Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

    Read the full nomination

    Lucy Padgett | Customer Experience Coach | Billing

    I rang united utilities onFriday 5th April and was extremely fortunate to get Lucy.She dealt with my enquiry in an extremely professional manner.She went over and beyond her duty by phoning me back on the Saturday and again on the Monday I have NEVER had such a pleasant and professional customer s...

    Read the full nomination

    Gemma Gee | Customer Advisor | Billing

    I have separated from my partner and rang to see if it was possible to reduce my bills. During the conversation I got really upset and cried due to the situation. I felt so embarrassed but Gemma was lovely. She helped with my enquiry and was kind too which I exactly what I needed (although this made...

    Read the full nomination

    Samantha Mottram | Developer Manager | Developer Services & Planning

    I find working with Samantha a pleasure, she always has the time to reply and is very approachable. Even when I'm not sure who I need to contact with in UU Sam is always happy to help where possible. Sam goes over and beyond her role and requirements. Many Thanks Sam.

    Read the full nomination

    Gareth Jones & Alan Unsworth | CST & Ganger | Wastewater Services

    The above named investigated a possible sewer blockage. Both were polite ,thorough and efficient. Very pleased with the service they provided.

    Read the full nomination

    Katie Holbrook | Customer Advisor | Billing

    Phoned today with several questions about my account and I was put through to Katie Holbrook. She helped me register to my online account imformed me of recent changes to my direct debit and gave me details of future investigations into my account and possible refunds due to overpayments I may have ...

    Read the full nomination

    Sarah Fallows | Case Manager | Billing

    I am referring to the team who helped me with a most unusual problem relating to a possible fault with a sewerage pumping station. The telephone point of contact and the technical team provided excellent professional service over a prolonged period in an attempt to sort the issue out for me. Sarah w...

    Read the full nomination

    Gemma Breen | Customer Service Agent | Billing

    Absolutely wonderful service via online text, her warmth a friendliness even came through via text, if she can do that she can make people face to face feel like they are getting the best possible service.

    Read the full nomination

    Stacey Kyle | Billing

    Polite,friendly Sounsuggested payments by D/D over the phone, 4weekly I did not know this was possible. Sounds like a lovely lady. Wish everyone I spoke to on the phone was so pleasant and helpful.

    Read the full nomination

    Chloe Davies | Customer Advisor | Billing

    Ms. Chloe Davies at United Utilities Customer Service Call Center poses excellent customer service skills. She is highly capable of understanding customers issues surrounding bills, metering, and other logistical and technical matters. Her communication skill is outstanding and she conveys her messa...

    Read the full nomination

    Sarah Herrington & Keith # | Technicians | Wastewater Services

    Absolutely brilliant service. Very polite and extremely professional. Got the job done in no time and also gave me great advice on possible issues with my drains and how to fix them myself. Everything cleaned up and returned as they found it. You wouldn't even know they had been round. Top team!

    Read the full nomination

    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

    Read the full nomination

    Stephen Iverson And Nigel | CST | Wastewater Services

    They explained the job clearly to me to keep me updated and worked well and efficiently to get the job done as quickly as possible. Nice manner and professional at the same time.

    Read the full nomination

    Michele Bower | Project Engineer | Engineering Delivery

    Having set the process going to get water to our new builds with Crown Energy back in June 2018 and being messed about so much, when Michelle was finally allocated the job and could see the mess we were in, she did a site visit to assess and advise on next steps in order to push the job through as...

    Read the full nomination

    Matt Watson & Clifford Erasmus | Adoptions Manager & Adoptions Engineer | Developer Services & Planning

    Cliff & Matt have gone above and beyond to help us with various connection issues we were having on an upcoming development. Their appreciation of the predicament we were faced with and dedication to resolving it as quickly as possible were greatly appreciated.

    Read the full nomination

    Bill Barkley & Ste Senior | CST & Ganger | Wastewater Services

    I have just had two great guys visit my property to deal with some blocked drains to the rear of mine and my neighbours property in Oldham. We were in desperate need of help with manholes overflowing and potential flooding of our properties. These guys turned up doing overtime on a saturday in torr...

