Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sam Dunning & Martin Radev | CST & Ganger | Wastewater Services

    The team were very friendly, polite and very hard working and completed the job in a timely manner.

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    Jane Tatchell | Water Customer Technician | Water Services

    Jane; professional, knowledgable, efficient, polite & very pertains. She got to the route of the problem within 10 mins. I am one very happy customer

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    Kerri Jones | Customer Advisor | Billing

    Super polite and dealt with my difficult enquiry superbly. Mint personality and was a pleasure to deal with.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Outstanding service from these 2 operatives. Very clear information about what they were doing. Very polite pleasant & helpful. Really impressed.

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    Katy Hargreaves & Ian Haworth | CST & Ganger | Wastewater Services

    Very polite and knowledgeable pair. Located the point within minutes.

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    Joe Edge | Ganger | Wastewater Services

    Joe has excellent customer service skills and is very polite and informative.

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    Kiera Owen | Network Performance Technician | Water Services

    Kiera rang to say she was on her way. She was very polite and explained the issues I had with blocking very clear. Kiera was very pleasent. Great customer service. Thank you.

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    Niall Behan & Ian Healy | CST & Ganger | Wastewater Services

    Niall and Ian attended our house today, Sunday lunchtime. They were extremely polite and friendly and efficiently unblocked the party manhole and main sewer pipe running behind our property. They also explained that there were tree roots along various parts of the main sewer which they trimmed back....

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    The two gentlemen that attended my property today were very polite and explained what they were doing and why. I even got some history into Victorian plumbing. They were a credit to the company I was very happy with the service I received.

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    Tayba Mohammad | Customer Advisor | Billing

    Tayba was polite and courteous on the phone, fully answered my questions and helped find a reasonable solution to my queries. Wonderful customer service.

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    Jordan Robinson & Beckie Mitchell | CST & Ganger | Wastewater Services

    Beckie Mitchell and Jordan Robinson The both of them where really good and very polite.a big thank you

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Carly Fletcher | Customer Advisor | Billing

    Polite, friendly and helpful on phone call

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    Ashley Walker & John Medati | CST & Ganger | Wastewater Services

    Wonderful Obliging Workmen,(WOW)introduced themselves, cheerful in their not so nice job,listening, explaining everything so i could understand what they were doing, working as a team,polite, clean uniforms,, even thought a dirty job. making sure everything was done to a good standard, putting ever...

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    Lauren Tran | Customer Advisor | Billing

    My mother had a problem with her bill, I spoke to Lauren who not only answered all of our queries but was polite and friendly in her manner. The customer experience surpassed my expectations. Many thanks.

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    Laura Clark | Billing

    Got through very quickly Laura was Very polite and very helpful sorted my problem within a few minutes Very happy makes a change for such good service with a actual human being Would recommend your service to anyone keep up the good work Laura gets full marks from me Regards Andy Leese

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    Mmb - 80054392 - Project Team | Engineering & Programme Services Wastewater | Engineering Delivery

    Julie and Matt have always kept me in the loop and have been really helpful. the lads are polite and obliging. WOW nomination

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    Malachy Gallagher, Lloyd Bateman,joe Edge | CST | Wastewater Services

    I wish to nominate the above team for outstanding and polite service. The job was completed efficiently and they seemed to have real pride in what can only be described as an unsavoury job. Nothing seemed to be too much trouble for them. Wish all workmen were like this. A Very Satisfied Custome...

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    James Osullivan | Engineer | Metering

    This gent came to our property last night 9th April 2019 to try to help with a billing problem we currently are having an issue with he was so polite and helpful and helped us as best he could whilst doing his job he is a great asset to your company x

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    Jon Jefferies | Dig team | Wastewater Services

    Spent 4 days digging a very deep hole in our garage and then mending a collapsed sewer pipe. The job was carried out with no fuss and no real inconvenience to ourselves. All work was done in a clean and tidy manner and the site was cleaned up afterwards. We were kept informed of progress at all ti...

