Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Gillian Jackson | Customer Advisor | Billing

    Hi. Amazing service, she done everything quick for a new customer and did waisted a second. Top worker.

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    Jessica Rainger | Customer Advisor | Billing

    I was so pleased to have my query dealt others by Jessica. I needed to register my second reading of my water meter that was recently fitted. She was so lovely with a fantastic listening ability. She was pleasant and knowledgeable. She asked if we had a power shower, I said no. She then advised me t...

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    Paul Sheehy & Ian Healey | CST & Ganger | Wastewater Services

    Really thorough job from the team who came out on Friday 3rd May. This is the second time U.U have been out In the space of about 6 weeks and I have had excellent experiences on all occasions from the customer service team to the field engineers. The team who came out to sort a blocked drain were...

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    Maria Dell | Customer Advisor | Billing

    Lovely and very helpful. I bought a new home but still had my old home. This was the third call to untied utilise to sort out bills and to close the old house account and to announce the new owners. Marie was very friendly and personable. Sorted everything out quickly and opened up a new account (wh...

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    Mike Halliwell & Jim Kirwin | CST & Ganger | Water Services

    Customer service was second to none and very polite and professional and very helpful to sorting out the problem very quickly.

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    Richard & Roy | CST & Ganger | Wastewater Services

    Richard and Roy came to inverstigate a blockage at a neighbor's house and traced it to a shared drain that runs across the back of four properties, including mine. They were very professional and polite, and returned a few days after clearing the blockage to check a manhole situated directly under m...

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    Scott Brogan | Customer Advisor | Billing

    Fantastic service while dealing with a vulnerable customer with arrears. As a result of his advice and understanding of the customer, we now have a plan moving forward. Address concerned as I do not have Scott's second name is 9 Poolside Court Alsager ST7 2ED date of call 4/4

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    Stacey Kyle | Customer Advisor | Billing

    Very keen and eager to help. Sorted out my issues in a polite, civil and courteous manner. Happy with the advice and outcome. Made sure I knew what to do and what was happening. Had a second issue and explained fully why she couldn't aid me with this. Due to data protection and explained the proce...

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    Mark Mitchell | Network Customer Inspector | Water Services

    Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I...

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    Megan Burn | Customer Services | Billing

    Just wanted to say this is my second phone call and second nomination in a few days. Having received great customer service from Nicola on Saturday it was equalled by Megan today. She was incredibly helpful, proactive, friendly and polite. I was really impressed.

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    David Mckenna | Customer Services | Billing

    I contacted UU regardng a leak from my Water metre, David McKenna was the individual who dealt with my problem and all I can say is that if you ever want to enhance your reputation further in Customer Service then this man needs to be out there teaching potential new employees and current staff. ...

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    Jane Tatchell | Water Customer Technician | Water Services

    The second time I have had the pleasure of meeting Jane. So helpful and informative. Jane explained everything thoroughly and went through the different routes that can be taken to solve the issues I am experiencing in my very old property. Had lots of tradespeople and untility companies visit throu...

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    Mark Dane | NE | Wastewater Services

    Attended our property for the second time in 6 weeks to attend blockage on shared drain. Understood fully the circumstances and explained exactly how they intended to deal with it. Very polite, professional and understanding.

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    Charlotte McHugh | Customer Advisor | Developer Services & Planning

    I'd like to mention I didn't get asked to provide feedback on my customer experience but really felt it's necessary in my case. I am a first time buyer renovating my old Victorian house. We opted to undertake the lead water pipe replacement whilst re-plumbing the property, and disappointingly it...

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    Jim Tierney | cust tech | Water Services

    Jim is credit to the company. This is the second time I have had the pleasure of his help and on both occasions he has never failed to impress.

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    Mark Holland, Anthony Dawson, Barry Taylor (big Truck To Clear Drains) Hannah Wieland | Awesome | Wastewater Services

    The people named are the main folk who we dealt with having suffered a blocked drain. From the 1st phonecall on a Sunday the customer experience was amazing. Despite it only appearing as one blocked toilet, from experience it was normally something to do with the pumping station on our road. My conc...

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    Samantha Cookson | Live Chat Agent | Water Services

    Samantha was very helpful in sorting out an appointment I had booked previously. Second contact via Live Chat and both were really positive interactions with UU. Thank you Samantha! :)

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    Joan Safhill | Customer service | Billing

    Joan was amazing,I rang to ask if I was entitled to help with my water charge within seconds she put me at ease took all the relevant information and was genuinely pleased that I was entitled for help,Joan was knolegable and within another few seconds my new direct debit was in place with my authori...

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