Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    S.iverson And B Mcdermot | cst + ganger | Wastewater Services

    having called united utilities informing of problem, team arrived promptly following courtesy phone call. assessed problem and quickly sorted issue. also cleared possible cause being tree roots. all carried out politely and with assured professionalism. thank you

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    Ian Johnson | Installer | Metering

    Fitted water meter. Did a quick, clean & tidy job. Explained everything really well. Very pleasant.

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    Katie Holbrook | Customer Service | Billing

    Very easy to talk to knew what she was on about quick and efficient thanks Katie

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    Bradley Dobson | Metering Gang | Metering

    Just had my meter fitted, the lads were great, they worked hard fitted it quickly, even cleaned up after themselves. They were very polite and friendly, they chatted and joked with me, were really nice lads, I can't speak highly enough of them, they really made my day.

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    Adam Hill | Plumber | Metering

    Excellent job, done quickly, fully explained. Very helpful and very pleasant.

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    Ian Carter | Water customer Tech | Water Services

    Extremely pleasant ,Phone call before he arrived and turned up bob on time. Work done quickly and explained clearly what would happen next.

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    Louise Storey | Billing

    Louise was very efficient, helpful and professional when dealing with me. Five minutes earlier, I had reason to ring BT. The assistant I spoke to was impatient and unprofessional, and I didn't receive the service that I would expect. I worked in customer services for 35 years and believe that the cu...

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    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

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    Sharon Fielding | Unsure | Billing

    I spoke to Sharon via the United Utilities Facebook page - Facebook Messenger. Sharon was quick to respon and very polite. Sharon looked into my query and very quickly came up with a solution. The process for me was very easy and was dealt with amazingly. Thank you Sharon.

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    Kelly Elliot | Live chat | Billing

    Kelly sorted my issue out very quickly. I think the live chat is a great option and Kelly made it very easy to settle everything.

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    Rachel Stephens | Customer advisor | Billing

    This Lady was so quick in responding, and even though all done by teat, she was extremely polite and courteous.

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    Steve Burrows & Robbie Potter | CST & Ganger | Wastewater Services

    Quick to rectify blockage in sewer very professional and fully explained cause of problem. They both had excellent personalities for building good customer relations and UU's reputation

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    Paul Bolan | Network technician | Water Services

    Although it was late in the evening, (8.30pm), Paul was extremely helpful, pleasant and courteous. He took the time to ring and let me know that he would be at the address within 20 minutes, and arrived spot on. He was quick and efficient at solving the problem and made sure I'd sufficient water be...

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    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    Excellent service from this team today ,they rang when they were on their way,quickly assessed the issue ,explained everything to me and dealt with the job quickly and efficiently,They left everything clean and tidy . Thank you for excellent service .

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    Mike Sinnott | Customer Advisor | Billing

    Very friendly helpful advisor answered all my questions as quickly and sufficient as possible

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    Gary Thorne/craig Breen | res /team | Wastewater Services

    Gary and Craig attended today to unblock a drain ,througout the visit they explained what they were doing .When they finisihed the job they cleaned up and cleared up leaving the place tidy .They advised me of the possible cause and how to get help if it ever happened again .I asked about giving feed...

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    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

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    David Mckenna | Billing

    Mr Mckenna delt with my billing concern quickly and efficiently. He is a credit to your company

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    Jordan Robinson | Wastewater | Wastewater Services

    Ref: 2091925 A blocked drain/sewer in the lane has been un-blocked by Jordan and his partner. It was carried out in a highly professional efficient manner, the problem and location quickly identified and corrected. The task was carried out with a friendly cheerful nature. He also identified some wo...

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    Dylan Nelson | Plumber | Metering

    A quick painless job . Well done thank you.

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    Bunty Hebbar, Kev Leadbetter | Cst | Wastewater Services

    Solved problem quickly and efficiently

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    Kelly Elliott | Online Query

    Extremely helpful and quickly resolved any issues that I had.

