Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    S.iverson And B Mcdermot | cst + ganger | Wastewater Services

    having called united utilities informing of problem, team arrived promptly following courtesy phone call. assessed problem and quickly sorted issue. also cleared possible cause being tree roots. all carried out politely and with assured professionalism. thank you

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    Dylan Nelson | Plumber | Metering

    Excellent service given by the above meter fitter, polite, considerent and efficient .

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    Anthony Jones / Simon Bullen | NII Leakage | Water Services

    Gang arrived onsite and installed a break through box to eliminate my leak under our kitchen floor. There was two lads from UU who were polite and have been dealing with this problem since it was brought to our attention. They are a credit to the company well done UU for sorting my problem thanks ...

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    Hannah Wieland | Water Services

    Hannah was fantastic dealing with our low water pressure problem. Very polite, nice and informative, nothing was too much trouble.Rung to update us every time and on time she said she will ring. It's a first time I've met such a good costumer service, other companies should learn from you and you ar...

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    Paul Chapman | DPT | Wastewater Services

    Hi I had a booked drain and Paul and the team with him were brilliant very polite good manner and made sure they kept me informed what was going on. And the biggest thing they clean up Am very happy with the service and arrived in time Thank you to Paul Chapman

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    Ash Marshal Dave Hill | CST | Wastewater Services

    Ref 2095245 your employees where polite very knowledgeable and very efficient

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    Wayne Aiden | Metering

    Both Wayne and the young man with him were polite efficient and very pleasant. They appear to have done a good job of fitting the water meter and the team who came to re tarmac the path have also done a good neat job. Thank you There doesn't seem to be a box for this information but on the card give...

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    Liam Mulcahy | Wct | Water Services

    Liam's dept on his card states "network". Liam was on time, called before arrival as agreed. He was very polite, knowledge and extremely helpful. Was lovely to have met him. It seemed to nothing was too much and he was a very happy chappy. He was knowledge to the area also, which is a...

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    Bradley Dobson | Metering Gang | Metering

    Just had my meter fitted, the lads were great, they worked hard fitted it quickly, even cleaned up after themselves. They were very polite and friendly, they chatted and joked with me, were really nice lads, I can't speak highly enough of them, they really made my day.

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    Laura Clark | Billing

    Very polite and efficient

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    Stacey Kyle | Billing

    She was polite, helpful and friendly

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    Stacey Kyle | Customer service | Billing

    Stacey was a delight to speak to, very polite and knowledgeable, while all the time remaining professional. Laughs and smiles all around, 10/10 would call again. A real credit to your team.

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    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

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    Sharon Fielding | Unsure | Billing

    I spoke to Sharon via the United Utilities Facebook page - Facebook Messenger. Sharon was quick to respon and very polite. Sharon looked into my query and very quickly came up with a solution. The process for me was very easy and was dealt with amazingly. Thank you Sharon.

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    Katie White | Customer services | Wastewater Services

    Ref:2088908 Katie dealt with my complaint regarding waste water entering my house.. From the first call Katie was polite, pleasant, efficient and sympathetic to our concerns. She is a credit to UU.. Marty Joyce

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    Jordan Robinson, Paul Boddington | Waste water | Wastewater Services

    These two young men came to sort a problem out with our drains. Jordan phoned to inform me of the time they would arrive and when I told him I wouldn't be in at that time he was very polite and said not to worry, they would wait. They greeted us in a very professional manner and we're already on the...

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    Mathew Scouler | Billing

    Mathew gave 110% in helping me with my enquiry re difficulty in my finances. He was polite, supportive, helpful ,professional, informative & knowledgeable . He deserves recocognition as a dedicated employee, thank you again to Mathew.

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    Rachel Stephens | Customer advisor | Billing

    This Lady was so quick in responding, and even though all done by teat, she was extremely polite and courteous.

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    David Jaundrell | Customer advisor | Water Services

    Great customer service, David was polite and very helpful

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    Came out to clear blocked drains. They were polite, efficient and effective in sorting the problem! Thanks

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    Laura Clark | Customer Advisor | Billing

    Perfect customer service, very polite yet concise. Very professional and a pleasure to talk to! I am an operations director for a trailer manufacturer and responsible for customer service. I would employ Laura in an instant for all the reasons listed above. World class service!

