Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Ash Marshal Dave Hill | CST | Wastewater Services

    Ref 2095245 your employees where polite very knowledgeable and very efficient

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    Duncan Wood | Customer tech | Water Services

    Excellent customer service, courteous, helpful, knowledgeable, very pleasant demeanor,

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    Stacey Kyle | Customer service | Billing

    Stacey was a delight to speak to, very polite and knowledgeable, while all the time remaining professional. Laughs and smiles all around, 10/10 would call again. A real credit to your team.

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    Mathew Scouler | Billing

    Mathew gave 110% in helping me with my enquiry re difficulty in my finances. He was polite, supportive, helpful ,professional, informative & knowledgeable . He deserves recocognition as a dedicated employee, thank you again to Mathew.

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    Sue King | Developer Services & Planning | Developer Services & Planning

    Sue was extremely helpful and knowledgeable in helping me with my home extension that was close to a drain. She answered all questions and was friendly. A pleasure to deal with.

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    Nikolas Waterman | Billing

    I'd like to nominate Nik because not only was he really helpful on the call and sorted my address change easily but he was also really knowledgeable and especially cheery!

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    Chris Tinsley | CST | Wastewater Services

    10/10 (extremely satisfied) Chris and t j attended a block drain issue very professional and knowledgeable done a very good job thank you

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    Rebecca Ferris | Customer Advisor | Water Services

    I would like to nominate Becca for the amazing service from her today and because of the information she gave me I have booked an appointment to have a water meter fitted. Becca was very knowledgeable and answered all my questions fully and in a way I could fully understand. The level of customer se...

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    Andy Hogben | WCT | Water Services

    I found Andy to be professional and knowledgeable in answering my questions regarding water flow concerns and doing his utmost to find a solution to the problem.I feel confident that the lead pipe and water flow problem will be resolved as a result of Andy's thorough inspection and observations thro...

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    Lee Jones | Customer Tech | Water Services

    Came to assess external stop tap. Very professional and knowledgeable and answered all my questions. Very approachable and courteous.

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    Sheralyn Tilch | Adviser | Billing

    Absolutely fantastic communication skills, very helpful and made the call as a new customer very calming. She was friendly and knowledgeable, gave advise and helped me set up a new account for my new apartment. She even said to have a great time in my new home..lovely person .

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    Heather Barker | manager | Billing

    I would like to put on record that Heather Barker is a credit to your company. She was very professional and extremely helpful and very knowledgeable and explained everything in a very polite and caring manner and i would not hesitate to tell any new customers that if you want good service to see if...

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    Ben Gordon | CST | Wastewater Services

    Ben and his colleague delivered a fantastic service, were polite, professional and very knowledgeable

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    Peter Forti / David Still | CST/Longer, N7 Reactive | Wastewater Services

    Fantastic response (less than 24hours) Staff attending were very knowledgeable, helpful and friendly. Blockage in shared drain all sorted

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    Sharon Fielding | Online chat customer services | Online Query

    Such a lovely lady, very helpful, quick to respond and sort my query, knowledgeable. I work in retail so know what staff like this go through on a daily basis and how important it is to be polite, assett to the company, put a smile to my face, Don't know her last name and the hash won't work

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    Danny Cavanagh | Agent | Online Query

    Knowledgeable, polite, quick response

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    Kelly Elliott | Customer Advisor | Online Query

    Kelly was brilliant. quick, knowledgeable and polite. Highly recommended.

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    Gill Smith | Customer Tech | Water Services

    Gill has great customer service skills, helpful and knowledgeable. Many thanks.

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    Wayne & Joe | CST & Ganger | Wastewater Services

    Wayne & Joe attended our home yesterday to check out and deal with a blocked drain. They were absolute Stars", both knowledgeable, efficient and empathetic to our situation. They demonstrated humour and understanding and delivered a outstanding level of customer service in difficult circum...

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    Jordan Robinson / Paul Boodington | Waste water | Wastewater Services

    Jordan and Paul were excellent this evening explaining the job and was very thorough , knowledgeable and very professional . Very good customer service thanks again

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    Nuala Moore | Customer Advisor | Water Services

    For being clear and knowledgeable about her role. For speaking clearly and with good clarity. For having enough care to carry out her role to make the customer feel valued. Thank you.

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    David Kewn | Not sure | Billing

    David was exceptionally knowledgeable, helpful and reassuring.

