Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Paul Chapman | DPT | Wastewater Services

    Hi I had a booked drain and Paul and the team with him were brilliant very polite good manner and made sure they kept me informed what was going on. And the biggest thing they clean up Am very happy with the service and arrived in time Thank you to Paul Chapman

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    Rachel Stephens | Agent | Billing

    Rachel was brilliant. Sorted out everything I asked and was very helpful. My query was complicated but she sorted it. It's nice to have customer service like this today as normally nobody is interested. Thank you so much. One extremely happy customer.

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    Liam Mulcahy | Wct | Water Services

    Liam's dept on his card states "network". Liam was on time, called before arrival as agreed. He was very polite, knowledge and extremely helpful. Was lovely to have met him. It seemed to nothing was too much and he was a very happy chappy. He was knowledge to the area also, which is a...

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    Katie Holbrook | Billing

    Katie went above and beyond for me today. I was really frustrated prior to phoning today, I could not understand my bill- she explained to me why I was getting charged a set amount etc. Even when she explained I still was not happy that I was getting charged double what my friends are getting paid w...

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    Ian Johnson | Metering | Metering

    He did a very good job clean job , very pleasant man. We were happy with the way he worked and his general manner. *submitted by uu employee with customer on phone no inet access*

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    Laura Pears | Customer advisor | Billing

    Laura was extremely helpful, empathetic and highly efficient. I'm very happy with the outcome of the call.

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    Peter Brown | Customer advisor | Billing

    There would be nothing needed to improve today's call I had with Peter brown.he was very helpful careing an understanding of the situation I was calling in with.we went threw what information was needed from me an I was happy with the affordable outcome great service I received an happy to know my b...

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    Brett Taylor And Bob | Waste water | Wastewater Services

    Brett and Bob came to my house to sort out a blocked drain. Brett was really lovely and called me 15 minutes before he turned up to let me know he was on the way. When he got to my house he went above and beyond to make sure the pipes were going running clear and he kept me fully informed of what wa...

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    Sharona Grant | Customer Advisor | Billing

    She was so friendly, like someone I knew. The whole process was effortless and dare I say, easy. Sherona really made me feel happy, comfortable and content. I have lived all over the country and frankly this service is this is top draw. Kudos to the recruitment team/HR team. What a jewel!

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    Elisa Ruff | Billing

    Helped with a major issue where someone had setup another account in my name and had debt collectors at my door solved the issue straight away. 1st time i have ever been happy with united utilities

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    Gemma Breen | Online Chat Lady | Billing

    Helpful and efficient. Gemma was ace. More Gemma's would equal more happy customers :)

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    Katie White | Live chat agent | Online Query

    Katie was brilliant she helped with questions very quickly and I got sorted in no time at all, I'm very happy with how easy she made it

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    Heather Davidson | Phone worker | Water Services

    Was very friendly , happy and extremely helpful giving just the right amount of information best business call I've ever had

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    Pete Forti , Dave Wilson | Wastewater n7 | Wastewater Services

    They came they saw they ate all my kitkats, top draw lads top job, worked in horrid conditions,put our minds at ease from the moment they arrived very happy with the workmanship, garden back to how it was. Can,t thank them enough, your,s mr+mrs barton

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    Stacey Kyle | Customer Advisor | Billing

    Stacey has earned my nomination for her outstanding, standard-setting customer service - and the fact that I'm writing this when I'm extremely busy highlights this. She made what I anticipated as a tedious task, effortless and fun. She managed to unlock my account, change my address, set up a di...

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    Dylan Nelson | AMEY - Engineer | Metering

    The customer would like to pass on feedback to the engineer who fitted her meter that he was lovely and kind and could not be more happy with the work he completed and highly recommends him. Sending this on behalf of customer as they don't have internet

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    Craig Breen & Richard Mccabe | N6 Waste water DDT & AMEY GANGER | Wastewater Services

    Unbelievable service from these two guys. It was a very bitter cold night and these two went over and beyond to so sort the problem and get the drains unblocked. They were friendly, professional and advised what they were doing as they went along and left everywhere clean and tidy. I could not h...

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    Laura Clark | Advisor | Billing

    Lovely lady, solved my query efficiently, offered me alternative services to suit my needs, spoke politely, very informative - happy customer

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    Jessica Rainger | Customer Services | Billing

    Jessica was extremely helpful and polite, she answered my all of my questions very thoroughly and she related to me by drawing on her own experience, this made me feel valued as a customer. I'm very happy with the customer service I received this evening, Jessica made me feel like she had my best in...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    You may be expecting yet another letter of complaint but on the contrary. I know that the excavation work relating to the laying of new sewerage piped has caused some amount of disruption and angered many local residents and pedestrians alike. However as I am a regular pedestrian myself I have nothi...

