Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

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    Ruth Johnson | Customer Advisor | Billing

    Today I called up the office to go over my water charges for this year and to check the seperiate charges that I am trying to clear. I was a bit distressed about the amount I have to try to clear as I have arrears from last year to. I was put through to Ruth who was the most understanding and kno...

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    Scott Brogan | Customer Advisor | Billing

    The service he gave me today was remarkable an he went out of his way to make sure everything was done thoroughly he was a prime example of great customer service.

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    Dean Pickett & Aaron Lowry | CST & Ganger | Wastewater Services

    These two employees came out today to help us with our water problems....have to say they were excellent They went above and beyond and with a smile Great hard workers! brilliant advertisement for your company

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    Kiera Owen | Network Performance Technician | Water Services

    Kiera rang to say she was on her way. She was very polite and explained the issues I had with blocking very clear. Kiera was very pleasent. Great customer service. Thank you.

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    Joe Edge | Ganger | Wastewater Services

    Friendly and professional. Checked and sorted drain blockage. Gave great explanations regarding how drains work as well as future maintenance advice.

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    Steven Turner & Paul Boddington | CST & Ganger | Wastewater Services

    Great service, helpful & efficient, thanks lads!

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    Ashley Walker & John Medati | CST & Ganger | Wastewater Services

    Wonderful Obliging Workmen,(WOW)introduced themselves, cheerful in their not so nice job,listening, explaining everything so i could understand what they were doing, working as a team,polite, clean uniforms,, even thought a dirty job. making sure everything was done to a good standard, putting ever...

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    Sharon Fielding | Social Media Case Manager | Online Query

    Great service in dealing with a low water pressure issue over Twitter- can you give BT a few lessons please ????????

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    Graham Halfpenny | Leakag | Water Services

    Great service very professional

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    Maria Dell | Customer Advisor | Billing

    Great customer service from Maria - lots of advice & deserves to be rewarded by her employers ????

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    David Ellison | CST / GANG | Wastewater Services

    David and his colleague spent most of the day trying to clear a major drain blockage which had affected four of our houses on St James Road in Orrell. They were both incredibly professional, kept us informed throughout and did a great job of cleaning up afterwards. - 52*2122913

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    James Osullivan | Engineer | Metering

    This gent came to our property last night 9th April 2019 to try to help with a billing problem we currently are having an issue with he was so polite and helpful and helped us as best he could whilst doing his job he is a great asset to your company x

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    Steve Brome / M Raden | CST / GANG | Wastewater Services

    Great team, came out really promptly and had the blockage resolved in no time at all. Cleaned up after themselves and even cleaned the manholes out - very impressed. These two are a credit to your company. Thank you

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    Nicola Moran | Online Chat Customer Agent | Online Query

    Nicola gave me excellent customer service, she dealt with my problem quickly & gave me the information I needed. She stayed online while I logged into my account to make sure I did not require any further help. Great service thank you :)

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    Sarfaraz Haji | CST | Water Services

    I am totally overwhelmed with the service I have received. Sarfaraz explained everything thoroughly and advised what will happen. He kept me informed about everything and reassured me the problem will be dealt with quickly which made feel at ease. He is a great ambassador for United Utilities.

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    Andrew Walmsley, P Lee | CST / GANG | Wastewater Services

    Amazing and efficient service. Both guys were polite, friendly and professional. Arrived with in speedy time frame after reporting the problem and was fixed and solved just as efficiently. Even after blockage was gone they cleaned the area and disinfected everything. Great service

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    Kath Naylor | Customer Advisor | Billing

    Contacted Kath on Saturday morning 14/04/2019 Re a blocked sewage drain outside our home where the effluent was backed up to within one inch below the drain cover. This to us, of course, was a major problem. We were loucky enough to speak to Kath who was sympathetic and efficient. Whilst explai...

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    Great customer service kept us informed all through the job did a thorough job and didn't leave until all wal clean and satisfied

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    Gareth Jones & Alan Unsworth | CST & Ganger | Wastewater Services

    Great service explained what they were doing and carried it out in very professional manner Thank you

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    Mark Holland & Mark Cooper | CST & Ganger | Wastewater Services

    These two chaps attended my property this morning. Very polite and explained everything in a way i understood. Great teamwork!

