Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dylan Nelson | plumber | Metering

    Dylan came to survey us for a water meter. it was decided he could fit one there and then. did a great job, required some joinery work which he did. Explained everything very well.

    Read the full nomination

    Steve Brome....and....k Wilson | CST/ GANG | Wastewater Services

    Ref...2096698, Absolutely great service,,100% fabulous,very helpful and explained every thing they were doing

    Read the full nomination

    Sam Culleton / Pete Ryder | RRT | Wastewater Services

    Called to unblock waste pipe. The guys did a great job. Listened and fully explained what they were going to do and did it. Afterwards a full and concise description of what they found, what happens next and what to do if further problems. Excellent !

    Read the full nomination

    Katie White | Internet agent | Billing

    Just brilliant, straight to the point and helpful- great customer service!

    Read the full nomination

    Bradley Dobson | Metering Gang | Metering

    Just had my meter fitted, the lads were great, they worked hard fitted it quickly, even cleaned up after themselves. They were very polite and friendly, they chatted and joked with me, were really nice lads, I can't speak highly enough of them, they really made my day.

    Read the full nomination

    Kelly Mcdonough And Joe Edge | Project 520002094087 | Wastewater Services

    I thought Kelly and Joe did a great job for us very promptly.

    Read the full nomination

    Mark Dane | NE | Wastewater Services

    Fabulous service from Mark Dane and James and Adam We called them on Thursday morning and they came Thursday night Mark explained the issues around our blocked drains and managed to clear them They were helpful and took great care in removing the blockage and clearing up after Can't praise th...

    Read the full nomination

    Louise Storey | Billing

    Louise was very efficient, helpful and professional when dealing with me. Five minutes earlier, I had reason to ring BT. The assistant I spoke to was impatient and unprofessional, and I didn't receive the service that I would expect. I worked in customer services for 35 years and believe that the cu...

    Read the full nomination

    Peter Brown | Help to pay | Billing

    Peter Brown and a chap called Matty have helped me a great deal in the last 24 hours by reducing my yearly bill and for that I am exstreamly grateful

    Read the full nomination

    Alex Simpson And Jamie Pope | RRT | Wastewater Services

    I want to nominee these two great guys who represented your organisation with pride, with confidence and with professionality today. They provided clarity and safety during the entire process from introducing themselves, from locating the problems a to they had packed all up and gave out leaflet...

    Read the full nomination

    Ian Pinches | Customer service adviser | Billing

    Ian was excellent answered all my queries promptly and was extremely helpful Great customer service skills and dealt with my problem efficiently Thanks Matthew Robinson

    Read the full nomination

    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

    Read the full nomination

    Laura Clark | Billing

    Excellent service from start to finish. Explained additional charges and how I could possibly save money by having a meter ffitted. Great stuff

    Read the full nomination

    Kelly Elliot | Live chat | Billing

    Kelly sorted my issue out very quickly. I think the live chat is a great option and Kelly made it very easy to settle everything.

    Read the full nomination

    David Jaundrell | Customer advisor | Water Services

    Great customer service, David was polite and very helpful

    Read the full nomination

    Peter Brown | Customer advisor | Billing

    There would be nothing needed to improve today's call I had with Peter brown.he was very helpful careing an understanding of the situation I was calling in with.we went threw what information was needed from me an I was happy with the affordable outcome great service I received an happy to know my b...

    Read the full nomination

    Engineering Team | Engineers | Wastewater Services

    After a burst affected the water pressure to the point we could no longer flush the loo we called United Utilities for advice. While talking on the phone an engineer turned up in the street and explained that there had been a water burst up the street and that he was arranging for tanker to be brou...

    Read the full nomination

    Stephen Iverson & Colin Morris | Cat | Wastewater Services

    Two great lads cleaned every thing up even cleaned right down the garden could not have asked for better well done lads thank you very much

    Read the full nomination

    Ian Johnson | Meter INSTALL | Metering

    He was both courtious knowledgable and very pleasant A no fuss great job

    Read the full nomination

    Rob Hardman & Denny Beddows | Ref 2093760 | Wastewater Services

    Rob Hardman & Denny Beddows have just cleared our drains and we cannot praise them highly enough. They were professional, skillful and very friendly. They performed their work with great knowledge and efficiency. A SUPER TEAM !!!!!!!!!!

    Read the full nomination

    Nathan Conroy | Billing

    Rang today as had gotten a little behind with monthly payments due to a job change, Nathan totally took away any fears we had about how to move forward. He has set up an affordable monthly payment plan and a direct debit which matches payday, meaning no issues going forward. A great weight off our m...

