Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Katie White | Customer Advisor | Billing

    Katie was very precise and helpful. Got my questions all coverd. I am very satisfied!

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    Chris Tinsley | CST | Wastewater Services

    10/10 (extremely satisfied) Chris and t j attended a block drain issue very professional and knowledgeable done a very good job thank you

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    Charlotte Mcfadden | Customer Advisor | Billing

    I recently phoned United Utilities to discuss my current bill. Charlotte was so polite and helpful. She answered all my questions and queries in a porfessional manner and it was evident she was well informed. I was very satisfied with the outcome of my call which I credit to her advice and support.

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    Ashley Walker & Billy Barlow | CST/GANGER | Wastewater Services

    Ref: 520002083051 These 2 men were brilliant, took great care and persevered until they were satisfied with the job. Very courtious and pleasant. Lovely people. Thank you UNITED UTILITIES Ashley Walker & Billy Barlow Regards Marilyn

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    Chris & Joe | CST & GANG | Wastewater Services

    Great service from these two lads who came out to what was a blocked drain. Within 10mins they had located the problem and dislodged what was causing the blockage. They are a credit to the company and i was extremely satisfied with the end result. Keep up the good work lads

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    Martin Harrison & Becky Mitchell | CST + Gang | Wastewater Services

    I cannot thank Martin and Becky enough for the way in which they tackled my blocked sewer drain from the house and ultimately removed the cause (my drain rods), which were lost somewhere beneath the road passing in front of my house. The task proved to be difficult and despite a couple of setbacks, ...

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    Matt Airey & Rich Currie | CST & Ganger | Wastewater Services

    I would like to nominate the above two members of your staff for their polite prompt service to my house today. Explaining the problem and dealing with the blockage in a very professional manner. A very satisfied customer. Thank you for your service.

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    Dave Robertson | Complaints Manager | Billing

    Dave has helped resolve my problem with an incorrect water meter that was being read as belonging to my property. I have lived there for over 10 years . I received a further bill for the incorrect meter following confirmation from you that it was incorrect, I contacted you via online services an...

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    Danny Cavanagh | Customer Advisor | Billing

    Spoke with Danny earlier this morning by texting and she was very prompt and courteous with her questions and answers. Very satisfied the query was dealt with most efficiently and we were very impressed. It took no time at all to resolve our query thanks to Danny. Well done.

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    Eileen Davenport | Customer relations | Billing

    I would like to nominate Eileen Davenport for the unbelievable service I received from her. I have had dealings with gas and electricity companies in the past which where a nightmare so when I contacted united utilities for the first time ever with a billing and smart meter problem I was ready for t...

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    Phil Woolley | Customer and Third Party - 80040328 | Engineering Delivery

    Phil was great, I was completely satisfied and he was very thorough and very helpful.

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    Ollie Smith | CST | Wastewater Services

    He has been really helpful and professional he has gone out of his way to make sure that i was satisfied. I would like to thank him for helping me .

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    David Mckenna | Customer Advisor | Billing

    I made a written complaint regarding an estimated meter reading and that I had to read my meter myself, with difficulty. David contacted me within 2 days of receiving my letter. He explained in good detail the reason and was profuse in his apologies for the inconvenience. He later made a follow up c...

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    Amanda Chrisham & rob hardie | CST & Ganger | Wastewater Services

    Job Ref: 520002075760 Dear Sirs On Saturday 12 January 2019 at 5.00 pm I phoned United Utilities to report that upon flushing my downstairs WC it sounded funny and although the water was flushing away that something was not quite right. Mark from UU Customer service was extremely helpful and gav...

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    Katie Holbrook | Customer Advisor | Billing

    Katie was very friendly, helpful and knowledgeable when I called about recently moving into a proper and changing over to united utilities as our water provider. I was a but unsure regarding how the billing system works and how to update my readings. I now feel confident and satisfied that this had ...

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    Martin Walker | CST | Wastewater Services

    Couldn't be more happy and satisfied with the service provided by Martin Walker and his partner from United Utilities Wastewater Department. Both were very friendly, patient, diligent and most determined to locate and fix my severe blockage problem and nothing seemed too much trouble for them. &n...

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    Kelly Elliot | Customer Advisor | Online Query

    Kelly has been very helpfull she answered all my questions and assisted me with all my querrys. I am one satisfied customer thank you Kelly for good customer service.

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    Jane Tatchell | Customer Advisor | Billing

    Excellent service from Jane. I am very satisfied with the outcome

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    Ben Gordon & Lee Atherton | CST & Ganger | Wastewater Services

    VERY PROFESIONAL VERY POLITE EXCELLENT SERVICE, AND PROBLEM SOLVED, VERY NEAT AND TIDY. VERY SATISFIED CUSTOMERS.

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    Dave Griffiths, Jimmy Robinson & Kyle | CST & Ganger | Wastewater Services

    I would like to thank Dave, Jimmy and Kyle for coming out late Christmas Eve to resolve the issue I was experiencing with the drains. They diagnosed the problem thoroughly and managed to clear the drains. After the drains were cleared, they flushed and also put a camera down to make sure their woul...

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    Sarah Kenny | Customer Advisor | Billing

    It's easy to feel satisfied when you are told that you don't have to pay anything! However my objective was to tie up loose ends from selling my property. As you can imagine the sale proved stressful, so when Sarah began outlining how the situation was to be managed I had an overwhelming fear of dre...

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