Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Rick Gohrey & Sean Reid | CST | Wastewater Services

    Wonderful, professional & friendly service from these two yesterday. More than impressed. Could not have been better.

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    Paul Harding, Gary Plant | C.S.T | Wastewater Services

    Paul and Gary came to deal with a blocked shared drain at the back of our property today. They were absolutely excellent. Explained the problem to us and dealt with it accordingly. They were incredibly friendly and a pleasure to deal with!

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    David Jaundral | I don’t know - he took my phone call, helped me test pressure, booked an inspection | Water Services

    Very helpful friendly and funny, refreshingly easy to speak to having had a nightmare with disinterested letting agent and landlady.

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    Bradley Dobson | Metering Gang | Metering

    Just had my meter fitted, the lads were great, they worked hard fitted it quickly, even cleaned up after themselves. They were very polite and friendly, they chatted and joked with me, were really nice lads, I can't speak highly enough of them, they really made my day.

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    Katie Holbrook | Billing

    Very cheerful, friendly and speedy service

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    Stacey Kyle | Billing

    She was polite, helpful and friendly

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    Carole Quinn / Louise Daly | Income | Billing

    Hello i would like to thank her for the time she took to help me with my bill issue. She was really friendly and put me at ease and listened.

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    Lee Jones | Customer Technician | Water Services

    Had a bad leak . Lee turned up accessed the situation quickly and a team arrived to fix the problem , He was polite helpful and made sure his work badge was pinned where I could see it,. Unfortunately after the team left the pipes underground on my drive burst again so I reported it and Lee came out...

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    Rob Potter | c.s.t | Wastewater Services

    He was friendly, helpful and efficient. Ref:2092662

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    Steve Borrows | c.s.t | Wastewater Services

    He was very helpful, friendly and efficient. ref:2092662

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    Stephen Iveson And B.mcdermot | CST and ganger | Wastewater Services

    Excellent Service . Friendly and professional . Very thorough , helpful and took care and time to show results of inspection of drain . 10 out 10.

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    Gary Thorne And Craig Breen | (Res)team | Wastewater Services

    Both lads were really helpful and really friendly. As unpleasant as the job must be they both had smiles on their faces and kept us informed of everything they were doing.

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    Leanne Wright | Customer advisor | Billing

    I spoke to Leanne today as I was behind on my payment plan, due to recovering from an operation. She was very friendly, sincere and helpful. She gave me different options to manage my account moving forward. It was a pleasure to speak to her.

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    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    Ryan Wadsworth | Customer advisor | Billing

    Was extremely helpful and friendly in my house move explaining everything and giving me advice and tips with water usage etc An asset to United Utilities, first class service!!!

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    Gemma Breen | Customer Advisor | Billing

    Excellent efficient friendly service

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    Elisa Ruff | Customer Advisor | Billing

    Spoke to Elisa on Saturday and she was so helpful and really friendly! Called in a panic over increased monthly payments only to come away with a refund of a credit on my account and normal payments! The call was dealt with brilliantly by Elisa, thank you so much!

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    Mike Sinnott | Customer Advisor | Billing

    Very friendly helpful advisor answered all my questions as quickly and sufficient as possible

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Friendly and professional. Many thanks

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    Rob Hardman & Denny Beddows | Ref 2093760 | Wastewater Services

    Rob Hardman & Denny Beddows have just cleared our drains and we cannot praise them highly enough. They were professional, skillful and very friendly. They performed their work with great knowledge and efficiency. A SUPER TEAM !!!!!!!!!!

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    David Jaundrell | Water Services

    Today I called about cleaning work on the pipes around our area and if this will be safe for my child who is using boiled tap water for milk bottle feeds. He was very helpful in discussing all of the details and went out of his way to send me a link to nhs advise on using bottled water for feeds if ...

