Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Hannah Wieland | Water Services

    Hannah was fantastic dealing with our low water pressure problem. Very polite, nice and informative, nothing was too much trouble.Rung to update us every time and on time she said she will ring. It's a first time I've met such a good costumer service, other companies should learn from you and you ar...

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    Tracey Lee | Customer Advisor | Billing

    I suffer from anxiety and depression and after receiving yet another bill from a debt collection agency speaking to Tracey Lee I was reassured put at ease and thankfully became calm. Not too proud to admit I cried with relief after the call.

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    Stacey Kyle | Customer service | Billing

    Stacey helped me set up an account over the phone for a new property as i was having issue with doing it online. Stacey's service was fantastic. Stacey was polite, informative and friendly throughout the call. She would make a great example for other employees to follow her service skills.

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    Elisa Ruff | Billing

    Helped with a major issue where someone had setup another account in my name and had debt collectors at my door solved the issue straight away. 1st time i have ever been happy with united utilities

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    Ct - 80044034 - Project Team Westshield | Engineering Delivery

    As you are nearing the end of your project, on behalf of ROSA (Residents of Sunnyhurst Association)I would like to thank you and Westshield for your continued support whilst taking on the project of repairing the land slide at Earnsdale Reservoir. Over the years we have faced a high level of resis...

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    Nigel Ogden | plumber/survey | Metering

    I would like to nominate Nigel, he has been extremely helpful in 3 visits to my elderly mothers property, he managed to explain everything in such a way, that even I could follow and helped to take the panic out of a very stressful situation which is hopefully almost sorted, many thanks to Nigel and...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    Following almost three months of roadworks at Cow Hill, I felt compelled to write and let you know how polite, friendly and courteous the Bentley team working on the new sewer system has been. I am the mother of a three year old boy who lives in the vicinity and we have around the road every day fo...

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    James O’Sullivan | WCT | Water Services

    Fantastic service from James. Called to give arrival time and when he came he fixed the issue even though it was internal problem. This helped me massively as I am a lady on my own trying to get my house ready to move into and James stopped another wasted day with no water!! Lovely chap

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    Nicola Moran | Online Query

    A perfect resolution to my online enquiry. Nicola was polite and extremely efficient at getting my issue solved and completed. I highly recommend that other staff take note and present themselves and the company in this manner. Thank you.

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    Laura Pears | Not sure | Billing

    Laura was really polite and extremely helpful she put my mind at ease and madevthe call easy for me as i suffer from anxiety and dont like making calls but she was lovely and helped me and gave me extra information other companies need employees like her please thank her for good service and help

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    Steven | Complaints dep | Water Services

    Great service throughout from Steven, he was clear and gave the impression that he genuinely wanted to help (unlike the agent who passed me through to him who was only willing to. Repeat what the system said) ste looked at the system and took the necessary steps to resolve my complaint which gave me...

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    Lee Wood, Craig Stewart | CST & Ganger | Wastewater Services

    Had a nightmare with my sewage pipes overflowing in my back garden. I had called a plumber from another organisation that morning but there was nothing he could do after trying for over an hour. I contacted united utilities and within a few hours I was greeted pleasantly by Lee and Craig at my door....

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    Mmb - 80054392 - Project Team | Engineering Delivery

    You may be expecting yet another letter of complaint but on the contrary. I know that the excavation work relating to the laying of new sewerage piped has caused some amount of disruption and angered many local residents and pedestrians alike. However as I am a regular pedestrian myself I have nothi...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Was unable to activate my account after signing up due to maintenance on the website. Lottie sorted the problem efficiently, and when I said I had tried one solution that she had suggested she moved straight on to another. Having recently dealt with a mobile network provider who repeatedly patronise...

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Having never dealt with united utilities I was unsure how we would be treated as with many of the services you can often feel like just another job/number. From my initial phone call on Monday morning to job completion on Tuesday evening I cannot say how happy we were with the service and workmans...

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    Daniel Lomass | Customer Advisor | Water Services

    I nominate 'Mr Daniel Lomass' and all other customer service operators (sorry i didnt take your names) I have dealt with since moving home in June 2018 everyone of you have great customer service skills.

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    Carly Flecher | Customer Advisor | Billing

    Carly went above and beyond to help me with the problem I have with my mother and leaving the tap on. She could hear my distress in trying to pay my bill. To add to the problem I'd lost my phone so made sure she kept me up to date with emails and phoning my work line. Phone me the next day and tell...

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    Steve Iveson And Steve Gibbons | CST and g | Wastewater Services

    Both Steves were so incredibly helpful today. We had an issue with our drainage systems and they arrived when they said they would. We were not sure what the issue was and they were able to sort the issue quickly whilst also explaining to us what they were doing and where the responsibilities lay in...

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    Danielle King | Customer Advisor | Billing

    Danielle offered absolutely superb service. We spoke a month ago and Danielle said she would call me back today to take another meter reading which she did. Danielle clearly takes ownership and a great deal of pride in her job. Absolutely fantastic.

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    Sam Culleton & Pete Ryder | RRT | Wastewater Services

    What a fantastic team these 2 are, a credit to UU!!! Sorted out the drainage issue and explained exactly what they were doing and even showed me on the camera. I've been having issues for the last 2 weeks placed a call on Wednesday issue now fully resolved. I'm am so thankful to these 2 ,they have...

