Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Dean and Ross were very friendly and professional. They went above and beyond their responsibility, clearly explaining and keeping us informed of progress. They are doing an unpleasant job with a cheery smile and certainly brightened our day. Having uused other drain and Plumbing services lately we ...

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    Carly Fletcher | Customer Advisor | Billing

    Carly was extremely helpful & very pleasant explaining about the advantages of having a water meter installed & also advising me of a scheme for people with disabilities after I had informed her of some of my health problems. I now feel reassured that I am doing the right thing in having a ...

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    Lee Wright | Metering Gang | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    Caitlin Galloway | Customer Advisor | Wastewater Services

    Because I had a problem with my mother in laws waste water I. Her house and she helped me to get the right people to come the same day she went above and beyond her job role for me.

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    Brett Taylor & Rob Hardie | CST & Ganger | Wastewater Services

    From the initial phone call ( I don't know the ladies name sadly) the speedy response, right the way through this call to my house, to job sorted, everyone was extremely polite, kind and professional, they went above and beyond the call of duty. I appreciated the way they put me at ease, and informe...

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    Justin Card | Customer Advisor | Billing

    I got myself behind with my bills I was so upset about it I phoned u iPhone United Utilities I was put through to finance and has spoken to Jason, he reassured me he will help me and find a solution on how to deal with my case he finds the right payment plan for me set up direct debit I was so happ...

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    Phil Moores | Fixtures inspector | Water Services

    A great champion of the consumer straight talking genuine and real world Nice to have someone doing the job because they care that it should be done right not just easy!

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    Robbie Teare | Customer techician | Water Services

    Nomination from ICC Call - customer advised that we have installed a new water pipe right up to the boiler in her prop. and wanted to know if we would be fitting the carpet back . I have called Becki and advised we will not be relaying her carpet and we replaced her supply as a gesture of good will...

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    Callum Smythe, Alan Unsworth; Res Team N6, Ref 2115176 | Wastewater Services

    We were running out of ideas trying to determine the cause of sewage smells in our basement. Then a huge relief - Callum and Alan located the right drain which wasn't mapped, found a problem and cleared it. They explained the situation well, which will help us work with neighbours to avoid the probl...

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    Dylan Nelson | Plumber | Metering

    After a new water meter was poorly fitted a couple of weeks ago we had numerous problems which were put right by United Utilities and last night we had the lovely Dylan remove the poorly fitted water meter, clear out all the mess left from before and finally fit a new meter. He was professional thro...

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    Curtis Thompson & Martin Rodev | CST | Wastewater Services

    Job - CST REFERENCE - 520002111213 STAFF-CURTIS THOMPSON & MARTIN RODEV I would like to put forward a wow award and send on my sincere thanks for the 2 young man that saved the day for my mum when the drains got all blocked and stuff was all over her back yard. They were polite, enthusi...

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    Ryan Jennings | Customer Advisor | Billing

    Ryan was really supportive and engaged with me from the beginning of my complaint right to the end he kept me informed every step of the way and has dealt with my complaint efficiently and understood the nature he is a credit to the department and to the complaints team he should be made aware of th...

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    Louise Wright | Customer Advisor | Billing

    Really friendly and helpful. Sense of humour too!

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    Steve Iverson & Ant Dawson | CST and ganger | Wastewater Services

    We recently had drains blocked up causing a backup right into the house. Steve and Ant both came out to assess the problem. What great guys and thoroughly professional. Steve was able to talk me through all of the issues and the investigation showing me how they identified where the blockage wa...

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    Laura Clark | Billing

    Polite clear and helpful sorted refund and account for new address

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    Hazel Hopkins | Customer advisor | Billing

    i had 2 queries regarding my account i needed to change the account name to mine and a problem with changing to a water meter Hazel was very helpful and sorted out both queries very professional to my complete satisfaction i am very pleased indeed

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    Dylan Nelson | plumber | Metering

    Dylan is an exccelent plumber he installed my water meter with no fuss and explained everything in stages as he was working after he completed the work he gave me all the relevant paperwork and told me how the meter works and who to contact if need be. very professional very happy customer many than...

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    Nuala Moore | Advisor | Water Services

    Hi There I would like to nominate the young lady ( Nuala) who dealt with my enquiry today , she was very polite and helpful, she explained in detail all the timelines and support United Utilities would be able to offer It certainly put my mind at rest and reassured us we had contacted the right ...

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    Sheriden Appleby | Customer Services | Billing

    I had due to moving to a new build estate big problems setting up the right water meter and bill, previously I had tried to call up so many times to sort out with no joy, at one time the customer services person cancelled my direct debit without telling me it was only because I was checking my bank ...

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    Michael Smith N4 | Waste water | Wastewater Services

    Ref: 2099059 Recieved a great service this evening from two members of united utilities staff, they was very helpful & polite in regards to clearing up a blocked drain on my property. Thankyou.

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    David Braithwaite And Kev | CST and ganger | Wastewater Services

    These cheerful very competent men absolutely sorted my blocked drain problem. They gave me confidence right from the start. I was so pleased to see them. They cleaned everywhere beautiful. United utilities. You are very lucky to have these guys working for you. Thank you both. X

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