Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Laura Clark | Customer Advisor | Billing

    Fabulous service received. I am moving home and was really unsure of what happens, but Laura was so helpful Joe friendly. Really lovely lady

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Maria Dell | Customer Advisor | Billing

    Just spoke to Maria she was so helpful, super friendly, figured out what had gone wrong with my account and apologised and got everything set up correctly. Lovely lady, if only there was service like that when calling other utility companies!

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    Deborah Quinn | Customer Advisor | Billing

    Absolutely fantastic, lovely to speak to and very friendly! Couldn't have spoken to nicer advisor.. She had a lovely accent too.

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    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

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    Marie Lawton, David Cavill & Martin Algar | Drainage Performance Engineer | Wastewater Services

    Marie and her team came to my property yesterday. She rang my mobile to give an exact eta. On arrival she understood the problem very quickly. The team worked very hard to find the cause of the problem using a camera and dye. They unblocked the drain and all the way along the avenue to the man hole ...

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    Robyn Kirby | Customer Care Advisor | Billing

    Robyn worked extremely hard to solve the water on Moston Lane & our low water pressures There was continued communication from her with regular updates. Robyn was extremely professional, polite & friendly, whilst being sympathetic towards our situation & left no stone unturned...

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    Gemma Gee | Customer Advisor | Billing

    I have separated from my partner and rang to see if it was possible to reduce my bills. During the conversation I got really upset and cried due to the situation. I felt so embarrassed but Gemma was lovely. She helped with my enquiry and was kind too which I exactly what I needed (although this made...

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    Stacey Kyle | Customer Advisor | Billing

    Stacey was very helpful and understanding a real decent human being thankyou for your help lovely lady x

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    Kerri Jones | Customer Advisor | Billing

    We have a leak from a drain on our drive Kerri was very helpful as we could hardly hear each other so she called me back. She was lovely and cheerful and very efficient found our property on your map system and the smelly drain and arranged for your engineers to call. Excellent customer service a...

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    Louise Daly | Customer Advisor | Billing

    The woman i spoke to was lovely,helped me so much.i didnt catch her name,she went through everything with me and helpes me set up a direct debit

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    Maria Dell | Customer Advisor | Billing

    Fantastic to talk to and dealt with my enquiry efficiently and in a lovely manner.

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    Katie White | Customer Advisor | Billing

    Just wanted to say that Katie on live chat was amazing, I'm working through changing my name to my married name and she made it a lovely easy process and was super helpful and friendly too!

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    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    Gary and his team mate Craig Breen came to my property. Lovely gentleman, very happy and super big smiles. Very helpful and efficient and cleared my drain in no time. They actually made my day with their joyful personality.

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    Sheralyn Tilch | Customer Advisor | Billing

    Lovely pleasant lady to do business with.

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    David Mccrave | Network Customer Inspector | Wastewater Services

    David from Wholesale Dept (position NCT) was really lovely - he phoned ahead to give me a more accurate time and when he was here he got on with the job as much as he could have but made it clear someone would come back. He was extremely kind and friendly.

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    Natasha Thomas | Phone line | Billing

    I phone today regarding my bill. Natasha was so lovely to me. She apologised for putting me on hold and when I got cut off phoned me straight back. She gave me the great news that because I'd been paying regularly that United utilities have written off my account arrears. I cried I was so happy and ...

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    Michael Halliwell & Kieron Wood | CST & Ganger | Wastewater Services

    The two lovely guys who came to sort our drainage problem which turned out to be all the way up the street were really polite and helpful. This didn't phase them they just set to work and sorted it. It was a filthy job they deresve all the praise they get and maybe a bonus. Please can you tell them...

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    Lauren Tran | Domestic Meter Supply Customer Advisor | Metering

    Lauren was very helpful and bubbly on the phone. Helped me resolve my query. Parted with have a lovely morning. An asset to your team

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    Jessica Rainger | Customer Ass | Billing

    I cancelled my water bill due too moving out & back to parents. Jessica was a joy too deal with. Jessica made my call quick & easy, without feeling rushed. Her manner was lovely & happy. She was a joy too deal with.

