Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stephen Iveson And B.mcdermot | CST and ganger | Wastewater Services

    Excellent Service . Friendly and professional . Very thorough , helpful and took care and time to show results of inspection of drain . 10 out 10.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Excellent service. Drains cleared thoroughly. Feedback on problem given. Garden left clean and clear of all waste

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    Lee Timmins / Rob Potter | CST | Wastewater Services

    Ref: 2092799 Thanks to Lee & Rob today. Really helpful - explaining exactly what they were doing including particular things they were checking for (previously there was a dropped drain so they checked thoroughly to ensure that was still ok). Obviously sorted out the issue as well and t...

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    Nick O’rourke | D.D.T | Wastewater Services

    What a nice change to get somebody pleasant and polite to attend to my blocked drain. Not only efficient but also explained the situation thoroughly and is a credit to your company

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    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

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    Colin Grace And Gary Plant | 80334552 | Wastewater Services

    Confirmed by phone before arrival. Were clearly highly competent and efficient in discovering and remedying the problem, thorough and careful in cleaning up, and left the site as good as new! Add to that courtesy, and the willingness to keep me informed of what they were doing. Full marks to both ...

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    David Mccrave | Nct | Water Services

    David was very friendly, efficient and professional. He made a thorough inspection and made a recommendation/request for a small alteration in readiness for the connection. He is a good ambassador and helpful representative of united utilities. I was very pleased with the outcome, man thanks. Andy

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    Sam Culleton And Pete Ryder | RRT | Wastewater Services

    Sam and Pete were super friendly, very thorough, and full of good advice. Thanks lads!

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was extremely pleasant and helpful. She carefully explained the reason for the credit on my account and advised me where to find my meter. She then thoroughly and clearly explained to my mum about the process of fitting a water meter. She went above and beyond our queries, and even added my mu...

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    Brian Purvis | NPT | Wastewater Services

    Pleasant, very thorough service - offered good advice on improving our existing system to prevent further problems- really appreciated their help in sorting a problem that was causing us a great deal of anxiety. A really great team.

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    Jessica Rainger | Call handler | Billing

    My enquiry was about installation of a water meter. Jessica was able to inform me about the water saving benefits and transition in billing. Jessica was very thorough in responding to all my queries and concerns. Well done and thank you.

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    Tracy Mulholland | Online Query

    Tracy was so lovely on the phone, polite, respectful, and extremely thorough in her explanation regarding my query. She was full of cold and it was a late call and yet she did not rush me and she made sure I understood everything. Very customer focused, she made me feel like a valued customer which...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Hi I had blocked drains and Dean and Ross came out on Saturday morning. They were very polite and friendly. They explained everything what they were doing and completed their part of the job thoroughly and explained the next step that would be taken. They provided an excellent service and their mann...

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    Andy Hogben | WCT | Water Services

    I found Andy to be professional and knowledgeable in answering my questions regarding water flow concerns and doing his utmost to find a solution to the problem.I feel confident that the lead pipe and water flow problem will be resolved as a result of Andy's thorough inspection and observations thro...

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    Lee Jones | Customer Technician | Water Services

    Lee was a tremendous help to me this afternoon when responding to a badly leaking tap outside my house. My plumber was unable to locate the stop tap, and Lee came out to meet the two of us. Together with the plumber, they were able to stop the leak. Lee was punctual, thorough, offered great advice...

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    Lee Timmins/Gary Plant | CST | Wastewater Services

    Guys arrived on late evening call but were very thorough and explained/showed the problem to me very clearly with very helpful info. Good job guys!

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    Conor Donaghy & Rich Currie | CST & Ganger | Wastewater Services

    Ref:S20002086478 Conor and Rich were a very helpful and courteous team. They thoroughly investigated and resolved the issue. A pleasure to deal with.

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    Kelly Mcdonough And Dave Mitchell | S20002085486 | Wastewater Services

    They were both very helpful, polite very professional and answered all my many questions, I would like to say that united utilities were very fast at responding to my request, the team were very thorough in locating and resolving the problems and I thought it was excellent that they followed up and ...

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    Paul Harding Robbie Potter | c.s.t | Wastewater Services

    Excellent service, polite, quick ,thorough and helpful. A hard act to follow but I hope we do not NEED them again. Same surname but unrelated.

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    Kayleigh Ashby & Nick Halliwell | CST & Ganger | Wastewater Services

    Came to ublock drains. They were at the premises for at least 45-60 mins. Very thorough and professional.

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    Jessica Rainger | Customer Services | Billing

    Jessica was extremely helpful and polite, she answered my all of my questions very thoroughly and she related to me by drawing on her own experience, this made me feel valued as a customer. I'm very happy with the customer service I received this evening, Jessica made me feel like she had my best in...

