Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Lee Timmins / Rob Potter | CST | Wastewater Services

    Ref: 2092799 Thanks to Lee & Rob today. Really helpful - explaining exactly what they were doing including particular things they were checking for (previously there was a dropped drain so they checked thoroughly to ensure that was still ok). Obviously sorted out the issue as well and t...

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was extremely pleasant and helpful. She carefully explained the reason for the credit on my account and advised me where to find my meter. She then thoroughly and clearly explained to my mum about the process of fitting a water meter. She went above and beyond our queries, and even added my mu...

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    Ct - 80044034 - Project Team Westshield | Engineering Delivery

    As you are nearing the end of your project, on behalf of ROSA (Residents of Sunnyhurst Association)I would like to thank you and Westshield for your continued support whilst taking on the project of repairing the land slide at Earnsdale Reservoir. Over the years we have faced a high level of resis...

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    James Osullivan | WCT | Water Services

    Lovely man who came to my parents home due to constant water issues previously and rectified with the support of two colleagues whom my parents state were very professional and left the job fully complete. Warren and nathan from plumbing..... my parents had so many issues with a leak which was ident...

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    Kevin Coiles | Customer Advisor | Billing

    Kevin was very helpful and professional. It was a pleasure to talk to him on the phone. As soon as he took my call, he showed a great level of empathy and a proactive attitude. He easily solved my problem. He is a plus to United Utilities! :) Thank you, Kevin! I would also like to thank the previ...

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    Stefan Carroll And Phil Edwards | JOB REFERENCE 2078923 | Wastewater Services

    Stefan and Phil came to my address a week or so ago - after a Saturday evening visit from a team (including Phil) a few days previous. They were very prompt and professional looking. They took time to tell me what they thought the problem was with my drains. They explained in detail what they w...

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    Jane Tatchell | Lead pipe replacement Engineer | Water Services

    Jane was extremely helpful when inspecting our water pipe. She offered advice after failing prep work that had been done. The service she offered was much better than the previous two engineers as I now know what needs to be done.

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    Cheyl Sykes | Cheryl sykes | Billing

    I would like to thank Cheryl for taking time to listen to me and follow up my concerns. I was not supported on previous calls. Cheryl was so helpful and kind. Cheryl was very professional and apologised for other people's errors. It is nice to know I can trust staff when I call as previous to this i...

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    Jim Tierney | Cust Tech | Water Services

    sorry, further to my previous reply re polite and efficient service, the Customer Tech was Jim Tierney. Again thank you and well done.

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    Phil Bailey | Customer services | Billing

    I hope you are able to locate Phil. I believe he truly deserves this award as if he is as kind, caring and helpful to all of United Utlities customers as he was to me then he is an absolute asset to your company. When I contacted the department I was very upset over my bill however Phil put me as ...

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    Will Jones | Debt management | Billing

    Wil was very helpful today in sorting out my bill from a previous address and also sorting it a new bill for my new address. He always confirmed everything he was setting up by asking if it was fine with me to do so instead of just proceeding. He also give me reassurance that I am free to contact if...

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    Ruth Atherton | Customer Advisor | Billing

    I had a query & got through to Ruth. As soon as she started talking, she was very upbeat, warm & friendly. I explained the question I had & Ruth was so re-assuring & explained fully about my account. It was quite late on in the day, but she as I said she was very attentive & we...

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    Aiden Sephton | Customer Advisor | Water Services

    Aiden was very helpful and very prompt in the way he dealt with my query. I had phoned with the same query the previous day and felt that I had been 'fobbed off'. Aiden took the time to fully understand my query, explained when he was going to be a while to check something for me, was very polite an...

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    Lewis Odell | CST | Wastewater Services

    Mr Odell and a colleague attended my property on 4/1/19 after I had been in contact with United Utilities the previous evening regarding a blocked drain. The service I received with the issue being assessed and the problem being sorted out was excellent and I felt full of confidence in them underta...

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    Sean Ingham | Customer Advisor | Billing

    I nominate Sean Ingham. He was Extreamly helpful and thorough in sorting an ongoing problem thats lasted months and caused me problems and anxiety. Due to the incompatence of previous United utilities staff over a bill that had nothing to do with me, I provided proof that they couldn't find to which...

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    Jim Tierney | Customer Technician | Water Services

    Jim was very friendly and professional. He found the water main that 2 previous engineers had failed to sort out.

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    Steve Burrows & Robbie Potter | CST & Ganger | Wastewater Services

    Steve Burrows and Robbie Potter who determinedly carried out the fixing of a recurring flooding problem which had John and myself carrying buckets of water and waste from cellar to main sewage outlet. I was very stressed as John has had a previous heart attack some years ago and I felt the sudden we...

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