Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dylan Nelson | Plumber | Metering

    Arrived on time, efficient job, No mess, work completed in just 30-40 minutes. Pleased with tidy pipework/meter installation.

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    Paul Harding & Dave Tonks | CST & Ganger | Wastewater Services

    Very pleased with the serivice provided by these two gentlemen.

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    Adam Boardman | Social Media Case Manager | Online Query

    Adam is brilliant, he has been there since I moved to Manchester late 2017 and nothing is ever too much! He's always been really helpful and responds within the hour usually. Thanks for all your help! Very pleased with the service received!

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    Sharon Fielding & Adam Boardman | Social Media Case Manager | Online Query

    Sharon and Adam have always been really helpful and respond very quickly which is brilliant. Nothing is too much for them. They have always helped with any queries I have had and not stopped until we have found an answer or solution. Very pleased with the help I've received over the past year an...

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    Gareth Jones & Alan Unsworth | CST & Ganger | Wastewater Services

    The above named investigated a possible sewer blockage. Both were polite ,thorough and efficient. Very pleased with the service they provided.

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    Julie Greenwood | Case Owner | Billing

    Having had trouble with our supply and the meters, Julie arranged for an inspection by an expert. He checked the system and analysed the usage. Julie had made several follow up calls and liaised with the engineer and myself before phoning me to suggest a solution . I found her recommendations to be ...

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    Jordan Robinson & Mick Winder | CST & Ganger | Wastewater Services

    Polite and helpful, incredibly thorough. They represented the company very well. Very pleased with their work and the feedback they gave we felt they went the extra mile to help find out what the bad smell was and to ensure it didn't return. If this hadn't have worked we were going to move house. T...

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    Stefan Carroll And John Medati | CST & Ganger | Wastewater Services

    Superb service good communication from Stefan and John pleased with job

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    Everyone | Engineers and call centre staff | Wastewater Services

    After telling a neighbour today how pleased I have been with the service provided by United Utilities, I thought it would be a good idea to tell you too..! From the two engineers who attended on February 19th to unblock a shared drain, to the staff dealing with incoming telephone calls, Megan in ...

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    Sharon Hitch & Network Delivery Team | Developers Services | Developer Services & Planning

    I made an unusual sewer connection application, certainly not the norm, it was dealt with efficiently with very good communication and in good time, very pleased.

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    Mike Sinnott | Customer Advisor | Billing

    Mike Understood my issue straight away, provided relevant options available for me and directed me as to where to find further information, he wasn't forceful but showed a keen interest to help me solve my issue I'm very pleased by mikes customer service he has made me feel glad to be a customer of ...

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    Phil Woolley | Customer Coordinator | Engineering Delivery

    I was absolutely delighted with Phil, he went above and beyond to call me back especially as he was from the contractor. Had a great conversation with Phil, really pleased, excellent call.

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    Baz Taylor/ Bob Atkins | C.s.t/ganger | Wastewater Services

    These two guys were very friendly and polite sorted the job in minutes very pleased with how it went and would highly recommend these guys to anybody, big thanks you baz and bob

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    Sarafaz Haji | Foreman | Water Services

    Would just like to pass on how pleased I have been with the professionalism of the maintenance worked carried out at my property. Mr Haji was extremely friendly and kept me well informed throughout the whole process. Even had a slight issue with the refitting of our pavement and it was resolved prom...

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    Paul Harding & Mark Dawson | CST & Ganger | Wastewater Services

    They very nice people did the job and cleaned all the drains off the street very professional and checked them with die Very pleased thank you

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    Tracey McKay Eddie Duffy | 2117288 | Wastewater Services

    Tracey and Eddie attend re a recent drainage issue. Both were very friendly, professional and courteous. They explained what they were going to doing to do and how long it would take. They explained the Health & Safety around the open Manhole. I am extremely pleased with the service United U...

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    Kieron Lapatrie | Customer Advisor | Water Services

    I was really nervous about ringing up after business hours on the emergency number but I was concerned I had no water pressure so virtually no water. I finally decided to ring in to ask about it. Kieron was so lovely to me. He was very polite about taking my details which could have seemed invasive ...

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    Matt Airey & Rich Selby | CST & Ganger | Wastewater Services

    The two lads turned up a day early in poor weather conditions at night to jet my drains. Very pleased with service from both of them.

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    Brett Taylor, Denny# | CST & Gang | Wastewater Services

    These two chaps turned up late yesterday - around 8pm when it was very dark - to deal with my blocked drains. My shower, bathroom sink and W.C. were affected. I've never been more pleased to see the pair on my property. I am the sole female householder here. I have to say that I have had low exp...

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    David McKenna | Case Owner | Billing

    David, sorted out our billing problem in a very quick and courteous manner. We were very pleased with the way he handled our complaint.

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    Andy Heaton | Private Leakage | Water Services

    Mr Heaton & his assistant were sent to investigate and repair any damage to the water main from the shut-off valve at the front of my property to an external point prior to entry to my house. A previous inspection had revealed a leak between the two valves but exact location could not be verifie...

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    Kathryn Hargreaves & Ian Haworth | Watee | Water Services

    Really good and fast service Very pleased

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    Joan Safhill | Customer service | Billing

    Joan was amazing,I rang to ask if I was entitled to help with my water charge within seconds she put me at ease took all the relevant information and was genuinely pleased that I was entitled for help,Joan was knolegable and within another few seconds my new direct debit was in place with my authori...

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    Dylan Nelson | Plumber | Metering

    Dylan came to survey and then install water meter at my home yesterday. He was very pleasant and professional. Explained what he was doing and what I needed to know about the new meter / how billing worked. He worked quickly and left everything neat and tidy. I was very pleased with the result. ...

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    Hazel Hopkins | Customer advisor | Billing

    i had 2 queries regarding my account i needed to change the account name to mine and a problem with changing to a water meter Hazel was very helpful and sorted out both queries very professional to my complete satisfaction i am very pleased indeed

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    Paul Harding & Dave Toni's | C.S.T. | Wastewater Services

    Reference 2098887 Paul phoned me to give me an hour's warning of his arrival to sort out my blocked drain. Everything went smoothly and just over an hour later they informed me they had cleared the blockage and showed me the cleared pipe on their camera screen monitor. I'm very pleased that the job...

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    Laura Clark | Telephone change in metre | Billing

    I called on behalf of my eighty five years old mother.As her eldest child discussed transfer to a water metre ..potential saving explained.Option to change back clarifies and speedy installation arranged for mum next Tuesday. Mrs Rita Sinnott pleased and anxiety taken out of situation. Well done ...

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    Lee Wood & Mark Merritt | CST & Ganger | Wastewater Services

    Really pleased with their service this evening. We called to report blocked drains, they came out very quickly and sorted the problem & explained what they did. Thank you.

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    David Braithwaite And Kev | CST and ganger | Wastewater Services

    These cheerful very competent men absolutely sorted my blocked drain problem. They gave me confidence right from the start. I was so pleased to see them. They cleaned everywhere beautiful. United utilities. You are very lucky to have these guys working for you. Thank you both. X

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    Callum Smythe & Ollie Smith | CST & Ganger | Wastewater Services

    Callum and Ollie were very quick to solve the issue. My wife and i are very pleased with the outcome.

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