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    Racheal Stephens | Customer Advisor | Online Query

    Helped me sort out my water bill after various leaks, set up my direct debit for me and talked me through the whole process made it very simple for me. Thankyou very much .. Happy customer :)

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    Kelly Elliot | Customer Advisor | Online Query

    I am very happy with the service delivered by Kelly today. She made the entire process, easy and effortless for myself - she looked into my query and addressed in thoroughly, putting my mind at ease and confirming that she would complete this with a follow up text message; 10/10. Thank you Kelly :)

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Having never dealt with united utilities I was unsure how we would be treated as with many of the services you can often feel like just another job/number. From my initial phone call on Monday morning to job completion on Tuesday evening I cannot say how happy we were with the service and workmans...

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    Deborah Quinn | Customer Advisor | Billing

    Debbie was absolutely fantastic! So happy and nice, made easy and interesting conversation whilst we waited for things to go through! Everything was done quickly and simply, I hope I have the department right because she definitely deserves an award for being such a lovely person! Thanks Debbie!

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    Wayne Eccles / Ben Abbot | CST + Gang | Wastewater Services

    2 really nice guys came out to my blocked drain today, possibly the worst day of the year it had snowed overnight and was snowing while they were working, but nothing was a problem, very helpful and happy considering the conditions, sorted my drain and checked the toilets were flushing before they l...

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    David Haran | Customer Advisor | Billing

    I discovered after moving into a slightly complicated new property, the water account histories & arrangements were in a confusing mess across different companies etc. Also with multiple supplies on one property, UU's normal domestic online account systems seemed to have trouble with setting up ...

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    Kirsty Shrubb | Case Owner | Billing

    Hi, I would like to nominate Kirsty as right from my first call which was regarding raising a complaint on my account, she has been fantastic. She really made my complaint feel valued and really listened to me. She was also very polite! After a long process to try fit a water meter, she final...

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    Heather Davidson | Unsure - Customer Adviser on the phone | Billing

    Having just moved in to my property, I was struggling to locate the water meter for first reading. I called on the hope that it would be on record for the property. Heather helped me, was patient while I struggled to get the meter and sorted out my bill and direct debit set up. Compared to a g...

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    Andy Hogben | WCT | Water Services

    Fantastic service and knew his job very well. Sorted out a temporary fix until the main construction guys could come out. Made sure we were happy and gave us great advice before leaving.

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    Katie Holbrook | Customer service in meter reading dept I think | Metering

    Great customer service with a happy and willing attitude towards a customers needs. Thank you for all you help Katie

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    Shaun Graham | Leakage Team Leader | Water Services

    Shaun was friendly and professional, quickly located and repaired our underground pipe leak and was happy to help with any questions or concerns we had; even returning to reassure us that water in the meter chamber following the repair was rainwater and not further leaks.

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    Karl Donald And Mick# | Csth gang | Wastewater Services

    We had a blockage at our property which had been looked at twice before by another company but had not been unblocked. When the 2 guys karl and mick came from UU they could not have been more helpful. They explained everything they were doing and answered all my questions like explaining which route...

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    Wayne Shearsmith & Sarah | CST & Ganger | Wastewater Services

    So happy with the service. From start to finish its been really good and the engineers that attended and repaired and reinstated the work have done an amazing job

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    Lee Wood And Kev Winder | Cst ganger | Wastewater Services

    Lee wood and kev winder were very good . Im very happy with there service. The ref num is 520002079673 . Date 18 jan 2019. Ten out off ten. Thanks again eric

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    Jessica Rainger | Customer services | Billing

    I sopke with jessica in regards to my house move , she was very polite and professional , superstar employee makes a customer valuable and make a customer happy to be with united utility where comapny cares about the customer.

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    David Evans | Team Leader | Water Services

    Hi, Mr Evans and his colleagues came out to sort an issue with our water supply that involved a full mornings and early afternoons work. He arrived on time and was initially delayed in starting work due to a car being parked on the site of the work. He worked with us to try and find the owner of the...

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    Amanda Rostron | Billing

    Excellent communication and informative. Happy to help

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    Jessica Rainger | Customer Advisor | Billing

    She was super friendly and helped with my queries with regards to moving home. It's nice to hear a happy voice on the end of the line.

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    Daniel Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Very happy with work. Team was Very helpful and explained the whole situation. Excellent service.

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    Ryan Wadsworth | Customer Advisor | Billing

    Very good telephone skills and knowledge on fitting new water meter. Fully understood process after speaking to Ryan and very happy with his help

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