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    Charlotte Jones | Customer service advisor | Billing

    Lovely person to talk to and very helpful ,understanding and supportive.

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    Jane Tatchell | Water Customer Technician | Engineering Delivery

    Lovely lady..Very pleasant & efficient at her job. Sorted out the problem quickly.

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    Mark Mitchell | Network Customer Inspector | Water Services

    Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I...

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    Sarah Kenny | United Utilities Telephony | Water Services

    Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths ...

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    Niamh Lewis | Helpline | Wastewater Services

    Niamh Lewis was brilliant today ,she was polite ,and very helpful what a lovely lady ,thank you Niamh it's nice to know there are still some people who are willing to help you

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    David T Mccrave | NCT | Water Services

    Engineer arrived to locate/confirm supply stop tap to the property as I have been experiencing ongoing issues with Homeserve advising my stop tap is not located at the meter box. Engineer confirmed on a report that my stop tap is situated in meter box & is fully operational. This has been ongoin...

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    Stacey Kyle | Billing

    Polite,friendly Sounsuggested payments by D/D over the phone, 4weekly I did not know this was possible. Sounds like a lovely lady. Wish everyone I spoke to on the phone was so pleasant and helpful.

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    Gregg Boulton | Plumber | Metering

    He Arrived at my house this morning to install my meter. Such a lovely man. The work was done in no time. No fuss and no mess. Thank you for a fast job

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    Nathan Conroy | Customer Advisor | Billing

    I would like to nominate Nathan for the award. Today I messaged on your app as I suffer with anxiety and cannot telephone. I have recently been out of work and explained this was why I'm behind with my payments. I explained that I now have a new job and wanted to set up a plan. Nathan was so friendl...

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    Ian Johnson | Plumber | Metering

    Great service and a lovely friendly man who took time to chat to my grandchildren

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    Loretta Lomax | Customer Advisor | Billing

    Loretta was brilliant, really friendly, helpful and had a can do attitude - very professional and knowledgeable. She sorted my query very quickly but because she was so friendly I stayed chatting for a good ten minutes or more - a really lovely person and a huge credit to your team - thanks for all ...

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    Angela Cradduck | Team adlington | Billing

    Caring lovely lady pleasure to speak with this lady was more than happy to speak with me & help after having a difficult time I lost my home for a little while under dangerous situation but now me & my children have returned home and starting to rebuild our life again this lady deserves t...

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    Bridget Roche | Dept | Developer Services & Planning

    Had fantastic service from Bridget Roche so helpful and so lovely helping me with all my problems excellent phone service such a nice lady xx

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    Kieron Lapatrie | Customer Advisor | Water Services

    I was really nervous about ringing up after business hours on the emergency number but I was concerned I had no water pressure so virtually no water. I finally decided to ring in to ask about it. Kieron was so lovely to me. He was very polite about taking my details which could have seemed invasive ...

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    Dylan Nelson | Plumber | Metering

    After a new water meter was poorly fitted a couple of weeks ago we had numerous problems which were put right by United Utilities and last night we had the lovely Dylan remove the poorly fitted water meter, clear out all the mess left from before and finally fit a new meter. He was professional thro...

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    Sharon Harden | Online chat | Online Query

    Really lovely and helpful

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    Julia Kewley | Customer Advisor | Billing

    Julie today was very friendly and knowledgeable,I rang about a water meter installation and Julie explained everything clearly and put any of my concerns to rest and also got my appointment booked for next week too, I work for John Lewis so I know good service when I get it and Julie was lovely

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    Brett Taylor & Mark | CST & Ganger | Wastewater Services

    Brett and Mark turned up to the sewer blockage caused by the heavy rain over the last couple of weeks. I had noticed a manhole cover had been pouring into my rear garden and was depositing toilet paper and other lovely sewage treats across my lawn. Both turned up and within a couple of hours had cle...

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    Sheralyn Tilch | Customer Advisor | Billing

    Such a lovely lady ... she was so nice and patient trying to explain everything to me ! I wish that all the operators to be so polite and nice like her ! 10 out of 10 ! Thanks for helping me to set my new account!

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