and very friendly. Glad you sent this link as I was going to email anyway. This lady is a credit to your organisation and it's a shame there aren't more like her. Excellent people skills. Well do...

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was extremely pleasant and helpful. She carefully explained the reason for the credit on my account and advised me where to find my meter. She then thoroughly and clearly explained to my mum about the process of fitting a water meter. She went above and beyond our queries, and even added my mu...

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    Elisa Ruff | Billing

    Helped with a major issue where someone had setup another account in my name and had debt collectors at my door solved the issue straight away. 1st time i have ever been happy with united utilities

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    David Mckenna | Customer service | Billing

    I had a complaint about my water usage /bill/water meter . After fixing the problem . David explained how United utilities solved it all for me . He was clear and explained well . Polite and curtious Thankyou I am happier now

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    Lisa Nutter | Billing

    Absolutely amazing, such a great asset to United Utilities. Kept to promises of return calls and resolved our major concerns much swiftly than expected. Taking ownership proactively for our concern, with empathy and understanding. Never historically have we experienced such impeccable customer s...

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    Nicola Moran | Customer service | Billing

    on 4/02/2019 I called your customer services with a direct debit query. I was very worried about my direct debit being doubled for my water meter! Nicola was extremely helpful and helped to find an error in billing on United utilities part and quickly amended my bill with a credit! In this day an...

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    Hannah Weiland | Water Services

    Very friendly Lady. Great communications a credit to United Utilities. Thank you.

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    Gill Smith | Customer Tech | Water Services

    Gill let us know when she was due to arrive, which was on time - and when she arrived she was friendly and professional. She explained what she was going to do for us and came up with a very satisfactory solution. She instilled confidence and it was a pleasure to deal with her. She is a real cred...

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    Mick Barton & Simon Gallaghan | CST & Ganger | Wastewater Services

    What a pair of lovely employees I met today from united utilities. The service they provided was outstanding. From the customer service to getting the job done they were fantastic. Super friendly but still professional. Thank you so much ! Sophie Nixon

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    Charlotte Mcfadden | Customer Advisor | Billing

    I recently phoned United Utilities to discuss my current bill. Charlotte was so polite and helpful. She answered all my questions and queries in a porfessional manner and it was evident she was well informed. I was very satisfied with the outcome of my call which I credit to her advice and support.

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Absolute gents who did a great job and explained every aspect of the issue we experienced as they fixed it. Would recommend this team to anyone and they are a credit to United Utilities.

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    Debbie Henderson | NOT KNOWN | Billing

    I had an issue with Rochdale Housing about my water charges which they were in total denial about,in fact on one occasion they suggested that I was inventing the whole thing,so I contacted United Utilities and was fortunate enough to end up speaking to DEBBIE HENDERSON.I explained the situation to h...

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    Marc Simpson | Customer Advisor | Billing

    Dear Marc Simpson, I would like to thank United Utilities for speaking with me about an unusual high volume of water from my home address. This was caused from the toilet that had been leaking whilst I was away! Fortunately having been a long standing customer of United Utilities someone noti...

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    Ashley Walker & Billy Barlow | CST/GANGER | Wastewater Services

    Ref: 520002083051 These 2 men were brilliant, took great care and persevered until they were satisfied with the job. Very courtious and pleasant. Lovely people. Thank you UNITED UTILITIES Ashley Walker & Billy Barlow Regards Marilyn

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    Malachi Gallagher /martin Radev | CST/Ganger | Wastewater Services

    Malachi and Martin showed excellent knowledge and very practical solutions to our problem explaining the best way forward to resolve the issue . They were also pleasant and courteous throughout a credit to united utilities.

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    Rob O'riordan | D.P.T | Wastewater Services

    I am nominating Rob from the L.D.A.O department because on finding a blockage in the sewer pipes between ours and a neighbours property, we were advised to call United Utilities. They arrived and immediately located the problem. They dealt with the problem quickly and professionally. Not the easi...

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    Kelly Mcdonough And Dave Mitchell | S20002085486 | Wastewater Services

    They were both very helpful, polite very professional and answered all my many questions, I would like to say that united utilities were very fast at responding to my request, the team were very thorough in locating and resolving the problems and I thought it was excellent that they followed up and ...

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    Marcus Hayword & Ant Dawson | C.S.T/Gang | Wastewater Services

    Marcus and Ant were brilliant, they put my mind at rest explained the procedureand showed me the camera in action. Very pleasant and professional throughout and so polite. Credit to united utilities.

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    Nuala Moore | Dont know | Wastewater Services

    I rang united utilities to report a blocked outside drain. I had to wait 20 minutes for Nuala to answer but she apologised for the long wait and was extremely helpful and efficient in dealing with my problem.

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    Lottie McKenzie | Lottie | Online Query

    Jan.31 Chat line with Lottie .Quietly & efficiently guided me thro' change of e-mail address on line. I found United Utilities web pages difficult to navigate- she stayed with me & I successfully made the change. I rate her as excellent .Just wish more on-line helpers were as courteous ...

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    Merrily Johnston | Water Services

    Not sure if correct department but phoned at your request re high bill and Merrily so helpfully and patiently went through all our usage to exclude leaks and understand how much water used for what and discovered our peaks which were likely due to our swimming pool top ups and hot summer and now I f...

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    Natalie Handisides | Customer services advisor? | Billing

    Natalie was fantastic, and a brilliant help. Very polite and helpful, a good reflection on united utilities.

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    Tracey McKay Matt Strong | RRT | Wastewater Services

    Grateful thanks to Tracey and Matt for coming to Wilmslow in snow and ice, and spending hours in freezing temperatures until late in the evening to locate and clear a sewage blockage that had affected six homes. They explained their procedures and answered numerous questions in a clear, patient and ...

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    Steph Smith | Billing

    Steph was so friendly and helpful. Nothing was too much and she didn't want to keep me waiting on the line whilst things where processed. Everytime I call United utilities your staff are the nicest and most helpful in customer service. I almost don't want to use your app, so I can speak to them.

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    Lee Wood, Craig Stewart | CST & Ganger | Wastewater Services

    Had a nightmare with my sewage pipes overflowing in my back garden. I had called a plumber from another organisation that morning but there was nothing he could do after trying for over an hour. I contacted united utilities and within a few hours I was greeted pleasantly by Lee and Craig at my door....

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    Lauren Schreoder | Customer telephone operator | Water Services

    31st Jan 2019. Today I came home to find that outside my house had been dug up by United Utilities, it was so close to my front step that I couldn't get my grandchild's pram up without a lot of disruption, I was absolutely fuming and so called the number on the barrier, a lovely young lady called La...

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    Rachel Stephens | Customer Advisor | Billing

    Contacted United Untilities regarding my account. Rachel answered my online chat. Within a short time Rachel had looked into my account and following security checks fully explained where my query lay. For my piece of mind she explained as to how my account was in the position it was. Thank you for ...

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    Adam Boardman | Social Media Case Manager | Billing

    I'am very pleased to confirm Mr Adam was very helpful from the first time I contact Utility United. I had some situation to sort our and did not had a clue where to start. Adam explain with polite way all procedures. Whenever was need Adam phone me straight away. Adam is profesional, calm and helpf...

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    Kevin Coiles | Customer Advisor | Billing

    Kevin was very helpful and professional. It was a pleasure to talk to him on the phone. As soon as he took my call, he showed a great level of empathy and a proactive attitude. He easily solved my problem. He is a plus to United Utilities! :) Thank you, Kevin! I would also like to thank the previ...

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