Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Scott Brogan | Customer Advisor | Billing

    The service he gave me today was remarkable an he went out of his way to make sure everything was done thoroughly he was a prime example of great customer service.

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    Sarfaraz Haji | CST | Water Services

    I am totally overwhelmed with the service I have received. Sarfaraz explained everything thoroughly and advised what will happen. He kept me informed about everything and reassured me the problem will be dealt with quickly which made feel at ease. He is a great ambassador for United Utilities.

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    Great customer service kept us informed all through the job did a thorough job and didn't leave until all wal clean and satisfied

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    Gareth Jones & Alan Unsworth | CST & Ganger | Wastewater Services

    The above named investigated a possible sewer blockage. Both were polite ,thorough and efficient. Very pleased with the service they provided.

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    Karen Boyle & Robbie Potter | CST & Ganger | Wastewater Services

    Super service from all who dealt with my wastewater problem from the initial call to the follow up voicemail today. Particularly though the team of Karen and Robbie on the callout. A phone call to say when they would be with me (0n the day I reported the issue) The efficient way they identified the ...

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    Richard And Paul Robertson | CST / GANG | Wastewater Services

    Very thorough with the work they did to ensure blockage had gone and try to get rid of the smell that was impacting on our home life. Great communication, they kept in touch with my husband and explained everything clearly to us. Due to the excellent customer service we would definitely speak highly...

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    Jordan Robinson & Mick Winder | CST & Ganger | Wastewater Services

    Polite and helpful, incredibly thorough. They represented the company very well. Very pleased with their work and the feedback they gave we felt they went the extra mile to help find out what the bad smell was and to ensure it didn't return. If this hadn't have worked we were going to move house. T...

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    Alex Johnstone | Water Services

    Alex has been truly helpful and a pleasure to deal with he was thorough with his explanation of what was happening with the situation and kept me updated every step of the way with a pleasant attitude he is a credit to you and Alamo the rest of the team were unbelievable in their efforts to stop ...

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    Katie White | Customer Advisor | Billing

    Katie was extremely helpful and answered all of my questions thoroughly. Moving house is very stressful but customer service like that provided by Katie makes the whole process much easier.

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    Jordan Robinson | Customer Support Technician | Wastewater Services

    Jordan and his team came to my property to try to address some issues on our property which may be due to leaking sewers and drainage pipes. They were very thorough and helpful and Jordan clearly explained what was UU's responsibility (more than I had realised) and outlined a plan for required remed...

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    Kelly Mcdonough And Martin Radev | C.S.T. | Wastewater Services

    very polite, very thorough and tenacious. Some of the man holes were not easily accessible as the were on the boundary between 2 houses and were partially covered be fencing/concrete bases. Despite that solved our drainage problem! Many thanks

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    David Mckenna | Customer Services | Billing

    I contacted UU regardng a leak from my Water metre, David McKenna was the individual who dealt with my problem and all I can say is that if you ever want to enhance your reputation further in Customer Service then this man needs to be out there teaching potential new employees and current staff. ...

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    Jane Tatchell | Water Customer Technician | Water Services

    The second time I have had the pleasure of meeting Jane. So helpful and informative. Jane explained everything thoroughly and went through the different routes that can be taken to solve the issues I am experiencing in my very old property. Had lots of tradespeople and untility companies visit throu...

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    Paul Chapman | Customer Advisor | Water Services

    My drain was blocked! I rang U/Us and I had the pleasure of speaking to Paul Chapman, he was very polite asked questions he didn't get me confused, he was thorough and very professional. He is a credit to your company l wish him well.

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    Thomas Drew & Aaron Lowry | CST & Ganger | Wastewater Services

    We were greatly surprised about the guys coming to fix our problem that late in the evening on a Friday. Very efficient and thorough you. Also, really good manners and very useful advice given.This is the type of service that makes you feel valued as a customer of a big company

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    Gill Smith | customer tech | Water Services

    Gill Smith 2113308. Gill was very pleasent and very thorough in her job. she explained everything in full and was very good at her job.

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    Gill Smith | customer tech | Water Services

    Gill Smith was absolutely great explained everything in full and was very pleasant. She definataly knows her job and was very thorough and helpful.

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    Nigel Ogden | Plumber | Metering

    We had been experiencing significantly higher bills than normal over a long period of time. We suspected that there might be a leak somewhere on the property but despite numerous visits by different engineers the problem remained unresolved. Nigel turned up fairly recently. He listened carefully, wa...

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    Tracey & Eddie | Wastewater Services

    What a fantastic first class service. Really attentive service, from a call 15 minutes prior to arrival, to regular updates whilst they were on the job, to a thorough report at the end of the job. The blockage was cleared, that was the main thing. But to be greeted by pleasant people with a fri...

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    Bill Barkley & Ste Senior | CST & Ganger | Wastewater Services

    I have just had two great guys visit my property to deal with some blocked drains to the rear of mine and my neighbours property in Oldham. We were in desperate need of help with manholes overflowing and potential flooding of our properties. These guys turned up doing overtime on a saturday in torr...

