Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Ryan Wadsworth | Help with moving | Billing

    Lovely helpful young man, very patient and informative, an asset to the job

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    Liam Mulcahy | Wct | Water Services

    Liam's dept on his card states "network". Liam was on time, called before arrival as agreed. He was very polite, knowledge and extremely helpful. Was lovely to have met him. It seemed to nothing was too much and he was a very happy chappy. He was knowledge to the area also, which is a...

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    Jordan Robinson, Paul Boddington | Waste water | Wastewater Services

    These two young men came to sort a problem out with our drains. Jordan phoned to inform me of the time they would arrive and when I told him I wouldn't be in at that time he was very polite and said not to worry, they would wait. They greeted us in a very professional manner and we're already on the...

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    Brett Taylor And Bob | Waste water | Wastewater Services

    Brett and Bob came to my house to sort out a blocked drain. Brett was really lovely and called me 15 minutes before he turned up to let me know he was on the way. When he got to my house he went above and beyond to make sure the pipes were going running clear and he kept me fully informed of what wa...

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    Paul Harding And Gary Plant | Cst | Wastewater Services

    Such lovely guys, a real asset to united utilities. They have helped us out so much.

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    Kelly Elliot | Online Query

    She was very helpful and did not make me feel stupid for submitting a wrong meter reading lovely lady

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    Tracy Mulholland | Online Query

    Tracy was so lovely on the phone, polite, respectful, and extremely thorough in her explanation regarding my query. She was full of cold and it was a late call and yet she did not rush me and she made sure I understood everything. Very customer focused, she made me feel like a valued customer which...

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    Mick Barton & Simon Gallaghan | CST & Ganger | Wastewater Services

    What a pair of lovely employees I met today from united utilities. The service they provided was outstanding. From the customer service to getting the job done they were fantastic. Super friendly but still professional. Thank you so much ! Sophie Nixon

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    James O’Sullivan | WCT | Water Services

    Fantastic service from James. Called to give arrival time and when he came he fixed the issue even though it was internal problem. This helped me massively as I am a lady on my own trying to get my house ready to move into and James stopped another wasted day with no water!! Lovely chap

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    Caitlin Galloway | Customer Advisor | Water Services

    Caitlin Galloway helped me with an enquirey about water works that had taken place on my driveway in 2018. She was extremely polite, helpful and got me all the information i needed within minutes. An outstanding example of great customer service. What a lovely person to deal with.

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    Sheralyn Tilch | Adviser | Billing

    Absolutely fantastic communication skills, very helpful and made the call as a new customer very calming. She was friendly and knowledgeable, gave advise and helped me set up a new account for my new apartment. She even said to have a great time in my new home..lovely person .

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    Lianne Collins | Billing

    Lianne was very helpful and made me feel I could ask her any thing. She was so pleasant and very easy to talk to she was lovely.

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    Emma Hands | Priority services | Billing

    As a priority service user it can be difficult to speak on the phone especially when under a lot of stress. I am in arrears and very worried about what to do about my bill. Emma was so empathetic and she gave me as much advice and reassurance as she could that we can sort it out. She has helped me b...

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    Marc Simpson | Customer Advisor | Billing

    Dear Marc Simpson, I would like to thank United Utilities for speaking with me about an unusual high volume of water from my home address. This was caused from the toilet that had been leaking whilst I was away! Fortunately having been a long standing customer of United Utilities someone noti...

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    Laura Pears | Not sure | Billing

    Laura was really polite and extremely helpful she put my mind at ease and madevthe call easy for me as i suffer from anxiety and dont like making calls but she was lovely and helped me and gave me extra information other companies need employees like her please thank her for good service and help

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    Ashley Walker & Billy Barlow | CST/GANGER | Wastewater Services

    Ref: 520002083051 These 2 men were brilliant, took great care and persevered until they were satisfied with the job. Very courtious and pleasant. Lovely people. Thank you UNITED UTILITIES Ashley Walker & Billy Barlow Regards Marilyn

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    Dylan Nelson | AMEY - Engineer | Metering

    The customer would like to pass on feedback to the engineer who fitted her meter that he was lovely and kind and could not be more happy with the work he completed and highly recommends him. Sending this on behalf of customer as they don't have internet

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    James Osullivan | WCT | Water Services

    Lovely man who came to my parents home due to constant water issues previously and rectified with the support of two colleagues whom my parents state were very professional and left the job fully complete. Warren and nathan from plumbing..... my parents had so many issues with a leak which was ident...

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    Sharon Fielding | Online chat customer services | Online Query

    Such a lovely lady, very helpful, quick to respond and sort my query, knowledgeable. I work in retail so know what staff like this go through on a daily basis and how important it is to be polite, assett to the company, put a smile to my face, Don't know her last name and the hash won't work

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    Brett Taylor & Mark | CST & Gang | Wastewater Services

    Ref:2087863 I received a wonderful service from these 2 lovely gentlemen who were very helpful in dealing with a blocked pipe outside my property, going out of there way to resolve the issue. They were very professional as well as being friendly so I believe they deserve to be nominated.

