Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Laura Clark | New customer’s account setup team | Billing

    Laura is extremely professional and respectful on the phone. She took time to explain money savings options to me as I leave alone. She advised to explore having a water meter fixed to the house to reduce my bill as am currently unemployed. Very useful advise indeed. Thank you Laura.

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    Jane Tatchell | WCT | Water Services

    Home visit to establish low water flow reasons . She went out of her way to find where our water was coming from off property after we had had low flow for weeks . She found a stop tap in field about 800 Mtrs from our property which had been half shut off . So the problem was fixed immediately! She ...

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    James O’Sullivan | WCT | Water Services

    Fantastic service from James. Called to give arrival time and when he came he fixed the issue even though it was internal problem. This helped me massively as I am a lady on my own trying to get my house ready to move into and James stopped another wasted day with no water!! Lovely chap

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Absolute gents who did a great job and explained every aspect of the issue we experienced as they fixed it. Would recommend this team to anyone and they are a credit to United Utilities.

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    Robert Ryder | Water Services

    I woke up Sunday 3-2-19 to a burst pipe outside my house.Everyone from the first call to having the leak fixed was excellent. Unfortunately I did not get the names of the people involved except Scott who took my initial phone call. Please give my thanks to everyone involved in repairing the leak...

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    Theresa Whitehurst | Customer Advisor | Billing

    Apologies I didn't catch Theresa's surname. Upon hearing I was using more water than normal, I contacted UU where an engineer was sent out who discovered my toilet was leaking this is now being fixed by a plumber. I contacted Theresa thinking I was going to receive a large bill for the over use. T...

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    Mike Halliwell & Rob Hardie | CST & Ganger | Wastewater Services

    Arrived just over an hour after booking the job. Quickly found the problem and fixed it.They explained what had happened and what they had done. They were very professional, polite and helpful. Thanks.

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    Lee Wood & Craig Stewart | CST & Ganger | Wastewater Services

    Really helpful, showed me the issue that had caused the blockage and explained what they would do to rectify the issue. Issue was fixed a matter of days after finding out what the issue was and i was kept up to date with what they had done. 5 stars from me

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    Alex Simpson & Ian Healey | CST & Ganger | Wastewater Services

    Both Alex and Ian provided excellent customer service, they were both very friendly and helpful and fixed the problem with no issue.

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    Ryan Singleton | Unknown | Water Services

    Damage had occurred to my driveway after work was carried out by united utilities. I received a phone call from Ryan when I chased up the progress of the work. He has been brilliant. Rang when he said he would, listened to me and my concerns, which I can't imagine is easy! He managed to escalate ...

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    David Jaundrell | Customer Advisor | Water Services

    Could not have been more helpful. Took all my details and arranged for a call out today. The team arrived this afternoon and promptly fixed the problem. All round great service

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    Marie Jackson | Billing

    Marie Jackson is amazing!! 3 times trying to sort the account as I wasn't named on the bill this was very difficult because my husband who's account it is works away. However after a 15 minute phone call with Marie things have finally been sorted, there is now a payment plan is place. Marie has a ve...

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    Nigel Ogden | Metering | Metering

    Nigol was lovely, I had a problem with my water bill and didn't know why it was so high for because my meter was not leaking nor was I using alot of water,nigol came and had a look and noticed it was a problem with my toilet,he was very understanding and explained to me what the problem was and foun...

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    Gary Wilson | LT Days | Water Services

    Gary was extremely helpful &explained everything that needed to be done. He was very pleasant & polite. He even phoned when the leak had been fixed just to check everything was ok & if I had been told when the repair would be complete

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    Bunty Hebbar / Pete Ryder | CST / Gang | Wastewater Services

    Both attended on a Saturday evening. Fixed our blocked drain and also noticed every house on my side of the street was blocked. Took the time to explain what they were doing before during and after the job. Impressed with the customer service especially on a Saturday night. Thanks

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    Liam Thorpe. Shawn Clithbert | Cst/gamber | Wastewater Services

    Just to say thank you for a brilliant job . Polite and courteous. And fixed the problem which is excellent .thank you.

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    James Osullivan | WCT | Water Services

    Nominating in behalf of an issue which my parents have been having for the past 8 weeks with no help or support until James turned up and resolved the issue. UU haven't been great supporting my parents with a leak which to this day still hasn't been resolved but with the support of James will now...

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    Conor Donaghy & Rich Currie | CST & Ganger | Wastewater Services

    Conor and Rich came round to mine and my neighbours properties to sort out a very unpleasant sewage flood along the back of our properties. They worked here two days in a row and just wouldn't give up until they had found the root cause and fixed it. I was so impressed with the way they were with us...

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    Malachy Gallagher & Steve Fowell | CST & Ganger | Wastewater Services

    The two guys came to fix a blocked drain. Malachy rang first to say what time he would be here and was on time. Malachy explained exactly what he and Steve was going to do. Within the hour my drain was fixed. Fantastic professional service provided. Thank you.

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    Dylan Nelson | Plumber Surveyor | Metering

    Your company has the best customer service i have ever had. My problem was sorted within 2 hours. A Mr Paul Dalton had the most amazing attitude he is the qpo manager. And within the hour a plumber called Dillon was just as professional and fixed my problem. Please mention these people as they give ...

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    Paul Dalton | Quality Performance Officer | Metering

    Your company has the best customer service i have ever had. My problem was sorted within 2 hours. A Mr Paul Dalton had the most amazing attitude he is the qpo manager. And within the hour a plumber called Dillon was just as professional and fixed my problem. Please mention these people as they give ...

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    Marc Simpson | Customer Advisor | Billing

    I had received a letter from UU about increased water usage and a potential higher bill coming up. So it was with some trepidation that I rang the UU number given on the letter to discuss it. Mark answered and took me through the possibilities. He took the time to explain what the trend in water usa...

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    Danny Cavanagh | Customer Advisor | Online Query

    Danny helped me with my change of address confusion and fixed it up so that I didn't have to do anything different or extra. He was super nice and provided excellent customer service

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    Paul Warding And Ste Gibbons | C.S.T | Wastewater Services

    Excellent service and lovely men. They fixed the problem very quickly and were exceptionally kind.

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