Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Alex Johnston | Customer Advisor | Water Services

    Alex Johnston is an absolute credit to United Utilities from the first phone call I received from Alex regarding the poor water pressure we were experiencing at our property Alex was most professional and courteous he treated me like I was a valued customer of United Utilities I was delighted...

    Read the full nomination

    Mike Halliwell & Rob Hardie | Cst&Ganger | Wastewater Services

    Theses two young men attended our property late yesterday tea time . They refused a brew and didn't stop working despite heavy rain fall They are both true ambassadors to your company . They were polite informative and conscientious . They were wearing protective gear and cordoned off the area to wh...

    Read the full nomination

    Lee Timmins & Mark Danson | GST & Ganger | Wastewater Services

    Yesterday (19/4/19)pm,Lee Timmins and Mark Danson attended at my property 1 Berwyn Close, Little Sutton,Ellesmere Port,Cheshire, CH66 4YB They attended to resolve a blocked drain off my property. The customer service provided by Lee and Mark was exceptional . They undertook the required works ext...

    Read the full nomination

    Sean Arron | Metering | Metering

    just to say a big thankyou for the profesionalism your engineers showed during the fitting of my water meter. I Was a little concerned as they were having to dig up my block paving in order to fit the meter, i need not have worried as they have done such a good job , you would not know they had been...

    Read the full nomination

    Katie Monkhouse | Team Manager | Billing

    Was helpful advising me on our needs now we are older and a bit vulnerable she advised on a water meter and how we can save money Was curtious and respectful to me I felt a little more IT savvy and not useless at using the app She was very inspiring to my making me feel valued

    Read the full nomination

    David Ellison | Customer Support Technician | Wastewater Services

    Thank you for sending us David Ellison. He is our hero ! He tried everything & flushed all the pipes for ages & he would not give up till he was sure all our loos at Chorley Little Theatre were flushing perfectly. We are a volunteer owned & run Community Arts Venue. Audiences all need fl...

    Read the full nomination

    Wayne Lawerence & Aiden | Plumber | Metering

    The guys arrived on time and carried out the installation of a new smart meter with little fuss leaving the job clean and tidy.

    Read the full nomination

    Angela Cradduck | Team adlington | Billing

    Caring lovely lady pleasure to speak with this lady was more than happy to speak with me & help after having a difficult time I lost my home for a little while under dangerous situation but now me & my children have returned home and starting to rebuild our life again this lady deserves t...

    Read the full nomination

    Lauren Longhurst & Ben McConville | Customer advisor | Billing

    I would like to commend both Lauren & Ben...probably in your Customer Service department. I have moved house and had reason to call you. Both Lauren in the first instance and then Ben were most helpful. Lauren even sent me a birthday card when she realised, after confirming my birthdate that it ...

    Read the full nomination

    Lottie Mckenzie | On line chat | Billing

    I thought this was going to be so confusing trying to change all my details over from my ex partners details to mine and set up a new account for me to log in online. Lottie made it so easy for me and lifted the weight of my shoulders. Just want to say a massive thankyou for your help today. (The li...

    Read the full nomination

    Nicola Moran | Customer advisor | Billing

    I discovered when perusing my bank account online that my water bill had not been paid and then checked backwards for a couple of months to discover the same. I was in a little bit of a panic thinking I might be liable for back payments. I then registered my account online with United Utilities and ...

    Read the full nomination

    C2v - 80040093 - Project Team | Engineering Delivery

    Everything going well with little disruption to people on this Avenue, don't even notice the noise of the heavy vehicles anymore.

    Read the full nomination
    More Nominations