    Read the full nomination

    Jim Tierney | Customer Tech | Water Services

    Jim has gone above and beyond to help me...3 times now. He is professional, incredibly knowledgeable and sees a problem as a challenge to overcome not walk away from. He is friendly and helpful, easy to talk to, and makes what can seem an impossible problem, a solvable one.

    Read the full nomination

    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Reference N6. Ollie & Nick came out today, 12th March to clear a blocked drain. It must be a horrible job at times; thankfully mine was only caused by tree roots; but they did it with a smile on their faces: both were cheerful, pleasant and polite. These wonderful guys are a huge credit to yo...

    Read the full nomination

    Thomas Drew And Aaron Lowry | CST and Gang | Wastewater Services

    This team have been fantastic. They are extremely professional and represent united utilities in the very best possible way. They are polite and efficient. I cannot recommend them highly enough.

    Read the full nomination

    Andy Heaton | Private Leakage | Water Services

    Mr Heaton & his assistant were sent to investigate and repair any damage to the water main from the shut-off valve at the front of my property to an external point prior to entry to my house. A previous inspection had revealed a leak between the two valves but exact location could not be verifie...

    Read the full nomination

    Nuala Moore | Customer advisor | Wastewater Services

    I contacted UU re a blocked shared drain and possible risk of flooding. I spoke the this lady who was extremely knowledgeable, helpful and reassuring. On a subject I had no idea about, she assured me that the drain was the responsibility of UU and they would be out withing 24 hours to fix the probl...

    Read the full nomination

    Jessica Rainger | Customer advisor | Billing

    Jessica was very helpful and explained clearly the possible problems I may have encountered which resulted in the excessive water usage detailed on the water bill received today. She discussed all possible causes and potential solutions and monitoring to address the issue in a calm, polite and thoro...

    Read the full nomination

    Sharon Swift | Water Services

    Sharon gave me clear and very helpful advice in a very pleasant and patience manner. I have found her visit very useful in going forward with a clearer outlook on the problem and possible outcome.

    Read the full nomination

    Danny Cavanagh | Phone attendant | Billing

    Danny was super helpful and understood my query. She was empowered to do whatever possible to help me. I felt that the company empowers it's workers.

    Read the full nomination

    Laura Clark | Customer advisor | Billing

    Fantastic service from Laura today. She was really kind and very patience whilst I was finding all the details I needed. She explained to me the whole process about getting a water meter and what to do if we ended up not making a saving on it. We have someone coming out on Saturday to fit a meter if...

    Read the full nomination

    Kelly Mcdonough/ Dave Bracendale | Customer support technician | Wastewater Services

    The press and social media seem to be only to quick to criticise United Untilities . My experience dealing with our regional utilities company has been completely different. Kelly and Dave visited my home to investigate a possible water leak. From the moment I received a courtesy call informing me...

    Read the full nomination

    Dave Robertson | Customer Advisor | Billing

    On behalf of my brother and myself I would like to say how happy to have spoken to a member of your team Dave Robertson. Dave listened to my brothers case in great detail and in turn assisted in helping my brother turn his life around. This case has been ongoing for several years and due to circumst...

    Read the full nomination

    Jordan Robinson & Mick Winder | CST & Ganger | Wastewater Services

    My Father in law was moving into his new home in Burton-in-Kendal. He is 85 years old and this move was quite a big deal to him and to us. Unfortunately both the bath and the sink were completely blocked. A plumber was unable to sort the issue so the land lord contacted United Utilities. Jordan Ro...

    Read the full nomination

    Emma | Online chat operative | Billing

    It is always great to have an online chat facility to quickly deal with inquiries. Emma was a fantastic help with an urgent query. She took steps to try and resolve the matter in the best possible way for the resident. As a letting agent, customer service is key in our industry and it is fantastic t...

    Read the full nomination

    Joe Mcnabb | Water customer technician | Water Services

    Joe arrived promptly for the scheduled appointment having telephoned beforehand to let me know when he was expecting to arrive. My potential problem, suspected leak, was quickly resolved as spurious. My concern was that suddenly my daily average water usage had increased by 20% and I suspected a l...

    Read the full nomination
    More Nominations