Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Had leak from waste sewer in back garden - the guys turned up around 19:30 and had already looked over the known pipe plans for the area and were quick and efficient from that point on. They listened to what had happened, knew what they needed to do, kept me updated and took records for future refer...

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very friendly and helpful today sorted out my issues quickly , very happy with Gemma service , would definitely use this service again

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    Sharon Fielding & Adam Boardman | Social Media Case Manager | Online Query

    Sharon and Adam have always been really helpful and respond very quickly which is brilliant. Nothing is too much for them. They have always helped with any queries I have had and not stopped until we have found an answer or solution. Very pleased with the help I've received over the past year an...

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    David Ellison & Paul Lee | CST & Ganger | Wastewater Services

    David and Paul visited at the end of the day to investigate a suspected sewage problem. They got to the problem really quickly, it was a blocked drain in my back garden, not the main sewage pipe adjacent to my property as if been advised by an 'independent drain specialist' earlier that day. D...

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    Laura Clark | Billing

    Got through very quickly Laura was Very polite and very helpful sorted my problem within a few minutes Very happy makes a change for such good service with a actual human being Would recommend your service to anyone keep up the good work Laura gets full marks from me Regards Andy Leese

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    James Darlington | Developer Services Inspector | Developer Services & Planning

    James was absolutely fantastic to work with on our applications; from offering clear guidance on completing the Contractor Part 2s, responding incredibly quickly to our inspection request despite having only just returned from holiday and then visiting site exactly when promised to inspect our conne...

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    Heather Bunnell | ? | Billing

    Very helpful and pleasant lady who quickly sorted out my issues in relation to the termination of services on the recent relocation of my mother to sheltered housing accommodation

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    Lee Wright | Metering Gang | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    Gareth Phillips | Plumber Surveyor | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    Gemma Breen | Customer Advisor | Billing

    She has been really helpful with me, apart from being nice and doing her job quickly.

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    Nicola Moran | Online Chat Customer Agent | Online Query

    Nicola gave me excellent customer service, she dealt with my problem quickly & gave me the information I needed. She stayed online while I logged into my account to make sure I did not require any further help. Great service thank you :)

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    Sean Reld/ Aaron Laury | Reactive Resolution Manager | Wastewater Services

    We were provided with excellent service. Sean and Aaron went above and beyond to ensure our issue was sorted and dealt with professionally and quickly. We would highly recommend them to be recognised for their service and fantastic customer service.

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    Kelly Mcdonough & Nigel Charnley | CST & Ganger | Wastewater Services

    Upmost politeness very professional , kept me up to scratch with what was happening, no mess left behind & quick doing their job ... well done.

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    Marie Lawton, David Cavill & Martin Algar | Drainage Performance Engineer | Wastewater Services

    Marie and her team came to my property yesterday. She rang my mobile to give an exact eta. On arrival she understood the problem very quickly. The team worked very hard to find the cause of the problem using a camera and dye. They unblocked the drain and all the way along the avenue to the man hole ...

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    Sarfaraz Haji | CST | Water Services

    I am totally overwhelmed with the service I have received. Sarfaraz explained everything thoroughly and advised what will happen. He kept me informed about everything and reassured me the problem will be dealt with quickly which made feel at ease. He is a great ambassador for United Utilities.

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    Kath Naylor | Customer Advisor | Billing

    Excellent phone manners, quick response and fast feedback..

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    Sean Lowis And Craig | CST / GANG | Wastewater Services

    Reference 2127465 Worked quickly and solved the problem

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    Josh Radley | Customer Operations Lead | Billing

    Josh answered my query professionally, he understood my issue and acted to get it inspected quickly. The phone call was not a problem to him and for once it was nice to speak with someone who understood the issue as over the years ringing customer services has been very unhelpful in many companies.

