Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    David Mckenna | Billing

    I am afraid I do not know David's title/department, but he has been incredibly helpful and I feel deserves a nomination. I am on the Autism Spectrum, and David has been extremely patient and supportive helping me to understand how to best manage my account and billing while I am going through a ve...

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    Faye Jackson | Customer services | Billing

    I nominate Faye Jackson credit to her very helpful and very understanding advice the call was 100 percent understanding she explained in detail easy to understand was very grateful thank you Faye Jackson for the help I was given xx

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    Peter Brown | Help to pay | Billing

    Peter Brown and a chap called Matty have helped me a great deal in the last 24 hours by reducing my yearly bill and for that I am exstreamly grateful

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    Tracey Lee | Customer advisor | Billing

    Tracey was so helpful and explained all the options to me . She listened to me without any interruption and answered all my questions and made me feel at ease . I would like to thank Tracey Lee for her help , I am very grateful .

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    Nathan Conroy | Billing

    Rang today as had gotten a little behind with monthly payments due to a job change, Nathan totally took away any fears we had about how to move forward. He has set up an affordable monthly payment plan and a direct debit which matches payday, meaning no issues going forward. A great weight off our m...

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    Marc Simpson | Customer Advisor | Billing

    Dear Marc Simpson, I would like to thank United Utilities for speaking with me about an unusual high volume of water from my home address. This was caused from the toilet that had been leaking whilst I was away! Fortunately having been a long standing customer of United Utilities someone noti...

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    Javid Haji | # | Water Services

    I just wanted to send a recognition to one of your employees who helped me out of ice in my car today. I was stuck on a side area in Belthorn at around 3.15pm Friday 1st Feb. It was very icy and hadn't realised when I drove in, I had already been there for about 5 minutes trying to turn round, I t...

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    Matthew Swell | Water meter | Billing

    I'm hoping I've got the gentleman's name right as not only was he helpful and thoughtful,he also went out of his way to see what else he could help with because of my disability. I couldn't be more grateful & just wish there were more people like him when your calling companies to sort out issu...

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    Tracey McKay Matt Strong | RRT | Wastewater Services

    Grateful thanks to Tracey and Matt for coming to Wilmslow in snow and ice, and spending hours in freezing temperatures until late in the evening to locate and clear a sewage blockage that had affected six homes. They explained their procedures and answered numerous questions in a clear, patient and ...

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    Sheralyn Tilch | Customer Advisor | Billing

    Was so helpful and helped me understand my bills as it's my first time renting so grateful she really deserves this provided excellent customer service!!

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    These two lovely lads came today (Friday) because my toilet was backing up and a plumber couldn't help me. These two lads worked in the dark and cold to locate the problem and went out of their way to try and solve it - which they did - they were extremely polite and made me feel comfortable to be ...

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    Sharon Fielding. | Customer care. Facebook/Messenger. | Online Query

    I made contact on messenger on behalf of my parents. They had sewerage flowing in the front of their home. I live abroad and found it easier to message on messenger about the situation. Sharon was very efficient and this problem was dealt with very quickly. Were all very grateful to Sharon and the ...

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    Katie Smith | Don’t know | Billing

    Great service from Katie. Spent over an hour on the phone to water plus trying to resolve issues. Katie sorted in five minutes with positive action and outcome. So grateful thank you

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    Richard Selby & Matt Airey | Reactive CST | Wastewater Services

    To whom it may concern, I would just like to say that Richard Selby & Matt Airey were extremely professional, helpful & very friendly - we are really grateful for such a fascinating service!

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    Dale Savage & Chris Vass | CST | Wastewater Services

    Reference: 2077319 Dale and Chris delivered excellent customer service during a call out to the West End of Morecambe this week. They are to be recommended for their understanding of the importance of the issue and with clarifying the routing details, ease the concerns of 2 households, enablin...

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    Ollie Smith And Eddie Duffy | N6 | Wastewater Services

    Ollie and Eddie turned up on a very cold Saturday morning to do a horrible job but somehow managed to be polite, cheerful, and friendly. V impressed! - and grateful.