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    Laura Clark | Advisor | Billing

    Lovely lady, solved my query efficiently, offered me alternative services to suit my needs, spoke politely, very informative - happy customer

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    Lauren Schreoder | Customer telephone operator | Water Services

    31st Jan 2019. Today I came home to find that outside my house had been dug up by United Utilities, it was so close to my front step that I couldn't get my grandchild's pram up without a lot of disruption, I was absolutely fuming and so called the number on the barrier, a lovely young lady called La...

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    Deborah Quinn | Customer Advisor | Billing

    Debbie was absolutely fantastic! So happy and nice, made easy and interesting conversation whilst we waited for things to go through! Everything was done quickly and simply, I hope I have the department right because she definitely deserves an award for being such a lovely person! Thanks Debbie!

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    Jessica Rainger | Customer Advisor | Billing (Internal)

    I would like to nominate Jessica Rainger who answered my call re: query house move from October and new billing/direct debit. I cannot thank Jessica enough, she was extremely most helpful, courteous and a lovely person to speak to, an absolute credit to your company she was excellent.

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    Claire Benson | Customer Advisor | Billing

    Claire benson was lovely very nice and friendly thank you for such good customer service

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    Louisa Marquis | Customer Advisor | Water Services

    Louise was friendly, courteous, patient, clear and concise in dealing with my query. She also went out of her way to identify what would be my bestpayment options. I was very impressed with her quick grasp of why my bills were so confusing. She clearly knows the technical aspects of her job and is v...

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    Jeff Naylor | Customer Tech | Water Services

    WHAT A LOVELY MAN, SO POLITE BUT "IN CHARGE" GAVE ME THE CONFIDENCE TO KNOW I WAS IN THE HANDS OF AN EXPERT, GOOD ON UNITED UTILITIES WITHIN LESS THAN A DAY OF OUR CONTACT PHONE CALL, MR.JEFF NAYLOR ARRIVED & SORTED IT ALL. MANY MANY THANKS UNITED UTILITIES YOUR THE BEST.

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    Vicky Kelly | Customer Advisor | Billing

    Vicki was very friendly and polite when I called up to make a payment she dealt with my payment fast, she is lovely and a credit to your team

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    Sharon Swift | NCI | Water Services

    A lovely lady, very helpful and professional while having a very friendly approach. She represents United Utilities in an excellent way.

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    Terry Johnstone | Advisor | Billing

    I cannot thank this pleasant young man enough for the time and help he has provided me today. He has given me some useful tips about how to keep my water bills down such a lovely guy to talk too, felt like I had known him years for the way he dealt with my situation of my water bill, fantastic cu...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    These two lovely lads came today (Friday) because my toilet was backing up and a plumber couldn't help me. These two lads worked in the dark and cold to locate the problem and went out of their way to try and solve it - which they did - they were extremely polite and made me feel comfortable to be ...

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    Elliott Lawlor | Customer Advisor | Billing

    I called a few days ago to query my d/d payments as my son and his girlfriend moved out after Christmas. I got through straight away to a lovely guy. He was extremely polite, helpful and went above and beyond. He changed my name for me as I have remarried, my email address and my d/d payment. ...

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    Mike Halliwell & Rob Hardie | CST & Ganger | Wastewater Services

    Lovely guys, unblocked my drains, I thought it would be a stress, they made it seem like no problem at all. Thanks guys job ref 2082362

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    Joshua Eustace | Customer Advisor | Billing

    Excellent service, so polite and helpful, lovely to speak to and sort my water out with explained everything I needed to know and in depth when I wasnt sure.

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    Eileen Davenport | Customer relations | Billing

    I would like to nominate Eileen Davenport for the unbelievable service I received from her. I have had dealings with gas and electricity companies in the past which where a nightmare so when I contacted united utilities for the first time ever with a billing and smart meter problem I was ready for t...

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    Jessica Rainger | Billing

    Absolutely terrific, made genuine efforts to follow up on my fairly unique issue. Handled being given incorrect data in a brilliant way and provided a solution well outside normal circumstances. Lovely person and terrific agent - 10/10

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    Jessica Rainger | Billing

    Credit to your company highly professional and informative and very lovely indeed

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    Gill Smith | Customer Tech | Water Services

    Ref:- 2077212 We would like to nominate the above employee. The lady was polite, courteous, professional, and friendly. She made us feel at ease when she came round, and explained everything in detail (our query was regards to brown water coming out our taps ?possible lead? In our water. As you c...

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    Nigel Ogden | Metering | Metering

    Nigol was lovely, I had a problem with my water bill and didn't know why it was so high for because my meter was not leaking nor was I using alot of water,nigol came and had a look and noticed it was a problem with my toilet,he was very understanding and explained to me what the problem was and foun...

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    Paul Ward | Tech | Water Services

    Paul came to sort out the stop tap outside my mums house. He arrived very quickly and was very helpful and polite. Mum was impressed with his service and how polite he was. Her words. What a lovely man why can't all work men be like that.

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