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    Katie White | Live chat agent | Online Query

    Katie was brilliant she helped with questions very quickly and I got sorted in no time at all, I'm very happy with how easy she made it

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    Mmb - 80054392 - Project Team | Engineering Delivery

    I live on the Cow Hill/Whittingham Lane in Haighton were sewage pipes are currently being laid. I just wanted to give you some feedback as to how polite, respectful and friendly the contractors are. For example the road had been dug up on two sides of my house, they always give me access to one of ...

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    Lisa Nutter | Billing

    Absolutely amazing, such a great asset to United Utilities. Kept to promises of return calls and resolved our major concerns much swiftly than expected. Taking ownership proactively for our concern, with empathy and understanding. Never historically have we experienced such impeccable customer s...

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    Nicola Moran | Customer service | Billing

    on 4/02/2019 I called your customer services with a direct debit query. I was very worried about my direct debit being doubled for my water meter! Nicola was extremely helpful and helped to find an error in billing on United utilities part and quickly amended my bill with a credit! In this day an...

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    Paul Harding / Ste Gibbons | 2091085 | Wastewater Services

    I rang UU on behalf of my neighbour who is an elderly widow. She was experiencing flooding of foul water. I was contacted by the team within 24hrs and they arrived soon after. Despite bad weather conditions they were extremely pleasant, helpful and explained exactly what they intended to do. They qu...

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    Kaz Boyle & Robbie Porter | CST & Ganger | Wastewater Services

    The wastewater team that attended my home yesterday were not only extremely efficient and attended earlier than I expected (which was a bonus) - they were also very nice. They listened to what I had to say and had my services back to normal very quickly. Brilliant customer service - thank you

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    Nicola Moran | Customer Advisor | Billing

    really impressed with the knowledge of the advisor and she resolved the issue quickly without any hassle. great customer service

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    Peter Brown | Customer help team for back on track payments | Billing

    He was helpful, efficient and quick to do everything that needed doing. He was polite and kind.

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    Emma Bateson | Social Media Team | Water Services

    Emma was very helpful with my query regarding a water shortage in my ward. She helped arrange contact with one of the Recovery Managers and is helping resolve this issue and allowing me to communicate correct information to residents. Responses were very quick. Excellent use of social media. ...

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    Mike Halliwell Jim Kinwin | CST + GANGER | Wastewater Services

    Quick and efficient service. Very polite and explained well. Thankyou

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    Jan Foster | Billing

    Jan provided excellent service. My issue was dealt with quickly and efficiently and I felt valued as a customer

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    Steve Burrows & Richie Beckett | CST | Wastewater Services

    Two very polite and well mannered gentlemen, they went above and beyond, couldn't have asked for more. Excellent job completed very quickly.

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    Georgia Freeman | On line chat | Water Services

    Rapid response and resolution to a pressure issue. Very impressed with this service! Georgia dealt with this efficiently and very quickly to provide information and advice about the problem. Thank you

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    Sean Lowis Kev A# | CST + GANG | Wastewater Services

    quick response , easy explanation of work carried out , all in all easy from start till finish of job , very polite and courteors ,both gentlemen are a credit to your company .

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    Rob O'riordan | D.P.T | Wastewater Services

    I am nominating Rob from the L.D.A.O department because on finding a blockage in the sewer pipes between ours and a neighbours property, we were advised to call United Utilities. They arrived and immediately located the problem. They dealt with the problem quickly and professionally. Not the easi...

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    Jordan Robinson/mick Winder | Wastewater | Wastewater Services

    Excellent service, polite and pleasant. Worked very hard and solved our problem as quickly as they could. Superb.

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    Rebecca Chapman | Customer service (maybe) | Billing

    Rebecca was confident on what she was saying. She did her homework and made me comfortable in relying on her to give me the correct information. Diligent, direct, professional, attributes I would look for in a successful advisor. Quick and prompt with what I needed. Can't fault her one bit. Thank yo...

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