Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sharon Swift | Water Services

    Sharon came to our home as we suspected we had a leak somewhere. Sharon was professional, polite & really friendly. Sharon carried out numerous investigations, gave us advice & suggested that we have further investigations done to which we agreed.

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    Alex Johnston | Customer Advisor | Water Services

    Alex Johnston is an absolute credit to United Utilities from the first phone call I received from Alex regarding the poor water pressure we were experiencing at our property Alex was most professional and courteous he treated me like I was a valued customer of United Utilities I was delighted...

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    Bobbie Gussion-Harrison | Customer Advisor | Billing

    Chatted with someone called Bobbie. They sorted out my problem with ease and swiftly. Was extremely helpful and respectful

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    Sharon Fielding | Customer Advisor | Online Query

    Sharon helped me a lot with my query. Please give her the praise she deserves! Need more customer service/support staff like her. She was a pleasure to talk to and swiftly resolved my issue. Thanks

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    Sharon Swift | Engineer | Water Services

    Excellent service by Sharon. She arrived when she said she would to clear the roadside stop tap and immediately got on with the job. She used her time efficiently and didn't stop to ponder on the problem. She checked with me that the water was on or off as necessary and closed the doors behind her w...

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    Sharon Swift | Water leak specialist | Water Services

    As previously arranged Sharon Swift contacted us to keep an arranged appointment today between 6.pm -8pm 8th May 2019. After inspecting the water meter &piping system she informed me that she had noticed a small leak registering on the meter. Sharon has told us she will inform the relevant dept...

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    Suzanne Price | Customer Advisor | Billing

    Suzanne swiftly sorted out my billing problem. She was very efficient & helpful and she did it in a polite & pleasant manner.

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    Dave McCrave | Find the mains stop tap outside house | Water Services

    This whole enquiry from the phone call to the visit by D.Mcrave was very professional and friendly,everything explained in depth and nothing was a trouble.Extremely helpful staff,fantastic service.A1

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    Craig Daniels | Developer Engineer | Developer Services & Planning

    Craig advised on & approved changes required to a layout under construction extremely swiftly with impeccable professionalism. His help is greatly appreciated. Thanks

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    Sharon Swift | Water Services

    Extremely polite and professional service

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    Andy Jack | Developer Services Engineer | Developer Services & Planning

    Very swift technical approval to S104 Agreement. We appreciate the proactive nature of the responses and not having to wait the full response period for minor changes to drawings etc.

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    Dylan Nelson | Plumber | Metering

    After a new water meter was poorly fitted a couple of weeks ago we had numerous problems which were put right by United Utilities and last night we had the lovely Dylan remove the poorly fitted water meter, clear out all the mess left from before and finally fit a new meter. He was professional thro...

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    Jim Tierney | Customer Tech | Water Services

    Excellent job, performed swiftly and expertly by Jim, Ryan and Andy. Site Supervisor reports very friendly, helpful team. Thanks for the speed of work especially as it meant school was barely inconvenienced.

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    Vicky Kelly | Customer Advisor | Billing

    Had query regarding an overpayment (paid the same bill twice). In two swift, friendly telephone call Vicky sorted out a refund, meter reading and new payment. If all company's had such efficient and considerate staff life would be a whole lot less stressful for us anxious bill payers! Fantastic afte...

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    Jessica Rainger | Customer Advisor | Billing

    With Jessica you have a real asset for your company. With her attitude and her amazing customer service I believe she will go far in your company if you take notice. She helped me with understanding, compassion and completely accurate information. When needing assistance she was swift and returned t...

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    Karl Donald & Craig | Cst & gang | Wastewater Services

    Swift and efficient service. I also recieved a card with information on as I wasnt in explaining the problem and the work carried out by the team dealing with the problem

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    Sharon Swift | Engineer | Water Services

    Sharon arrived on time and introduced herself and then began examining our house in relation to our query about our payments nearly doubling. She found the cause shortly after arriving. During the time she was there she was very polite and cheerful. A credit to the company.

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    Keira Owen | Water Services

    Keira came out this morning from United utility she was Great to speak to and very helpful the job was was done swiftly and professional by her team would give them 10 stars.

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    Katie White | Online live chat agent | Billing

    Katie dealt with my enquiry swiftly, efficiently and very politely.

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    Katie White | Customer advisor | Billing

    Excellent and swift customer service. Very pleasant. Thanks.

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    Jamie Evans | Customer services? | Billing

    I called customer services and got through to Jamie. She was very cheery and positive, empathized with my issue and proactively sought out to reach a solution without having to pre-empt anything. She then offered me advice to save money, told me exactly how to go about getting a water meter and offe...

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    Sharon Swift | Water Services

    Sharon gave me clear and very helpful advice in a very pleasant and patience manner. I have found her visit very useful in going forward with a clearer outlook on the problem and possible outcome.

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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