Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Christopher Costello | Customer Advisor | Billing

    When the extra mile, instead of keeping me on hold rang me back with the enquiry resolved. Sent an urgent email straight through. Very helpful thriugh out

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    Simon Macdonald | Customer Advisor | Billing

    Great service and nice atmosphere. Solving problems straight away.

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    Sharon Hitch | Developer Services Inspector | Developer Services & Planning

    Sharon provided a very prompt, polite and helpful response. All guidance was clear and made my enquiry very straightforward.

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    Brett Taylor And Rob Hardie | CST & Gang | Wastewater Services

    We were very happy with the service that Brett and Rob provided,they were both very polite and friendly and completed the work in a professional manner. This is a reoccurring problem and we were reassured that should it happen again we should not hesitate in contacting United Utilities straight awa...

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    Natasha Thomas | Phone line | Billing

    I phone today regarding my bill. Natasha was so lovely to me. She apologised for putting me on hold and when I got cut off phoned me straight back. She gave me the great news that because I'd been paying regularly that United utilities have written off my account arrears. I cried I was so happy and ...

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    Sharon Harden | Customer Advisor | Billing

    Very professional, answered my questions with ease and straight away. Her professionalism and customer service skills restored my faith in great customer service after an awful experience with another utility company just before this chat which could not have been more different. Sharon was spot ...

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    Mike Sinnott | Customer Advisor | Billing

    Mike Understood my issue straight away, provided relevant options available for me and directed me as to where to find further information, he wasn't forceful but showed a keen interest to help me solve my issue I'm very pleased by mikes customer service he has made me feel glad to be a customer of ...

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    Kelly Elliott | Customer Advisor | Billing

    Kelly was great at giving me the information I needed. I couldn't pick the call up straight away but she phoned back which many wouldn't Excellent customer service from Kelly thank you

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    Stacey Kyle | Customer Service | Billing

    Friendly ,efficient , straight to the task requested easy to hear and listen to !! Very refreshing ! Query resolved within minutes ... thank you

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    Mark Kelly | Customer Technician | Water Services

    My (ancient) mains stop tap snapped off while we were trying to switch it back on after fixing a leak. Mark quickly got our water back on (on what was a grim, cold day) and arranged for the tap to be removed and replaced with a modern one. He was friendly and straightforward throughout, and re...

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    Bobbie Gussion-Harrison | Customer relations | Billing

    Great service sorted my problem out straight away

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    Phil Moores | Fixtures inspector | Water Services

    A great champion of the consumer straight talking genuine and real world Nice to have someone doing the job because they care that it should be done right not just easy!

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both these lads arrived at 7.30 at my property on a Sunday night. Most people would be in a rather bad mood having to work a Sunday but these boys turned up happy and helpful. There customer service was outstanding. Very up beat and got to the job on hand straight away. After they had finished they ...

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Liam Mulcahy | W.C.T | Water Services

    Job Ref: 2101297 Liam came to look at the job and it was organised and the leak was fixed pretty much straight away. Very impressed with the quality of service. Thank you.

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    Customer Services | Customer Advisors | Billing

    Hi, I just wanted to say United Utilities have been a pleasure to work with when uploading meter readings and paying bills. No unnecessary chasing, no calls, bills worked out straight away. Nice and simple. Very good service. I wish you did my electric as well

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    Richard/chris | CST/Gang | Wastewater Services

    Reported problems with our drainage system and told someone would come within three days to fix above. team arrived following day after calling to say they would come at 09.30. They came exactly on time and proceeded to fix blockage straight away. They were polite, friendly and nice to talk to p...

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    Sharon Harden | Customer Advisor | Billing

    Sharon was prompt in her response, straight to the point in her explanations and resolved my query. Thanks to her

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    Katie White | Customer Advisor | Billing

    I spoke with Katie on Live chat and her help was quick, succinct and very straightforward. She gave me all the information I required with out unnecessarily long response times. I would absolutely use the live chat feature again due to this experience.

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    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

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    Brett Taylor and Mark | CST & Gang | Wastewater Services

    Quick call out to a follow up problem, friendly and great service. Located problem and advised a solution straight away, couldn't ask for more.

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    Lorna Liken | Billing

    I'm nominating Lorna because she went above and beyond in helping me through the difficulty of sorting out my bill in a swift and timely fashion to ensure I didn't end up paying a large direct debit due to a leak. As I said to her due to a difficult period in my life I had kept my eye off the ball ...

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    Megan Burn | Billing

    Megan was extremely friendly and helpful. She solved my issue straight away and offered to help me set up billing for my new home. She gave me all the facts and figures I needed to make a decision. I can't stress enough what great customer service it was. Absolutely fantastic!

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    Kelly Elliott | Customer Advisor | Billing

    Amazing device, and very helpful. I was helped straight away. Thank you

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