Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Ian Johnson | Installer | Metering

    Fitted water meter. Did a quick, clean & tidy job. Explained everything really well. Very pleasant.

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    Wayne Aiden | Metering

    Both Wayne and the young man with him were polite efficient and very pleasant. They appear to have done a good job of fitting the water meter and the team who came to re tarmac the path have also done a good neat job. Thank you There doesn't seem to be a box for this information but on the card give...

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    Duncan Wood | Customer tech | Water Services

    Excellent customer service, courteous, helpful, knowledgeable, very pleasant demeanor,

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    Adam Hill | Plumber | Metering

    Excellent job, done quickly, fully explained. Very helpful and very pleasant.

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    Ian Carter | Water customer Tech | Water Services

    Extremely pleasant ,Phone call before he arrived and turned up bob on time. Work done quickly and explained clearly what would happen next.

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    Katie White | Customer services | Wastewater Services

    Ref:2088908 Katie dealt with my complaint regarding waste water entering my house.. From the first call Katie was polite, pleasant, efficient and sympathetic to our concerns. She is a credit to UU.. Marty Joyce

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    Laura Clark | Customer service | Water Services

    Very pleasant and very clear and concise when answering my questions - An asset to to U.U.

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    Stacey Kyle | Billing

    Stacey was very helpful, a joy to discuss my questions with and pleasant.

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    Ian Johnson | Metering | Metering

    He did a very good job clean job , very pleasant man. We were happy with the way he worked and his general manner. *submitted by uu employee with customer on phone no inet access*

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    Gary Thorne And Craig Breen | (Res)team | Wastewater Services

    Both lads were really helpful and really friendly. As unpleasant as the job must be they both had smiles on their faces and kept us informed of everything they were doing.

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    David Jaundrell | Customer service | Water Services

    Very helpful and pleasant

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    Paul Bolan | Network technician | Water Services

    Although it was late in the evening, (8.30pm), Paul was extremely helpful, pleasant and courteous. He took the time to ring and let me know that he would be at the address within 20 minutes, and arrived spot on. He was quick and efficient at solving the problem and made sure I'd sufficient water be...

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    Ian Johnson | Meter INSTALL | Metering

    He was both courtious knowledgable and very pleasant A no fuss great job

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    Curtis Thompson Dave Brazendale | CTS | Wastewater Services

    We got a phone call ten minutes before the two men came. They did the job politely pleasant and efficiantly.job done with no mess left behind.i commented to my husband what nice pleasant lads they where.Brightened up our Sunday morning.

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    Nick O’rourke | D.D.T | Wastewater Services

    What a nice change to get somebody pleasant and polite to attend to my blocked drain. Not only efficient but also explained the situation thoroughly and is a credit to your company

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    Sheralyn Tilch | Sheralyn Tilch | Water Services

    One of the best customer services. Seralyn was very helpful, pleasant and friendly. She gave the advice and suggestions to complete the work yet save me money. A winner!

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was extremely pleasant and helpful. She carefully explained the reason for the credit on my account and advised me where to find my meter. She then thoroughly and clearly explained to my mum about the process of fitting a water meter. She went above and beyond our queries, and even added my mu...

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    Paul Chapman | Wastewater Services

    Fabulous and pleasant service. Really made us feel like he cared and everything would be sorted

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    Brian Purvis | NPT | Wastewater Services

    Pleasant, very thorough service - offered good advice on improving our existing system to prevent further problems- really appreciated their help in sorting a problem that was causing us a great deal of anxiety. A really great team.

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    Kirsty Burrows | phone operator | Water Services

    very helpful I got a bit fulstered but she was great and helped me to give the right information very pleasant and good at her job thanks from a Wigan lad cheers x

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    Bill Barkley & Steve Senior | CST | Wastewater Services

    Kept in touch throughout the cleaning out of drainage piping which was solidly blocked with fat further down the line It took about two and half hours plus A job well done by a couple of very pleasant people Thank you G.G

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    Adam Hill | Plumber | Metering

    Excellent service . Very pleasant done with a smile. An asset to your company.

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    Stacey Kyle | Dont know | Billing

    Stacey was brilliant. She sorted my problem out really easily, she was pleasant to talk to and knew what she was talking about. She's a real gem & deserves a bonus

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    Paul Jolly | Plumber | Metering

    Pleasant helpful and informative young man.

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    Paul Harding / Ste Gibbons | 2091085 | Wastewater Services

    I rang UU on behalf of my neighbour who is an elderly widow. She was experiencing flooding of foul water. I was contacted by the team within 24hrs and they arrived soon after. Despite bad weather conditions they were extremely pleasant, helpful and explained exactly what they intended to do. They qu...

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    Kevin Coiles | Billing

    Very professional and very helpful! Made the phone call a very pleasant experience and was very understanding of my situation. Thank you!

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    John Mcelroy | WCT | Water Services

    John has today attended my house to investigate a problem we had with the supply of water to our bathroom. John rang to advise he was on the way and on his arrival he was most pleasant, friendly, personable and polite. Despite there being no obvious cause of the problem, he persevered trying a ran...

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    Stacey Kyle | Customer service | Billing

    I'd like thank and nominate Stacey for her patience, pleasant manor with regards to resolving my querie, informing me of my options reassuring me.

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    Wayne Lawerence | Meter Installer | Metering

    Wayne came to fit me a water meter today. He was very pleasant, polite and explained everything that was happening as he went along. couldn't fault him.

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    Ryan Singleton | Customer service | Water Services

    Ryan was pleasant, very informative and made the whole process hassle free

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    Lianne Collins | Billing

    Lianne was very helpful and made me feel I could ask her any thing. She was so pleasant and very easy to talk to she was lovely.

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    Georgia Ellis | Inline chat advisor | Online Query

    Very efficient and pleasant approach on the chat.

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    Ashley Walker & Billy Barlow | CST/GANGER | Wastewater Services

    Ref: 520002083051 These 2 men were brilliant, took great care and persevered until they were satisfied with the job. Very courtious and pleasant. Lovely people. Thank you UNITED UTILITIES Ashley Walker & Billy Barlow Regards Marilyn

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    Kirsty Burrows | Customer Advisor | Water Services

    very helpful I got a bit fulstered but she was great and helped me to give the right information very pleasant and good at her job thanks from a Wigan lad cheers x

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    Pauline Howlett | Customer Advisor | Billing

    Very pleasant and helpful

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    Malachi Gallagher /martin Radev | CST/Ganger | Wastewater Services

    Malachi and Martin showed excellent knowledge and very practical solutions to our problem explaining the best way forward to resolve the issue . They were also pleasant and courteous throughout a credit to united utilities.

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    Marcus Hayword & Ant Dawson | C.S.T/Gang | Wastewater Services

    Marcus and Ant were brilliant, they put my mind at rest explained the procedureand showed me the camera in action. Very pleasant and professional throughout and so polite. Credit to united utilities.

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    Jordan Robinson/mick Winder | Wastewater | Wastewater Services

    Excellent service, polite and pleasant. Worked very hard and solved our problem as quickly as they could. Superb.

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    Jordan Robinson / Paul Boddington | Waste water | Wastewater Services

    Perfect Service. Fast diagnosis. Pleasant to deal with

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    Merrily Johnston | Water Services

    Not sure if correct department but phoned at your request re high bill and Merrily so helpfully and patiently went through all our usage to exclude leaks and understand how much water used for what and discovered our peaks which were likely due to our swimming pool top ups and hot summer and now I f...

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