Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Amy Hill And Dave S | CST & Ganger | Wastewater Services

    Amy and Dave attended our property due to a over flowed external grid which had left a pond of waste water which had human waste in it. This was not a nice job, the smell was awful and our back garden paving was covered in this. Amy and Dave called me when they were on their way to my property, they...

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    Andrew Walmsley, P Lee | CST / GANG | Wastewater Services

    Amazing and efficient service. Both guys were polite, friendly and professional. Arrived with in speedy time frame after reporting the problem and was fixed and solved just as efficiently. Even after blockage was gone they cleaned the area and disinfected everything. Great service

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    Lucy Padgett | Customer Experience Coach | Billing

    I spoke to Lucy regarding my water bill that didnt seem correct, Lucy had so much patience when dealing with my query. Her customer service was exemplary and she new exactly what she was doing. Lucy sorted my problem out and even spent the time to call me back to explain what had gone wrong and how ...

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    Thomas Drew & Aaron Lowry | CST & Ganger | Wastewater Services

    Thomas and Aaron were called out to my house in Oldham for a shared drain blockage on 28/03/2019. They were polite, professional and they worked fast. They were also very informative - explaining everything they were doing and why they were doing it. They arrived, found the problem, fixed the...

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    Kieth Innes | water customer technician | Water Services

    Excellent service, found our stop tap & leak no problem. Also arranged to have the leak fixed. Very polite & friendly. Top class job.

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    Dylan Nelson | Plumber | Metering

    Pleasant, quick, clean operator who had our meter fixed in no time with no fuss

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    Mr James O'sullivan | WCT | Water Services

    As I needed to turn off the water supply to the house discovered on returning to turn on the supply again the plastic handle on the water meter supply valve was not working. Put in my call for an engineer who turned up on time as promised, who very quickly fixed the problem with generous understand...

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Stephen Iverson And Nigel | cst +genger | Wastewater Services

    the men were very polite and courteous and very friendly, they fixed my blocked drains quite quickly, and then cleaned everywhere up and disinfected around the area, I was very impressed

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    Liam Mulcahy | W.C.T | Water Services

    Job Ref: 2101297 Liam came to look at the job and it was organised and the leak was fixed pretty much straight away. Very impressed with the quality of service. Thank you.

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    Amy Kirk | Customer Advisor | Billing

    Amy was very helpful and listened to what was wrong and fixed it, put me at ease Thank you amy

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    Adam Boardman | Customer Advisor | Billing

    Adam has been fantastic in helping me resolve my issues. He's extremely helpful and understanding and has given me great advice. My problem is now sorted out at last others were less helpful and the problem was getting worse until I contacted Adam and he helped me get it fixed otherwise I'd still ha...

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    Stephen Iverson & Ant Dawson | CST & Ganger | Wastewater Services

    Excellent service, explained everything, fixed problem and thoroughly cleaned site,very pleasant and helpful employees.

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    Peter Forti And Lee Atherton | CST | Wastewater Services

    Peter and Lee came out to fix a problem with blocked drains, two other UU employees came out approx 5 days ago and informed me that it was an internal issue. They did not carry out any tests but Lee and Peter did. They were extremely thorough and fixed the blockage. Really polite, really friendly an...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Very nice, helpful lads, explained the problems clearly, fixed the problems, top set of lads. Well done

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    Thomas Drew And Aaron Lowry | CST & Gang | Wastewater Services

    Telephoned when they were on there way. Both very polite, friendly, extremely helpful and knowledgable. Excellent job and fixed the problem quickly. Thank you for your help.

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    Dan Clews | Water network technician | Water Services

    We had amazing customer service from Dan. He was extremely professional, friendly and very knowledgable. He did everything he could to ensure that the problem we had was fixed.

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    Dean Pickett And Ross Diamond | CST & Gang Reference 2108292 | Wastewater Services

    I would nominate both these employees for a wow award. They fixed the problem of a blocked waste drain shared with next door at about 7.30 pm on a wintry evening in March 2019. Dean and Ross were extremely efficient and capable and solved the problem immediately by going outside with a flashlight ...

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    Lee Greenall | Ganger | Water Services

    Lee and a colleague fixed a meter leak, replaced the meters and made everything neat again. They were helpful, friendly and efficient.

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    Jane Tatchell | Water Services

    Hi Jane came out in the pitch dark and managed to find our meter so we can now get the leak fixed. Really helpful lady thank you

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    Jane Tatchell | Not known | Water Services

    Jane arrived on time, fixed the problem and was very friendly and professional - an excellent representative for UU

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    David Mckenna | Case owner | Billing

    Very polite & helpful, answered all the questioned I asked, which was relating to me moving from my home to an apartment, ie would I be able to have a metre fitted in my apartment or would I need to pay a fixed payment to the owners of the i.e Guinness & Wulvern Housing. David gave me in...

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    Gemma Breen | Customer advisor | Billing

    Gemma fixed my issue over live chat immediately, very polite and helpful.

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    Gary Thorne & Craig Breen | Res team | Wastewater Services

    Two lovely guys who came out to a blocked pipe and fixed it for us - explained everything to my wife and solved a huge headache for us. We appreciate what you did Gary and Craig - thanks alot.

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    Connor Dutton | Apprentice water network | Water Services

    Young apprentice Connor Dutton work order number 2094244 came out to my home today to resolve my query about a sudden high consumption . He was such a well mannered young gentleman and checked my water metre then came into the house and immediately found the problem I would never have noticed this...

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