Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

    Read the full nomination

    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

    Read the full nomination

    Kerri Jones | Customer Advisor | Billing

    Super polite and dealt with my difficult enquiry superbly. Mint personality and was a pleasure to deal with.

    Read the full nomination

    Gemma Breen | Customer Advisor | Billing

    Gemma was super helpful and nice

    Read the full nomination

    Maria Dell | Customer Advisor | Billing

    Just spoke to Maria she was so helpful, super friendly, figured out what had gone wrong with my account and apologised and got everything set up correctly. Lovely lady, if only there was service like that when calling other utility companies!

    Read the full nomination

    Sean Aaran | Metering | Metering

    We had two of your employees to fit us a water meter they were superb, we have had several attempts at getting a water meter with no such luck, but these two gentlemen explained everything every step of the way and was very knowledgeable and very friendly, Thank you.

    Read the full nomination

    Stacey Kyle | Customer Advisor | Billing

    Superb service from a call centre: customer-focussed, knowledgeable, friendly. Really a model of how these things should be done.

    Read the full nomination

    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

    Read the full nomination

    Katie White | Customer Advisor | Billing

    Just wanted to say that Katie on live chat was amazing, I'm working through changing my name to my married name and she made it a lovely easy process and was super helpful and friendly too!

    Read the full nomination

    Karen Boyle & Robbie Potter | CST & Ganger | Wastewater Services

    Super service from all who dealt with my wastewater problem from the initial call to the follow up voicemail today. Particularly though the team of Karen and Robbie on the callout. A phone call to say when they would be with me (0n the day I reported the issue) The efficient way they identified the ...

    Read the full nomination

    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    Gary and his team mate Craig Breen came to my property. Lovely gentleman, very happy and super big smiles. Very helpful and efficient and cleared my drain in no time. They actually made my day with their joyful personality.

    Read the full nomination

    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

    Read the full nomination

    Stefan Carroll And John Medati | CST & Ganger | Wastewater Services

    Superb service good communication from Stefan and John pleased with job

    Read the full nomination

    Billy Johnson & Martin | CST / Ganger | Wastewater Services

    Arrived ahead of schedule which I was very greatful for. Called in advance. Super efficient service. Problem rectified quickly. Very polite and professional. Thank you!

    Read the full nomination

    Ryan Singleton | Customer Advisor Advanced | Developer Services & Planning

    Ryan has been absolutely superb in sorting out the problems we have experienced with a small problem of low water pressure that esculated into a nightmare! Thank goodness someone has some common sense Wish him well and hope he progress in your company.

    Read the full nomination

    David Ellison | Customer Support Technician | Wastewater Services

    Thank you for sending us David Ellison. He is our hero ! He tried everything & flushed all the pipes for ages & he would not give up till he was sure all our loos at Chorley Little Theatre were flushing perfectly. We are a volunteer owned & run Community Arts Venue. Audiences all need fl...

    Read the full nomination

    Mike Halliwell And Kieran Wood | CST & GANGER | Wastewater Services

    Reference 212.5175 I cannot fault in any way the service I received from Mike and Kieran. Mike especially was polite, informative and very efficient. Being a lady living alone I was completely at ease with them and the problem of a blockage was satisfactorily solved in super fast time. They were a...

    Read the full nomination

    Everyone | Engineers and call centre staff | Wastewater Services

    After telling a neighbour today how pleased I have been with the service provided by United Utilities, I thought it would be a good idea to tell you too..! From the two engineers who attended on February 19th to unblock a shared drain, to the staff dealing with incoming telephone calls, Megan in ...

    Read the full nomination

    Karl Donald & Mark | CST+Gang | Wastewater Services

    Reference:2123325 I would like to nominate Karl and Mark as two very professional, hard working, courteous, quick and efficient workers who not only cleared the blocked drain, but then went on to ensure that the whole area was washed down and returned to its original state, and all done with a smi...

    Read the full nomination

    Stephen lveson And Ant Dawson | CST & Ganger | Wastewater Services

    They came super fast where so friendly and fanatic at their job Sorted the blocked drain no problems Thank you

    Read the full nomination

    Alex#pat# | Team Leader | Wastewater Services

    Alex & Pat were superb replacing the sewer pipe under my garden wall on Carlton St, Old Trafford. Arrived on day every day, kept me updated and always pleasant and smiling. I was very apprehensive about the work being done, but they did the work so quickly, with minimal disruption. They answer...

