Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Stacey Kyle | Customer Advisor | Billing

    She was brilliant patient extremely friendly very helpfull couldn't be better

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    Bunty Hebbar & Ian Healey | CST & Ganger | Wastewater Services

    Both of these guys was very helpful and very friendly Appreciate there efforts Wish I knew before hand,I could call these guys before then I would have saved £120 I wouldn't have known if I didn't call them Thank you to these two guys Please I would appreciate if you could sent leafle...

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    Sam Dunning & Martin Radev | CST & Ganger | Wastewater Services

    The team were very friendly, polite and very hard working and completed the job in a timely manner.

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    Laura Clark | Customer Advisor | Billing

    Fabulous service received. I am moving home and was really unsure of what happens, but Laura was so helpful Joe friendly. Really lovely lady

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Dean and Ross were very friendly and professional. They went above and beyond their responsibility, clearly explaining and keeping us informed of progress. They are doing an unpleasant job with a cheery smile and certainly brightened our day. Having uused other drain and Plumbing services lately we ...

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    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    These two lads gave an exceptional service. They were friendly, knowledgeable and very helpful. They could not have done more. Absolutely excellent!

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    Gemma Breen | Customer Advisor | Billing

    Gemma was very friendly and helpful today sorted out my issues quickly , very happy with Gemma service , would definitely use this service again

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    Malachy Gallagher | CST | Wastewater Services

    Malachy was very friendly and explained what he was going to do from the start of me opening the door, he has a very professional manner and comes across as a very experienced member of staff. His customer service skills are impeccable.

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    Niall Behan & Ian Healy | CST & Ganger | Wastewater Services

    Niall and Ian attended our house today, Sunday lunchtime. They were extremely polite and friendly and efficiently unblocked the party manhole and main sewer pipe running behind our property. They also explained that there were tree roots along various parts of the main sewer which they trimmed back....

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    Bunty Hebbar & Billy Barlow | CST & Ganger | Wastewater Services

    Came early on a Sunday morning, didn't, disturb us and sorted the blockage problem that our whole close has been experiencing. Really friendly pair who fully explained what the issue was.

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    Joe Edge | Ganger | Wastewater Services

    Friendly and professional. Checked and sorted drain blockage. Gave great explanations regarding how drains work as well as future maintenance advice.

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Men very professional and friendly. Work done and problem solved.

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Mike Sinnott | Field Service Engineer | Wastewater Services

    Really friendly and really helpful- very impressed.

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    Mike Sinnott | Field Service Engineer | Wastewater Services

    Brilliant guy, very friendly, listens to all that you say, checks his understanding with you, then sorts it out, giving full explanation in very plain language -_why aren't all customer service advisor as good as Mike? Well done & thanks a million.

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    Carly Fletcher | Customer Advisor | Billing

    Polite, friendly and helpful on phone call

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Very friendly and helpful. Thanks for fixing our drain issue!

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    David Ellison & Paul Lee | CST & Ganger | Wastewater Services

    David and Paul visited at the end of the day to investigate a suspected sewage problem. They got to the problem really quickly, it was a blocked drain in my back garden, not the main sewage pipe adjacent to my property as if been advised by an 'independent drain specialist' earlier that day. D...

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    David Winstanley & Mark Hughes | CST & Ganger | Wastewater Services

    Received excellent service from David and Mark, they resolved a problem that has been with us from many weeks were others have failed in their visit , they carried out the work in a very professional and friendly manner. On completion of the work they took time to make sure we understood the work ...

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    Lauren Tran | Customer Advisor | Billing

    My mother had a problem with her bill, I spoke to Lauren who not only answered all of our queries but was polite and friendly in her manner. The customer experience surpassed my expectations. Many thanks.

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    Maria Dell | Customer Advisor | Billing

    Just spoke to Maria she was so helpful, super friendly, figured out what had gone wrong with my account and apologised and got everything set up correctly. Lovely lady, if only there was service like that when calling other utility companies!

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    Deborah Quinn | Customer Advisor | Billing

    Absolutely fantastic, lovely to speak to and very friendly! Couldn't have spoken to nicer advisor.. She had a lovely accent too.

