Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Charlotte Roberts | Customer service | Billing

    Charlotte has went above and beyond for me and seems like the most kindest person. She does her job very well. I feel as if she deserves some recognistion for this and she really is a credit to your company. Charlotte has talked me through everything and has tried to save me money which is always a ...

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    John Mcelroy | WCT | Water Services

    John has today attended my house to investigate a problem we had with the supply of water to our bathroom. John rang to advise he was on the way and on his arrival he was most pleasant, friendly, personable and polite. Despite there being no obvious cause of the problem, he persevered trying a ran...

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    Matthew Wiswell | Customer Advisor | Billing

    I called to restore my direct debit agreement as I have been in hospital and some payments were missed due to my receiving no income throughout that period. Matthew showed genuine concern and interest in my situation and was quick to put my mind at rest that this was a problem that could be easily a...

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    Maria Dell | Customer Advisor | Billing (Internal)

    Maria was so helpful on the call today and explained everything in great deal! Actually made a water bill positive. Can't wait to try out some of the tips to save on my bill each month.

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    Jane Tatchell | WCT | Water Services

    Hi, I would just like to give positive feedback regarding the visit Jane did at my property, she extremely efficient and helped to resolve our problem. She made a call for works to be carried out external to the property and this took less than 48hrs... and also give some tips for our plumber for...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    I want to give positive feedback for Bunty and Kev as they were both very friendly, provided excellent service, and answered all my questions professionally. They informed me of what steps i need to take to resolve the issue I have been having. Thanks Again.

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    Pauline Howlett | Customer Advisor | Billing

    I would like to say big Thank You to Pauline with her best services today. I had query with my water bill since ages ago. Called so many times and not really sort the problem out. Today Pauline took my phone call, asked my query and contacted me back within short period. I am very appreciated with h...

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    Nuala Moore | Customer service advisor | Online Query

    Nuala was very polite and friendly, she listened to my question and handled it very efficiently and effectively. It was easy to talk to her and she quickly came to a positive outcome. In these days of call centres in foreign countries with operatives who have limited English language skills, whi...

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    Katie Smith | Don’t know | Billing

    Great service from Katie. Spent over an hour on the phone to water plus trying to resolve issues. Katie sorted in five minutes with positive action and outcome. So grateful thank you

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    Ryan Singleton | Billing

    Ryan has provided an excellent service by keeping me updated of progress with some rather protracted work on our water supply. He has exemplary communication skills. He called when he said he would call and even when it wasn't a positive update, he was able to put this across in an empathetic way ...

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    Kelly Elliot | Billing

    Kelly dealt with my query promptly and in a positive manner. Great customer service Thank you.

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    Arfa Latif | Customer Advisor | Billing

    I spoke with Arfa yesterday. She was really helpful with my enquiry and talked me through the process of setting up a new account. She offered valuable advice for setting up the online 'My Account' and suggestions such as setting up the direct debit online. She made the whole procedure very simple...

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    Paul Harding & Ste Gibbons | CST & Ganger | Wastewater Services

    Paul and Ste came out on a Sunday evening to investigate ongoing drain blockage issues. They did all the work necessary to establish the facts, answered all questions I had, worked in a professional and courteous manner and within health and safety guidelines at all times. I hope any future contact ...

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    Wes Odell And Bob Aitken | CST and Ganger | Wastewater Services

    I'm extremely happy with the service that these guys gave with regards to our drains blocking. They effectively solved the problem with a positive attitude, and answered any questions I had. We will now have a Christmas without our back yard flooding, thanks guys!

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    Katie Smith | Customer Advisor | Billing

    Katie was very professional and helpful, she showed empathy to my main sewer problem and took time and consideration during my call, she was very reassuring and gave me clear positive instructions to resolve my problem. Well done on having an experienced operator who took ownership of the situation ...

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    Daniel Gould | Team Leader | Water Services

    Grounds maintenance Daniel helped resolve required tree works along my boundary. He was friendly, polite, kept me informed at all times and I'm left with a tidy garden again and no dangerous tree at the end of said garden. I'm left with a really positive impression of United utilities and their &...

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    Christopher Costello | Customer Advisor | Billing

    I nominate your employee Chris, who was unfailingly helpful and went the extra mile today in assisting me with my account. For example, he made further queries to see if I was eligible for additional assistance, which I was. This has had a positive outcome in terms of my water account. Thanks.

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