Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

    Read the full nomination

    Caitlin Galloway | Customer Advisor | Billing

    Caitlin understand the unusual situation of my brother in law and his health problems and provided us with nothing but the best professional advice and help we could ask for. From speaking with a number of people at UU over the last few weeks none have been a patch on Caitlin! Caitlin is truly an as...

    Read the full nomination

    David Jaundrell | Customer Advisor | Wastewater Services

    I have just come off the phone from speaking to David. I would like to commend him as he was very curtious and clear . He is a credit to your company and has left me with a very positive experience. thank you

    Read the full nomination

    Nicola Moran | Customer Service Agent | Online Query

    Very prompt in replies to all my queries. Very positive and professional in her answers. Refreshing to have someone on a chat line that actually helps

    Read the full nomination

    Babs Mcauley And Chris Morris | CST + Ganger | Wastewater Services

    Job reference 2121219 There was a blocked joint drain from 2 houses. I phoned at 9am and by 4pm Babs and Chris arrived. They were very pleasant and friendly, and positive about the job. They sorted the problem out quickly and effectively, but also noted other circumstances. For instance Babs dilute...

    Read the full nomination

    Heather Bunnell | Customer Advisor | Billing

    Wonderful customer service, absolutely delightful disposition and I could not ask for more concise information. I would honestly recommend Heather to anyone and has definitely given me a positive opinion of united utilities. She is an absolute credit to your company. Please do not hesitate to call m...

    Read the full nomination

    Lauren Heaton | Customer Advisor | Online Query

    Contacted UU via direct message on Twitter very angry after my garden was dug up without my knowledge by UU team laying new pipes. Lauren responded instantly and continued to speak regularly for a number of weeks whilst she meticulously sorted the issue out by escalating, speaking to other team memb...

    Read the full nomination

    Steve Iverson & Ant Dawson | CST and ganger | Wastewater Services

    We recently had drains blocked up causing a backup right into the house. Steve and Ant both came out to assess the problem. What great guys and thoroughly professional. Steve was able to talk me through all of the issues and the investigation showing me how they identified where the blockage wa...

    Read the full nomination

    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

    Read the full nomination

    C2v 80040279 Project Team | Engineering Delivery

    Very positive about the customer centre facility and the work we are doing. Very positive about the customer centre facility and the information received. Feel the park will be a great asset and the information and help given was over and above what expected. Would like to nominate a WOW award.

    Read the full nomination

    Faye Jackson | Customer advisor | Billing

    I would like to nominate faye Jackson for the help she has given me sorting out our water bill today. We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today. She sorted out have a payment plan to get us back on track she was most helpful compassiona...

    Read the full nomination

    Nicola Moran | Customer advisor | Billing

    I discovered when perusing my bank account online that my water bill had not been paid and then checked backwards for a couple of months to discover the same. I was in a little bit of a panic thinking I might be liable for back payments. I then registered my account online with United Utilities and ...

    Read the full nomination

    Jamie Evans | Customer services? | Billing

    I called customer services and got through to Jamie. She was very cheery and positive, empathized with my issue and proactively sought out to reach a solution without having to pre-empt anything. She then offered me advice to save money, told me exactly how to go about getting a water meter and offe...

    Read the full nomination

    Samantha Cookson | Live Chat Agent | Water Services

    Samantha was very helpful in sorting out an appointment I had booked previously. Second contact via Live Chat and both were really positive interactions with UU. Thank you Samantha! :)

    Read the full nomination

    Karen Rogers | Billing

    I made a complaint regarding loose grids outside my house. Once complaint had been directed to the appropriate department . I received a curtesy call from Karen, she was extremely polite, professional and informative regarding the reason for her call. Karen listened to my complaint, she was very emp...

    Read the full nomination

    Chris Moss | Customer service | Billing

    Chris was very polite and professional in helping me set up a new address and reassuring me on how water meters work as I have never lived in a property with one installed before. He was very knowledgeable on the subject and that really eased my mind. He covered everything I asked with a positive at...

    Read the full nomination

    Ryan Singleton | Water Services

    Ryan has made my experience a very positive one indeed . I'm Heavily pregnant and without central heating/hot water waiting for the lead pipe replacement scheme to be finished ryan escalated and had the connection completed very swiftly. His clear and constant communication and genuine sense of ...

    Read the full nomination

    Elisa Ruff | Customer advisor | Billing

    Called to discuss an account being fraudulently set up in my wife's name. I've spoken with the police, utility companies lawyers Judges and this is the first time anybody has taken a look at the whole thing and thought "crikey that's horrible how can we help" Elisa was lovely, positi...

    Read the full nomination

    Steve Iveson & Steve Gibbons | CST & ganger | Wastewater Services

    Ref : 2099990 Both of your employees showed great customer service. They initially sought the background to the issue I experienced and explained the actions that would then be taken. They set realistic expectations by explaining relevant responsibilities and updated me throughout and asking furth...

    Read the full nomination
    More Nominations