Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Liam Mulcahy | Water Customer Technician | Water Services

    Called to check my water pressure and flow. He was very pleasant and informative. He telephoned before the appointment to confirm time of arrival and was very patient and chatty when he had to wait for 15 mins for a key to arrive to allow us in to the property

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Dean and Ross were very friendly and professional. They went above and beyond their responsibility, clearly explaining and keeping us informed of progress. They are doing an unpleasant job with a cheery smile and certainly brightened our day. Having uused other drain and Plumbing services lately we ...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Outstanding service from these 2 operatives. Very clear information about what they were doing. Very polite pleasant & helpful. Really impressed.

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    Carly Fletcher | Customer Advisor | Billing

    Carly was extremely helpful & very pleasant explaining about the advantages of having a water meter installed & also advising me of a scheme for people with disabilities after I had informed her of some of my health problems. I now feel reassured that I am doing the right thing in having a ...

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    Paul Foster | Customer Advisor | Water Services

    Paul has kept in contact on a weekly basis to inform of action to be taken, and to ask if I have noticed improvements. He is always pleasant and shows respect to me, a customer. I feel he did everything in his power to resolve my problem.

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    Danielle Barrow | Customer Advisor | Billing

    The advisors name was danielle and im certain she was in a courts proceedings department. I wasnt the most pleasant of calls to start with as it was regarding a ccj i wasnt aware of that had been filed against me over 2 years ago. I cant commend danielle enough. I really cant. I was worked up and da...

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    Heather Bunnell | ? | Billing

    Very helpful and pleasant lady who quickly sorted out my issues in relation to the termination of services on the recent relocation of my mother to sheltered housing accommodation

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    Gary Thorne And Craig Breen | CST (RES) Team N6 Stockport Reference: 2128426 | Wastewater Services

    Both Gary and Craig were incredibly professional and pleasant during there visit to come and fix our blocked drains. They are both very courteous and wiped their feet on the mat at the front door until spotless! A fantastic service and they even put up with my nagging to understand what they were do...

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    David Mccrave | Network Customer Inspector | Water Services

    Advisor was pleasant and knowledgable which gave me confidence what I was being told was correct. He explained in detail what steps would need to be taken to resolve issue. Thank you

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    Jon Jefferies | Dig team | Wastewater Services

    Spent 4 days digging a very deep hole in our garage and then mending a collapsed sewer pipe. The job was carried out with no fuss and no real inconvenience to ourselves. All work was done in a clean and tidy manner and the site was cleaned up afterwards. We were kept informed of progress at all ti...

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    Lee Wood & Mark Merrit | CST & Ganger | Wastewater Services

    Two lads did a fantastic job of clearing a blocked sewer ..they cleaned and disinfected all the contaminated areas round my property...they were pleasant and polite and kept me informed of what they found ..good job lads ..we are very happy with the service you provided today ...

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    Lucy Padgett | Customer Experience Coach | Billing

    I rang united utilities onFriday 5th April and was extremely fortunate to get Lucy.She dealt with my enquiry in an extremely professional manner.She went over and beyond her duty by phoning me back on the Saturday and again on the Monday I have NEVER had such a pleasant and professional customer s...

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    Julie Halloran And Lee | CST / GANG | Wastewater Services

    Julie and Lee were pleasant and professional. They explained what they were doing and what to do should the problem arise again. They had smiles on their faces whilst dealing with a not very pleasant situation. Many thanx 520002125106

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Katie Holbrook | Customer Advisor | Billing

    Katie was a pleasant and very knowledgeable help to me when I called wanting to pay my bill as I missed my DD. There was a smile in her voice throughout the call and she was keen to listen to my concerns before offering guidance. She is truly an asset to your establishment.

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    Sheralyn Tilch | Customer Advisor | Billing

    Lovely pleasant lady to do business with.

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    Jane Tatchell | Water Customer Technician | Water Services

    Jane attended our house to locate the stop tap, which she did very quickly, even though it was buried under tarmac. She was very pleasant and helpful and a credit to the company.

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    Alex Johnstone | Water Services

    Alex has been truly helpful and a pleasure to deal with he was thorough with his explanation of what was happening with the situation and kept me updated every step of the way with a pleasant attitude he is a credit to you and Alamo the rest of the team were unbelievable in their efforts to stop ...

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Two professional and pleasant workers. Clearly work well together. Health and Safety conscious. Helpful and polite. Job done quickly, efficiently, orderly.