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    Katie Holbrook | Customer service | Billing

    Polite and fast call. Very helpful

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    Paul Jolly | Plumber | Metering

    Paul carried out his work in an efficient and competent manner. I also found him very polite and professional. Mark Van Os

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    Conor Donaghy And Rich Currie | waste water | Wastewater Services

    Team called out today to clear sewerage drain and surface water drain because toilet in house was overflowing with water and not draining they did an outstanding job and kept me informed throughout their work and was really clean putting bags down to enter house, they successfully cleared blockage a...

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    Curtis Thompson Dave Brazendale | CTS | Wastewater Services

    We got a phone call ten minutes before the two men came. They did the job politely pleasant and efficiantly.job done with no mess left behind.i commented to my husband what nice pleasant lads they where.Brightened up our Sunday morning.

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    Nick O’rourke | D.D.T | Wastewater Services

    What a nice change to get somebody pleasant and polite to attend to my blocked drain. Not only efficient but also explained the situation thoroughly and is a credit to your company

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    Steve Burrows Robbie Dotter | CST Reference2093738 | Wastewater Services

    Brilliant service sorted the job Both guys were extremely polite and helpful

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    Rob Hardman & Jack Taylor | Cst | Wastewater Services

    Both named employees were very professional and answered my questions after they had completed the job within their remit and advised me what the next step should be.Both also very polite with adjoining eldely neighbours.Thank you to both of them again.

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was great on the phone! She was absolutely amazing, sorting averything out for me was an absolute breeze. She was incredibly polite, kind and helpful. An absolute joy to deal with!

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    Paul Harding & Gary Plant | CST | Wastewater Services

    Reference 2093350 Came to unblock our waste pipes. These were blocked way down the street and we are at the end of the line. 2 very helpful gentlemen - came within 12 hours and rang to advise when they would be here. Nothing too much trouble. Great service and very polite and nice. Thank you

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    Stephen Iveson & Colin Norris | CST & Ganger | Wastewater Services

    Reference: 2097443 Brilliant service they were polite, considerate. They kept us updated at every stage. Very friendly and hard works lads.

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    Stacey Kyle | Customer service | Billing

    Stacey helped me set up an account over the phone for a new property as i was having issue with doing it online. Stacey's service was fantastic. Stacey was polite, informative and friendly throughout the call. She would make a great example for other employees to follow her service skills.

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    Nikita Nulty | Customer service | Water Services

    Nikita has kept me informed of what you are doing to get TMBC to do there job of cleaning rain water grids in the highway. As TMBC have completely ignored request to deal with the issue raised and advised to contact UU as they say it is UU responseability to maintain drainage. I have agreed to escal...

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    David Mckenna | Customer service | Billing

    I had a complaint about my water usage /bill/water meter . After fixing the problem . David explained how United utilities solved it all for me . He was clear and explained well . Polite and curtious Thankyou I am happier now

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    Tracy Mulholland | Online Query

    Tracy was so lovely on the phone, polite, respectful, and extremely thorough in her explanation regarding my query. She was full of cold and it was a late call and yet she did not rush me and she made sure I understood everything. Very customer focused, she made me feel like a valued customer which...

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    Alan Hill | Plumber | Metering

    Alan Hill was doing a survey on our house (pre meter survey), great bloke. Nice, polite and explained everything clearly.

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    Callum Smythe Alan Unsworth | Cst/gang | Wastewater Services

    Hard working polite guys.Didnt cut any corners, went the extra mile cleaning up,both a credit to your company.Cant thank them enough at a stressfull time.

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    Mmb - 80054392 - Project Team | Engineering Delivery

    I live on the Cow Hill/Whittingham Lane in Haighton were sewage pipes are currently being laid. I just wanted to give you some feedback as to how polite, respectful and friendly the contractors are. For example the road had been dug up on two sides of my house, they always give me access to one of ...

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    Nikolas Waterman | Advisor | Billing

    Nick answered all my meter and billing questions efficiently and politely, he also had the time to explain fully my queries it was a pleasure dealing with Nick

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    Mmb - 80054392 - Project Team | Engineering Delivery

    Following almost three months of roadworks at Cow Hill, I felt compelled to write and let you know how polite, friendly and courteous the Bentley team working on the new sewer system has been. I am the mother of a three year old boy who lives in the vicinity and we have around the road every day fo...

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