Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Keith Innes | Water Customer Technician | Water Services

    Keith Innes attended a property that we let out to investigate metered high water usage. I was told that he would ring me in advance and arrange a precise time for us both to meet at the agreed address. This actually happened. He rang and said that his eta was 15 minutes which gave me ample time ...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Dean and Ross were very friendly and professional. They went above and beyond their responsibility, clearly explaining and keeping us informed of progress. They are doing an unpleasant job with a cheery smile and certainly brightened our day. Having uused other drain and Plumbing services lately we ...

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    David Winstanley & Mark Hughes | CST & Ganger | Wastewater Services

    Received excellent service from David and Mark, they resolved a problem that has been with us from many weeks were others have failed in their visit , they carried out the work in a very professional and friendly manner. On completion of the work they took time to make sure we understood the work ...

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    Lauren Tran | Customer Advisor | Billing

    My mother had a problem with her bill, I spoke to Lauren who not only answered all of our queries but was polite and friendly in her manner. The customer experience surpassed my expectations. Many thanks.

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    Maria Dell | Customer Advisor | Billing

    Just spoke to Maria she was so helpful, super friendly, figured out what had gone wrong with my account and apologised and got everything set up correctly. Lovely lady, if only there was service like that when calling other utility companies!

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    Heather Bunnell | ? | Billing

    Very helpful and pleasant lady who quickly sorted out my issues in relation to the termination of services on the recent relocation of my mother to sheltered housing accommodation

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    Caitlin Galloway | Customer Advisor | Billing

    Caitlin understand the unusual situation of my brother in law and his health problems and provided us with nothing but the best professional advice and help we could ask for. From speaking with a number of people at UU over the last few weeks none have been a patch on Caitlin! Caitlin is truly an as...

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    Caitlin Galloway | Customer Advisor | Wastewater Services

    Because I had a problem with my mother in laws waste water I. Her house and she helped me to get the right people to come the same day she went above and beyond her job role for me.

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    Lucy Padgett | Customer Experience Coach | Billing

    I rang united utilities onFriday 5th April and was extremely fortunate to get Lucy.She dealt with my enquiry in an extremely professional manner.She went over and beyond her duty by phoning me back on the Saturday and again on the Monday I have NEVER had such a pleasant and professional customer s...

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    Carly Fletcher | Customer Advisor | Billing

    Very helpful polite and caring explained all I need to do to sort out the account for my brother who is in hospital thank you

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    Stephen Portman | Case Owner | Billing

    I have had huge problems with your billing and collection departments culminating in stress and depression and the only employee that has gone out of their way to resolve these many ussues is Stephen Portman who is a major assett to your organisation and customer care. i only wish others were more l...

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    Kerri Jones | Customer Advisor | Billing

    We have a leak from a drain on our drive Kerri was very helpful as we could hardly hear each other so she called me back. She was lovely and cheerful and very efficient found our property on your map system and the smelly drain and arranged for your engineers to call. Excellent customer service a...

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    Laura M Hodgson | Customer Advisor | Billing

    Laura explained that it had been spotted that my water usage had been unusually high . This surprised me as I make a conscious effort to monitor my water usage . I then remembered that a downstairs water system had not been shutting off at the end of a flush . I had sought advice from a plumber and ...

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    Nick Price | Network Customer Inspector | Wastewater Services

    Great response and service

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    Beverley Hale | Debt Collections | Billing

    Beverley was extremly helpful to me today, i was really nervous about ringing to set up payments as i have got myself into abit of bother, she was kind, understanding and just really helpful when i expected quite the opposite! And on top of helping me set up payments really easily she also offered s...

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    Marcus Hayward And Denny Beddows | CST & Ganger | Wastewater Services

    I reported a problem with my toilet. Your men found an adjacent manhole full of waste. it would not clear and after further inspection found other manholes full.They worked non stop to try to clear the problem eventually having success from a manhole further down the street under a parked caravan. t...

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    Michael Hitchin | Water Services

    Michael works in the escalation team, I have experienced ongoing issues with Homeserve which have resulted in me contacting UU on several occasions. I spoke to Michael a few weeks ago, he took full responsibility for looking into my issue, he rang back when he said he would, he was extremely helpfu...

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    Dawn Thomson | Customer Advisor | Billing

    Dawn was brilliant at understanding the needs and adverse situation of my disabled mother, Fatima who is 87 years of age. She empathised and identified with some incisive questioning the difficulties we were facing and quickly identified measures that would help. As a metered home user this include...

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    Sharon Harden | Customer Advisor | Billing

    Very professional, answered my questions with ease and straight away. Her professionalism and customer service skills restored my faith in great customer service after an awful experience with another utility company just before this chat which could not have been more different. Sharon was spot ...

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    Mark Holland & Anthony Dawson | CST & Ganger | Wastewater Services

    Service was outstanding! Not long after my call to customer service, the engineers Mark and Anthony was around within half an hour! Guess I was lucky because the guys was doing another job around the corner. With their knowledge and expertise I sorted out within an hour. Excellent service including...

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    Sarah Kenny | United Utilities Telephony | Water Services

    Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths ...