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    Tracy McKay And Keith | CST+GANGER | Wastewater Services

    Tracy And Keith came to investigate water flooding at my fathers property today. I was very impressed with how they dealt with the problem. They were very thorough and pleasant. Lindsey Duffield.

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    Martin Harrison & Mark Merritt | C.S. To Gang | Wastewater Services

    Job reference: 2111635 Martin & Mark cleared blocked drains at my home this morning they were thorough, polite plus explaining just what they were doing and answering all my questions. They also came a day early so I am very grateful.

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    Steve Iverson & Ant Dawson | CST and ganger | Wastewater Services

    We recently had drains blocked up causing a backup right into the house. Steve and Ant both came out to assess the problem. What great guys and thoroughly professional. Steve was able to talk me through all of the issues and the investigation showing me how they identified where the blockage wa...

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    Stephen Iverson & Ant Dawson | CST & Ganger | Wastewater Services

    Excellent service, explained everything, fixed problem and thoroughly cleaned site,very pleasant and helpful employees.

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    Peter Forti And Lee Atherton | CST | Wastewater Services

    Peter and Lee came out to fix a problem with blocked drains, two other UU employees came out approx 5 days ago and informed me that it was an internal issue. They did not carry out any tests but Lee and Peter did. They were extremely thorough and fixed the blockage. Really polite, really friendly an...

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    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Reference N6. Ollie & Nick came out today, 12th March to clear a blocked drain. It must be a horrible job at times; thankfully mine was only caused by tree roots; but they did it with a smile on their faces: both were cheerful, pleasant and polite. These wonderful guys are a huge credit to yo...

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    Ryan Wadsworth | Customer service | Billing

    Extremely helpful, explained the reason why I might not be able to have the credit back into my account very thoroughly. Ensured I understood everything. Very quick and efficient customer service from Ryan, shame other companies don't have such a friendly worker. Makes a nice change speaking to a fr...

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    Neil Pilling | DDE | Wastewater Services

    Neil and his team provided a very efficient, thorough and courteous service when dealing with an overflowing sewer manhole in my garden. My thanks to him and his colleagues.

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    Gareth Jones & Craig Breen | CST & gANGER | Wastewater Services

    Excellent service as they cleared shared drains blocked to 5 properties.They did a thorough job including use of a camera for looking for other blockages to the rear drain pipes.All work was carried out in wet & windy weather.It was very much appreciated,thank you.

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    Brett Taylor & Denny | CDT&gang | Wastewater Services

    They told me what they were going to do and ensured me that it was all taken care of and they would clean up and disinfect after their work. They did a quick but thorough job and they were both very friendly

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    Steve burrows, Robbie Potter | Wastewater Services

    Really friendly guys, extremely polite and willing to make sure the problem was sorted. Checked numerous drains on our property, a thorough job done and advised us about what was our responsibility regarding private drains, as well as giving us pointers on maintaining the drains etc. Brilliant ser...

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    Jessica Rainger | Customer advisor | Billing

    Jessica was very helpful and explained clearly the possible problems I may have encountered which resulted in the excessive water usage detailed on the water bill received today. She discussed all possible causes and potential solutions and monitoring to address the issue in a calm, polite and thoro...

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    Jessica Rainger | Answered phone | Billing

    Very polite lady. Helpful regarding my query and explained everything thoroughly

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    Jessica Rainger | Billing

    Enquiry dealt with very professionally and thoroughly.

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    Sarah Herrington And Eddie # | 5200021702 | Wastewater Services

    Both Employees had a friendly and conscientious approach to the clearing the main sewer drains being blocked. This was despite very poor weather. Took the time to inform exactly what the problem was and that they would be asking for a thorough inspection of the drains on the road as bricks had beco...

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    Stephen Iverson And C.morris | CST and ganger | Wastewater Services

    Great gentlemen who handled call very professionally and quickly making sure they were thorough and keeping me updated through every step completed. They were also Highly entertaining and brought laughter and banter to the worst of situations. Couldn't be more happier with the service provided by th...

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    Malachy Gallagher Joe Edge | 1 CST 2 Jetting Foreman | Wastewater Services

    Rang united utilities 04/03/19 and reported blocked drain just before 1pm they rang to say they were on the way. Both men arrived and introduced themselves, I explained the problem and they took to work unblocking the main drain. Over 1hr later they came and explained thoroughly the problem and how...

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    Thomas Drew & Aaron Lawry | CST & gang | Wastewater Services

    Went the extra mile to check everything was cleared, very thorough. Knowledgable about shared drains etc. and had done there homework on the road drains layout before they came. Kindly phoned UU to give me advice on a future drainage predicament - can't thank them enough for all their help. Very res...

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    Hannah Cooper | Telephonist | Water Services

    Hannah was very efficient and thorough when dealing with my enquiry but at the the same time she was friendly and jovial. She made sure I was happy with what she had done with relation to my problem. A credit to herself and an asset for the company.

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    Paul Chapman | Dont know | Water Services

    Paul was very helpful and thorough. Sorted my problem with getting us an appointment to see someone at our property next week. Thank you very much Paul.

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