    Read the full nomination

    Steve Senior & Bill Barkley | CST & Ganger | Wastewater Services

    Really friendly guys, resolved problem super quick and tidied up. Really great service

    Read the full nomination

    Hannah Wieland | Customer Advisor | Water Services

    I'd like to thank Hannah for the excellent service she as given us do nice to have someone nice to talk too when she said what was going to happen it did happen. Thankyou to the rest of the staff which have done a superb job

    Read the full nomination

    Jim Tierney | Customer Tech | Water Services

    Excellent job, performed swiftly and expertly by Jim, Ryan and Andy. Site Supervisor reports very friendly, helpful team. Thanks for the speed of work especially as it meant school was barely inconvenienced.

    Read the full nomination

    Jordan Robinson & Beckie Mitchell | CST & Ganger | Wastewater Services

    Super service delivered once again by yourselves,the two employees were very pleasant and efficient. Excellent 5 star experience .

    Read the full nomination

    Gill Smith | Customer Tech | Water Services

    Super helpful! Very impressed! Went the extra mile. Couldn't have asked for a nicer technician. Thank you Gill

    Read the full nomination

    Curtis Thompson & Martin Radev | CST & Ganger | Wastewater Services

    Superb service, very polite and friendly young men , no fuss got the job done quickly. a pleasure to see smiling faces!

    Read the full nomination

    Peter Forti And Lee Atherton | CST | Wastewater Services

    Peter and Lee came out to fix a problem with blocked drains, two other UU employees came out approx 5 days ago and informed me that it was an internal issue. They did not carry out any tests but Lee and Peter did. They were extremely thorough and fixed the blockage. Really polite, really friendly an...

    Read the full nomination

    Karl Donald Craig Stewart | Cst + gang | Wastewater Services

    Excellent service very friendly and super advice given couldnt fault the effort and attitude of the lads! Credit to the company well done

    Read the full nomination

    Danny Cavanagh | ONLINE CHAT PERSON | Billing

    I nominate Danny for being super efficient and helpful during online chat when I got in a tangle trying to register online to find out about payment methods.

    Read the full nomination

    Sheena Taylor | Not sure | Wastewater Services

    Sharon handled my complaint superbly. Professionalism and efficiency at its best. Very impressed. I hope the follow up clean-up service is as good! Cheers, Mark

    Read the full nomination

    Danny Cavanagh | Phone attendant | Billing

    Danny was super helpful and understood my query. She was empowered to do whatever possible to help me. I felt that the company empowers it's workers.

    Read the full nomination

    Danny Cavanagh | Call Centre Online Chat | Billing

    Danny was super helpful in switching my account from the old to the new address and it was instant. Simple request but speedy efficient and a pleasure to deal with.

    Read the full nomination

    Gemma Breen | Online Customer service agent | Billing

    Thank you for dealing with my query so efficiently and in a polite manner. I appreciate all the great information about water meters and how to reduce my bill, super helpful!

    Read the full nomination

    Jessica Rainger | Customer service | Billing

    Jessica was so kind and helpful. She made me feel special as a customer and sorted out my query efficiently. I told her to tell her manager I thought she was an asset to the company and I'm glad I've been this platform to tell you! Defo deserves an award for being such a superstar employee of yours

    Read the full nomination

    Stacey Kyle | c | Billing

    I was panicking this morning thinking I had a huge bill to pay immediately but Stacey calmed me and explained it really clearly. I was able to sort it by setting up a direct debit. Super efficient so the call was over nice and quick with all the info I needed and I wasn't late for work.

    Read the full nomination

    Thomas Drew Aaron Lowry | CST + Gang | Wastewater Services

    Ref 2102419 Thank you for the superb service today. Our blocked wastewater pipe dealt with (just over 24hrs after reporting the problem on a Saturday). Friendly team on site, having called in advance and advised of the ETA, on arrival they clarified the problem, and on completion checked that ever...

    Read the full nomination

    Adam Ruddy And Mick Barton | Res Team | Wastewater Services

    Adam and Mick were super efficient, upbeat, friendly and very reassuring today. They took the time to listen, discuss and explain everything. They sorted the problem efficiently and were both very polite. Great customer service guys!

    Read the full nomination

    Dylan Nelson | PLUMBER | Metering

    Dylan, was a Credit to United Utilities and Himself, He Was Extremely Polite, Super Quick Fitting My Water Meter, He Left the Kitchen Clean. >>> THANKS to Dylan And United Utilities.. Wilf

    Read the full nomination

    Bunty Hebbar, Kev Leadbetter | cst/gang | Wastewater Services

    Bit of a head scratcher of an overflowing drain problem But they stuck at it and got the job done. Courteous, efficient and left the place super-clean too!

    Read the full nomination
    More Nominations