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    Sue Barnett | Complaints Dept | Water Services

    Sue was the only employee at Untied utilities to call me back after a long dispute regarding a house leak. All the other customers service advisors were nice and polite but never got to the route of the problem. Sue was efficient and organised and phoned me before schedule I really appreciate good c...

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    Tracy Mulholland | Billing

    I rang up the other day to follow up on an issue on our street. United Utilities have been out to it twice and it is really a council issue. Tracy was extremely proactive in following up and also called me back so that I could go back to the council and tell them what the issue is. She was very help...

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    Babs Mcauley And Chris Morris | CST + Ganger | Wastewater Services

    Job reference 2121219 There was a blocked joint drain from 2 houses. I phoned at 9am and by 4pm Babs and Chris arrived. They were very pleasant and friendly, and positive about the job. They sorted the problem out quickly and effectively, but also noted other circumstances. For instance Babs dilute...

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    Phil Vidamour | Network Technician | Water Services

    Phil is always very helpful. I have always found him quick to respond to correspondence and keen to put some effort into working together with other parties.

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    Chloe Davies | Customer Advisor | Billing

    Ms. Chloe Davies at United Utilities Customer Service Call Center poses excellent customer service skills. She is highly capable of understanding customers issues surrounding bills, metering, and other logistical and technical matters. Her communication skill is outstanding and she conveys her messa...

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    Nicola Unknown | Customer Services | Billing

    I telephoned customer services to query my bill and Nicola was so friendly and helpful. She made me feel like she had really listened to and understood my concern and she quickly and politely explained the steps we could take to try and rectify it. The whole experience was quite unlike most other ut...

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    Nicola Moran | Customer Advisor | Billing

    Nicola helped me understand my bill. she also explained all the information in regards to the leak and all other information regarding my meter reading. Also about the water leak. Great service!!

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    Charlotte McHugh | Customer Advisor | Developer Services & Planning

    I'd like to mention I didn't get asked to provide feedback on my customer experience but really felt it's necessary in my case. I am a first time buyer renovating my old Victorian house. We opted to undertake the lead water pipe replacement whilst re-plumbing the property, and disappointingly it...

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    Danny Cavanagh | Customer Advisor | Billing

    Perfectly understood my questions what expremenrly responsive and offer some great advice without over asking to many questions and talking lots of time which can happen sometimes when using chat, spot on service, I hope next time i need help its danny on the other end.

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    Steven Kilgariff And Mike Bryan | Team leader | Wastewater Services

    A really good team, very polite and very professional in their duties. Was very helpful in allowing us access to our home during works, also got on the good side of my mother in law who is a legend of a dragon Good work lads

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    Sean# Aaron# | E & T | Metering

    Sean & Aaron located my outdoor stop tap and fitted my water meter after numerous other attempts by other teams had failed. They were extremely pleasant, professional, industrious and patient. I was dreading the day after the other experiences but many thanks Sean and Aaron for such a satisfacto...

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    Kieron Lapatrie | Customer Advisor | Water Services

    I was really nervous about ringing up after business hours on the emergency number but I was concerned I had no water pressure so virtually no water. I finally decided to ring in to ask about it. Kieron was so lovely to me. He was very polite about taking my details which could have seemed invasive ...

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    Curtis Thompson & Martin Rodev | CST | Wastewater Services

    Job - CST REFERENCE - 520002111213 STAFF-CURTIS THOMPSON & MARTIN RODEV I would like to put forward a wow award and send on my sincere thanks for the 2 young man that saved the day for my mum when the drains got all blocked and stuff was all over her back yard. They were polite, enthusi...

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    Brett Taylor & Mark | CST & Ganger | Wastewater Services

    Brett and Mark turned up to the sewer blockage caused by the heavy rain over the last couple of weeks. I had noticed a manhole cover had been pouring into my rear garden and was depositing toilet paper and other lovely sewage treats across my lawn. Both turned up and within a couple of hours had cle...

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    A phone call to say they were on their way, is always reassuring.The two gentlemen who arrived were very polite and listened to my ramblings about my problem of rats getting into the cavity wall and into my loft. They checked what they could until they found a fat and grease build up from my kitchen...

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    Lauren Heaton | Customer Advisor | Online Query

    Contacted UU via direct message on Twitter very angry after my garden was dug up without my knowledge by UU team laying new pipes. Lauren responded instantly and continued to speak regularly for a number of weeks whilst she meticulously sorted the issue out by escalating, speaking to other team memb...

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    Peter Brown | Customer services | Billing

    I spoke to Peter regarding my daughters arrears on her Account. Peter was exceptionally helpful, and gave me all the help I needed to get the problem sorted. Not only that, but he put my daughter onto a scheme which has reduced her bill by 300 pounds per year. As a single mother on benefits this ha...

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    Adam Boardman | Customer Advisor | Billing

    Adam has been fantastic in helping me resolve my issues. He's extremely helpful and understanding and has given me great advice. My problem is now sorted out at last others were less helpful and the problem was getting worse until I contacted Adam and he helped me get it fixed otherwise I'd still ha...

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    Lee Jackson | Customer Advisor | Billing

    Good Afternoon, I called the help line at 14:46 today and spoke immediately with Mr Jackson. After the general questions confirming I explained my situation regarding been made homeless thanks to the governments mistake and now I am trying to catch up with everything. Mr Jackson was welcomi...

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