Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Ryan Wadsworth | Customer advisor | Billing

    Was extremely helpful and friendly in my house move explaining everything and giving me advice and tips with water usage etc An asset to United Utilities, first class service!!!

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    Chris Bell | Developer Services Inspector | Developer Services & Planning

    I would like to nominate this individual for giving up their time to present a powerpoint presentation to our company site managers over 2 separate occasions. This had help build on a good working relationship and provided extra knowledge to our team members to help improve on the quality of our s...

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    Neil O'Connor | Developer Services Inspector | Developer Services & Planning

    I would like to nominate this individual for giving up their time to present a powerpoint presentation to our company site managers over 2 separate occasions. This had help build on a good working relationship and provided extra knowledge to our team members to help improve on the quality of our s...

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    Gary Thorne/craig Breen | res /team | Wastewater Services

    Gary and Craig attended today to unblock a drain ,througout the visit they explained what they were doing .When they finisihed the job they cleaned up and cleared up leaving the place tidy .They advised me of the possible cause and how to get help if it ever happened again .I asked about giving feed...

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    Heather Davidson | Phone worker | Water Services

    Was very friendly , happy and extremely helpful giving just the right amount of information best business call I've ever had

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    Maria Dell | Customer Advisor | Billing

    Marie treated me as an individual and helped me set up a new account. She took time in giving me advice on next year bill and also took the time out to tell me about a water meter I would like to nominate Marie

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    Helen Broughan | CSR | Billing

    I am giving Helen 5 stars but would give her more if your rating system allowed it. Helen works in Customer Services at Lingley Mere in Warrington. I rang with (what I considered to be a very problematic issue querying meter readings and I was very anxious that I might not get a satisfactory outcom...

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    Michael Kirk | Team manager | Billing

    Michael Kirk came to our assistance after I requested to speak to a manager within the united utilities network he was professional well informed polite and began putting us at ease after nearly 12 months of some very poor lack of communication and mistakes between water plus and united utilities Mi...

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    Lousie Wright | Billing

    Rang Louise regarding my account. As I needed to change over from an ex partners details to mine and have found other companies to make this process rather difficult as they want to speak to the original account holder. Lousie was amazing giving excellent customer service skills and helped me sort...

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    David Jaundrell | Customer Advisor | Billing

    I rang to report a problem with my drainage system. David was the person who picked up my call. After he introduced himself as David. He proceed with the "perfect balance" of listing to me then,giving me the information I needed to hear. He did everyone proud! He should be training ot...

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    James Osullivan | WCT | Water Services

    This man went above and beyond today to get our situation resolved which has been ongoing since the beginning of dec. leak confirmed from reading with many workers from UU coming to the house giving false/lack of information/communication. Number of around 9 different gangs visiting to be told the l...

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    Martin Walker | CST | Wastewater Services

    Couldn't be more happy and satisfied with the service provided by Martin Walker and his partner from United Utilities Wastewater Department. Both were very friendly, patient, diligent and most determined to locate and fix my severe blockage problem and nothing seemed too much trouble for them. &n...

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    Gemma Breen | Customer Advisor | Online Query

    Really helped me with an enquiry online didn't realise how straight forward it would be thought it would take me a while she was very fast with her replies and giving me all the information I needed.

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    Mick Barton Simon Gallaghan | CST + Ganger | Wastewater Services

    These guys visited on a wet Sunday afternoon and were. Pleasant and friendly while carrying out a horrible job. They completed quickly and effectively giving me answers. To my many questions. Great job done, great ambassadors for your company.

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    Daniel Roberts | Customer Advisor Advanced | Wastewater Services

    Helpful in dealing with our blocked drain call, ensuring the engineers called ahead so we could ensure we were in and giving us an ETA on the engineers attendance

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