Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dylan Nelson | plumber | Metering

    Dylan came to survey us for a water meter. it was decided he could fit one there and then. did a great job, required some joinery work which he did. Explained everything very well.

    Read the full nomination

    Andy Bate | Developer Services Inspector | Developer Services & Planning

    Andy is excellent at his job and often goes above and beyond to assist whenever assistance is required. Andy is always available on the phone to discuss any issues that may arise and I find that he provides helpful solutions in a timely manner.

    Read the full nomination

    Laura Jones | Customer Service | Billing

    After having some unexplained and very surprising increased water usage, I contacted United Utilities and eventually spoke to Laura. From the off, Laura was receptive and genuine in her approach to this surprising issue. After explaining I was a bloke living on my own and I worked all day, was away ...

    Read the full nomination

    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

    Read the full nomination

    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

    Read the full nomination

    Matthew Airey Rich Selby | Reactive CST | Wastewater Services

    Please, please, please will you nominate Rich Selby and Matt Airey for a WOW award. Rich and Matt visited our property on Monday 4th February following a foul water ingress into our cellar. The speed of response was very prompt but most importantly Rich and Matt were exceptional, their professionali...

    Read the full nomination

    Karl Donald & Craig | CST + Gang | Wastewater Services

    We have experienced a sever blockage in our foul sewer which is shared by our neighbour. The blockage was coursed by tree routes from an adjoining property. Karl explained the problem and made arduous efforts to remove the blockage . Although some routes were removed. Which allowed the waste water t...

    Read the full nomination

    Danny Cavanagh | Customer Advisor | Online Query

    Excellent customer service, resolved my query , gave me all the information I required to resolve the query.

    Read the full nomination

    Babs Mcauley & Robbie Potter | CST & Ganger | Wastewater Services

    Babs and Robbie did a brilliant job clearing a blocked sewer. The job required persistence, ingenuity and teamwork in difficult weather conditions, they are great!

    Read the full nomination

    Jim Tierney | Cust Tech | Water Services

    your agent arrived on time and carried out the required work making sure that myself and neighbours were kept informed. He was polite and efficient in providing details. would use again and advise friends and family to use.

    Read the full nomination

    Nicola Moran | Advisor | Online Query

    Nicola was very helpful, she answered by query very efficiently, and gave me the answer that I required. This was through online chat.

    Read the full nomination

    Graham Maudsley & Kev Mugridge | CST & Ganger | Wastewater Services

    On Wednesday 16th January I employed a private drainage contractor to deal with a blockage at my property. This man turned out to totally incompetent. Very long story short he abandoned the job after blasting excrement through my drains and leaving my patio areas covered in it. I kept telling him i...

    Read the full nomination

    Phil Payne | Engineer | Water Services

    Phil was extremely helpful and determined to resolve my issue. He was very throughout and wouldn't give up until he found the meter despite a lack of help from the billing department who wouldn't give him the location of the meter due to data protection . Phil persevered with other departments unt...

    Read the full nomination

    Alice Smith | Customer Service | Billing

    I had a query regarding an exemption due to a residential property being empty. However, the exemption required backdating. I was very pleased with the manner I was dealt with. Well done Alice, keep up the good work !

    Read the full nomination

    Alex Simpson & Jon Healey | RRT | Wastewater Services

    Just prior to Christmas we had a problem with blocked drains and contacted United Utilites. Alex Simpson and John Healey attended our property. They worked quickly and efficiently to identify the problem and throughout the process Alex explained what was required and how they would resolve it. A...

    Read the full nomination

    Mark Holland & Martin Cummins | CST & Ganger | Wastewater Services

    The two employees who attended our property carried out the work required very professionally and with a courteous manner. Very helpful and reassuring.

    Read the full nomination

    Mark Holland & Martin Cummins | CST & Ganger | Wastewater Services

    The two employees who attended our property carried out the work required very professionally and with a courteous manner. Very helpful and reassuring.

    Read the full nomination

    Mark Dane | NE | Wastewater Services

    Rang on Sunday morning to report a drainage problem. Informed that engineer would arrange visit for Monday - no problem with that. Late on Sunday afternoon the engineer rang to say he had finished his current job, was 10 minutes away and would be able to attend if this was satisfactory. The engin...

    Read the full nomination

    Paul Harding & Kev Mugridge | CST & Ganger | Wastewater Services

    Thoroughly professional polite service a very efficient team you were more than willing to do anything required thank you very much for an excellent service. Merry Christmas

    Read the full nomination

    Sharona Grant | Customer Advisor | Billing

    I nominate Sharona for her support and amazing customer service on my call. She was very efficient and dealt with everything I required immediately. Very helpful and a pleasure to talk to.

    Read the full nomination

    Daniel Heaton | Adoptions Engineer | Wastewater Services

    Danny has been really helpful with our recent S185 Application and his assistance has been appreciated given how many site updates have been required throughout the process. Thankyou

    Read the full nomination

    Cliff Greenwood | Water Services

    Cliff Greenwood came to our house to check the water pressure, as we were experiencing problems. He thoroughly checked everything that he needed to and then he thoroughly explained the situation to us. He has given us a Project Number for the work that is required. He was very professional, friendly...

    Read the full nomination

    Daniel Gould | Team Leader | Water Services

    Grounds maintenance Daniel helped resolve required tree works along my boundary. He was friendly, polite, kept me informed at all times and I'm left with a tidy garden again and no dangerous tree at the end of said garden. I'm left with a really positive impression of United utilities and their &...

    Read the full nomination

    Amy Hill And Billy B | CST and Ganger | Wastewater Services

    Excellent service completely unblocked drains which went into our garden, returned later in day after I missed initial appointment. Was dark when they finished in Sunday and couldn't ask for better service from them. Many thanks will be sure to call UU again if required. Matthew

    Read the full nomination

    Sharon Hitch | Developers Services | Developer Services & Planning

    I am pleased to advised that I received excellent service from Sharon, she was clear and precise with her advice and very helpful in her explanation of what was required in respect of the application to your good selves. Thank you.

    Read the full nomination
    More Nominations