Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    So these three guys come out in late call and worked for hours trying to find the problem they tryed everything they was so thoughtful and respectful to me being ill and diid not give up on the job knowing I couldn't not use the stairs I can honestly say united utilities are so lucky to have these ...

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    Sharona Grant | Customer service adviser | Billing

    To whom it may concern, I have spoken to Sharona Grant five times over the last couple of weeks and I can honestly say that she is the nicest customer service adviser I have ever had the pleasure to speak to, she has gone out of her way on more than one occasion to explain everything thoroughly w...

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    David Mckenna | Customer Advisor | Billing

    i would like to nominate david as he went above and beyond when dealing with my query,i was upset and he really made me feel at ease and reassured me that the problem would be resolved,he kept me updated on everything,from start to finish,his customer service skills are execellent,i also work in the...

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    I can honestly say I have nothing but praise for the way my problem was dealt with.Both the lady who took my call and organised the job and the workmen who attended.The men were thorough and efficient and kept me advised on what was being done. I was also grateful that everything was clean and tidie...

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    Chris Yearsley | Water Network Technician | Water Services

    My water supply went off at about 10.30 on Easter Saturday. I rang to request help and the response was great. I was promised a visit within 4 hours and it came in about two. Chris was friendly and quickly arranged both a temporary feed and a permanent fix. All this was done in about 9 hours from m...

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Heather Bunnell | Customer Advisor | Billing

    Wonderful customer service, absolutely delightful disposition and I could not ask for more concise information. I would honestly recommend Heather to anyone and has definitely given me a positive opinion of united utilities. She is an absolute credit to your company. Please do not hesitate to call m...

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    Laura Clark | Customer Advisor | Billing

    I rang today to cancel my account as I've moved back home to support my mum after my dad has passed. I've got a very short fuse at the minute due to the circumstance. In all honesty I thought I would have a fight sorting out cancelling my water but not with Laura. She was brilliant. Really si...

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    Mark Holland, Anthony Dawson, Barry Taylor (big Truck To Clear Drains) Hannah Wieland | Awesome | Wastewater Services

    The people named are the main folk who we dealt with having suffered a blocked drain. From the 1st phonecall on a Sunday the customer experience was amazing. Despite it only appearing as one blocked toilet, from experience it was normally something to do with the pumping station on our road. My conc...

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    Andy Heaton | Private Leakage | Water Services

    Mr Heaton & his assistant were sent to investigate and repair any damage to the water main from the shut-off valve at the front of my property to an external point prior to entry to my house. A previous inspection had revealed a leak between the two valves but exact location could not be verifie...

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    C2v 80040093 Project Team | Engineering Delivery

    To be honest my life has not been disrupted at all.

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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