Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sharon Harden | Customer Advisor | Billing

    This was my first time I really appreciated her help and that she is absolutely perfect professional woman and I am very satisfied with this online service very convenient and save time as well thanks

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    Malachy Gallagher, Lloyd Bateman,joe Edge | CST | Wastewater Services

    I wish to nominate the above team for outstanding and polite service. The job was completed efficiently and they seemed to have real pride in what can only be described as an unsavoury job. Nothing seemed to be too much trouble for them. Wish all workmen were like this. A Very Satisfied Custome...

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    Great customer service kept us informed all through the job did a thorough job and didn't leave until all wal clean and satisfied

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    Katie White | Customer Advisor | Billing

    Katie was very professional, helpful and kind. She solved my query in minutes, I'm highly satisfied with her service.

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    Pauline Howlett | customer service | Billing

    spoke to pauline howlett.and she was very helpful,and professional.she answered all I asked and advise what will happen later.totally satisfied with the information given

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    Barbara Mcauley & Richie Beckett | CST & Ganger | Water Services

    Visited to inspect for blockage in manholes and culvert after call that morning. Arrived promptly, very pleasant and helpful and explained what was being done. Very satisfied with service, all round.

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    Paul Chapman | Customer Advisor | Water Services

    Wonderful telephone manner. Polite and gave all the details required to find out about a build over agreement. Friendly, professional and left myself, as the customer feeling satisfied with the outcome. Credit to your company.

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    Wayne Lawerence & Aiden | Plumber | Metering

    Your engineers fitted a water meter at my address today 21/03/19. The job was problematical and time-consuming due to the very old and weak infrastructure but was completed most professionally. From receiving a courtesy phone call prior to arrival to the finalisation and tidying up afterwards my wif...

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    Richard/chris | CST/Gang | Wastewater Services

    Reported problems with our drainage system and told someone would come within three days to fix above. team arrived following day after calling to say they would come at 09.30. They came exactly on time and proceeded to fix blockage straight away. They were polite, friendly and nice to talk to p...

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    Danielle Lawrie | Customer Advisor | Billing

    Great person who listens and very happy with the quick responses. Exceptionally satisfied with the service Danielle provides.

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    Gemma Breen | ? | Online Query

    I have just spoken to Gemma online about a query i had, she was very helpful and is going to send me some literature to read in order for me to make a more informed decision about my water bill.I was very satisfied with her customer service skills and i appreciated her help.

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    Brigitte Roche | Billing

    Excellent service, pleasant, polite, very helpful, knowledgeable about her job as was able to answer all questions asked. And able to complete a form for me online. I am a very satisfied customer thanks to Brigitte.

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    Lee Timmins. Nigel Ormond | Customer Support Technician & Ganger | Wastewater Services

    Reference 2109504 Responded to my call within 3 hours, when told it would be the next day! Extremely efficient, helpful and friendly, and , the sewage drain now cleared! Very satisfied customer. Thank you.

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    Malachy Gallagher/Martin Radev | cst/ganger | Wastewater Services

    very happy with these 2 workers friendly and helpful put the camara down drain,found the blockage and then cleared it ,one very satisfied customer,thank you very much.

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    Dylan Nelson | Plumber | Metering

    Dylan has installed a water meter for us today. He was very efficient, polite and took time to explain everything in detail. He arrived in plenty of time to do the job and we are two very satisfied customers. Thank You John and Pat Clark.

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