    Read the full nomination

    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

    Read the full nomination

    Elisa Ruff | Customer Advisor | Billing

    Elisa was great on the phone! She was absolutely amazing, sorting averything out for me was an absolute breeze. She was incredibly polite, kind and helpful. An absolute joy to deal with!

    Read the full nomination

    Jessica Rainger | Customer service? | Billing

    This lady took my call. She was brilliant - explained my charges and bill. Great knowledge and very friendly. Glad you sent this link as I was going to email anyway. This lady is a credit to your organisation and it's a shame there aren't more like her. Excellent people skills. Well do...

    Read the full nomination

    Paul Harding & Gary Plant | CST | Wastewater Services

    Reference 2093350 Came to unblock our waste pipes. These were blocked way down the street and we are at the end of the line. 2 very helpful gentlemen - came within 12 hours and rang to advise when they would be here. Nothing too much trouble. Great service and very polite and nice. Thank you

    Read the full nomination

    Brian Purvis | NPT | Wastewater Services

    Pleasant, very thorough service - offered good advice on improving our existing system to prevent further problems- really appreciated their help in sorting a problem that was causing us a great deal of anxiety. A really great team.

    Read the full nomination

    Kirsty Burrows | phone operator | Water Services

    very helpful I got a bit fulstered but she was great and helped me to give the right information very pleasant and good at her job thanks from a Wigan lad cheers x

    Read the full nomination

    Stacey Kyle | Customer service | Billing

    Stacey helped me set up an account over the phone for a new property as i was having issue with doing it online. Stacey's service was fantastic. Stacey was polite, informative and friendly throughout the call. She would make a great example for other employees to follow her service skills.

    Read the full nomination

    Kevin Mugridge and Graham Mawdsley | Kevin and Graham | Wastewater Services

    Ref.2091082 Wednesday 6 February 2019 Outstanding service, methodical investigation, resolved the problem, great customer service skills. Excellent ambassadors for UU, if everyone is performing at this level the company must be doing a lot of good things internally.

    Read the full nomination

    Alan Hill | Plumber | Metering

    Alan Hill was doing a survey on our house (pre meter survey), great bloke. Nice, polite and explained everything clearly.

    Read the full nomination

    Angela Nesbitt | Customer service advisor | Water Services

    Angela was very helpful and compassionate and very understanding of my current circumstances. Gave me very helpful information about how a water metre could help me save money if it can be fitted. Angela gave me great peace of mind and reassurance through this difficult time. Great customer service!

    Read the full nomination

    Maria Jackson | Customer Care | Billing

    I nominate Maria Jackson for her great help in understanding & explaining in full detail in setting up my account with UU. As stated very helpfull and mostly very cheerful too.

    Read the full nomination

    Lisa Nutter | Billing

    Absolutely amazing, such a great asset to United Utilities. Kept to promises of return calls and resolved our major concerns much swiftly than expected. Taking ownership proactively for our concern, with empathy and understanding. Never historically have we experienced such impeccable customer s...

    Read the full nomination

    David Leffler | WCT | Water Services

    david was great to interact with, he shared valuable information and tried his very best to aid me in my issue. Hopefully I will deal with him again sometime

    Read the full nomination

    Jane Tatchell | WCT | Water Services

    Jane was a great help and was very full of knowledge and was willing to share in any way she could

    Read the full nomination

    Julie Halloran Lee Atherton | CST + Ganger | Wastewater Services

    These two employees have provided a great service pulling out the stops to ensure a sewer blockage was cleared and the waste was flowing smoothly again. They kept us informed at all times by phone and in person as to the status of the job, if anything was delaying the process and when to expect c...

    Read the full nomination

    Hannah Weiland | Water Services

    Very friendly Lady. Great communications a credit to United Utilities. Thank you.

    Read the full nomination

    Diane Maxwell | Customer service representative | Billing

    Diane was extremely kind and helpful. I am having great difficulty in managing past debts and she informed me Of The scheme to receive like for like payment and grant that may help with some or all Of The arrears. I am not sure which department, whether customer service or billing. I felt much bette...

    Read the full nomination

    Nicola Moran | Customer Advisor | Billing

    really impressed with the knowledge of the advisor and she resolved the issue quickly without any hassle. great customer service

    Read the full nomination

    Caitlin Galloway | Customer Advisor | Water Services

    Caitlin Galloway helped me with an enquirey about water works that had taken place on my driveway in 2018. She was extremely polite, helpful and got me all the information i needed within minutes. An outstanding example of great customer service. What a lovely person to deal with.

    Read the full nomination
    More Nominations