Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Conor Donaghy And Rich Currie | waste water | Wastewater Services

    Team called out today to clear sewerage drain and surface water drain because toilet in house was overflowing with water and not draining they did an outstanding job and kept me informed throughout their work and was really clean putting bags down to enter house, they successfully cleared blockage a...

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    Kirsty Burrows | Customer service ICC | Wastewater Services

    She was very kind in helping me sort out someone to help sort our sewage backup problem, she knew i waa distressed and fed up after housing authority and their contractors had let me down and didnt finish service to us by calling United utilites for us or letting us know how things had progressed. ...

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    Kevin Mugridge and Graham Mawdsley | Kevin and Graham | Wastewater Services

    Ref.2091082 Wednesday 6 February 2019 Outstanding service, methodical investigation, resolved the problem, great customer service skills. Excellent ambassadors for UU, if everyone is performing at this level the company must be doing a lot of good things internally.

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    Mick Barton & Simon Gallaghan | CST & Ganger | Wastewater Services

    What a pair of lovely employees I met today from united utilities. The service they provided was outstanding. From the customer service to getting the job done they were fantastic. Super friendly but still professional. Thank you so much ! Sophie Nixon

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    Paul Jolly | Plumber | Metering

    I had my water meter installed today by Paul from Greenage, he is an outstanding person and a credit to your company. He fully explained his role and made me feel confident about his ability to carry out the work. Having completed the job he cleaned the area in which he worked, leaving me with n...

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    Caitlin Galloway | Customer Advisor | Water Services

    Caitlin Galloway helped me with an enquirey about water works that had taken place on my driveway in 2018. She was extremely polite, helpful and got me all the information i needed within minutes. An outstanding example of great customer service. What a lovely person to deal with.

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    Stacey Kyle | Customer Advisor | Billing

    Stacey has earned my nomination for her outstanding, standard-setting customer service - and the fact that I'm writing this when I'm extremely busy highlights this. She made what I anticipated as a tedious task, effortless and fun. She managed to unlock my account, change my address, set up a di...

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    Jessica Rainger | Customer Advisor | Billing

    Phoned today to set up my water account and as a first time buyer I was completely clueless... Jessica was fantastic! She talked me through everything I needed to know step by step and made the whole process very easy to understand. She was very friendly and I could not ask for anything more...outst...

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    Lee Timmins | CST - N8 Waste Water | Wastewater Services

    Lee Timmins and his partner provided outstanding service on Saturday 2nd February 2019. They rang us before they arrived, and because we were going out got on with the job straight away. They rang us when they had finished ( as we were out) and left a written report and plan of what we needed to do...

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    Liam Thorpe/shaun Cuthbert | CST engineer | Wastewater Services

    The above named employees attended my property following a bad after having a massive flood from a blocked drain. The employees were amazing, friendly and re-assuring. They attended to the drain and left my property after disinfecting the area. They are both a credit to their company and deserve ...

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    Sarah Smith | Customer Care Advisor Advanced | Water Services

    Sarah was outstanding in sorting my recent issue out. She kept me fully informed called when promised. I am an ex director of a Customer service team and would have been very proud with the way she handled my problem. Well Done Sarah

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    Laura Clark | Customer Advisor | Billing

    Outstanding service with very timely resolution to my issue.

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    Richard & Kieran | CST & Ganger | Wastewater Services

    Outstanding! Very pleasant, explained exactly what they found, and what they were doing to put it right. They took good care, and solved the problem. We are very pleased to recommend them for any award of your employee awards.

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    Rob | NCI | Water Services

    I want to nominate Rob as he finally managed to get my water pressure problem sorted, where others have failed. He remained involved with this problem so I did not have to see different inspectors each time. He listened to me and was committed to sort out the issue which had been outstanding since 3...

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    Wayne & Joe | CST & Ganger | Wastewater Services

    Wayne & Joe attended our home yesterday to check out and deal with a blocked drain. They were absolute Stars", both knowledgeable, efficient and empathetic to our situation. They demonstrated humour and understanding and delivered a outstanding level of customer service in difficult circum...

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    Eileen Davenport | Customer relations | Billing

    I would like to nominate Eileen Davenport for the unbelievable service I received from her. I have had dealings with gas and electricity companies in the past which where a nightmare so when I contacted united utilities for the first time ever with a billing and smart meter problem I was ready for t...

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    Heather Bunnell | Debt Recovery / Customer Relations | Billing

    A few weeks ago I called to my mothers house and found a number of long standing / outstanding bills from United Utilities for water. My mother sadly passed away more than a year ago and since then the house has been empty and unmanaged as I and my two brothers work away and overseas - which has ma...

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    Sheridan Appleby | Case Owner, Customer Relations | Billing

    The service we received was outstanding, Sheridan went above and beyond to assist us and was true to her word, she called and updated us throughout and couldn't of done enough to help. I have recently been in ill health and my husband is currently away on excercise with the military, so trying to de...

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    Jessica Unsworth | United utilities support | Water Services

    Fabulous customer service skills. Helped me with a home move transfer which was complicated by a leak at the old address. A costly leak and subsequent bill! Jessica was really helpful in amending the charges and went out of her way to reduce the outstanding amount. Very reassuring at a stress...

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    Ruth Atherton | Customer Advisor | Billing

    I had a query & got through to Ruth. As soon as she started talking, she was very upbeat, warm & friendly. I explained the question I had & Ruth was so re-assuring & explained fully about my account. It was quite late on in the day, but she as I said she was very attentive & we...

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    Babs Mcauley | CST | Wastewater Services

    :Ref. 2075991 Absolutely amazing service, we were in a right mess everywhere. this lovely lady got it sorted and cleaned up quickly keeping me up to date every step. Absolutely outstanding service and I can't thank her enough.

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    Mick Barton Ian Heally | CsT & Gang | Wastewater Services

    Excellent service helful and profesinal highly recomend thank you for for outstanding work.

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    Mick Barton & Ian Healey | CST & Ganger | Wastewater Services

    Excellent service helpful and professional highly recommend thank you for for outstanding work.

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    Matt Wiswell | Customer Advisor | Billing

    Was a pleasure talking to Matt today outstanding service made me feel very much an important customer his customer service skills are amazing

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    Adam Fitzsimons | Customer Advisor | Billing

    What a fantastic experience the joys of paying my bill was absolutely uplifted by an outstanding member of your work force his name was Adam and quite frankly he was a joy to talk to He was very attentive and tended to my every need the only words that describe him is wow factor thank you Adam

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    Will Jones | Customer Advisor | Billing

    Had a problem with my outstanding bill this situation was resolved professionally through chat as i didnt have a phone and was very helpful so thanks wil Jones for the time and patience..credit where it's due....thanks

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    Deborah Leadbetter | Customer Advisor | Billing

    I had to complain about our water supply and Deborah dealt with our case. She contacted me at every step of the works with an update. explaining what stages the job was at and when she would next update us. In a world of so much negativity, she was outstanding. Her manner was friendly, understandin...

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    Kirsty Lord | Other

    I have been in contact with Kirsty and "Andy", whose surname I do not know, a couple of times. All conversations have been extremely helpful. I have absolutely no complaint. Indeed, having had not very good experience in contacting utilities in the past, they far exceeded my expectations....

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    Sarah Kenny | Customer Advisor | Billing

    It's easy to feel satisfied when you are told that you don't have to pay anything! However my objective was to tie up loose ends from selling my property. As you can imagine the sale proved stressful, so when Sarah began outlining how the situation was to be managed I had an overwhelming fear of dre...

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