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    Holly Fielding | Customer Advisor | Billing

    Great service

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    Lianne Collins | Customer Advisor | Billing

    Provided great service on the initial call and the return cay was as agreed. A pleasure to deal with a person that provided me with the very best service I could have hoped for. I was unable To complete the name as the text message request did not include it.

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    Simon Macdonald | Customer Advisor | Billing

    Great service and nice atmosphere. Solving problems straight away.

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    Barry Hanson | Customer Advisor | Billing

    Had query with billing, and Barry suggested options on how to pay my bill with ease. Barry was really helpful and came across nothing was a problem and he was willing to help. Great customer service

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    Justin Card | Customer Advisor | Billing

    I would like to nominate Justin card as an exemplary advisor who helped me greatly during a difficult time. He listened, understood, and helped me to such an extent I had no doubt he had my best interest at heart at all times and throughout was professional, and extremely knowledgeable. Thank you.

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    Jeff Naylor | Water Customer Technician | Wastewater Services

    Jeff Came to check my meter for a leak from my property. He was exactly on time, polite, courteous, friendly, professional and made time to make sure I understood exactly what was going to happen. He made sure I understood the process. He made certain I knew who to contact and when. He was patient w...

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    Katie Holbrook | Customer Advisor | Billing

    Phoned today with several questions about my account and I was put through to Katie Holbrook. She helped me register to my online account imformed me of recent changes to my direct debit and gave me details of future investigations into my account and possible refunds due to overpayments I may have ...

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    Steven Turner & Paul Boddington | CST & Ganger | Wastewater Services

    The lads were great. They called 15 mins before they arrived and came within the time they said they would. They were professional, polite, fast, efficient and informative. It is a service I would highly recommend. Well done lads and thank you.

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    Nick Price | Network Customer Inspector | Wastewater Services

    Great response and service

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    Beverley Hale | Debt Collections | Billing

    Beverley was extremly helpful to me today, i was really nervous about ringing to set up payments as i have got myself into abit of bother, she was kind, understanding and just really helpful when i expected quite the opposite! And on top of helping me set up payments really easily she also offered s...

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    Richard And Paul Robertson | CST / GANG | Wastewater Services

    Very thorough with the work they did to ensure blockage had gone and try to get rid of the smell that was impacting on our home life. Great communication, they kept in touch with my husband and explained everything clearly to us. Due to the excellent customer service we would definitely speak highly...

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    Billy Johnson & Martin | CST / Ganger | Wastewater Services

    Arrived ahead of schedule which I was very greatful for. Called in advance. Super efficient service. Problem rectified quickly. Very polite and professional. Thank you!

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    Marcus Hayward And Denny Beddows | CST & Ganger | Wastewater Services

    I reported a problem with my toilet. Your men found an adjacent manhole full of waste. it would not clear and after further inspection found other manholes full.They worked non stop to try to clear the problem eventually having success from a manhole further down the street under a parked caravan. t...

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    David Mckenna | Customer Relations Agent | Billing

    Excellent customer service. Polite, quick, responsive. Great outcome.

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    Craig Daniels | Developer Engineer | Developer Services & Planning

    Craig advised on & approved changes required to a layout under construction extremely swiftly with impeccable professionalism. His help is greatly appreciated. Thanks

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    Natasha Thomas | Phone line | Billing

    I phone today regarding my bill. Natasha was so lovely to me. She apologised for putting me on hold and when I got cut off phoned me straight back. She gave me the great news that because I'd been paying regularly that United utilities have written off my account arrears. I cried I was so happy and ...

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    Gemma Breen | Customer Advisor | Billing

    Gemma was brilliant and really helpful! So grateful for all her hard work and explanations with anything I needed help with. Nothing was too much for her she even helped sort my bill out with me. Great thank you very much! Amy

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    Dean Pickett And Nick Halliwell | CST and Gang | Wastewater Services

    These two engineers did a brilliant job of clearing our drains on Saturday evening, 30th March 2019. They were professional, polite and helpful at all times. Everywhere was left clean and tidy. Many thanks to them both for their great work. They are a credit to the company.

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