Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Gemma Breen | Customer Advisor | Billing

    Gemma was very helpful, when I required some assistance setting up my online account.

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    Craig Daniels | Developer Engineer | Developer Services & Planning

    Craig advised on & approved changes required to a layout under construction extremely swiftly with impeccable professionalism. His help is greatly appreciated. Thanks

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    Jordan Robinson | Customer Support Technician | Wastewater Services

    Jordan and his team came to my property to try to address some issues on our property which may be due to leaking sewers and drainage pipes. They were very thorough and helpful and Jordan clearly explained what was UU's responsibility (more than I had realised) and outlined a plan for required remed...

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    Danny Heaton | Developer Services Engineer | Developer Services & Planning

    I have worked with Danny on a number of occasions to obtain various agreements with UU. Each time he has been very approachable and open to what is required by UU and this has helped to ease the process of obtaining the various approvals and agreements.

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    Paul Cunningham | development inspector | Developer Services & Planning

    helped to bring me up to date with various sites within his area, some of the sites date back over several years, re-issuing of defect lists,confirming if works still required, putting me in contact with current inspector for schemes.

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    David Moore | Network Customer Technician | Water Services

    Dave Moore explained the problem we had with our outdoor stop tap and corrected the problem. He also explained if we required a water meter what the required option was. Dave is a credit to your company.

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    Brett Taylor Mark | Cst&gang | Wastewater Services

    Brett and Mark attended my house today and were able to resolve my issue with a build up of waste water coming from adjoining property and as a result causing a overflow of waste onto my property.They were both very professional and pleasant and explained to me what they had done and then contacted...

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    Paul Chapman | Customer Advisor | Water Services

    Wonderful telephone manner. Polite and gave all the details required to find out about a build over agreement. Friendly, professional and left myself, as the customer feeling satisfied with the outcome. Credit to your company.

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    Bill Barkley & Ste Senior | CST & Ganger | Wastewater Services

    I would like to express my thanks to this waste water team. They worked long and hard to resolve the issue I had with waste water and provided me with the necessary feedback I required in terms of the work done.

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    Lee Wood & Mark Merritt | CST & Ganger | Wastewater Services

    Phoned ahead to let us know they were coming. Very pleasant and efficient. Took a methodical approach to identify the source of the problem which required some detective work to discover. This turned out to be roots growing under a manhole cover further down the pipe run which had blocked the flow. ...

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    Stephen Faller | Project Engineer (Design) | Developer Services & Planning

    Stephen has been instrumental in quickly concluding an approval process which had been on going for over a year and a half. His pragmatic approach has been key to concluding information and securing the required approval.

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    Katie White | Customer Advisor | Billing

    I spoke with Katie on Live chat and her help was quick, succinct and very straightforward. She gave me all the information I required with out unnecessarily long response times. I would absolutely use the live chat feature again due to this experience.

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    Steve Iverson & Ant Dawson | CST and ganger | Wastewater Services

    We recently had drains blocked up causing a backup right into the house. Steve and Ant both came out to assess the problem. What great guys and thoroughly professional. Steve was able to talk me through all of the issues and the investigation showing me how they identified where the blockage wa...

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    Erin Mitchell | Customer service | Billing

    Had a great service and she was really polite,, gave me all the information I required

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    Jessica Grainger | Customer service advisor | Billing

    I required advice on transferring water utility bill back to my responsibility.Jessica was calm, relaxed,professional & put any concerns I had to rest. Excellent customer service experience.. Regards John

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    Sue King | Development Services Assistant | Developer Services & Planning

    Sue has recently visited our offices following discussions around the protocol. The team found Sue very easy to talk to and felt they knew what was required after she left!!! Thanks Sue.

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    Danny Cavanagh | Customer advisor | Billing

    Needed to change my bank details for my payments but I am deaf. United Utilities deserve credit for allowing me to make required changes via web chat, the services to contact from most companies for people with deafness/hearing loss in this day & age is still pretty poor. United Utilities came u...

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    Merrily Johnston | Customer Services Helpline | Water Services

    Merrily was extremely helpful and knowledgeable. She gave us the advice we required and sorted our queries out very professionally. She is a credit to United Utilities.

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