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    Ollie Smith | CST | Wastewater Services

    First class drain clearance service. Quick, efficient, polite and pleasant to deal with.

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    Mike Bryan & Shane Haughton | Team Lead (Civils Dept) | Wastewater Services

    Reference 0885-0319. A big thanks to Mike and Shane for their hard work today, altering the trap in the drain I share with neighbours in order to reduce the likelihood of further blockages . Also for tidying up afterwards and being pleasant and courteous in spite of cramped, dirty working cond...

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    Simon Macdonald | Customer Advisor | Billing

    Simon Macdonald. He was very pleasant and very very helpful a very nice man and very polite thankyou Simon for your help

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    Jessica Rainger | Customer Advisor | Water Services

    Very well spoken and amazing customer service, and she sounded like she loved her job thank you for being so pleasant

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    Jane Tatchell | Water Customer Technician | Engineering Delivery

    Lovely lady..Very pleasant & efficient at her job. Sorted out the problem quickly.

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    Dylan Nelson | Plumber | Metering

    Very pleasant

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    Laura Clark | Billing

    I found Laura to be extremely friendly and pleasant to talk to. She is a credit to your company

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    Wez Odell And Rob Hardie | CST/jetter | Wastewater Services

    Both were well mannered gentlemen. Wez kept me informed with regards to the blockage that we had. He kept me well informed of everything they were doing. Really pleasant to deal with!

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    Stacey Kyle | Billing

    Polite,friendly Sounsuggested payments by D/D over the phone, 4weekly I did not know this was possible. Sounds like a lovely lady. Wish everyone I spoke to on the phone was so pleasant and helpful.

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    Millward Thomas | Metering Specialist | Metering

    He was very friendly and pleasant. Very informative. They did an excellent, quick job leaving the pavement swept and clean.

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    Babs Mcauley And Chris Morris | CST + Ganger | Wastewater Services

    Job reference 2121219 There was a blocked joint drain from 2 houses. I phoned at 9am and by 4pm Babs and Chris arrived. They were very pleasant and friendly, and positive about the job. They sorted the problem out quickly and effectively, but also noted other circumstances. For instance Babs dilute...

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    Barbara Mcauley & Richie Beckett | CST & Ganger | Water Services

    Visited to inspect for blockage in manholes and culvert after call that morning. Arrived promptly, very pleasant and helpful and explained what was being done. Very satisfied with service, all round.

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    Dylan Nelson | Plumber | Metering

    Pleasant, quick, clean operator who had our meter fixed in no time with no fuss

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    Sarfaraz Haji | Network Leakage Technician | Water Services

    It was great to see that great customer service still exists. Sarfaraz Haji was so pleasant, happy & informative during his visit & investigations at our private property, that it was a pleasure to meet him and and we felt lucky to have him appointed as our UU engineer. Throughout the in...

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    Hannah Cooper | Customer Advisor | Water Services

    Very helpful pleasant took the time to put my mind at rest.

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    Alex#pat# | Team Leader | Wastewater Services

    Alex & Pat were superb replacing the sewer pipe under my garden wall on Carlton St, Old Trafford. Arrived on day every day, kept me updated and always pleasant and smiling. I was very apprehensive about the work being done, but they did the work so quickly, with minimal disruption. They answer...

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    Brett Taylor Mark | Cst&gang | Wastewater Services

    Brett and Mark attended my house today and were able to resolve my issue with a build up of waste water coming from adjoining property and as a result causing a overflow of waste onto my property.They were both very professional and pleasant and explained to me what they had done and then contacted...

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    David Gray | Plumber | Metering

    Hi there, my appointment was between 8am and 1pm, David arrived spot on 8am (unheard of nowadays), quite an awkward place the meter had to be fitted, but he did it after having to cut a pipe because I had an outside tap which was causing a bit of a problem, I actually heard him on the phone saying t...

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    Paul Harding & Mark Dawson | CST & Ganger | Wastewater Services

    It isnt very often you get two guys that are very pleasant in a very unpleasant job. They were very friendly and good natured they made sure that every drain was clear checking with a dye thanks to the lads for a good job done yours sincerley

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    Liam Graham | Leakage Tech | Other

    Thanks to Liam for all his help in getting my issue resolved. A very pleasant young man & nothing seemed to be to much trouble . Thanks again

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    Gill Smith | customer tech | Water Services

    Gill Smith was absolutely great explained everything in full and was very pleasant. She definataly knows her job and was very thorough and helpful.

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