Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stev Brome And M Radev | CST/GANG | Wastewater Services

    Excellent service from both the guys today in clearing a blocked drain and cleaning up ground Couldn't be more pleased with the team from UU

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    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    David Mccrave | Nct | Water Services

    David was very friendly, efficient and professional. He made a thorough inspection and made a recommendation/request for a small alteration in readiness for the connection. He is a good ambassador and helpful representative of united utilities. I was very pleased with the outcome, man thanks. Andy

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    Jordan Robinson & Mark Merritt | Wastewater | Wastewater Services

    After suffering with my garden flooding on numerous occasions, I had Jordan Robinson come out on a Sunday to try and find the problem. He was determined to sort it out and after 4 hours of checking a number of drains in the vicinity, him and his workmate Mark Merritt found and rectified the problem....

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    Marc Simpson | Customer Advisor | Billing

    Dear Marc Simpson, I would like to thank United Utilities for speaking with me about an unusual high volume of water from my home address. This was caused from the toilet that had been leaking whilst I was away! Fortunately having been a long standing customer of United Utilities someone noti...

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    Adam Hill | Plumber/Surveyor | Metering

    I was very pleased with Adam and the work he's carried out this morning, left area clean and tidy as well. 809869

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    Paul Harding And Ritchie Beckett | C.S.T. | Wastewater Services

    Job reference number 2086901 Just wanted to say what great service I had from Paul and Ritchie as they attended my blocked shared drain. I only reported the problem yesterday afternoon, so was very pleased to see the team arrive at around 2pm, 24 hours later to sort the issue. Paul was part...

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    Adam Boardman | Social Media Case Manager | Billing

    I'am very pleased to confirm Mr Adam was very helpful from the first time I contact Utility United. I had some situation to sort our and did not had a clue where to start. Adam explain with polite way all procedures. Whenever was need Adam phone me straight away. Adam is profesional, calm and helpf...

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    Jane Tatchell | WCT | Water Services

    Hi, I would just like to give positive feedback regarding the visit Jane did at my property, she extremely efficient and helped to resolve our problem. She made a call for works to be carried out external to the property and this took less than 48hrs... and also give some tips for our plumber for...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both employees were effective in resolving the blockage. They were extremely polite and explained everything to me. I am very pleased with the service we received. They even cleaned up after and advised me of a problem with my guttering. Delighted.

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    Daniel Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Brilliant work so so pleased and they even moped up my kitchen which nobody has done before after the work was finished. Thank you so much

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    Richard & Kieran | CST & Ganger | Wastewater Services

    Outstanding! Very pleasant, explained exactly what they found, and what they were doing to put it right. They took good care, and solved the problem. We are very pleased to recommend them for any award of your employee awards.

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    Aaron Hastings & Pete Howell | CST & Ganger | Wastewater Services

    After reporting a drain issue, I was kept informed by a number of telephone calls detailing their arrival at my property. On arrival both individuals were most courteous and helpful. The drain blockage was cleared in good time and was completed in a most professional manner. Both men are a credit t...

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    Alice Smith | Customer Service | Billing

    I had a query regarding an exemption due to a residential property being empty. However, the exemption required backdating. I was very pleased with the manner I was dealt with. Well done Alice, keep up the good work !

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    Alex Simpson & Jamie Pope | CST & Ganger | Wastewater Services

    I would like to nominate both Alex and Jamie for their fantastic job they did, for sorting out my blockage in the drain. They both worked hard to sort this for me, as the drain was blocked with hedge roots, between them they sorted it. They also informed me of what was happening along the way, the a...

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    Karl Donald & Beckie Mitchell | CST & Ganger | Wastewater Services

    We reported a problem with our drains and with in 3 hours Karl and Becky turned up, I have to say that both were very approachable and their work was nothing short of perfect. I could not have been more pleased with them and the way the resolved this issue. Thank You

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    Ian Pinches | Customer Advisor | Billing

    Extremely helpful well mannered kind and understanding using his manners at all times extremely pleased

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    Dave McCrave | NCT | Water Services

    Mr McCrave was very informative and explained the workings of the pipes and water supply from the road to the house clearly so I could understand what was happening. He explained what he was doing and why. He had made suggestions of how we could improve the supply of water to the house and what need...

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    Marq Smith | Customer Advisor | Water Services

    I telephoned to ask for help and assistance and I received everything plus more. His Customer Service skills was excellent. Very pleased, hope the onsite meeting at my property on 8/1/19 as arranged by Marq shall be equally pleasing

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    Kaz Boyle Robbie Potter | CST | Wastewater Services

    Very good service very pleased job well done

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    Kaz Boyle Robbie Potter | CST | Wastewater Services

    Very good service very pleased job well done

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    Nick O'rourke | NPT | Wastewater Services

    Nick and his team came out on New Years Eve 2018 at around 8.00pm to our home where we had suffered a flood and ongoing waste water entering the house. They quickly reduced the water in the main drain to stop the flow into the house and then set about investigating the cause which unfortunately was ...

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    Steve & Amanda | CST & Ganger | Wastewater Services

    I am nominating these employees because they came and did a great job i was very pleased that they cleaned up after themselves and did a fantastic job of it. very pleasant people and i am very grateful thankyou.

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    Jessica Rainger | Customer Advisor | Billing

    Absolutely fantastic customer service skills and so very helpful. Sorted out my bill and went above and beyond to help. Very pleased with the service provided, thank you.

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    Sharon Hitch | Developers Services | Developer Services & Planning

    I am pleased to advised that I received excellent service from Sharon, she was clear and precise with her advice and very helpful in her explanation of what was required in respect of the application to your good selves. Thank you.

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