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    Sean Aaran | Metering | Metering

    We had two of your employees to fit us a water meter they were superb, we have had several attempts at getting a water meter with no such luck, but these two gentlemen explained everything every step of the way and was very knowledgeable and very friendly, Thank you.

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    Amy Hill And Dave S | CST & Ganger | Wastewater Services

    Amy and Dave attended our property due to a over flowed external grid which had left a pond of waste water which had human waste in it. This was not a nice job, the smell was awful and our back garden paving was covered in this. Amy and Dave called me when they were on their way to my property, they...

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    Karl Donald & Mick | CST / GANG | Wastewater Services

    Punctual, friendly and informative service.

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    Stacey Kyle | Customer Advisor | Billing

    Superb service from a call centre: customer-focussed, knowledgeable, friendly. Really a model of how these things should be done.

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    Paul Harding & Gary Woodhall | CST & Ganger | Wastewater Services

    Turned up when they said they would and immediately set to to resolve the problem. Despite the lack of day light they toiled to identify the issue, clear the blockage and then put our minds to rest that future issues are unlikely. Friendly, communicative, and efficient, whilst mindful of our concern...

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    Gill Smith | Customer Technician | Water Services

    Very friendly and extremely helpful. Explained the situation very clearly and very patient when asked questions.

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    Kelly Elliot | Customer Advisor | Billing

    Very helpful and knowledgeable, good advice and friendly.

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    Robyn Kirby | Customer Care Advisor | Billing

    Robyn worked extremely hard to solve the water on Moston Lane & our low water pressures There was continued communication from her with regular updates. Robyn was extremely professional, polite & friendly, whilst being sympathetic towards our situation & left no stone unturned...

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    Andrew Walmsley, P Lee | CST / GANG | Wastewater Services

    Amazing and efficient service. Both guys were polite, friendly and professional. Arrived with in speedy time frame after reporting the problem and was fixed and solved just as efficiently. Even after blockage was gone they cleaned the area and disinfected everything. Great service

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    Mick Barton & Ian Healy | CST & Ganger | Wastewater Services

    Friendly service, no delay, went the extra mile to get here ASAP despite the Manchester marathon. Very impressed. Resolved the issue with a smile on their face. We are very grateful. Such employees are a real asset to UU.

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    Laura Clark | Customer Advisor | Billing

    Laura was an absolute pleasure to speak with about my enquiry. She was extremely polite and friendly and dealt with my enquiry in the utmost efficient and effective way. Laura is an excellent representation of good customer service and customer care, and made a very good impression of the Unitied Ut...

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    Laura M Hodgson | Customer Advisor | Billing

    Laura explained that it had been spotted that my water usage had been unusually high . This surprised me as I make a conscious effort to monitor my water usage . I then remembered that a downstairs water system had not been shutting off at the end of a flush . I had sought advice from a plumber and ...

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    David Mccrave | Network Customer Inspector | Water Services

    We found your engineer today to be very professional and courteous. He gave us a quick call prior to arriving so we knew when to expect him. He also explained the assessments he was carrying out so that we had idea of the efforts he was making. Most importantly, he was able to get to the root of...

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    Jeff Naylor | Water Customer Technician | Wastewater Services

    Jeff Came to check my meter for a leak from my property. He was exactly on time, polite, courteous, friendly, professional and made time to make sure I understood exactly what was going to happen. He made sure I understood the process. He made certain I knew who to contact and when. He was patient w...

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    Gill Smith | Customer Technician | Water Services

    Gill explained details of her findings in an easy to understand fashion, and gave us practical suggestions on what to do next. She was friendly and very professional at the same time.

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    Amy Hill & D Thomas | CST & Ganger | Wastewater Services

    Very helpful and friendly. Came as per phone call. Very Impressed with the service. Thanks.

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    Katie White | Customer Advisor | Billing

    Just wanted to say that Katie on live chat was amazing, I'm working through changing my name to my married name and she made it a lovely easy process and was super helpful and friendly too!

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