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    Gill Smith | Low water p | Water Services

    We received a great customer service from Gill. Very grateful for her good work.

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    Graham Maudsley & Kev Mugridge | CST & Ganger | Wastewater Services

    On Wednesday 16th January I employed a private drainage contractor to deal with a blockage at my property. This man turned out to totally incompetent. Very long story short he abandoned the job after blasting excrement through my drains and leaving my patio areas covered in it. I kept telling him i...

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    Robbie Potter & Emily Meehan | CST & Ganger | Wastewater Services

    Robbie and Emily dealt with a blockage at my property today. They were very prompt in attending and provided excellent service. They were polite, knowledgeable and very thorough and kept me fully informed as to what they were doing. I am very grateful for their help.

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    Alex Simpson & Jamie Pope | CST & Ganger | Wastewater Services

    I would like to nominate both Alex and Jamie for their fantastic job they did, for sorting out my blockage in the drain. They both worked hard to sort this for me, as the drain was blocked with hedge roots, between them they sorted it. They also informed me of what was happening along the way, the a...

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    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    From making an initial call to the 24 hours customer service line to report a sewer leak (who were very helpful and provided me details that a team would visit to assess the problem) to the team who responded within a very short time of making the call. The team cleared the problem, hosed down and ...

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    Dave Potts, Brian Lloyd, Stewart Hamilton (gallagher), Dan Vannon (gallagher) | Leaking Water Supply Pipe | Water Services

    We are extremely grateful to United Utilities and particularly the individuals named above for finding and repairing our water supply pipe. From our initial contact with the company and subsequent engineers visits the service provided has been excellent. The work ethic and skills of these guys is...

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    Dan Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    I found Dan Wilcock and Ryan Spence to be a very efficient, hard working team, they listened patiently while I explained to them what my problem was with my sewer blockage, they then threaded their very heavy large vehicle around to the back of my property, this is quite a task considering the very...

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    Sean Lowis & Paul Boddington | CST & Ganger | Wastewater Services

    One of the nicest interactions I've had with workman - so grateful for swift job, thank you

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    Craig & Bob | CST & Ganger | Wastewater Services

    Craig and Bob rang before arrival and this being Christmas day we were grateful they could come out to our communal drain which was totally blocked and overflowing with sewage into our garden.They we're totally reassuring and worked professionally to clear the blockage ,all the while keeping us up ...

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    Jessica Warrington | Water Services

    Jessica from Warrington helped me today with my water leak problem. She was extremely helpful and did all she could to alleviate the problem. She went out of her way to help me which I am extremely grateful for. I wish everyone provided such a high quality of customer service.

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    Karl Donald & Beckie Mitchell | CST & Ganger | Wastewater Services

    I reported my blockage problem to Nikita on 13 December 2018 at 15:00. Nikita said your team would contact me within 3 days. Next day 14th December Karl and Becky contacted me at 09:25 to say they would be with me at 10:00. They arrived at 09:57, completed some paperwork and started actual work a...

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    Steve & Amanda | CST & Ganger | Wastewater Services

    I am nominating these employees because they came and did a great job i was very pleased that they cleaned up after themselves and did a fantastic job of it. very pleasant people and i am very grateful thankyou.

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    Michelle Bower | Project Engineer | Water Services

    Astounding service and delivery from Michelle for the works to the new St Johns development on Water street. Very impressed and grateful for the quick turnaround on the diversion works and some follow on amendment works. Extremely accommodating and helpful. Thanks Michelle.

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    Jessica Rogers | Customer Advisor | Billing

    Jessica was very polite and efficient. She was grateful fir proactive comments I made regarding his UU should progress and follow up on our conversation today. A great ambassador for public relations and a pleasure to speak with her. Please listen to my call of today and feel free to call me back...

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    Steve Burrows & Robbie Potter | CST & Ganger | Wastewater Services

    Steve Burrows and Robbie Potter who determinedly carried out the fixing of a recurring flooding problem which had John and myself carrying buckets of water and waste from cellar to main sewage outlet. I was very stressed as John has had a previous heart attack some years ago and I felt the sudden we...

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