Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Jorge Harding-Dickson | Customer Advisor | Billing

    I spoke to Jorge on the phone about a problem with water supply pressure. I was very happy with the service, he was very helpful and gave me good advice on what I should do. Thanks

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    Jane Tatchell | Water Customer Technician | Water Services

    Jane; professional, knowledgable, efficient, polite & very pertains. She got to the route of the problem within 10 mins. I am one very happy customer

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very friendly and helpful today sorted out my issues quickly , very happy with Gemma service , would definitely use this service again

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    The two gentlemen that attended my property today were very polite and explained what they were doing and why. I even got some history into Victorian plumbing. They were a credit to the company I was very happy with the service I received.

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Danny Boucher | Amey Plumber/Surveyor | Metering (Internal)

    I like to nominate Danny for a WOW award for his attention to detail when surveying a complex property for a meter fit. He was professional and considerate at the property and kept the customer informed at all times whilst carrying out his survey. The customer was very happy with the outcome.

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    Laura Clark | Billing

    Got through very quickly Laura was Very polite and very helpful sorted my problem within a few minutes Very happy makes a change for such good service with a actual human being Would recommend your service to anyone keep up the good work Laura gets full marks from me Regards Andy Leese

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    Caitlin Galloway | Customer Advisor | Billing

    Caitlin understand the unusual situation of my brother in law and his health problems and provided us with nothing but the best professional advice and help we could ask for. From speaking with a number of people at UU over the last few weeks none have been a patch on Caitlin! Caitlin is truly an as...

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    Lee Wood & Mark Merrit | CST & Ganger | Wastewater Services

    Two lads did a fantastic job of clearing a blocked sewer ..they cleaned and disinfected all the contaminated areas round my property...they were pleasant and polite and kept me informed of what they found ..good job lads ..we are very happy with the service you provided today ...

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    Samantha Cookson | Customer Advisor | Online Query

    I Used the Live chat to talk to Samantha to try and resolve a long standing issue. the evidence questions asked has moved the issue on to the next stage for someone to come out and inspect very happy with the service so far

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    Samantha Mottram | Developer Manager | Developer Services & Planning

    I find working with Samantha a pleasure, she always has the time to reply and is very approachable. Even when I'm not sure who I need to contact with in UU Sam is always happy to help where possible. Sam goes over and beyond her role and requirements. Many Thanks Sam.

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    Malachy Gallager & Joe Edge | Cst and ganger | Wastewater Services

    These two was so professional and polite the hole time they was here. They let me know everything they was doing and they managed to sort a issue ive had for nearly a year they solved a issue even a few men from unitied utilities in the summer last year couldn't fix. I cant thank them enough my hous...

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    Katie White | Customer Advisor | Billing

    Helped me with bill date and changed it for me. Thank you so much I am happy with this service I pay for.

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    Justin Card | Customer Advisor | Billing

    I got myself behind with my bills I was so upset about it I phoned u iPhone United Utilities I was put through to finance and has spoken to Jason, he reassured me he will help me and find a solution on how to deal with my case he finds the right payment plan for me set up direct debit I was so happ...

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    Gareth Wolfe | Plumber Surveyor | Metering

    I am very happy with the level of service I have received from Gaz Wolfe's visit this morning, he completed the job and moved the meter and stoptap for me very quickly and efficiently

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    Scott Birney | Customer Relations Case Owner | Billing

    Scott dealt with my query promptly and efficiently. I am really happy with the outcome and cannot thank Scott enough.

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    Stacey Kyle | Customer Advisor | Billing

    Very keen and eager to help. Sorted out my issues in a polite, civil and courteous manner. Happy with the advice and outcome. Made sure I knew what to do and what was happening. Had a second issue and explained fully why she couldn't aid me with this. Due to data protection and explained the proce...

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    Ann Ryan | Customer Advisor | Billing

    Excellent service of this happy nice woman, if everyone was like her phone calls would be bliss x

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    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    Gary and his team mate Craig Breen came to my property. Lovely gentleman, very happy and super big smiles. Very helpful and efficient and cleared my drain in no time. They actually made my day with their joyful personality.

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Richard Smith / Joe | CST / GANG | Wastewater Services

    Ref: 520002121182 Richard and Joe were very professional and showed excellent customer service. They spent three hours at our property and our next door neighbours trying to get to the bottom of the issue. They found the fault and fully cleaned our drains plus took away areas of contamination. They...

