Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stacey Kyle | Adviser | Billing

    Superb customer service, excellent telephone manner. Knew exactly what needed to be done for my request. She explained everything fully and explained to me the next steps. Absolutely everything you would need from an adviser. Give this person a raise ha

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    Duncan Wood | Customer tech | Water Services

    Super communication and helping to clear the road access to shut off my water due to an internal leak. Road tap had been filled with gravel due to highways resurfacing. My appointment was brought forward due change in severity of my leak. Telephone assistants were absolutely superb - Leanne and ...

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    Charlotte McFadden | Customer Advisor | Billing

    Superb Customer Service, telephone manner, sensitivity, Organised, informative a real credit to your Organisation

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    Trudi Wood | Customer Advisor | Billing

    Wonderful,friendly, superb efficient lady if only all customer services were as helpful. Making many calls to companies presently as moving properties Trudi obviously knows her job.

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    Lewis Odell & Lee Bentham | CST & Ganger | Wastewater Services

    We recently had an issue with a shared sewer at the back of our house which led to us having an overflow into our cellar. Initially, I spoke to Niamh on the telephone about it and she was really helpful, listened patiently and then quickly arranged for us to receive a visit the following day to i...

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    Mick Barton & John Medati | CST & Ganger | Wastewater Services

    Absolutely superb job from Mick and John. Extremely thorough, courtious and efficient. Gave feedback as to cause of blockage and left everything disinfected and in ship shape order. All neighbours very impressed with job. We will try to keep the clogging down but you keep up the good work. What...

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    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Kerri Jones | Customer Advisor | Billing

    Super polite and dealt with my difficult enquiry superbly. Mint personality and was a pleasure to deal with.

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    Sean Aaran | Metering | Metering

    We had two of your employees to fit us a water meter they were superb, we have had several attempts at getting a water meter with no such luck, but these two gentlemen explained everything every step of the way and was very knowledgeable and very friendly, Thank you.

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    Stacey Kyle | Customer Advisor | Billing

    Superb service from a call centre: customer-focussed, knowledgeable, friendly. Really a model of how these things should be done.

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    Stefan Carroll And John Medati | CST & Ganger | Wastewater Services

    Superb service good communication from Stefan and John pleased with job

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    Ryan Singleton | Customer Advisor Advanced | Developer Services & Planning

    Ryan has been absolutely superb in sorting out the problems we have experienced with a small problem of low water pressure that esculated into a nightmare! Thank goodness someone has some common sense Wish him well and hope he progress in your company.

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    Karl Donald & Mark | CST+Gang | Wastewater Services

    Reference:2123325 I would like to nominate Karl and Mark as two very professional, hard working, courteous, quick and efficient workers who not only cleared the blocked drain, but then went on to ensure that the whole area was washed down and returned to its original state, and all done with a smi...

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    Alex#pat# | Team Leader | Wastewater Services

    Alex & Pat were superb replacing the sewer pipe under my garden wall on Carlton St, Old Trafford. Arrived on day every day, kept me updated and always pleasant and smiling. I was very apprehensive about the work being done, but they did the work so quickly, with minimal disruption. They answer...

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    Hannah Wieland | Customer Advisor | Water Services

    I'd like to thank Hannah for the excellent service she as given us do nice to have someone nice to talk too when she said what was going to happen it did happen. Thankyou to the rest of the staff which have done a superb job

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    Curtis Thompson & Martin Radev | CST & Ganger | Wastewater Services

    Superb service, very polite and friendly young men , no fuss got the job done quickly. a pleasure to see smiling faces!

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    Sheena Taylor | Not sure | Wastewater Services

    Sharon handled my complaint superbly. Professionalism and efficiency at its best. Very impressed. I hope the follow up clean-up service is as good! Cheers, Mark

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