Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Gary Maddocks | Customer Technician | Other

    Gary works for Network Ops and came out on 29th March. He found the outside stopcock which a previous visit had failed to find. The work has now been completed and life returns to normal! He was prompt, courteous and most importantly efficient in his job.

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    David Mccrave | Network Customer Inspector | Water Services

    We found your engineer today to be very professional and courteous. He gave us a quick call prior to arriving so we knew when to expect him. He also explained the assessments he was carrying out so that we had idea of the efforts he was making. Most importantly, he was able to get to the root of...

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    Sarah Herrington And Keith | Technicians | Wastewater Services

    They were both professional in there job.But as important as that they were friendly and kept me fully informed at what was happening.They arrived exactly on time,which from my past dealings with these big companies does not happen that often!I spent 50 years working in engineering so can say with c...

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    Kieron Lapatrie | Customer Advisor | Water Services

    I was really nervous about ringing up after business hours on the emergency number but I was concerned I had no water pressure so virtually no water. I finally decided to ring in to ask about it. Kieron was so lovely to me. He was very polite about taking my details which could have seemed invasive ...

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    Barbara McAuley And Chris M | CST + GANGER | Wastewater Services

    Babs and Chris were on time, professional, efficient and more importantly personable to Roy and his family in very trying circumstances. There are a credit to your company.

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    Julie Millwaters | Billing

    I would like to commend your accounting and billing department for the way I can actually read and understand my bill. I would also like to impress the way as soon as I send my water readings , there is an immediate billing adjustment and I know exactly where I stand. This is important for me as an...

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