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    Brett Taylor And Rob Hardie | CST & Gang | Wastewater Services

    We were very happy with the service that Brett and Rob provided,they were both very polite and friendly and completed the work in a professional manner. This is a reoccurring problem and we were reassured that should it happen again we should not hesitate in contacting United Utilities straight awa...

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    Natasha Thomas | Phone line | Billing

    I phone today regarding my bill. Natasha was so lovely to me. She apologised for putting me on hold and when I got cut off phoned me straight back. She gave me the great news that because I'd been paying regularly that United utilities have written off my account arrears. I cried I was so happy and ...

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    Janice Bowness | Customer Advisor | Billing (Internal)

    Mrs Dawes wanted to pass feedback on that Janice is fantastic , nice clear tone and she's just brilliant and thinks she needs to be nominated for employee of the month. Customer was happy that we are saving money by offering her a water meter and there is a lot of savings to be had. she will recomme...

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    Jessica Rainger | Customer Ass | Billing

    I cancelled my water bill due too moving out & back to parents. Jessica was a joy too deal with. Jessica made my call quick & easy, without feeling rushed. Her manner was lovely & happy. She was a joy too deal with.

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    Bunty Hebbar & Jamie Pope | Waste water | Wastewater Services

    I happy with there work today Thanks

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    Tracey McKay And Eddie | Wastewater Services

    I have never met a pair of people more cheerful to be standing next to a stinking sewage-filled manhole than Tracey and Eddie, they sorted out our problem with no issues and we're happy to explain the problem and what they were doing.

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    Stephen Iveson And Ant Dawson | CST & Ganger | Wastewater Services

    I had the most outstanding Service with these guys, they were very polite and informed me of what was the cause of the blockage, they tested my toilet flush with green dye, and proved to me that the blockage was clear by showing me the empty drain. We had very good banter and I am happy with service...

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    Sara Livesey | Assistant Developer Engineer | Developer Services & Planning

    A very helpful and knowledgeable person who is always happy to assist with any design or SPL issues. Well done and thanks

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    Jack Cosgrove | Customer Advisor Advanced Developer Services & Planning | Developer Services & Planning

    Always happy to help, knowledgeable in his role and requirements from the SLP.

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    Samantha Mottram | Developer relationship manager | Developer Services & Planning

    Samantha is always happy to help, even when something may not necessarily be within her section, she is always able to assist even if it is just a contact name etc . a great asset to have working for UU. Samantha should definitely be rewarded or at least Acknowledged for her efforts

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    Sarfaraz Haji | Network Leakage Technician | Water Services

    It was great to see that great customer service still exists. Sarfaraz Haji was so pleasant, happy & informative during his visit & investigations at our private property, that it was a pleasure to meet him and and we felt lucky to have him appointed as our UU engineer. Throughout the in...

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    Hannah Cooper | Billing

    Really helpful! Was phoning about quite a complicated problem, but she sorted it out, phoned me back and arranged for a plumber to come out tomorrow! Extremely efficient. Have been really impressed with all the staff who have dealt with my change over to a water meter. Customer care is definitely on...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both these lads arrived at 7.30 at my property on a Sunday night. Most people would be in a rather bad mood having to work a Sunday but these boys turned up happy and helpful. There customer service was outstanding. Very up beat and got to the job on hand straight away. After they had finished they ...

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    Stephen Iverson & Ant Dawson | CST & Ganger | Wastewater Services

    The above attended our property to deal with a sewage overflow from a sewer system drain. They acted efficiently, courteously and promptly in finding the issue and providing the solution. There was a blockage caused by a tree root growing along the pipe underground. They located it and removed the...

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    Brett Taylor Mark | Cst&gang | Wastewater Services

    Brett and Mark attended my house today and were able to resolve my issue with a build up of waste water coming from adjoining property and as a result causing a overflow of waste onto my property.They were both very professional and pleasant and explained to me what they had done and then contacted...

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Angela Cradduck | Team adlington | Billing

    Caring lovely lady pleasure to speak with this lady was more than happy to speak with me & help after having a difficult time I lost my home for a little while under dangerous situation but now me & my children have returned home and starting to rebuild our life again this lady deserves t...

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    Dylan Nelson | Plumber | Metering

    After a new water meter was poorly fitted a couple of weeks ago we had numerous problems which were put right by United Utilities and last night we had the lovely Dylan remove the poorly fitted water meter, clear out all the mess left from before and finally fit a new meter. He was professional thro...

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