Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Heather Bunnell | Customer Advisor | Billing

    Wonderful customer service, absolutely delightful disposition and I could not ask for more concise information. I would honestly recommend Heather to anyone and has definitely given me a positive opinion of united utilities. She is an absolute credit to your company. Please do not hesitate to call m...

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    Laura Clark | Customer Advisor | Billing

    I rang today to cancel my account as I've moved back home to support my mum after my dad has passed. I've got a very short fuse at the minute due to the circumstance. In all honesty I thought I would have a fight sorting out cancelling my water but not with Laura. She was brilliant. Really si...

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    Mark Holland, Anthony Dawson, Barry Taylor (big Truck To Clear Drains) Hannah Wieland | Awesome | Wastewater Services

    The people named are the main folk who we dealt with having suffered a blocked drain. From the 1st phonecall on a Sunday the customer experience was amazing. Despite it only appearing as one blocked toilet, from experience it was normally something to do with the pumping station on our road. My conc...

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    Andy Heaton | Private Leakage | Water Services

    Mr Heaton & his assistant were sent to investigate and repair any damage to the water main from the shut-off valve at the front of my property to an external point prior to entry to my house. A previous inspection had revealed a leak between the two valves but exact location could not be verifie...

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    C2v 80040093 Project Team | Engineering Delivery

    To be honest my life has not been disrupted at all.

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    Charlie Roberts | Billing advisor | Billing

    I rang your company with a few queries, I had spoken to a few people previously from united utilities and in all honesty none of them came close to the absolute peerless customer service I received from Charlie. She sounded supremely confident on the phone and was swift with her actions. Spoke real...

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    Kerry Moran | Billing

    My son is helping me do this as I don't use all this internet these days. But I needed to tell someone how Kerry helped me with my problem. All I needed was a direct debit setting up to pay my bills. She told me it was already set up and I forgot coz I'm not I went to tell her I've been in hospital ...

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    Sheriden Appleby | Customer Services | Billing

    I had due to moving to a new build estate big problems setting up the right water meter and bill, previously I had tried to call up so many times to sort out with no joy, at one time the customer services person cancelled my direct debit without telling me it was only because I was checking my bank ...

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    Thomas Drew And Auron Lowey | CST and Gang | Wastewater Services

    Reference 2101248 Very courteous, professional and informative a real asset Thor your company if I could star rate it would be top marks it's rare you get a service like this these days and I can honestly say united utilities are a leading company ifrom my experience I just wish others companies va...

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    Lee Jones | Customer technician | Water Services

    Lee Jones is without doubt the best trades man I've ever dealt with. He is efficient , kind, absolutely fantastic at his job to the extent I am convinced he is some sort of magician. I honestly cannot praise him enough and it's so so lovely to see someone passionate about Thier work and doing a good...

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    Ryan Jennings | Complaint handler | Billing

    After recieving some shocking service from one of your field techs, ryan took over my case & stopped it escalating into a big complaint. He was honest apologised appropriatly without blaming the field tech which i thought wss professional. He kept me up to date throughout and was a credit to UU....

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    Jordan Robinson, Paul Boddington | Waste water | Wastewater Services

    These two young men came to sort a problem out with our drains. Jordan phoned to inform me of the time they would arrive and when I told him I wouldn't be in at that time he was very polite and said not to worry, they would wait. They greeted us in a very professional manner and we're already on the...

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