Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Charlotte Roberts | Customer service | Billing

    Charlotte has went above and beyond for me and seems like the most kindest person. She does her job very well. I feel as if she deserves some recognistion for this and she really is a credit to your company. Charlotte has talked me through everything and has tried to save me money which is always a ...

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    James O’Sullivan | WCT | Water Services

    Fantastic service from James. Called to give arrival time and when he came he fixed the issue even though it was internal problem. This helped me massively as I am a lady on my own trying to get my house ready to move into and James stopped another wasted day with no water!! Lovely chap

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    Liam Thorpe/shaun Cuthbert | CST engineer | Wastewater Services

    The above named employees attended my property following a bad after having a massive flood from a blocked drain. The employees were amazing, friendly and re-assuring. They attended to the drain and left my property after disinfecting the area. They are both a credit to their company and deserve ...

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    Lauren Schreoder | Customer telephone operator | Water Services

    31st Jan 2019. Today I came home to find that outside my house had been dug up by United Utilities, it was so close to my front step that I couldn't get my grandchild's pram up without a lot of disruption, I was absolutely fuming and so called the number on the barrier, a lovely young lady called La...

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    Emily Meehan & Robbie Potter | CST & Ganger | Wastewater Services

    Emily phoned me when en route and she was so pleasant and nice. She is a credit to you. All the time she was here she kept me informed with what was going on. She has such a sweet and pleasant manner. Robbie was brilliant to and sorted the problem out quickly. They are both a brilliant Team. 10 out ...

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    Martin Walker | CST | Wastewater Services

    Couldn't be more happy and satisfied with the service provided by Martin Walker and his partner from United Utilities Wastewater Department. Both were very friendly, patient, diligent and most determined to locate and fix my severe blockage problem and nothing seemed too much trouble for them. &n...

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    Shiona Longmore Jones | Customer Advisor | Billing

    I'm having to move home after 28 years and had no idea I would be able to simply transfer my payments on account to the new property. Her pleasantness and clarity of speech and explanation were great, and we were done in no time. I have massive issues with focus and concentration after a mastectomy ...

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    Wayne & Nigel | CST & Ganger | Wastewater Services

    A massive thank you for excellent service. Both parties were extremely polite and professional, mainly a resolved problem. Many thanks.

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    Sarah Herrington & Eddie Duffy | CST & Ganger | Wastewater Services

    Sarah and Eddie were lovely. Wet cold evening but had massive smiles on their faces. A real pleasure to deal with

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    Fiona Chatterton | Customer Advisor | Billing

    I'd like to nominate Fiona Chatterton as this lovely lady is just an amazing person who's absolutely brilliant at her job she's been an amazing inspiration a pleasure to talk to very caring and understanding a massive asset to your company she definitely deserves a massive bonus and promotion. Words...

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    Michael Ball | ASV Controller | Water Services (Internal)

    Massive Thank You to Mike Ball who went above and beyond his role last night to help me out on a mains cleaning project in South Cheshire. Without him onsite we would of had to cancel the job. Fantastic work by him and his ASV drivers, great teamwork good job well done.

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