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    David Mccrave | Nct | Water Services

    David was very friendly, efficient and professional. He made a thorough inspection and made a recommendation/request for a small alteration in readiness for the connection. He is a good ambassador and helpful representative of united utilities. I was very pleased with the outcome, man thanks. Andy

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    Sam Culleton And Pete Ryder | RRT | Wastewater Services

    Sam and Pete were super friendly, very thorough, and full of good advice. Thanks lads!

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    Kelly Elliot | Customer services | Billing

    Very friendly and helpful, many thanks

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    Sharona Grant | Customer Advisor | Billing

    She was so friendly, like someone I knew. The whole process was effortless and dare I say, easy. Sherona really made me feel happy, comfortable and content. I have lived all over the country and frankly this service is this is top draw. Kudos to the recruitment team/HR team. What a jewel!

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    Jessica Rainger | Customer service? | Billing

    This lady took my call. She was brilliant - explained my charges and bill. Great knowledge and very friendly. Glad you sent this link as I was going to email anyway. This lady is a credit to your organisation and it's a shame there aren't more like her. Excellent people skills. Well do...

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    Jordan Robinson | Wastewater | Wastewater Services

    Ref: 2091925 A blocked drain/sewer in the lane has been un-blocked by Jordan and his partner. It was carried out in a highly professional efficient manner, the problem and location quickly identified and corrected. The task was carried out with a friendly cheerful nature. He also identified some wo...

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    Sheralyn Tilch | Sheralyn Tilch | Water Services

    One of the best customer services. Seralyn was very helpful, pleasant and friendly. She gave the advice and suggestions to complete the work yet save me money. A winner!

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    Stephen Iveson & Colin Norris | CST & Ganger | Wastewater Services

    Reference: 2097443 Brilliant service they were polite, considerate. They kept us updated at every stage. Very friendly and hard works lads.

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    David Jaundrell | Customer Services | Water Services

    Very helpful and friendly service

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    Charlotte Mcfadden | Customer service | Billing

    Charlotte was super friendly and was able to give me some really good advice on how to save money and I believe she went above and beyond. Even calling me back with more info. Well done her! You need more staff like Charlotte!

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    Kev & Graham | CST & Ganger | Wastewater Services

    Kev & Graham from N8 Wastewater have been brilliant today. They were efficient and friendly and worked really hard to sort the problem in our cellar today. I don't usually fill in this kind of thing but myself & my partner were really impressed with these two, they deserve an award.

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    Stacey Kyle | Customer service | Billing

    Stacey helped me set up an account over the phone for a new property as i was having issue with doing it online. Stacey's service was fantastic. Stacey was polite, informative and friendly throughout the call. She would make a great example for other employees to follow her service skills.

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    David Jaundrell | Water Services

    Excellent help above and beyond in friendly, efficient manner

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    Carly Fletcher | Priority services | Online Query

    Very helpful and friendly manner. Made me feel very at ease. One of the nicest telephonists I have dealt with.

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    Maria Dell | Switch board | Billing

    Really very helpful and friendly, 10 out of 10 for customer service, Maria is a very accommodating individual who makes you feel very comfortable like you are talking to a friend. I never felt rushed and she explained any questions/quiries with patience and understanding.

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    Sheralyn Tilch | Billing

    Really friendly, allowed me time to speak when I was talking too much, listened and knew the process involved.

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    Stacey Kyle | Billing

    Very friendly and helpful

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    Mmb - 80054392 - Project Team | Engineering Delivery

    I live on the Cow Hill/Whittingham Lane in Haighton were sewage pipes are currently being laid. I just wanted to give you some feedback as to how polite, respectful and friendly the contractors are. For example the road had been dug up on two sides of my house, they always give me access to one of ...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    Following almost three months of roadworks at Cow Hill, I felt compelled to write and let you know how polite, friendly and courteous the Bentley team working on the new sewer system has been. I am the mother of a three year old boy who lives in the vicinity and we have around the road every day fo...

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