Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Angela Cradduck | Team adlington | Billing

    Caring lovely lady pleasure to speak with this lady was more than happy to speak with me & help after having a difficult time I lost my home for a little while under dangerous situation but now me & my children have returned home and starting to rebuild our life again this lady deserves t...

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    Lauren Longhurst & Ben McConville | Customer advisor | Billing

    I would like to commend both Lauren & Ben...probably in your Customer Service department. I have moved house and had reason to call you. Both Lauren in the first instance and then Ben were most helpful. Lauren even sent me a birthday card when she realised, after confirming my birthdate that it ...

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    Lottie Mckenzie | On line chat | Billing

    I thought this was going to be so confusing trying to change all my details over from my ex partners details to mine and set up a new account for me to log in online. Lottie made it so easy for me and lifted the weight of my shoulders. Just want to say a massive thankyou for your help today. (The li...

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    Nicola Moran | Customer advisor | Billing

    I discovered when perusing my bank account online that my water bill had not been paid and then checked backwards for a couple of months to discover the same. I was in a little bit of a panic thinking I might be liable for back payments. I then registered my account online with United Utilities and ...

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    C2v - 80040093 - Project Team | Engineering Delivery

    Everything going well with little disruption to people on this Avenue, don't even notice the noise of the heavy vehicles anymore.

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    Ian Pinches | Call operator | Billing

    I would like to nominate Ian pinches as at a horrendous time in my life he went above and beyond to help me but not only that he really cared about my problems and was so caring . I really couldn't thank him enough for what he done and how much he cared about helping me have a little bit less stress...

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    Kerry Moran | Billing

    My son is helping me do this as I don't use all this internet these days. But I needed to tell someone how Kerry helped me with my problem. All I needed was a direct debit setting up to pay my bills. She told me it was already set up and I forgot coz I'm not I went to tell her I've been in hospital ...

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    Dean Rubacha | metering plumber | Metering

    dean was very professional and courteous even after fitting the meter the opening surrounding it was a little larger so he taped it around so as not to let the spiders into my kitchen thank you dean a job well done and much appreciated

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    Charlie Roberts | Customer advisor | Billing

    My father recently passed away and my mother has been finding it very difficult to cope. However she had to call your company a couple of days ago and mentioned the chat she had with Charlie and how much she enjoyed it. So this little note is written on behalf of my mum who isn't very tech savvy. Sh...

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    Stacey Kyle | Customer advisor | Billing

    I was a little confused and she was very helpful.

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    Nathan Conroy | Billing

    Rang today as had gotten a little behind with monthly payments due to a job change, Nathan totally took away any fears we had about how to move forward. He has set up an affordable monthly payment plan and a direct debit which matches payday, meaning no issues going forward. A great weight off our m...

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    David Jaundrell | Customer Services | Water Services

    Very helpful and friendly service

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Having never dealt with united utilities I was unsure how we would be treated as with many of the services you can often feel like just another job/number. From my initial phone call on Monday morning to job completion on Tuesday evening I cannot say how happy we were with the service and workmans...

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    Charlie Roberts | Appointment booker | Billing

    Friendly and bubbly personality very helpful sorted my query and booked an appointment for me with very little fuss she is a credit to UU

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