Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Rob Hardman & Denny Beddows | Ref 2093760 | Wastewater Services

    Rob Hardman & Denny Beddows have just cleared our drains and we cannot praise them highly enough. They were professional, skillful and very friendly. They performed their work with great knowledge and efficiency. A SUPER TEAM !!!!!!!!!!

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    Sam Culleton And Pete Ryder | RRT | Wastewater Services

    Sam and Pete were super friendly, very thorough, and full of good advice. Thanks lads!

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    Charlotte Mcfadden | Customer service | Billing

    Charlotte was super friendly and was able to give me some really good advice on how to save money and I believe she went above and beyond. Even calling me back with more info. Well done her! You need more staff like Charlotte!

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    Matthew Airey Rich Selby | Reactive CST | Wastewater Services

    Please, please, please will you nominate Rich Selby and Matt Airey for a WOW award. Rich and Matt visited our property on Monday 4th February following a foul water ingress into our cellar. The speed of response was very prompt but most importantly Rich and Matt were exceptional, their professionali...

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    Mick Barton & Simon Gallaghan | CST & Ganger | Wastewater Services

    What a pair of lovely employees I met today from united utilities. The service they provided was outstanding. From the customer service to getting the job done they were fantastic. Super friendly but still professional. Thank you so much ! Sophie Nixon

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    Nuala Moore | Customer Advisor Advanced | Wastewater Services

    She was super helpful on the phone and very emphatic and listened and understood the situation very well. Thanks so much!

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    Jordan Robinson/mick Winder | Wastewater | Wastewater Services

    Excellent service, polite and pleasant. Worked very hard and solved our problem as quickly as they could. Superb.

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    Mike Sinnott | Customer Advisor | Billing

    Rang to change the date of my DD, Mike was friendly, professional and super efficient, was an absolute pleasure to call you today! I usually dread contacting call centres, Wish they were all A's good as this, Thank you

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    Kelly Elliot | Customer Advisor | Billing

    Super helpful in sorting out my details for a house move and answered all my questions about moving onto a meter for the first time. Much easier than I thought it was going to be.

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    Danielle King | Customer Advisor | Billing

    Danielle offered absolutely superb service. We spoke a month ago and Danielle said she would call me back today to take another meter reading which she did. Danielle clearly takes ownership and a great deal of pride in her job. Absolutely fantastic.

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    Dave Robertson | Complaints Manager | Billing

    Dave has helped resolve my problem with an incorrect water meter that was being read as belonging to my property. I have lived there for over 10 years . I received a further bill for the incorrect meter following confirmation from you that it was incorrect, I contacted you via online services an...

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    Nicola Moran | Customer Advisor | Billing

    Nicola was super fast at resolving my issue my direct debit had been set up wrong literally 2 minutes and issue resolved! wish more companies were this speedy thank you

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    Jessica Rainger | Customer services | Billing

    I sopke with jessica in regards to my house move , she was very polite and professional , superstar employee makes a customer valuable and make a customer happy to be with united utility where comapny cares about the customer.

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    Emma Braddock & Danielle King | Customer Advisor | Billing

    Emma and danielle were extremely knowledgable about the services on offer, very polite and friendly. Dealt with my call superbly! Many thanks!

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    Jessica Rainger | Customer Advisor | Billing

    She was super friendly and helped with my queries with regards to moving home. It's nice to hear a happy voice on the end of the line.

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    Charlie Roberts | Billing | Billing

    I'm not sure if my wife has sent anything in herself but I felt compelled to do so on behalf of both of us. My wife and I lost a pregnancy early October last year and our world collapsed. We got behind on our bills and things were getting on top of us. My wife called for advise and spoke to Charlie....

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    Dan Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Superb job efficient friendly knowledgable courteous and took time to explain everything Great service great Lads thanks

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    Brittney Watts | Customer Advisor | Wastewater Services

    Friendly and understood the urgency of the issue. Managed it superbly, confirmed when it would be done and assured me that the engineers would ring me before arrival. Which they did. Excellent service all completed within 24hrs of sewer problem occurring.

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    Steve Burrows & Anthony Fiorenza | CST & Ganger | Wastewater Services

    Superb service in clearing drains problem. Friendly and helpful from first minute to last. Clearly knowledgeable and able to explain their actions well. Built an instant confidence and rapport with the customer. First class job all round!

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    Paul Boddington | CST | Wastewater Services

    Super job, fast, efficient and extremely courteous, thanks.

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    Jordan Robinson | CST | Wastewater Services

    Super job, fast, efficient and extremely courteous, thanks.

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    Jessica Rainger | Customer Advisor | Billing

    What a fab member of staff! Not only was she super helpful with setting up a new account but she was also making conversation. My wife has recently left me and I had explained the circumstances to Jessica and she gave me some lovely advice and we also laughed together which was great for me in my cu...

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    Danny Cavanagh | Customer Advisor | Online Query

    Danny helped me with my change of address confusion and fixed it up so that I didn't have to do anything different or extra. He was super nice and provided excellent customer service

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    Jessica Rainger | Customer Advisor | Billing

    Excellent customer service tonight. Super helpful and informative. Polite and very friendly. Makes you realise that some customer service/call centre operatives can actually be lovely and help you with your questions efficiently. 5* Service

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    Jessica Rainger | Customer Advisor | Billing

    Superb customer service from jessica very very helpful friendly and polite my query was sorted within 10 mins sounded like a lovely girl good staff are hard to find

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