Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    S.iverson And B Mcdermot | cst + ganger | Wastewater Services

    having called united utilities informing of problem, team arrived promptly following courtesy phone call. assessed problem and quickly sorted issue. also cleared possible cause being tree roots. all carried out politely and with assured professionalism. thank you

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    Nigel Ogden & Julie Greenwood | Meter Technician | Metering

    Congratulations to United Utilities Water for notifying me when it appeared my domestic water consumption had increased dramatically. I was totally unaware of this.The case owner Julie Greenwood kept me informed of the investigation progress, and updated me regular, Nigel Ogden was excellent he was ...

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    Mike Sinnott | Customer Advisor | Billing

    Very friendly helpful advisor answered all my questions as quickly and sufficient as possible

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    Gary Thorne/craig Breen | res /team | Wastewater Services

    Gary and Craig attended today to unblock a drain ,througout the visit they explained what they were doing .When they finisihed the job they cleaned up and cleared up leaving the place tidy .They advised me of the possible cause and how to get help if it ever happened again .I asked about giving feed...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    I live on the Cow Hill/Whittingham Lane in Haighton were sewage pipes are currently being laid. I just wanted to give you some feedback as to how polite, respectful and friendly the contractors are. For example the road had been dug up on two sides of my house, they always give me access to one of ...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    Following almost three months of roadworks at Cow Hill, I felt compelled to write and let you know how polite, friendly and courteous the Bentley team working on the new sewer system has been. I am the mother of a three year old boy who lives in the vicinity and we have around the road every day fo...

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    Theresa Whitehurst | Customer service | Billing

    Firstly the call was answered after one ring and then Teresa was the most understanding and helpful person to deal with. She got my situation and did everything possible to help me and sort out my bills. Thank you

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    Hayley Watson | Customer Advisor | Billing

    Very helpful when processing my final bill and auctioning my credit. There was a system issue when updating my account and Hayley went above and beyond to ensure this was processed as soon as possible as I'm going travelling and wanted it revolving before I left the country. Hayley phoned me on Tues...

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    Gemma Breen | Customer Advisor | Billing

    Gemma was brilliant. Using live chat Gemma set up a brand new account for me. I've tried to do the same with electric and water but the companies I am using for that have made it as difficult as possible yet Gemma has set up the water account whilst I didn't need to leave the couch. She was really h...

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    Gill Smith | Customer Tech | Water Services

    Ref:- 2077212 We would like to nominate the above employee. The lady was polite, courteous, professional, and friendly. She made us feel at ease when she came round, and explained everything in detail (our query was regards to brown water coming out our taps ?possible lead? In our water. As you c...

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    Dale Savage & Chris Vass | CST | Wastewater Services

    Reference: 2077319 Dale and Chris delivered excellent customer service during a call out to the West End of Morecambe this week. They are to be recommended for their understanding of the importance of the issue and with clarifying the routing details, ease the concerns of 2 households, enablin...

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    Sheridan Appleby | Case Owner, Customer Relations | Billing

    The service we received was outstanding, Sheridan went above and beyond to assist us and was true to her word, she called and updated us throughout and couldn't of done enough to help. I have recently been in ill health and my husband is currently away on excercise with the military, so trying to de...

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    Marq Scott | Customer Advisor | Billing

    Went beyond to help by explaining the possible reasons for my washing machine building up with water. Very helpful.

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    Mark Dane | NE | Wastewater Services

    Rang on Sunday morning to report a drainage problem. Informed that engineer would arrange visit for Monday - no problem with that. Late on Sunday afternoon the engineer rang to say he had finished his current job, was 10 minutes away and would be able to attend if this was satisfactory. The engin...

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    Steve Brome And D Brazendale | CST/GANG | Wastewater Services

    Fantastic service from two great employees. They were happy, friendly and thoroughly professional. As promised I received a warning phone call to alert to their arrival, and they arrived promptly. They listened as I explained the symptoms we were experiencing, and quickly decided on a course of a...

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    Gary Mawdsley | CST | Other

    I received a brilliant visit from Gary and his partner last week. They were both polite, helpful and wanting to do the best job possible. The cleared our blocked drain and diagnosed a crack in a pipe which has caused the blockage. Gary was professional and did not bamboozle me with technical speak! ...

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    Jessica Rainger | Customer Advisor | Billing

    Great customer service. Prompt and got me to speak as little as possible because of my sore throat. Very polite, helpful and wished me well. Dealt with query

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