Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    So these three guys come out in late call and worked for hours trying to find the problem they tryed everything they was so thoughtful and respectful to me being ill and diid not give up on the job knowing I couldn't not use the stairs I can honestly say united utilities are so lucky to have these ...

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    Charlie Roberts | Billing advisor | Billing

    I'm a manager in customer services so I have very high standards when I have to ring a call centre about anything. Trust me when I say I have never written an email like this and I am extremely hard to please. I spoke to a young lady named Charlie. I had a few different queries about my account and ...

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    Nathan Bickerton | Online Query

    Nathan was very kind and sympathetic on the phone and that is a very important quality to have especially when your working on the out of hours number! Asset to united utilities your lucky to have him. Thank you - Nadia

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    Jessica Rainger | Customer Advisor | Billing

    Jessica was helpful and supportive beyond her job title and made me feel better about the issue and situation I phoned about. She is a one of a kind and UU is lucky to have her as an employee.

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    Marie Jackson | Customer service advisor | Billing

    Marie was really friendly and helpful, she explained everything perfectly and took the time to listen to me. We got cut off mid conversation and when I called back a colleague put me through to Marie and we had a laugh about it, she had actually been trying to call me back. It's people like Marie w...

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    David Mckenna | Case Owner | Billing (Internal)

    I would like to nominate David McKenna in your Customer Services/Billing Team for his kindness, support, help - for keeping his word and returning a call when he said he would and going out of his way to assist me as far as he could. If only all team members in companies were as helpful, compassiona...

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    Mark Holland & Anthony Dawson | CST & Ganger | Wastewater Services

    Service was outstanding! Not long after my call to customer service, the engineers Mark and Anthony was around within half an hour! Guess I was lucky because the guys was doing another job around the corner. With their knowledge and expertise I sorted out within an hour. Excellent service including...

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    Suzanne Price | Customer service advisor | Billing

    Spoke to Suzanne today so impressed with her compassion understanding and quality of service I am currently going through difficult times and her patience Was so much appreciated.. I felt like my If you actually meant something to her.. As a company you are very lucky to have a member of staff lik...

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    Sarfaraz Haji | Network Leakage Technician | Water Services

    It was great to see that great customer service still exists. Sarfaraz Haji was so pleasant, happy & informative during his visit & investigations at our private property, that it was a pleasure to meet him and and we felt lucky to have him appointed as our UU engineer. Throughout the in...

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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