Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Thomas Drew & Aaron Lawry | CST & gang | Wastewater Services

    Went the extra mile to check everything was cleared, very thorough. Knowledgable about shared drains etc. and had done there homework on the road drains layout before they came. Kindly phoned UU to give me advice on a future drainage predicament - can't thank them enough for all their help. Very res...

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    Jordan Robinson & Mick Winder | CST & Ganger | Wastewater Services

    My Father in law was moving into his new home in Burton-in-Kendal. He is 85 years old and this move was quite a big deal to him and to us. Unfortunately both the bath and the sink were completely blocked. A plumber was unable to sort the issue so the land lord contacted United Utilities. Jordan Ro...

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    Gemma Breen | Unknown | Billing (Internal)

    I would just like to thank Gemma for all her help with my bill today. My direct debit has risen substantially and she very kindly sorted this out for me and more.

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    Anne-marie Scully | Water Services

    Very kind, profecional service. Mrs. Scully spend patiently time on the phone with me trying to solve my problem, which is low water pressure. She kindly adviced me what to do. Later she called me back to let me know there is a problem in the whole area. I am extremely thankful for Mrs. Scully's u...

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    Laura Pears | Billing (Internal)

    Hi I would like to nominate Laura pears very professional lady very kindly she understands the consumer very well and put me at ease when I was on the phone in fact a very professional person now say would recommend this lady any time to work in any department at United Utilities as far as I'm con...

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    Lorna Liken | Customer Advisor | Billing

    Query dealt with efficiently and kindly and explained clearly

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    Stacey Kyle. | Customer Advisor | Billing

    A very helpful young lady who put me at ease and gave me very good advice in solving my problem. She also kindly said she will do a follow up call at a set date to close the problem I have got with my bill going forward.

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