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    Bill Barkley & Ste Senior | CST & Ganger | Wastewater Services

    I was visited by the above employees on Tuesday 15th January 2019 and I was impressed by the knowledgeable way they carried out the inspection. They were both very friendly and helpful and came up with a solution for my problem. Although they were not able to resolve it on the day they have put in p...

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    Robbie Teare | WCT | Water Services

    Robbie visited in relation to a leak in our street. He took the time to explain clearly how this problem may have occurred and how this may impact my property. His manner was very friendly, professional and knowledgeable. Robbie represents an asset to your company with his excellent customer service...

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    Lynn Weir | Billing

    Very helpful knowledgeable and professional membrryof staff who rang me back exactly when he said he would

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    Robbie Potter & Emily Meehan | CST & Ganger | Wastewater Services

    Went above and beyond couldn't find an issue with my house so investigated next door and with her permission found blockage and quickly sorted. Great communication friendly and very knowledgeable. Credit to United Utilities thank you !

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    Robbie Potter & Emily Meehan | CST & Ganger | Wastewater Services

    Robbie and Emily dealt with a blockage at my property today. They were very prompt in attending and provided excellent service. They were polite, knowledgeable and very thorough and kept me fully informed as to what they were doing. I am very grateful for their help.

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    Katie Holbrook | Customer Advisor | Billing

    Katie was very friendly, helpful and knowledgeable when I called about recently moving into a proper and changing over to united utilities as our water provider. I was a but unsure regarding how the billing system works and how to update my readings. I now feel confident and satisfied that this had ...

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    Nikolas Waterman | Customer Advisor | Water Services

    Nikolas was as courteous, knowledgeable and lovely to speak to as you coukd wish for.

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    James Osullivan | WCT | Water Services

    An extraordinary knowledgeable helpful man.A credit to your company. Thanks

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    Darren Warburton | NCI | Water Services

    The service provided by Darren was polite, knowledgeable, efficient and punctual. The service industries need more Darren's!

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    Dave McCrave | NCT | Water Services

    Dave Mc Crave! Wow ! This gentleman really helped me. He was knowledgeable, efficient and listened to my concerns, He sorted the issue in less than 5mins, What a service. Please let this gentleman know how much me and my family appreciate his hard work today and please please let him be nominated an...

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    Nikolas Waterman | Customer Advisor | Billing

    One of the most stressful things we go through is moving house and changing/amending so many things. I spoke to Nikolas on a few occasions and each time he has been polite, helpful, knowledgeable, friendly and has made the task in hand so easy. I wish all the other utility service staff were as help...

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    Gemma Breen | Customer Advisor | Online Query

    Gemma helped me setup my account after moving house. I found Gemma very knowledgeable about the product and able to answer my questions. It took only a few minutes to get my account active and my payment details registered.

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    Jenny | Customer Advisor | Billing

    Very helpful, knowledgeable, patient and efficient.

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    Andy Diamond | Water Network Customer Technician | Water Services

    I had to complain about our water supply and Andy tested our supply before and after the works. He contacted me with an expected visit on both occasions. The information he supplied was clear and he explained the steps that would be done during the works and gave an approx' timescale, which was very...

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    Deborah Leadbetter | Customer Advisor | Billing

    I had to complain about our water supply and Deborah dealt with our case. She contacted me at every step of the works with an update. explaining what stages the job was at and when she would next update us. In a world of so much negativity, she was outstanding. Her manner was friendly, understandin...

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    Tia Savage | Customer Advisor | Water Services

    Rang Thursday the 3rd of January as we were panicking over the smell and taste of our water and we were immediately put at ease thanks to Tia and her empathetic approach. Tia had a lovely, calm and controlled tone immediately grabbing our attention and we quickly become engrossed. Tia has a remark...

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    David Ellison | CST | Wastewater Services

    David and his colleague attended our house to investigate a blocked drain. David was clearly knowledgeable and experienced about his job and was extremely helpful. He and his colleague solved our problem in no time and also offered guidance and advice for the future. A credit to your organization.

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    Lydia Moran Gibson | Customer Advisor | Water Services

    Lydia was extremely pleasant, helpful, knowledgeable and easy to talk to. She sorted our problem immediately and easily. A team were sent to sort the shared drain out, many thanks. It's a rare thing these days to phone someone and not be fobbed off or passed to someone else. Lydia is a real asset ...

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