Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Callum Smythe And Alan Unsworth | CST + gang | Wastewater Services

    Reference 2095527. Very helpful and efficient, answered all my questions and did a nice clean job the day after it was reported. Thanks lads.

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    David Jaundral | I don’t know - he took my phone call, helped me test pressure, booked an inspection | Water Services

    Very helpful friendly and funny, refreshingly easy to speak to having had a nightmare with disinterested letting agent and landlady.

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    Ryan Wadsworth | Help with moving | Billing

    Lovely helpful young man, very patient and informative, an asset to the job

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    David Jaundell | Water Services

    Very helpful.

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    Steve Brome....and....k Wilson | CST/ GANG | Wastewater Services

    Ref...2096698, Absolutely great service,,100% fabulous,very helpful and explained every thing they were doing

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    Rick Gohrey And Sean Reid | R R T | Wastewater Services

    These men were from N6 Stockport [ref.397155], and were very helpful to me when I needed some help.

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    Katie White | Internet agent | Billing

    Just brilliant, straight to the point and helpful- great customer service!

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    David Mckenna | Billing

    I am afraid I do not know David's title/department, but he has been incredibly helpful and I feel deserves a nomination. I am on the Autism Spectrum, and David has been extremely patient and supportive helping me to understand how to best manage my account and billing while I am going through a ve...

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    Rachel Stephens | Agent | Billing

    Rachel was brilliant. Sorted out everything I asked and was very helpful. My query was complicated but she sorted it. It's nice to have customer service like this today as normally nobody is interested. Thank you so much. One extremely happy customer.

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    Duncan Wood | Customer tech | Water Services

    Excellent customer service, courteous, helpful, knowledgeable, very pleasant demeanor,

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    Liam Mulcahy | Wct | Water Services

    Liam's dept on his card states "network". Liam was on time, called before arrival as agreed. He was very polite, knowledge and extremely helpful. Was lovely to have met him. It seemed to nothing was too much and he was a very happy chappy. He was knowledge to the area also, which is a...

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    Adam Hill | Plumber | Metering

    Excellent job, done quickly, fully explained. Very helpful and very pleasant.

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    Andy Bate | Developer Services Inspector | Developer Services & Planning

    Andy is excellent at his job and often goes above and beyond to assist whenever assistance is required. Andy is always available on the phone to discuss any issues that may arise and I find that he provides helpful solutions in a timely manner.

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    Danny Cavanagh | Chat | Billing

    He was very helpful ive had some big upsetting changes he stalled my next month payment for me and helped

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    Stacey Kyle | Billing

    She was polite, helpful and friendly

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    Faye Jackson | Customer services | Billing

    I nominate Faye Jackson credit to her very helpful and very understanding advice the call was 100 percent understanding she explained in detail easy to understand was very grateful thank you Faye Jackson for the help I was given xx

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    Charlotte Jones | Billing

    Charlotte was very helpful and helped with any questions I had when changing my address on my account

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    Mark Dane | NE | Wastewater Services

    Fabulous service from Mark Dane and James and Adam We called them on Thursday morning and they came Thursday night Mark explained the issues around our blocked drains and managed to clear them They were helpful and took great care in removing the blockage and clearing up after Can't praise th...

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    Louise Storey | Billing

    Louise was very efficient, helpful and professional when dealing with me. Five minutes earlier, I had reason to ring BT. The assistant I spoke to was impatient and unprofessional, and I didn't receive the service that I would expect. I worked in customer services for 35 years and believe that the cu...

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    Lee Jones | Customer technician | Water Services

    Lee has been so helpful. My work is still on going and he has helped me understand what work is involved and talked me through what is going to happen. I feel like I'm in safe hands.

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    Ian Pinches | Customer service adviser | Billing

    Ian was excellent answered all my queries promptly and was extremely helpful Great customer service skills and dealt with my problem efficiently Thanks Matthew Robinson

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    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

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    Rob Potter | c.s.t | Wastewater Services

    He was friendly, helpful and efficient. Ref:2092662

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    Steve Borrows | c.s.t | Wastewater Services

    He was very helpful, friendly and efficient. ref:2092662

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    Mathew Scouler | Billing

    Mathew gave 110% in helping me with my enquiry re difficulty in my finances. He was polite, supportive, helpful ,professional, informative & knowledgeable . He deserves recocognition as a dedicated employee, thank you again to Mathew.

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    Stacey Kyle | Billing

    Stacey was very helpful, a joy to discuss my questions with and pleasant.

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    Stacy Kelly | Customer service | Billing

    I was a little confused and she was very helpful.

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    Kelly Elliott | Agent | Billing

    Kelly was very helpful right from the start and very courteous and sorted out my monthly billing problem (payment amount) in no time at all.

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    Jen Boyd | Billing

    Kept persisting for me when my payment wouldn't work first time - very helpful! :)

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    Stephen Iveson And B.mcdermot | CST and ganger | Wastewater Services

    Excellent Service . Friendly and professional . Very thorough , helpful and took care and time to show results of inspection of drain . 10 out 10.

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    Gary Thorne And Craig Breen | (Res)team | Wastewater Services

    Both lads were really helpful and really friendly. As unpleasant as the job must be they both had smiles on their faces and kept us informed of everything they were doing.

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    Nicola Moran | Webchat Advisor | Online Query

    Very helpful and efficient

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    David Jaundrell | Customer advisor | Water Services

    Great customer service, David was polite and very helpful

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    Laura Pears | Customer advisor | Billing

    Laura was extremely helpful, empathetic and highly efficient. I'm very happy with the outcome of the call.

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    Peter Brown | Customer advisor | Billing

    There would be nothing needed to improve today's call I had with Peter brown.he was very helpful careing an understanding of the situation I was calling in with.we went threw what information was needed from me an I was happy with the affordable outcome great service I received an happy to know my b...

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    David Jaundrell | Customer service | Water Services

    Very helpful and pleasant

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    Georgia Ellis | Webchat | Wastewater Services

    Really helpful

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    Tracey Lee | Customer advisor | Billing

    Tracey was so helpful and explained all the options to me . She listened to me without any interruption and answered all my questions and made me feel at ease . I would like to thank Tracey Lee for her help , I am very grateful .

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    Leanne Wright | Customer advisor | Billing

    I spoke to Leanne today as I was behind on my payment plan, due to recovering from an operation. She was very friendly, sincere and helpful. She gave me different options to manage my account moving forward. It was a pleasure to speak to her.

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    Paul Bolan | Network technician | Water Services

    Although it was late in the evening, (8.30pm), Paul was extremely helpful, pleasant and courteous. He took the time to ring and let me know that he would be at the address within 20 minutes, and arrived spot on. He was quick and efficient at solving the problem and made sure I'd sufficient water be...

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