Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Katie Holbrook | Customer Advisor | Billing

    Katie went over and above when I contacted UU about an astonishingly high bill. She made some enquiries after I'd compels the call and helped me not only solve the issue but also reimbursed with my payment. Very grateful for the support and assistance.

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    Danielle Barrow | Customer Advisor | Billing

    The advisors name was danielle and im certain she was in a courts proceedings department. I wasnt the most pleasant of calls to start with as it was regarding a ccj i wasnt aware of that had been filed against me over 2 years ago. I cant commend danielle enough. I really cant. I was worked up and da...

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    Gemma Brean | Customer Advisor | Billing

    I had an online chat with Gemma on 8th April after discovering that we are on a water meter since moving to our new flat. She was very helpful, talked me through the procedure and changed some of my details that I could not do online. I am grateful for her prompt replies and help that she gave me.

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    Mick Barton & Ian Healy | CST & Ganger | Wastewater Services

    Friendly service, no delay, went the extra mile to get here ASAP despite the Manchester marathon. Very impressed. Resolved the issue with a smile on their face. We are very grateful. Such employees are a real asset to UU.

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    Gemma Breen | Customer Advisor | Billing

    Gemma was brilliant and really helpful! So grateful for all her hard work and explanations with anything I needed help with. Nothing was too much for her she even helped sort my bill out with me. Great thank you very much! Amy

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    Gemma Breen | Customer Advisor | Billing

    Amazing service from Gemma. So helpful and understanding of my situation. Very grateful to Gemma for her help

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    Ash Marshall And Sean Anderson | CST | Wastewater Services

    Excellent service. My neighbour and I are very grateful.

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    Sarah Smith And Graham Jordison Craig Broadhurst | All | Water Services

    I am so grateful to all the people involved who managed to detect diagnose and repair the leaks outside and under my house. It was a real worry for me to have these leaks but the team at United Utilies were very professional kind and understanding of my circumstances plus they kept me informed at e...

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    Brian Lynch/denny Beddows | Cst waste water gangers | Wastewater Services

    After two days struggling with a sewage flood in our house these two guys came out and solved the problem in ten minutes. They found the blocked drain in our street, cleared it and pumped my water away. They phoned to tell me they were on the way and were prompt I can't express how grateful to th...

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    Bill Barkley & Steve Senior | CST & Ganger | Wastewater Services

    Their caring and professional service when problems with domestic drainage occurred. They re-assured us and kept us informed as their investigations were underway. Their polite and diligent manor throughout helped us understand a complex problem and gave us the confidence to challenge and subsequen...

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    Jordan Ainsworth | Customer Advisor | Billing

    Just want to thank Jordan for being so understanding with me on the telephone, he was very sympathetic of my situation. Being at home alone full time carer for my husband, he showed real compassion and understanding. He really did make a difference to me after our conversation and helped me resolve ...

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    Michele Bower | Project Engineer | Engineering Delivery

    Having set the process going to get water to our new builds with Crown Energy back in June 2018 and being messed about so much, when Michelle was finally allocated the job and could see the mess we were in, she did a site visit to assess and advise on next steps in order to push the job through as...

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    Callum rang me at 4.15 to tell me they were on their way & were literally at my house within 10 mins. They were polite & friendly & very professional. They cleared our drains in no time & disinfected & cleaned the area outside where the drain was blocked. They went out of their w...

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    Graham Jordison | WCT | Water Services

    I wish to say thank you very much and to Congratulate Mr Graham Jordison who works in Customer services who located the outside water stop valve that was buried deep near to the boundary of the house, and also located the internal stop valve at the same time for a friend of mine who had just lost ...

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    Gary Thorne and M Jones | Not sure | Wastewater Services

    We have blocked drains the two employees came and sorted everything out were extremely polite,efficient and hard working . Explained everything they had to do my front garden was very flooded but they rectified it and garden back to normal . They did the job on the 15/03/2019 .thank you very much fr...