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very helpful, polite and understanding and helped me sort out my problem with ease and knowledge, thank you Gemma

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    Lee Wood & Mark Merrit | CST & Ganger | Wastewater Services

    Two lads did a fantastic job of clearing a blocked sewer ..they cleaned and disinfected all the contaminated areas round my property...they were pleasant and polite and kept me informed of what they found ..good job lads ..we are very happy with the service you provided today ...

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    David Jaundrell | Customer Advisor | Billing

    Perfect customer service polite to the point informed.

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    Kelly Mcdonough & Nigel Charnley | CST & Ganger | Wastewater Services

    Upmost politeness very professional , kept me up to scratch with what was happening, no mess left behind & quick doing their job ... well done.

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    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    Extremely polite and helpful. Kept me fully informed of what they were about to do and the results of their investigation. Nothing was too much trouble - even on a Sunday morning! A real asset to your company. Thank you.

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    Gill Smith | Customer Technician | Water Services

    Prompt, polite and very knowledgeable. From a customer perspective, this is exactly from an engineer to put your mind at rest.

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    Amy Hill And Drew | CST and Ganger | Wastewater Services

    Brilliant service. So reassuring about the job and put my mind at rest after this stressful experience. Very professional and polite team. Would highly recommend to anyone

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    Robyn Kirby | Customer Care Advisor | Billing

    Robyn worked extremely hard to solve the water on Moston Lane & our low water pressures There was continued communication from her with regular updates. Robyn was extremely professional, polite & friendly, whilst being sympathetic towards our situation & left no stone unturned...

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    Andrew Walmsley, P Lee | CST / GANG | Wastewater Services

    Amazing and efficient service. Both guys were polite, friendly and professional. Arrived with in speedy time frame after reporting the problem and was fixed and solved just as efficiently. Even after blockage was gone they cleaned the area and disinfected everything. Great service

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    Kath Naylor | Customer Advisor | Billing

    Contacted Kath on Saturday morning 14/04/2019 Re a blocked sewage drain outside our home where the effluent was backed up to within one inch below the drain cover. This to us, of course, was a major problem. We were loucky enough to speak to Kath who was sympathetic and efficient. Whilst explai...

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    Malachy Gallager & Joe Edge | Cst and ganger | Wastewater Services

    These two was so professional and polite the hole time they was here. They let me know everything they was doing and they managed to sort a issue ive had for nearly a year they solved a issue even a few men from unitied utilities in the summer last year couldn't fix. I cant thank them enough my hous...

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    Paul Harding & Gary Woodhall | CST & Ganger | Wastewater Services

    These two men appeared on time and unblocked both my drain & my neighbours without delay. They were polite, reassuring and DID NOT ATTACH BLAME! Furthermore, they worked carefully on my brand new driveway, to my relief. Before departing, they kindly made a point of of telling me to never hes...

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    Carly Fletcher | Customer Advisor | Billing

    Very helpful polite and caring explained all I need to do to sort out the account for my brother who is in hospital thank you

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    Mark Holland & Mark Cooper | CST & Ganger | Wastewater Services

    These two chaps attended my property this morning. Very polite and explained everything in a way i understood. Great teamwork!

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    Gareth Jones & Alan Unsworth | CST & Ganger | Wastewater Services

    The above named investigated a possible sewer blockage. Both were polite ,thorough and efficient. Very pleased with the service they provided.

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    Laura Clark | Customer Advisor | Billing

    Laura was an absolute pleasure to speak with about my enquiry. She was extremely polite and friendly and dealt with my enquiry in the utmost efficient and effective way. Laura is an excellent representation of good customer service and customer care, and made a very good impression of the Unitied Ut...

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    Brett Taylor & Rob Hardie | CST & Ganger | Wastewater Services

    From the initial phone call ( I don't know the ladies name sadly) the speedy response, right the way through this call to my house, to job sorted, everyone was extremely polite, kind and professional, they went above and beyond the call of duty. I appreciated the way they put me at ease, and informe...

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    Lee Jones | CST | Water Services

    Lee has just surveyed a leak on my property and was most polite, professional and technically aware. The leak had been worrying me for some time and Lee was so reassuring and confident that he and his team would fix it. He quickly determined that the leak was not at the point water was appearing but...

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