Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dylan Nelson | Plumber | Metering

    After a new water meter was poorly fitted a couple of weeks ago we had numerous problems which were put right by United Utilities and last night we had the lovely Dylan remove the poorly fitted water meter, clear out all the mess left from before and finally fit a new meter. He was professional thro...

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    Jim Tierney | Customer Tech | Water Services

    Excellent job, performed swiftly and expertly by Jim, Ryan and Andy. Site Supervisor reports very friendly, helpful team. Thanks for the speed of work especially as it meant school was barely inconvenienced.

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    Vicky Kelly | Customer Advisor | Billing

    Had query regarding an overpayment (paid the same bill twice). In two swift, friendly telephone call Vicky sorted out a refund, meter reading and new payment. If all company's had such efficient and considerate staff life would be a whole lot less stressful for us anxious bill payers! Fantastic afte...

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    Jessica Rainger | Customer Advisor | Billing

    With Jessica you have a real asset for your company. With her attitude and her amazing customer service I believe she will go far in your company if you take notice. She helped me with understanding, compassion and completely accurate information. When needing assistance she was swift and returned t...

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    Karl Donald & Craig | Cst & gang | Wastewater Services

    Swift and efficient service. I also recieved a card with information on as I wasnt in explaining the problem and the work carried out by the team dealing with the problem

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    Sharon Swift | Engineer | Water Services

    Sharon arrived on time and introduced herself and then began examining our house in relation to our query about our payments nearly doubling. She found the cause shortly after arriving. During the time she was there she was very polite and cheerful. A credit to the company.

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    Keira Owen | Water Services

    Keira came out this morning from United utility she was Great to speak to and very helpful the job was was done swiftly and professional by her team would give them 10 stars.

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    Katie White | Online live chat agent | Billing

    Katie dealt with my enquiry swiftly, efficiently and very politely.

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    Katie White | Customer advisor | Billing

    Excellent and swift customer service. Very pleasant. Thanks.

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    Jamie Evans | Customer services? | Billing

    I called customer services and got through to Jamie. She was very cheery and positive, empathized with my issue and proactively sought out to reach a solution without having to pre-empt anything. She then offered me advice to save money, told me exactly how to go about getting a water meter and offe...

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    Sharon Swift | Water Services

    Sharon gave me clear and very helpful advice in a very pleasant and patience manner. I have found her visit very useful in going forward with a clearer outlook on the problem and possible outcome.

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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    Amy Hill & Billy Barlow | CST & | Wastewater Services

    The team arrived less than 2 hours after I placed my call. They swiftly detected the problem and gave the drain a good clear out. They worked professionally and efficiently and were pleasant and polite. Thank you.

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    Nicola Moran | Billing

    Excellent advise and swift service. Thank you

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    Clare Jones | Customer Services | Billing

    Clare was excellent.Answered questions swiftly and clearly explained all options open to me. A credit to the company. Thank you Clare.

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    Ryan Singleton | Water Services

    Ryan has made my experience a very positive one indeed . I'm Heavily pregnant and without central heating/hot water waiting for the lead pipe replacement scheme to be finished ryan escalated and had the connection completed very swiftly. His clear and constant communication and genuine sense of ...

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    Lorna Liken | Billing

    I'm nominating Lorna because she went above and beyond in helping me through the difficulty of sorting out my bill in a swift and timely fashion to ensure I didn't end up paying a large direct debit due to a leak. As I said to her due to a difficult period in my life I had kept my eye off the ball ...

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    Engineering Team | Engineers | Wastewater Services

    After a burst affected the water pressure to the point we could no longer flush the loo we called United Utilities for advice. While talking on the phone an engineer turned up in the street and explained that there had been a water burst up the street and that he was arranging for tanker to be brou...

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    Lisa Nutter | Billing

    Absolutely amazing, such a great asset to United Utilities. Kept to promises of return calls and resolved our major concerns much swiftly than expected. Taking ownership proactively for our concern, with empathy and understanding. Never historically have we experienced such impeccable customer s...

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    Nicola Moran | Customer service | Billing

    on 4/02/2019 I called your customer services with a direct debit query. I was very worried about my direct debit being doubled for my water meter! Nicola was extremely helpful and helped to find an error in billing on United utilities part and quickly amended my bill with a credit! In this day an...

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    Adam Hill | plumer | Metering

    Adam was swift with his work he was a very pleasent person and he left the job spick and span cleaning every bit up . I recomend his work to every one. thanks Adam.

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    Gail York. Dave Tonks | CST / Ganger | Wastewater Services

    I was glad to have the opportunity to say a big thankyou to Gail and her colleague who attended my property . Gail has had to come out here for same problem a 3 months ago and I remembered her from then because she was so professional and courteous. My complaint was dealt with swiftly after cal...

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