Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Outstanding service from these 2 operatives. Very clear information about what they were doing. Very polite pleasant & helpful. Really impressed.

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    Malachy Gallagher, Lloyd Bateman,joe Edge | CST | Wastewater Services

    I wish to nominate the above team for outstanding and polite service. The job was completed efficiently and they seemed to have real pride in what can only be described as an unsavoury job. Nothing seemed to be too much trouble for them. Wish all workmen were like this. A Very Satisfied Custome...

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    Anne Marie Scully | Customer Advisor | Wastewater Services

    My name is Jason Denniston and I working on Behalf of Oldham Council (Unity Partnership). I called you office today not really knowing who to speak to regarding a query I had with a UU Combined sewer which we are working adjacent to. Anne Marie (in my opinion) went above & beyond to try and asce...

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    Michael Halliwell & Kieran Wood | CST & Ganger | Water Services

    Came to look for a water leak in my cellar. Outstanding service had everyones water running.Checked soil pipes and put dye down drains. Checked sewer pipe too. Spent over three hours with us and youve guessed nothing came in. They were very professional and caring men. They deseve to be recognized. ...

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    Ryan Singleton | Water Services

    Ryan gave outstanding customer service in handling my issue of a potential burst pipe. He was very clear with information and followed up when he said he would. Thanks Ryan!

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    Mark Holland & Anthony Dawson | CST & Ganger | Wastewater Services

    Service was outstanding! Not long after my call to customer service, the engineers Mark and Anthony was around within half an hour! Guess I was lucky because the guys was doing another job around the corner. With their knowledge and expertise I sorted out within an hour. Excellent service including...

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    Stephen Iveson And Ant Dawson | CST & Ganger | Wastewater Services

    I had the most outstanding Service with these guys, they were very polite and informed me of what was the cause of the blockage, they tested my toilet flush with green dye, and proved to me that the blockage was clear by showing me the empty drain. We had very good banter and I am happy with service...

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    Stephen Iveson & Ant Dawson | CST & Ganger | Wastewater Services

    Proved outstanding work in a messy and awkward job of clearing a blockage in a drain that took an unexpected tour into a neighbouring proper. They kept me updated throughout the job and solved the problem, all with good humour.

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    Jaundrell, Lana | Developer Service Assistant | Developer Services & Planning

    I have not worked with Lana before but a development we have at Church Street in Warrington was adopted on the day the 12 months maintenance expired.This was down to Lana requesting any outstanding information.I look forward to working with her on future jobs in the near future and concluding the ad...

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    Scott Brogan | Billing | Billing

    Scott offered me a very good deal on helping me clear my outstanding balance

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    Chloe Davies | Customer Advisor | Billing

    Ms. Chloe Davies at United Utilities Customer Service Call Center poses excellent customer service skills. She is highly capable of understanding customers issues surrounding bills, metering, and other logistical and technical matters. Her communication skill is outstanding and she conveys her messa...

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    Carol Marshall | Project Design Technician | Developer Services & Planning

    Carol Marshall outstanding delivery

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both these lads arrived at 7.30 at my property on a Sunday night. Most people would be in a rather bad mood having to work a Sunday but these boys turned up happy and helpful. There customer service was outstanding. Very up beat and got to the job on hand straight away. After they had finished they ...

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    Jodie Corfield | Customer Advisor | Billing

    Jodie was fantastic today she sorted my query quickly and very efficiently. She dealt with me with great compassion due to my circumstances. You should be very proud to have jodie as part of your team as she is an excellent customer service agent and deserves all the recognition she can get for doin...

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    David Jaundrell | Customer Advisor | Water Services

    Dave went above and beyond helping me out with a drainage problem at mine and my neighbours properties. What an outstanding service and advice he gave me. More people like Dave please. Many thanks

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    Craig Daniels | Developer Engineer | Developer Services & Planning

    Craig has been outstanding throughout the process of getting our development onto maintenance. look forward to working with him moving forward.

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    Phil Vidamour | Engineer | Water Services

    Phil came out to a mains water leak at my father in laws. He was outstanding. Polite, professional and has sorted out the work needed promptly. Thank you

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    Phil Vidamour | Engineer | Water Services

    Phil came out to a mains water leak at my father in laws. He was outstanding. Polite, professional and has sorted out the work needed promptly. Thank you

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    Lee Jackson | Customer Advisor | Billing

    Good Afternoon, I called the help line at 14:46 today and spoke immediately with Mr Jackson. After the general questions confirming I explained my situation regarding been made homeless thanks to the governments mistake and now I am trying to catch up with everything. Mr Jackson was welcomi...

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    Jessica Rainger | Customer service | Billing

    I had an outstanding bill and letters from a debt collection company saying I had chosen not to pay. The bill was for my student address- which was contracted as all bills included. My ex landlord had set up an address in my name without my permission. Jessica was able to find the two accounts u...

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    Sharon Fielding | Billing

    Excellent customer service. Fast reply, extremely polite, mannered and very accommodating. Queries fully resolved and service provided was outstanding. Give her a raise.

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    Mark Holland, Anthony Dawson, Barry Taylor (big Truck To Clear Drains) Hannah Wieland | Awesome | Wastewater Services

    The people named are the main folk who we dealt with having suffered a blocked drain. From the 1st phonecall on a Sunday the customer experience was amazing. Despite it only appearing as one blocked toilet, from experience it was normally something to do with the pumping station on our road. My conc...

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    Ste Senior And Bill Barkley | CST | Wastewater Services

    Outstanding service. So pleasant, reassuring and efficient. Couldn't have asked for more. Thank you so much

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    C2v+ - 80040093 - Project Team | Engineering Delivery

    Dear Sirs, Madam.....to whom it may concern. At The Top Good Morning....Well, I could write a full page , but it's not needed..... Just to say what an Outstanding, Dedicated, Polite. Friendly, Great team you have working here.... The process of having work done in your area always seems fr...

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    Ian Pinches | Telephone help | Billing

    Outstanding customer care, very friendly and an absolute pleasure to deal with, many thanks

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    Gemma Breen | Customer advisor | Billing

    Contacted United Utilities today regarding an outstanding debt from a previous address which I did not know anything about. I was unable to phone in person due to being in work. Gemma was really polite, explained everything in full to me and gave me all the information I needed. She is an absolute c...

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    Alex Simpson, Jamie Pope | Wastewater Services

    Alex Simpson and Jamie Pope from the Network department came out today to resolve the issue we had with a blocked drain in our back garden. From start to finish they provided us with outstanding service and we cannot thank them enough for all of their hard work. We'd also like to thank Charlie from ...

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    Christopher Costello | Customer service advisor | Billing

    I emailed to make an arrangement to pay off my outstanding bill. I had a response from Chris and found that he had already applied this to my account. Chris has responded to my further queries very quickly and has made me feel so much better about my situation. I was anxious about contacting united ...

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