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    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Ollie/Nick came out to us today. Both were extremely courteous and dealt with the problem without fuss. I'm grateful to you both for the level of service given

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    Laura Clark | Customer Advisor | Billing

    Laura was very proactive and professional in resolving an issue that has been ongoing for five years. She was efficient and clear in requesting details and providing information. I am so grateful to her and to her colleague (I wish I had also taken her name - she was in the leak line) for determinin...

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    Kath Naylor | Customer Advisor | Billing

    Kath was lovely to me over the phone she went the extra mile to resolve my problem im so grateful to her and her kindness many thanks .

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    Martin Harrison & Mark Merritt | C.S. To Gang | Wastewater Services

    Job reference: 2111635 Martin & Mark cleared blocked drains at my home this morning they were thorough, polite plus explaining just what they were doing and answering all my questions. They also came a day early so I am very grateful.

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    Rob O'Riordan | DPT | Wastewater Services

    Absolutely went out of his way to help me brilliant service very grateful to him and his team

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    Callum Smythe & Alan Unsworth | CST | Wastewater Services

    Callum and Alan were excellent in sorting a blockage which was affecting my house. They attended when they said they would and dealt with the problem promptly and in a very professional manner. They were very knowledgeable and i am extremely grateful to them for not only sorting the blockage, but al...

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    Jessica Rainger | Unknown | Billing

    We phoned to arrange for our house move. Jessica was pleasant, very efficient, she dealt with us with great warmth and kindness and helped to take a great deal of stress away. We are very grateful. Well done.

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    Stefan Carroll + Andy# | CST + Ganger | Wastewater Services

    I would like to like to applaud these 2 gentlemen for the job they did at my home today. They done a wonderful job, and i would like to thank them so so much. They were fast and even cleaned after them im so grateful Thankyou .

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    Hannah Cooper | Billing

    I phoned worried because you notified me I had an unusually high usage than normal . This lady was very kind to me and explained I mustn't worry and they would send someone in the next few days to check what was causing the problem . We are over 70 and felt rather alarmed when calling but she so...

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    Babs Mcauley & Robbie | 2099896 | Wastewater Services

    Babs# and Robbie# attended to clear a blocked shared sewer, initially late at night but were unable after several attempts to access the narrow lane by reversing owing to the darkness. However they were very reassuring that the problem (which turned out to be roots) would be resolved and returned pr...

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    Heather Unsworth | D.D.E | Wastewater Services

    I called united utilities on Saturday afternoon and explained problem of blocked drains to the lady on the phone . She booked me in for a call on Sunday between 8am and 10pm . On Sunday I had a call from heather to say they would arrive within 15 mins and they did . Heather explained what was going ...

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    Jordan Robinson & Mick Winder | CST & Ganger | Wastewater Services

    My Father in law was moving into his new home in Burton-in-Kendal. He is 85 years old and this move was quite a big deal to him and to us. Unfortunately both the bath and the sink were completely blocked. A plumber was unable to sort the issue so the land lord contacted United Utilities. Jordan Ro...

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    Karl Donald & Craig | Customer Support Technician & Ganger | Wastewater Services

    Fantastic level of service on job ref: 2079685 - Both Karl & Craig spent time identifying the source of our problem, resolved it very efficiently and then took the time to give us advice in case of future blockages. This was a problem we couldn't sort ourselves and therefore we are very grateful...

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    Ollie Smith and Mark Jones are excellent workers. They were extremely polite and efficient in the work they did. They explained what they were doing and how the blockage was to be dealt with. We were particularly grateful for the way they thoroughly cleaned up the whole area around the flooding from...

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    Ben Gordon/d Jones | CST | Wastewater Services

    They attended a blocked main which had caused a back up into my drain and into my conservatory (which had a drain access in the floor). Both were friendly and very professional, really helpful at explaining what was going on. Very reassuring and worked hard and quickly to get to the problem. Really ...

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