Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Wayne Lawrence & Aijan Poran | CST & Ganger | Water Services

    WAYNE AND AIJAN did a EXCELLENT JOB IN MOVING THE WATER METER FROM A PREVIOUS INSTALLATION. THEY WERE RESPECTFUL OF OUR GARDEN AND PLANTS COURTEOUS AND PROFESSIONAL IN THEIR WORK. CLEAN AND TIDY WORKMEN!

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    Gary Maddocks | Customer Technician | Other

    Gary works for Network Ops and came out on 29th March. He found the outside stopcock which a previous visit had failed to find. The work has now been completed and life returns to normal! He was prompt, courteous and most importantly efficient in his job.

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    Laura M Hodgson | Customer Advisor | Billing

    I called today for a very complicated problem I had from my previous address and Laura was very very helpful and very professional she was very polite ,and I felt very relaxed talking with her.Laura really deserves the award ,and I hope she gets the Award..wish her all the best.. Ps..And she reso...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Multiple questions from me regarding water meters, over payment and direct debits on both my previous address and current one. swell as looking to see if I already had an online account. She answered all of my queries with knowledge and courtesy and was generally lovely and helpful. Made my whole ex...

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    Jessica Rainger | Customer service | Billing

    I had an outstanding bill and letters from a debt collection company saying I had chosen not to pay. The bill was for my student address- which was contracted as all bills included. My ex landlord had set up an address in my name without my permission. Jessica was able to find the two accounts u...

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    Andy Heaton | Private Leakage | Water Services

    Mr Heaton & his assistant were sent to investigate and repair any damage to the water main from the shut-off valve at the front of my property to an external point prior to entry to my house. A previous inspection had revealed a leak between the two valves but exact location could not be verifie...

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    Danny Cavanagh | Customer chat advisor | Billing

    Danny was extremely helpful in assisting with a frustrating situation where I have been billed under circumstances that I was told wouldn't happen. He reverted my direct debit to the amount I had agreed with to a colleague of his the previous day and assured me it had been done immediately. Very hap...

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    Samantha Cookson | Live Chat Agent | Water Services

    Samantha was very helpful in sorting out an appointment I had booked previously. Second contact via Live Chat and both were really positive interactions with UU. Thank you Samantha! :)

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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    Grahame Mawdsley. Richie Beckett | C.S.T ganger | Wastewater Services

    Reference S20002099926 These guys and in fact the other men who visited our premises previously have been professional and extremely helpful and they deserve a big pat on the back. Thankyou United utilities for great service.

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    Gill Smith | Customer Tech | Water Services

    Gill arrived promptly around 2pm (I'd been advised a technician would arrive between 2pm to 4pm). Gill rang me a few minutes prior to arriving and on arrival introduced herself with a smile. She asked me to explain the problems we'd been having. After checking the water in our kitchen, Gill sugge...

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    Jim Maguire | Fitting water meter point | Metering

    I would like to nominate Jim Maguire, who works for Kings, for managing to locate and fit meter point in the pipeline.Two previous attempts have been made to do this job, and the workers gave up, and said they could,nt do it. He has done an exceptional job to firstly locate the source, and then fit ...

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    Joshua Robinson | Engineer | Water Services

    I had 2 people come out to check the sewer pipes for breaks and things due to having a rat climbing out my toilet and my housing association putting blame on UU. The name badge on the younger guy said Joshua Robinson but unsure of other guys name. Was and older guy. They were very polite, kept me up...

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    Sheriden Appleby | Customer Services | Billing

    I had due to moving to a new build estate big problems setting up the right water meter and bill, previously I had tried to call up so many times to sort out with no joy, at one time the customer services person cancelled my direct debit without telling me it was only because I was checking my bank ...

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    Gemma Breen | Customer advisor | Billing

    Contacted United Utilities today regarding an outstanding debt from a previous address which I did not know anything about. I was unable to phone in person due to being in work. Gemma was really polite, explained everything in full to me and gave me all the information I needed. She is an absolute c...

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    Steve Iveson & Steve Gibbons | CST & ganger | Wastewater Services

    Ref : 2099990 Both of your employees showed great customer service. They initially sought the background to the issue I experienced and explained the actions that would then be taken. They set realistic expectations by explaining relevant responsibilities and updated me throughout and asking furth...

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