Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Nigel Ogden & Julie Greenwood | Meter Technician | Metering

    Congratulations to United Utilities Water for notifying me when it appeared my domestic water consumption had increased dramatically. I was totally unaware of this.The case owner Julie Greenwood kept me informed of the investigation progress, and updated me regular, Nigel Ogden was excellent he was ...

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    Kelly Elliott | Agent | Billing

    Kelly was very helpful right from the start and very courteous and sorted out my monthly billing problem (payment amount) in no time at all.

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    Leanne Wright | Customer advisor | Billing

    I spoke to Leanne today as I was behind on my payment plan, due to recovering from an operation. She was very friendly, sincere and helpful. She gave me different options to manage my account moving forward. It was a pleasure to speak to her.

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    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    Stephen Iverson & Colin Morris | Cat | Wastewater Services

    Two great lads cleaned every thing up even cleaned right down the garden could not have asked for better well done lads thank you very much

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    Curtis Thompson Dave Brazendale | CTS | Wastewater Services

    We got a phone call ten minutes before the two men came. They did the job politely pleasant and efficiantly.job done with no mess left behind.i commented to my husband what nice pleasant lads they where.Brightened up our Sunday morning.

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    Kirsty Burrows | phone operator | Water Services

    very helpful I got a bit fulstered but she was great and helped me to give the right information very pleasant and good at her job thanks from a Wigan lad cheers x

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    Anthony Wright | Customer care advisor | Billing

    Anthony was a pleasure to speak to today and booked my water meter fitting appointment very well and was extremely helpful. Excellent customer service

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    Heather Davidson | Phone worker | Water Services

    Was very friendly , happy and extremely helpful giving just the right amount of information best business call I've ever had

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    Emma Hands | Priority services | Billing

    As a priority service user it can be difficult to speak on the phone especially when under a lot of stress. I am in arrears and very worried about what to do about my bill. Emma was so empathetic and she gave me as much advice and reassurance as she could that we can sort it out. She has helped me b...

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    Kirsty Burrows | Customer Advisor | Water Services

    very helpful I got a bit fulstered but she was great and helped me to give the right information very pleasant and good at her job thanks from a Wigan lad cheers x

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    Dave Robertson | Customer Service | Billing

    Dave answered my query about not having a water meter at my new property and the increased costs based on rateable value. He was very patient, and quite convinced me that UU had my best interests at heart. Dave's manner on the phone and his passion for putting things right came through, I was quite ...

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    Matthew Swell | Water meter | Billing

    I'm hoping I've got the gentleman's name right as not only was he helpful and thoughtful,he also went out of his way to see what else he could help with because of my disability. I couldn't be more grateful & just wish there were more people like him when your calling companies to sort out issu...

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    Ollie Smith | CST | Wastewater Services

    Was really professional, timely, polite and got the job done.

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    Louise Wright | Customer Advisor | Online Query

    Many thanks, great help!

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    Deborah Quinn | Customer Advisor | Billing

    Debbie was absolutely fantastic! So happy and nice, made easy and interesting conversation whilst we waited for things to go through! Everything was done quickly and simply, I hope I have the department right because she definitely deserves an award for being such a lovely person! Thanks Debbie!

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    Marie Jackson | Customer Advisor | Billing

    I suffer from epilepsy and am prone to seizures when I get stressed.. Marie gave me the extra support that I needed and followed through on my enquiry making several prearranged phone calls to me until my query was fully resolved and I was delighted with the outcome.. What a remarkable lady you hav...

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    Kirsty Shrubb | Case Owner | Billing

    Hi, I would like to nominate Kirsty as right from my first call which was regarding raising a complaint on my account, she has been fantastic. She really made my complaint feel valued and really listened to me. She was also very polite! After a long process to try fit a water meter, she final...

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    Richard & Kieran | CST & Ganger | Wastewater Services

    Outstanding! Very pleasant, explained exactly what they found, and what they were doing to put it right. They took good care, and solved the problem. We are very pleased to recommend them for any award of your employee awards.

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    Aaron Hastings & Pete Howell | CST & Ganger | Wastewater Services

    After reporting a drain issue, I was kept informed by a number of telephone calls detailing their arrival at my property. On arrival both individuals were most courteous and helpful. The drain blockage was cleared in good time and was completed in a most professional manner. Both men are a credit t...

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    Daniel Lomas | customer adviser | Metering

    I submitted the wrong meter reading recently, but Daniel wrote to me as it just didn't look right and I would have been hugely overcharged. Daniel saved the day, and it is very gratifying to know, especially in this mechanised aged, that someone somewhere sees something that needs investigation, an...