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    Lee Jones | CST | Water Services

    Lee has just surveyed a leak on my property and was most polite, professional and technically aware. The leak had been worrying me for some time and Lee was so reassuring and confident that he and his team would fix it. He quickly determined that the leak was not at the point water was appearing but...

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    David Mccrave | Network Customer Inspector | Water Services

    We found your engineer today to be very professional and courteous. He gave us a quick call prior to arriving so we knew when to expect him. He also explained the assessments he was carrying out so that we had idea of the efforts he was making. Most importantly, he was able to get to the root of...

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    Phil Payne | Water Customer Technician | Wastewater Services

    Phil arrived to check our water supply as it smells. He was very polite and professional and arrived much quicker than I was expecting. He double checked that someone was on their way to take samples. I would also like to say Emma who came and took the samples who was also very polite and profession...

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    Wayne Eccles And Dave | CST / GANG | Wastewater Services

    reference 2127220... What a fantastic response to my call regarding a manhole that was full of stagnant drain water. They arrived a couple of hours after my call and quickly drained the water and cleared the blockage. They then re jetted the drain after all the sludge came out. They then inspec...

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    Adam Boardman | Social Media Case Manager | Online Query

    Looked into the matter quickly and efficiently. Was able to come to a resolution- something that people over the phone haven't been able to do.

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Gareth Jones & Ryan Spence, both worked quickly and efficiently. They found the source of the problem and it was resolved. Both assets to UU.

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    Gareth Wolfe | Plumber Surveyor | Metering

    I am very happy with the level of service I have received from Gaz Wolfe's visit this morning, he completed the job and moved the meter and stoptap for me very quickly and efficiently

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    Billy Johnson & Martin | CST / Ganger | Wastewater Services

    Arrived ahead of schedule which I was very greatful for. Called in advance. Super efficient service. Problem rectified quickly. Very polite and professional. Thank you!

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    David Mckenna | Customer Relations Agent | Billing

    Excellent customer service. Polite, quick, responsive. Great outcome.

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    Jane Tatchell | Water Customer Technician | Water Services

    Jane attended our house to locate the stop tap, which she did very quickly, even though it was buried under tarmac. She was very pleasant and helpful and a credit to the company.

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    Gemma Breen | Customer Service Advisor | Billing

    Clear and professional approach and answered my query quickly

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    Katie Monkhouse | Team Manager | Billing

    Very helpful an quick resolution of my query.

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    Duncan Wood | Customer Technician | Water Services

    Good, quick job

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Two professional and pleasant workers. Clearly work well together. Health and Safety conscious. Helpful and polite. Job done quickly, efficiently, orderly.

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    Ollie Smith | CST | Wastewater Services

    First class drain clearance service. Quick, efficient, polite and pleasant to deal with.

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    Kelly Elliot | Customer Advisor | Billing

    Amazing service on my online chat query, quick and very helpful, thank you!

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    Dawn Thomson | Customer Advisor | Billing

    Dawn was brilliant at understanding the needs and adverse situation of my disabled mother, Fatima who is 87 years of age. She empathised and identified with some incisive questioning the difficulties we were facing and quickly identified measures that would help. As a metered home user this include...

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    Karl Donald & Mark | CST+Gang | Wastewater Services

    Reference:2123325 I would like to nominate Karl and Mark as two very professional, hard working, courteous, quick and efficient workers who not only cleared the blocked drain, but then went on to ensure that the whole area was washed down and returned to its original state, and all done with a smi...

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    Jessica Rainger | Customer Ass | Billing

    I cancelled my water bill due too moving out & back to parents. Jessica was a joy too deal with. Jessica made my call quick & easy, without feeling rushed. Her manner was lovely & happy. She was a joy too deal with.

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    Kelly Elliott | Online Query

    Kelly was extremely helpful and dealt with everything quickly and efficiently

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    Kelly Elliot | Agent | Billing

    I got great service, pretty quick and accurate and solved all my problems in a few minutes would definitely nominate for this

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