Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    These two lads gave an exceptional service. They were friendly, knowledgeable and very helpful. They could not have done more. Absolutely excellent!

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    Katy Hargreaves & Ian Haworth | CST & Ganger | Wastewater Services

    Very polite and knowledgeable pair. Located the point within minutes.

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    Sean Aaran | Metering | Metering

    We had two of your employees to fit us a water meter they were superb, we have had several attempts at getting a water meter with no such luck, but these two gentlemen explained everything every step of the way and was very knowledgeable and very friendly, Thank you.

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    Stacey Kyle | Customer Advisor | Billing

    Superb service from a call centre: customer-focussed, knowledgeable, friendly. Really a model of how these things should be done.

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    Kelly Elliot | Customer Advisor | Billing

    Very helpful and knowledgeable, good advice and friendly.

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    Gill Smith | Customer Technician | Water Services

    Prompt, polite and very knowledgeable. From a customer perspective, this is exactly from an engineer to put your mind at rest.

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    Carole Quinn | Outreach Manager | Billing

    Always accommodating and eager to please my single parents when she comes to meet our training groups. She is very knowledgeable about how to best support my parents and ensures they are all well informed about the products and services. She has managed to help many parents out of debt and allevia...

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    Justin Card | Customer Advisor | Billing

    I would like to nominate Justin card as an exemplary advisor who helped me greatly during a difficult time. He listened, understood, and helped me to such an extent I had no doubt he had my best interest at heart at all times and throughout was professional, and extremely knowledgeable. Thank you.

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    Lee Jones | Customer Technician | Water Services

    Lee came to see me today about a underfloor water issue at my property. Lee was very understanding and knowledgeable of the issue and similar issues experienced in my area. First rate customer experience provided.

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    Katie Holbrook | Customer Advisor | Billing

    Katie was a pleasant and very knowledgeable help to me when I called wanting to pay my bill as I missed my DD. There was a smile in her voice throughout the call and she was keen to listen to my concerns before offering guidance. She is truly an asset to your establishment.

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    Jordan Robinson | Customer Support Technician | Wastewater Services

    Jordan and his coworker Kevin winder were extremely polite, knowledgeable and efficient. The told me what they were doing and how long it may take so I was kept informed at all times. They worked until they solved the problem and nothing was too much trouble.

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    Brett Taylor & Jack | Cst and gang | Wastewater Services

    Brett, Jack and the dig team were extremely friendly but professional, knowledgeable and hardworking. They respected the health and safety procedures of our nursery. They kept me informed throughout the day of the work they were doing. They spoke to myself and my staff with respect, not all workmen...

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    Sara Livesey | Assistant Developer Engineer | Developer Services & Planning

    A very helpful and knowledgeable person who is always happy to assist with any design or SPL issues. Well done and thanks

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    Jack Cosgrove | Customer Advisor Advanced Developer Services & Planning | Developer Services & Planning

    Always happy to help, knowledgeable in his role and requirements from the SLP.

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    Mark Mitchell | Network Customer Inspector | Water Services

    Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I...

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    Laura M Hodgson | Help desk | Billing (Internal)

    A very professional and knowledgeable young lady. Laura was able to quickly and efficiently solve my problem with setting up my online account. A credit to your team.

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    David T Mccrave | NC 1 | Water Services

    Ref N0 2121071 The gentleman was very polite and helpful, explained everything he was doing and why very knowledgeable

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    Lee Jones | Customer Technician | Water Services

    Lee was a big help at my property tonight. A very knowledgeable and enthusiastic person, and gave some fantastic advice about upgrading my water supply feed to my house ad building works are currently being undertaken. He is a credit to his employers, and is obviously very proud of his job. Nothi...

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    Mike Halliwell & Kieran Wood | CST and Ganger | Water Services

    I called United Utilities out as my shed was flooded with waste water from a pipe in my neighbours garden. The 2 guys above came out today from the Rochdale N3 department. The guys were polite, friendly, helpful and very knowledgeable. The customer service I received was excellent. They made su...

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Andy Jack | Developer Services Engineer | Developer Services & Planning

    It has been a really pleasure to work with Andy on a recent development of mine for Redrow Homes, he has been really helpful and engaging. Thanks Andy for all your help. Andy is always responsive to communications in a timely manner and is very knowledgeable and a great engineer. Many Thanks Andy, ...

