Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Nigel Ogden & Julie Greenwood | Meter Technician | Metering

    Congratulations to United Utilities Water for notifying me when it appeared my domestic water consumption had increased dramatically. I was totally unaware of this.The case owner Julie Greenwood kept me informed of the investigation progress, and updated me regular, Nigel Ogden was excellent he was ...

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    Emma Stewart | Priorities Customer advisor | Billing

    I would like to nominate Emma Stewart for this award as I have never received such excellent customer service before. After having had an issue with my water meter for over a year, my case was passed to Emma and from that point on was dealt with with the utmost professional care and service. Emma ke...

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    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

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    Kirsty Burrows | Customer service ICC | Wastewater Services

    She was very kind in helping me sort out someone to help sort our sewage backup problem, she knew i waa distressed and fed up after housing authority and their contractors had let me down and didnt finish service to us by calling United utilites for us or letting us know how things had progressed. ...

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    Marie Jackson | Customer Advisor | Billing

    I suffer from epilepsy and am prone to seizures when I get stressed.. Marie gave me the extra support that I needed and followed through on my enquiry making several prearranged phone calls to me until my query was fully resolved and I was delighted with the outcome.. What a remarkable lady you hav...

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    Andrew Colin O'Neill | Customer Advisor | Billing

    I have been in touch with United Utilities several times since moving into my property in Dec 2018. Every time I believed the issues was corrected when in fact its transpired a month or so later that it hasn't. By the time I contacted Andrew I was completely confused and fed up. I had no idea how to...

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    Martin Walker | CST | Wastewater Services

    Couldn't be more happy and satisfied with the service provided by Martin Walker and his partner from United Utilities Wastewater Department. Both were very friendly, patient, diligent and most determined to locate and fix my severe blockage problem and nothing seemed too much trouble for them. &n...

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    Mark Holland & Martin Cummins | CST/GANG ref 2069978 | Wastewater Services

    I would like to give a special mention and thank the 2 United Utilities Wastewater workers that turned up to my property on the 7th Jan to investigate a dirty water leak that was flowing into my garage from an unknown source. I have very recently moved into the property and was disappointed at the s...

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    Kieron Nolan & Gary Woodhall | RRT | Wastewater Services

    The team came out to the property to help with a blockage to several properties on the street. They were professional, polite and helpful. We live in a community with elderly people which can prove to be difficult as they do not always understand things easily so it can take some patience. The team ...

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    Karl Donald & Beckie Mitchell | CST & Ganger | Wastewater Services

    Arrived soon after reporting problem with drainage late Sunday afternoon and after dark. Both worked for several hours until the route (or tree roots) of the problems were found and resolved. Thanks for excellent service.

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    Susan Heavey | Customer Advisor | Billing

    My husband has incurable Multiple Myeloma (bone marrow cancer) and this is a very difficult time for us, following Susan's intervenions in our case. Matters were dealt with very professionally and with empathy for our circumstances. Its very rare these days to hav such excellent customer service aff...

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    Kenny Burns | Gallaghers supervisor | Water Services

    Helped me out several times in a client emergency

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    Ben Gordon | CST | Wastewater Services

    Ben came out to sort out a blockage in our own and our neighbours drain on Sunday 9th December. Both himself and his colleague were there for several hours and the cause of the problem was detected and sorted out. Throughout the whole time they were there Ben was extremely pleasant to deal with, kep...

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