Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

    Read the full nomination

    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

    Read the full nomination

    Mark Mitchell | Network Customer Inspector | Water Services

    Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I...

    Read the full nomination

    Sarah Smith And Graham Jordison Craig Broadhurst | All | Water Services

    I am so grateful to all the people involved who managed to detect diagnose and repair the leaks outside and under my house. It was a real worry for me to have these leaks but the team at United Utilies were very professional kind and understanding of my circumstances plus they kept me informed at e...

    Read the full nomination

    Sue Barnett | Complaints Dept | Water Services

    Sue was the only employee at Untied utilities to call me back after a long dispute regarding a house leak. All the other customers service advisors were nice and polite but never got to the route of the problem. Sue was efficient and organised and phoned me before schedule I really appreciate good c...

    Read the full nomination

    Emma Braddock | Customer Advisor | Billing

    Really friendly and helpful! I was panicking about the massive £400 from the water company after entering the wrong details and she helped me to fix it! Really polite and eased my worries! Thank you!

    Read the full nomination

    Mike Atherton | Billing team adviser | Billing

    Very clear advice and helpful information to check and reduce the the leakage to avoid unnecessary charges. Text message was sent promptly explaining how to check and determine any water leak to cause massive bills for only two people in the property.

    Read the full nomination

    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Reference N6. Ollie & Nick came out today, 12th March to clear a blocked drain. It must be a horrible job at times; thankfully mine was only caused by tree roots; but they did it with a smile on their faces: both were cheerful, pleasant and polite. These wonderful guys are a huge credit to yo...

    Read the full nomination

    Lottie Mckenzie | On line chat | Billing

    I thought this was going to be so confusing trying to change all my details over from my ex partners details to mine and set up a new account for me to log in online. Lottie made it so easy for me and lifted the weight of my shoulders. Just want to say a massive thankyou for your help today. (The li...

    Read the full nomination

    Stephen Iverson And C.morris | CST and ganger | Wastewater Services

    Great gentlemen who handled call very professionally and quickly making sure they were thorough and keeping me updated through every step completed. They were also Highly entertaining and brought laughter and banter to the worst of situations. Couldn't be more happier with the service provided by th...

    Read the full nomination
    More Nominations