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    Tim Barnes | NPT | Wastewater Services (Internal)

    saved UU hundreds of thousands of pounds by arranging a surface water investigation to prove connectivity of a large site in the Ellesmere Port area even though not part of his role, did this to assist another department resolve an ongoing escalated issue that may have ended up in court.

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    Elliott Lawlor | Customer Advisor | Billing

    I called a few days ago to query my d/d payments as my son and his girlfriend moved out after Christmas. I got through straight away to a lovely guy. He was extremely polite, helpful and went above and beyond. He changed my name for me as I have remarried, my email address and my d/d payment. ...

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    Nuala Moore | Customer service advisor | Online Query

    Nuala was very polite and friendly, she listened to my question and handled it very efficiently and effectively. It was easy to talk to her and she quickly came to a positive outcome. In these days of call centres in foreign countries with operatives who have limited English language skills, whi...

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    Rob | NCI | Water Services

    I want to nominate Rob as he finally managed to get my water pressure problem sorted, where others have failed. He remained involved with this problem so I did not have to see different inspectors each time. He listened to me and was committed to sort out the issue which had been outstanding since 3...

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    Keith Brice | Customer Technician | Water Services

    Reference: 520002080875 Attended our village hall on 23/01/19. Arrived very promptly, was helpful and gave us an interim solution while he raised a job for other team members to attend and fit new stop cock.

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    Karl Donald And Mick# | Csth gang | Wastewater Services

    We had a blockage at our property which had been looked at twice before by another company but had not been unblocked. When the 2 guys karl and mick came from UU they could not have been more helpful. They explained everything they were doing and answered all my questions like explaining which route...

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    Cheyl Sykes | Cheryl sykes | Billing

    I would like to thank Cheryl for taking time to listen to me and follow up my concerns. I was not supported on previous calls. Cheryl was so helpful and kind. Cheryl was very professional and apologised for other people's errors. It is nice to know I can trust staff when I call as previous to this i...

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    Heather Bunnell | Debt Recovery / Customer Relations | Billing

    A few weeks ago I called to my mothers house and found a number of long standing / outstanding bills from United Utilities for water. My mother sadly passed away more than a year ago and since then the house has been empty and unmanaged as I and my two brothers work away and overseas - which has ma...

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    James O Sullivan | Water customer tec | Water Services

    We could hear a leak but couldn't find it. James visited and gave lots of reassurances that he would stay on the case until closed. He had a very calm and helpful manner which really put our minds at rest. The leak ended being outside,James kept us informed all the way through and attended jointly ...

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    David Mckenna | Customer Advisor | Billing

    David was so helpful when I rang with a query about the Help to Pay Scheme. I was quite upset from my initial phone conversation with another department so was transferred to complaints and he took the call. He could not have been more polite and reassuring that he would solve my problem, which he d...

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    Katie White | Customer Advisor | Online Query

    Quality service from Katie. Katie explained my water usage and compared it with others. Katie explained that my first payment was more of an estimate and so my first bill was naturally going to be higher, until I was using the water service and have submitted correct meter readings. I recalculation ...

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    Lousie Wright | Billing

    Rang Louise regarding my account. As I needed to change over from an ex partners details to mine and have found other companies to make this process rather difficult as they want to speak to the original account holder. Lousie was amazing giving excellent customer service skills and helped me sort...

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    Phil Payne | Engineer | Water Services

    Phil was extremely helpful and determined to resolve my issue. He was very throughout and wouldn't give up until he found the meter despite a lack of help from the billing department who wouldn't give him the location of the meter due to data protection . Phil persevered with other departments unt...

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    Jessica Rainger | Customer Advisor | Billing

    Very friendly, efficient service and sorted out everything I needed. All explanations were nice and clear. A pleasant change from some other company customer service call centres!

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    David Mckenna | Customer Advisor | Billing

    I made a written complaint regarding an estimated meter reading and that I had to read my meter myself, with difficulty. David contacted me within 2 days of receiving my letter. He explained in good detail the reason and was profuse in his apologies for the inconvenience. He later made a follow up c...

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    Charlie Roberts | Billing | Billing

    I'm not sure if my wife has sent anything in herself but I felt compelled to do so on behalf of both of us. My wife and I lost a pregnancy early October last year and our world collapsed. We got behind on our bills and things were getting on top of us. My wife called for advise and spoke to Charlie....

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    Alex Simpson & Jamie Pope | CST & Ganger | Wastewater Services

    I would like to nominate both Alex and Jamie for their fantastic job they did, for sorting out my blockage in the drain. They both worked hard to sort this for me, as the drain was blocked with hedge roots, between them they sorted it. They also informed me of what was happening along the way, the a...

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    Stephen Iverson And R. Potter | 2066847 | Wastewater Services

    They are another pair of extremely efficient operatives who have come out to an on going problem. All the United Utilities men who have been out to investigate and clear the blockage have been helpful and efficient and pleasant to deal,with. This pair now seem to have found the door cause of the pro...

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    David Jaundrell | Customer Advisor | Billing

    I rang to report a problem with my drainage system. David was the person who picked up my call. After he introduced himself as David. He proceed with the "perfect balance" of listing to me then,giving me the information I needed to hear. He did everyone proud! He should be training ot...

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