Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Mr Kevin Coiles | Customer service | Billing

    Today 14/2//19 I was put through to Kevin. I needed advice on trying to make my bill a bit more affordable .i really felt from the start of the call a important customer. from the help Kevin gave me to the the ffeeling of not being any trouble .. Thankyou once again Kevin..

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    Mr Kevin Coiles | Customer service | Billing

    Today 14/2//19 I was put through to Kevin. I needed advice on trying to make my bill a bit more affordable .i really felt from the start of the call a important customer. from the help Kevin gave me to the the ffeeling of not being any trouble ..

    Read the full nomination

    Kirsty Burrows | Customer service ICC | Wastewater Services

    She was very kind in helping me sort out someone to help sort our sewage backup problem, she knew i waa distressed and fed up after housing authority and their contractors had let me down and didnt finish service to us by calling United utilites for us or letting us know how things had progressed. ...

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    Matthew Airey Rich Selby | Reactive CST | Wastewater Services

    Please, please, please will you nominate Rich Selby and Matt Airey for a WOW award. Rich and Matt visited our property on Monday 4th February following a foul water ingress into our cellar. The speed of response was very prompt but most importantly Rich and Matt were exceptional, their professionali...

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    Lynn Weir | Customer Advisor | Billing

    I had to change my account over from my ex partners name to my own . Lynn was extremely efficient but more importantly she was very amiable and understanding as I was distressed. She also explained that I might be better with a water meter as I am on my own and was all round very helpful.

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    Sharon Fielding | Online chat customer services | Online Query

    Such a lovely lady, very helpful, quick to respond and sort my query, knowledgeable. I work in retail so know what staff like this go through on a daily basis and how important it is to be polite, assett to the company, put a smile to my face, Don't know her last name and the hash won't work

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    Georgia Freeman | Customer Advisor | Online Query

    Georgia really helped me by talking me through getting air out of my system and my water flowing again, having 3 dogs it's important to me so I can keep them hydrated and the heating on to keep them warm and safe. Thank you

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    Rob | NCI | Water Services

    I want to nominate Rob as he finally managed to get my water pressure problem sorted, where others have failed. He remained involved with this problem so I did not have to see different inspectors each time. He listened to me and was committed to sort out the issue which had been outstanding since 3...

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    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    From making an initial call to the 24 hours customer service line to report a sewer leak (who were very helpful and provided me details that a team would visit to assess the problem) to the team who responded within a very short time of making the call. The team cleared the problem, hosed down and ...

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    Sharona Grant | Customer Advisor | Billing

    You will be able to find the lady I am commending from my account details as I spoke with this young lady this morning. She was extremely pleasant and polite but more importantly she was patient and kind. He knowledge was excellent and overall I feel her conduct was exemplary and a credit to Unit...

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    Matt Wiswell | Customer Advisor | Billing

    Was a pleasure talking to Matt today outstanding service made me feel very much an important customer his customer service skills are amazing

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    Chris Whiteley & Paul Boddington | CST & Ganger | Other

    Mr Whiteley and Mr Bodington,came to my home to fix a problem.. they did fix the problem with great manners,attitude and helpfulness which I believe was over the call of duty.. I am in awe of this two man team and of cos united water utilities It's important for me to inform you cos you need to k...

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    Ryan Smith | Billing

    Extremely helpful, very polite and very friendly, with importantly a good sense of humour. He couldnt have done more. Everything was explained fully and simply so I was left with a very good understanding of the process.

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    Tracey Mckay & Eddie Duffy | CST & Ganger | Wastewater Services

    They arrived promptly this morning and had a courteous and helpful manner. They were understanding of the nature of the problem and that it is an ongoing problem which United utilities are aware of. Just to say that all the teams that have preciously been out to tend to the ongoing drain blockage ...

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    Kelly Elliot | Customer Advisor | Online Query

    Kelly was able to solve my queries for me , quickly and efficiently and made me feel my custom was important to united utlities. I would definitely use this service again because of her pleasant manner.

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    Sarah Herrington & Eddie Duffy | CST & Ganger | Wastewater Services

    Sarah and Eddie attended an issue with a blocked manhole serving 4 properties. I was promptly contacted by Sarah who introduced the service and who clearly explained what was going to happen. Sarah and Eddie carried out the work very efficiently but most importantly represented United Utilities in a...

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