Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Katie White | Internet agent | Billing

    Just brilliant, straight to the point and helpful- great customer service!

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    Emma Stewart | Priorities Customer advisor | Billing

    I would like to nominate Emma Stewart for this award as I have never received such excellent customer service before. After having had an issue with my water meter for over a year, my case was passed to Emma and from that point on was dealt with with the utmost professional care and service. Emma ke...

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    Elisa Ruff | Billing

    Helped with a major issue where someone had setup another account in my name and had debt collectors at my door solved the issue straight away. 1st time i have ever been happy with united utilities

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    Marc Simpson | Customer Advisor | Billing

    Dear Marc Simpson, I would like to thank United Utilities for speaking with me about an unusual high volume of water from my home address. This was caused from the toilet that had been leaking whilst I was away! Fortunately having been a long standing customer of United Utilities someone noti...

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    Lee Timmins | CST - N8 Waste Water | Wastewater Services

    Lee Timmins and his partner provided outstanding service on Saturday 2nd February 2019. They rang us before they arrived, and because we were going out got on with the job straight away. They rang us when they had finished ( as we were out) and left a written report and plan of what we needed to do...

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    Adam Boardman | Social Media Case Manager | Billing

    I'am very pleased to confirm Mr Adam was very helpful from the first time I contact Utility United. I had some situation to sort our and did not had a clue where to start. Adam explain with polite way all procedures. Whenever was need Adam phone me straight away. Adam is profesional, calm and helpf...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Was unable to activate my account after signing up due to maintenance on the website. Lottie sorted the problem efficiently, and when I said I had tried one solution that she had suggested she moved straight on to another. Having recently dealt with a mobile network provider who repeatedly patronise...

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Having never dealt with united utilities I was unsure how we would be treated as with many of the services you can often feel like just another job/number. From my initial phone call on Monday morning to job completion on Tuesday evening I cannot say how happy we were with the service and workmans...

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    Elliott Lawlor | Customer Advisor | Billing

    I called a few days ago to query my d/d payments as my son and his girlfriend moved out after Christmas. I got through straight away to a lovely guy. He was extremely polite, helpful and went above and beyond. He changed my name for me as I have remarried, my email address and my d/d payment. ...

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    Mike Sinnott | Billing

    I generally do things online but had an issue with a bill so called and spoke to mike who straight away has a warm and friendly approach and was trying to help me save money, great service

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    Thomas Drew & Arron Lowry | 2081850 - CST & Gang | Wastewater Services

    Thomas Drew and Aaron Lowry arrived at my home 19:30ish, very polite young men, started to start work on my my drain straight away until all was cleared and that my toilet flushed and drain perfectly. The weather was cold and snowing and got right on with job. I am so very thankful that they turned ...

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    David Evans | Team Leader | Water Services

    Hi, Mr Evans and his colleagues came out to sort an issue with our water supply that involved a full mornings and early afternoons work. He arrived on time and was initially delayed in starting work due to a car being parked on the site of the work. He worked with us to try and find the owner of the...

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    Gemma Breen | Live chat customer advisor | Online Query

    Gemma was polite and very helpful. She asked the right questions and solved my query straight away. She was very efficient and quick to reply.

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    Carl Pierce | Customer Advisor | Water Services

    Top quality service, raised a job straight away and very friendly.

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    Jim Tierney | Customer Tech | Water Services

    Jim is a pleasent and friendly member of your team, who is very clearly an expert in his field. We initially went through the water problems, but he knew straight away what the issue would be. This didn't deter him from thoroughly checking our water supply. Even though it wasn't something he cou...

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    Gemma Breen | Customer Advisor | Online Query

    Really helped me with an enquiry online didn't realise how straight forward it would be thought it would take me a while she was very fast with her replies and giving me all the information I needed.

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    Wayne Eccles & Pete Howell | CST & Ganger | Wastewater Services

    They arrived to check our drains as there was a blockage. They were very professional and got straight to work. If only everyone was as pleasant.

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    Michel Kirk | Customer Advisor | Billing

    Mike was extremely helpful today. I had a water leak in the toilet and he was so helpful. Obviously very well trained and polite. I lost signal and he called me back straight away. A credit to your company, don't let that one go! Regards

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    Emma Fielding | Customer Advisor | Billing

    Emma was efficient, friendly and helpful. It made the process of cancelling of my account very straight forward. It was 7.45pm on a Friday evening when I called and her enthusiasm had not waned. A gold star customer service performance from me!

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    Jane Tatchell | Water Services

    I would like to nominate Jane for the work that she has done so far with the pressure problem. This problem has been around for a good number of years . Jane has listened to my questions , given me straight answers , has explained when I did not understand . She is really passionate about her job, a...

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    Darren Warburton (2060896) | Water Customer Technician | Water Services

    Very fast arrival & friendly. Got to work straight away to decide what actions United Utilities needed to take.

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    Bradley Leonard + Gaz Connor | Engineer | Wastewater Services

    Your engineers came round to unblock my drains they were straight on to the job no messing. They were polite and nothing was to much for them.when the job was complete they left my garden clean and tidy.which was a big plus as I have 5 young grandchildren who are always out in the garden. Thank you ...

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