Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sean Aaran | Metering | Metering

    We had two of your employees to fit us a water meter they were superb, we have had several attempts at getting a water meter with no such luck, but these two gentlemen explained everything every step of the way and was very knowledgeable and very friendly, Thank you.

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    Julie Greenwood | Case Owner | Billing

    Having had trouble with our supply and the meters, Julie arranged for an inspection by an expert. He checked the system and analysed the usage. Julie had made several follow up calls and liaised with the engineer and myself before phoning me to suggest a solution . I found her recommendations to be ...

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    Katie Holbrook | Customer Advisor | Billing

    Phoned today with several questions about my account and I was put through to Katie Holbrook. She helped me register to my online account imformed me of recent changes to my direct debit and gave me details of future investigations into my account and possible refunds due to overpayments I may have ...

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    Sharona Grant | Customer Advisor | Billing

    I would like to nominate Sharona as I was really impressed with the way she handled my enquiry. She called me several times to keep me updated and I found her to be polite, informative and caring every time. I thought she was just wonderful and an asset to your company.

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    Michael Hitchin | Water Services

    Michael works in the escalation team, I have experienced ongoing issues with Homeserve which have resulted in me contacting UU on several occasions. I spoke to Michael a few weeks ago, he took full responsibility for looking into my issue, he rang back when he said he would, he was extremely helpfu...

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    Paul Cunningham | development inspector | Developer Services & Planning

    helped to bring me up to date with various sites within his area, some of the sites date back over several years, re-issuing of defect lists,confirming if works still required, putting me in contact with current inspector for schemes.

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    Adam Boardman | Social Media Case Manager | Billing

    I spoke to Adam on Twitter re. an on-going leak on our water meter. We'd had several engineers & dig teams out to us over the course of a few months so by this point I was really getting to the end of my tether and felt like we were being messed about. Adam immediately put me at ease and mad...

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    Charlie Roberts | Customer advisor | Billing

    Hi, this is Mrs Jones. I rang united utilities yesterday to pay a bill and spoke to a lovely young lady named Charlie. I have lived alone for just over a year now and don't get to speak to many people. I do love a good natter as well!! Charlie was so very warm and kindhearted and asked me questions ...

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    Sarfaraz Haji | Water Services

    Saf has been several times over the last few months to try and identify the location of a water leak in the vicinity. He has been friendly and professional, always explaining what was happening and why. The work in my yard has now been completed, with everything being replaced as before. Many thanks...

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    Dave Robertson | Customer Advisor | Billing

    On behalf of my brother and myself I would like to say how happy to have spoken to a member of your team Dave Robertson. Dave listened to my brothers case in great detail and in turn assisted in helping my brother turn his life around. This case has been ongoing for several years and due to circumst...

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    Babs Mcauley & Robbie | 2099896 | Wastewater Services

    Babs# and Robbie# attended to clear a blocked shared sewer, initially late at night but were unable after several attempts to access the narrow lane by reversing owing to the darkness. However they were very reassuring that the problem (which turned out to be roots) would be resolved and returned pr...

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    Robert Hardman And Robert Hardie | Wastewater Services

    The two Roberts were great attended drainage problem at the property that was effecting several other properties in the area. They were friendly hardworking and courteous. Resolved the difficult issue and made an excellent job of cleaning up. A credit to United Utilities. Jobe number 2100246.

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    Joe Mcnabb | Water customer technician | Water Services

    Joe arrived promptly for the scheduled appointment having telephoned beforehand to let me know when he was expecting to arrive. My potential problem, suspected leak, was quickly resolved as spurious. My concern was that suddenly my daily average water usage had increased by 20% and I suspected a l...

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