Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stacey Kyle | Customer Advisor | Billing

    She was brilliant patient extremely friendly very helpfull couldn't be better

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    Bunty Hebbar & Ian Healey | CST & Ganger | Wastewater Services

    Both of these guys was very helpful and very friendly Appreciate there efforts Wish I knew before hand,I could call these guys before then I would have saved £120 I wouldn't have known if I didn't call them Thank you to these two guys Please I would appreciate if you could sent leafle...

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    Laura Clark | Customer Advisor | Billing

    Fabulous service received. I am moving home and was really unsure of what happens, but Laura was so helpful Joe friendly. Really lovely lady

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    Kerri Jones | Customer Advisor | Billing

    Very helpful. Got the appointment booked, and she was a water-leak Genius to boot!

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    Jorge Harding-Dickson | Customer Advisor | Billing

    I spoke to Jorge on the phone about a problem with water supply pressure. I was very happy with the service, he was very helpful and gave me good advice on what I should do. Thanks

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    Christopher Costello | Customer Advisor | Billing

    When the extra mile, instead of keeping me on hold rang me back with the enquiry resolved. Sent an urgent email straight through. Very helpful thriugh out

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    David McCrave | Network Customer Inspector | Other

    The above employee attended to a meter query we had, excellent personnel qualities extremely helpful a pleasure to deal with . Thank you

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    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

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    Lynne Davies | Customer Advisor | Billing

    This Lady, Lynne Davies couldn't have been more helpful today when I telephoned regarding queries I had with work carried out close to my Dads property, she arranged for a visit to show my Dad where his knock off Tap is now as it seems to have been moved, he's almost 81 and a widow, so he has been c...

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    Jodie Corfield | Customer Advisor | Billing

    Excellent customer service, very helpful

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    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    These two lads gave an exceptional service. They were friendly, knowledgeable and very helpful. They could not have done more. Absolutely excellent!

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Outstanding service from these 2 operatives. Very clear information about what they were doing. Very polite pleasant & helpful. Really impressed.

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very friendly and helpful today sorted out my issues quickly , very happy with Gemma service , would definitely use this service again

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    Charlotte Jones | Customer Advisor | Billing

    Very clear and helpful, thanks Charlotte :)

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    Stacey Kyle | Customer Advisor | Billing

    Really nice and helpful in the phone and made it very easy to sort out my bill

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Lottie was so helpful when I was trying to change my direct debit details online, I couldn't remember my security question as I hadn't been online for this account in years. She took my Details, changed the bank for me. I asked how to reset my online account which apparently I'd never registered for...

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    Mike Sinnott | Field Service Engineer | Wastewater Services

    Really friendly and really helpful- very impressed.

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    Adam Boardman | Social Media Case Manager | Online Query

    Adam is brilliant, he has been there since I moved to Manchester late 2017 and nothing is ever too much! He's always been really helpful and responds within the hour usually. Thanks for all your help! Very pleased with the service received!

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    Carly Fletcher | Customer Advisor | Billing

    Polite, friendly and helpful on phone call

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    Sharon Fielding & Adam Boardman | Social Media Case Manager | Online Query

    Sharon and Adam have always been really helpful and respond very quickly which is brilliant. Nothing is too much for them. They have always helped with any queries I have had and not stopped until we have found an answer or solution. Very pleased with the help I've received over the past year an...

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    Charlotte McFadden | Customer Advisor | Billing

    She was very helpful. And cheerful on the phone.

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Very friendly and helpful. Thanks for fixing our drain issue!

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    Carly Fletcher | Customer Advisor | Billing

    Carly was extremely helpful & very pleasant explaining about the advantages of having a water meter installed & also advising me of a scheme for people with disabilities after I had informed her of some of my health problems. I now feel reassured that I am doing the right thing in having a ...

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    Steven Turner & Paul Boddington | CST & Ganger | Wastewater Services

    Great service, helpful & efficient, thanks lads!

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    Gemma Breen | Customer Advisor | Billing

    Gemma was super helpful and nice

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    Maria Dell | Customer Advisor | Billing

    Just spoke to Maria she was so helpful, super friendly, figured out what had gone wrong with my account and apologised and got everything set up correctly. Lovely lady, if only there was service like that when calling other utility companies!

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very helpful, when I required some assistance setting up my online account.

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    Laura Clark | Billing

    Got through very quickly Laura was Very polite and very helpful sorted my problem within a few minutes Very happy makes a change for such good service with a actual human being Would recommend your service to anyone keep up the good work Laura gets full marks from me Regards Andy Leese

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    Heather Bunnell | ? | Billing

    Very helpful and pleasant lady who quickly sorted out my issues in relation to the termination of services on the recent relocation of my mother to sheltered housing accommodation

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    Nicola Moran | Webchat | Online Query

    she was veru helpful - changed my bank details

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    Mmb - 80054392 - Project Team | Engineering & Programme Services Wastewater | Engineering Delivery

    Julie and Matt have always kept me in the loop and have been really helpful. the lads are polite and obliging. WOW nomination

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    James Osullivan | Engineer | Metering

    This gent came to our property last night 9th April 2019 to try to help with a billing problem we currently are having an issue with he was so polite and helpful and helped us as best he could whilst doing his job he is a great asset to your company x

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    Sharona Grant | Customer Advisor | Billing

    Really easy to talk to and helpful, sorted everything out for me that I needed. Thanks again.

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    Jane Tatchell | Water Customer Technician | Water Services

    Came out with a colleague today to find our external stop tap. Did so very cheerfully, even though it had been highway tarmaced over, and is helpfully arranging necessary remediation. Thank you!

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    Gemma Breen | Customer Advisor | Billing

    She has been really helpful with me, apart from being nice and doing her job quickly.

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    Nicola Moran | Online chat | Online Query

    Really helpful! Thank you!

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very helpful, polite and understanding and helped me sort out my problem with ease and knowledge, thank you Gemma

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    test sam

    The guys came to sort out my waste water issue as my sewer was blocked. They were very helpful and communication was first class. They were very well presented and professional. Top class.

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