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    Leanne Wright | Customer Advisor | Billing

    A great chat with Leanne, extremely helpful and did every thing and more she could to support me in my current situation.

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    Thomas Drew & Arron Lowry | 2081850 - CST & Gang | Wastewater Services

    Thomas Drew and Aaron Lowry arrived at my home 19:30ish, very polite young men, started to start work on my my drain straight away until all was cleared and that my toilet flushed and drain perfectly. The weather was cold and snowing and got right on with job. I am so very thankful that they turned ...

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    John Wright | Plumber Surveyor | Metering

    Please pass on my thanks and praise for the work John carried out when he attended. He was fantastic and the work he did was brilliant. Please make sure that this is passed on to him and his manager

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    Lousie Wright | Billing

    Rang Louise regarding my account. As I needed to change over from an ex partners details to mine and have found other companies to make this process rather difficult as they want to speak to the original account holder. Lousie was amazing giving excellent customer service skills and helped me sort...

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    Louise Wright | Telephone help | Billing

    Louise made my billing enquires a doddle. She was cheerful and very helpful. Louise listened to my requirements and made sensible suggestions that solved all my issues as to bill payment. I am leaving to live over seas and was concerned about the final payment but it was all sorted with her intellig...

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    Matt Wiswell | Customer Advisor | Billing

    I received absolutely stellar customer service from Mat. Not only did he answer my query regarding my bill, but the conversation made my day brighter by tenfold! It's always great to speak to someone who actually cares, and doesn't just want to solve the problem and get you gone!

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    Gary Thorne & Craig Breen | CST & Ganger | Water Services

    I was very impressed the way these two gentleman tackled the job with our drains.nothing was too much trouble. When the job was completed they explained where the problem occurred and put it right.they throughly cleaned the drive and drains area.a job well done thank you

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    Will Jones | Debt management | Billing

    Wil was very helpful today in sorting out my bill from a previous address and also sorting it a new bill for my new address. He always confirmed everything he was setting up by asking if it was fine with me to do so instead of just proceeding. He also give me reassurance that I am free to contact if...

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    Paul Foster | Customer Advisor | Billing

    Paul has followed the complaint right through to the end all the residents greatly appreciate the work done by UU Especially Paul

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    Gemma Breen | Live chat customer advisor | Online Query

    Gemma was polite and very helpful. She asked the right questions and solved my query straight away. She was very efficient and quick to reply.

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    Babs Mcauley | CST | Wastewater Services

    :Ref. 2075991 Absolutely amazing service, we were in a right mess everywhere. this lovely lady got it sorted and cleaned up quickly keeping me up to date every step. Absolutely outstanding service and I can't thank her enough.

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    Amanda Chrisham & rob hardie | CST & Ganger | Wastewater Services

    Job Ref: 520002075760 Dear Sirs On Saturday 12 January 2019 at 5.00 pm I phoned United Utilities to report that upon flushing my downstairs WC it sounded funny and although the water was flushing away that something was not quite right. Mark from UU Customer service was extremely helpful and gav...

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    Nikita Nulty | Customer Services | Wastewater Services

    Nikita took my initial call when I contacted United Utilities regarding a drain/sewer leak. She was able to put my mind at rest immediately and provided me with all the information I needed in answer to my questions. With this information I was reassured but also I was able to reassure my neighb...

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    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    From making an initial call to the 24 hours customer service line to report a sewer leak (who were very helpful and provided me details that a team would visit to assess the problem) to the team who responded within a very short time of making the call. The team cleared the problem, hosed down and ...

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    Jessica Rainger | Customer Advisor | Billing

    I have just spoken to Jessica regarding setting up my direct debit again. She was so lovely and helpful and listened to my query and put me at ease right away. She managed to set up my direct debit again with one payment in March as I requested. She also told me about your app which I have now inst...

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    Adam Boardman | Customer Advisor | Online Query

    Had reason to contact you via twitter. I have moved house recently and paid a bill and had another direct debit taken for an amount I had to query. Adam replied and he couldn't have been more helpful! Didn't need to explain or repeat myself just gave him my problem and he came right back with lot...

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    Jessica Rainger | Customer Advisor | Billing

    So good to hear this young lady's bright and cheerful voice on a Monday morning. Dealt with all l needed quickly and efficiently..very impressed

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    Jay | Customer Advisor | Water Services

    Jay was great with my enquiry into the water leak out side my house and reassured me that everything was alright.

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