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    Loretta Lomax | Customer Advisor | Billing

    Loretta was brilliant, really friendly, helpful and had a can do attitude - very professional and knowledgeable. She sorted my query very quickly but because she was so friendly I stayed chatting for a good ten minutes or more - a really lovely person and a huge credit to your team - thanks for all ...

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    Callum Smyth And Alan Unsworth | Res team N6 | Wastewater Services

    These 2 gentleman came to our house today and from beginning to end they were completely helpful,professional and clearly very knowledgeable about there job. They made an absolutely awful situation bearable. We had sewage leaking into our kitchen from a blocked main drain, they cleared the drain and...

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    Julia Kewley | Customer Advisor | Billing

    Julie today was very friendly and knowledgeable,I rang about a water meter installation and Julie explained everything clearly and put any of my concerns to rest and also got my appointment booked for next week too, I work for John Lewis so I know good service when I get it and Julie was lovely

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    Jim Tierney | Customer Tech | Water Services

    Jim has gone above and beyond to help me...3 times now. He is professional, incredibly knowledgeable and sees a problem as a challenge to overcome not walk away from. He is friendly and helpful, easy to talk to, and makes what can seem an impossible problem, a solvable one.

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    Brett Taylor And Mark | CST & gang | Wastewater Services

    Well what lovely lads you have working for you I had a waste water problem which is my problem and not yours But Mark and Brett couldn't have been more Knowledgeable and helpful they are So pleasant and polite They explained to me about water lines (1&2) Talked about tree roots, camer...

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    Marq Scott | Customer Advisor | Water Services

    I called following an issue with discoloured water and spoke to Marq who was polite professional helpful and knowledgeable he was able to resolve my concerns immediately excellent service

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    Erin Mitchell | Billing

    Absolute 100% service, took time to answer my questions, couldn't do enough, really knowledgeable and easy to talk with

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    Craig Daniels | Developer engineer for adoptions | Developer Services & Planning

    Approachable, friendly, helpful and knowledgeable assistance on the current project.

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    Craig Daniels | Developer engineer for adoptions | Developer Services & Planning

    Approachable, friendly, helpful and knowledgeable assistance on the current project.

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    Mick Barton/ Simon Gallagher | CST and Ganger | Wastewater Services

    Job ref: 2110664 Excellent service. Both very polite. Obviously highly knowledgeable and skilled. No-nonsense and workmanlike. Communicative throughout the procedure.

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    Brigitte Roche | Billing

    Excellent service, pleasant, polite, very helpful, knowledgeable about her job as was able to answer all questions asked. And able to complete a form for me online. I am a very satisfied customer thanks to Brigitte.

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    Gill Smith | Customer Technician | Water Services

    Gill came out to visit me to check on an old external stop tap etc before we start our extension on my late fathers home and was very courteous and knowledgeable about what needed to be done. Praise where praise is due.

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    Callum Smythe & Alan Unsworth | CST | Wastewater Services

    Callum and Alan were excellent in sorting a blockage which was affecting my house. They attended when they said they would and dealt with the problem promptly and in a very professional manner. They were very knowledgeable and i am extremely grateful to them for not only sorting the blockage, but al...

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    Faye Jackson | Customer advisor | Billing

    I would like to nominate faye Jackson for the help she has given me sorting out our water bill today. We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today. She sorted out have a payment plan to get us back on track she was most helpful compassiona...

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    Gill Smith | Network Customer Inspector | Water Services

    Ref 2104231 Gill was so knowledgeable and helpful following the discovery of a water leak on our property.

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    Faye Jackson | Hardship paying bills team | Billing

    I would like to nominate Faye Jackson for the help she has given me sorting out our water bill today We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today and sort out a repayment plan to get us back on track She was helpful compassionate k...

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    Debbie Quinn | Customer advisor | Billing

    Great customer service, knowledgeable adviser and generally a good customer experience. Thank you.

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    Nikolas Waterman | c | Metering

    I was provided with excellent customer service from Nikolas today. He was extremely helpful, friendly, knowledgeable and reassuring. He's a fantastic asset to your business. Many thanks Diane Jones

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