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    Kelly Elliot | Customer Advisor | Online Query

    I am very happy with the service delivered by Kelly today. She made the entire process, easy and effortless for myself - she looked into my query and addressed in thoroughly, putting my mind at ease and confirming that she would complete this with a follow up text message; 10/10. Thank you Kelly :)

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    Kelly Elliott | Customer Advisor | Billing

    Very prompt. Very direct. And very helpful and polite. Thoroughly recommended.

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    Stefan Carroll And Phil Edwards | JOB REFERENCE 2078923 | Wastewater Services

    Stefan and Phil came to my address a week or so ago - after a Saturday evening visit from a team (including Phil) a few days previous. They were very prompt and professional looking. They took time to tell me what they thought the problem was with my drains. They explained in detail what they w...

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    Liam Thorpe & Shaun Cuthbert | CST & Ganger | Wastewater Services

    Liam and Shaun provided excellent service today, thoroughly clearing the blockage in the drain. They even showed us the lump that caused the problem and explained how we could help prevent it happening again. We are careful about not putting grease waste down, but obviously need to be more vigila...

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    Dave Robertson | Complaints Manager | Billing

    Dave has helped resolve my problem with an incorrect water meter that was being read as belonging to my property. I have lived there for over 10 years . I received a further bill for the incorrect meter following confirmation from you that it was incorrect, I contacted you via online services an...

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    Anne-Marie Scully | Customer Advisor | Water Services

    I spoke to Anne-Marie Scully this morning to report a blocked shared sewer. she was so friendly and yet professional and dealt with my call in a extremely thorough way informing me the next actions to resolve the matter. She took in consideration my availability when arranging an appointment fitting...

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    Clare Jones | Payment break assessor | Billing

    Clare went through my details thoroughly and was very patient with me which I really appreciate as I have a condition that effects my memory and sometimes I repeat myself. She was does a amazing job.please let her know how much she has taken off my mind.

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    Ryan Wadsworth | Call handler | Billing

    Ryan was extremely professional and very helpful when I spoke with him on the phone. He gave me all the assistance I needed and advised me for my future endeavours with my water services in a friendly and approachable manner. Ryan is thoroughly deserving of recognition for his work and I wish him al...

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    Phil Woolley | Customer and Third Party - 80040328 | Engineering Delivery

    Phil was great, I was completely satisfied and he was very thorough and very helpful.

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    Jessica Rainger | ? Assisted me by phone | Billing

    Jessica helped me with all aspects if my enquiry. She was friendly, efficient and dealt with the issues thoroughly. Textbook. Thank you.

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    Jordan Robinson / Paul Boodington | Waste water | Wastewater Services

    Jordan and Paul were excellent this evening explaining the job and was very thorough , knowledgeable and very professional . Very good customer service thanks again

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    Gill Smith | Customer Tech | Water Services

    Gill came to investigate a leak at my property yesterday. She was very friendly and took the time to explain everything to me thoroughly including the next steps and what to expect. Excellent customer service.

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    Paul Harding & Keith Bride | CST & Ganger | Wastewater Services

    My nomination goes to Paul Harding and Keith Bride. They arrived the same day that i reported the blockage. They were very thorough in the way they completed the the job, and also very courteous in their manner. As i said, when they rang to say they were on the way - wow!

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    Phil Bailey | Customer services | Billing

    I hope you are able to locate Phil. I believe he truly deserves this award as if he is as kind, caring and helpful to all of United Utlities customers as he was to me then he is an absolute asset to your company. When I contacted the department I was very upset over my bill however Phil put me as ...

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    Lee Greenall | Meter/atlas box replacement | Metering

    Mr.Greenall and his assistant managed an awkward job involving closure of a busy street in front of the village hall in a thoroughly efficient, courteous and professional manner. He was extemely helpful regarding the change of meter, and the completion of the job and reinstatement of the road surfac...

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    Jordan Robinson & Beckie Mitchell | CST & Ganger | Wastewater Services

    Jordan and Beckie were thoroughly efficient in the way that they worked. They were extremely polite and helpful in everything they did, and made sure every detail of the job was done properly before they finished. Excellent service, and they certainly deserve an award.

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    Robbie Potter & Emily Meehan | CST & Ganger | Wastewater Services

    Robbie and Emily dealt with a blockage at my property today. They were very prompt in attending and provided excellent service. They were polite, knowledgeable and very thorough and kept me fully informed as to what they were doing. I am very grateful for their help.

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    Sarah Kenny | Customer Advisor | Billing

    Polite Well-spoke Confident in approach to my predicament Obliging and Thorough with rectifying my query Explaining thoroughly & explaining step by step what she was doing & what was happening in detail to me while she was going through my records etc. Bonus was I also have a refund after pa...

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