Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Hannah Wieland | Water Services

    Hannah was fantastic dealing with our low water pressure problem. Very polite, nice and informative, nothing was too much trouble.Rung to update us every time and on time she said she will ring. It's a first time I've met such a good costumer service, other companies should learn from you and you ar...

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    Katie White | Customer services | Wastewater Services

    Ref:2088908 Katie dealt with my complaint regarding waste water entering my house.. From the first call Katie was polite, pleasant, efficient and sympathetic to our concerns. She is a credit to UU.. Marty Joyce

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    Katie Holbrook | Billing

    Katie went above and beyond for me today. I was really frustrated prior to phoning today, I could not understand my bill- she explained to me why I was getting charged a set amount etc. Even when she explained I still was not happy that I was getting charged double what my friends are getting paid w...

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    Jen Boyd | Billing

    Kept persisting for me when my payment wouldn't work first time - very helpful! :)

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    Sharon Harden | Customer advisor | Online Query

    Sorry, I do not know Sharon's surname. Her help, assistance and knowledge were first class. Thank you

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    Loretta Lomax | Customer Advisor | Billing

    An excellent service provided to me. First time somebody explained how the bill is generated in relation to my usage. Explained in detail how I can save money. She rang me back even when the call dropped. Highly recommended for nomination.

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    Ryan Wadsworth | Customer advisor | Billing

    Was extremely helpful and friendly in my house move explaining everything and giving me advice and tips with water usage etc An asset to United Utilities, first class service!!!

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    Jordan Robinson | Wastewater | Wastewater Services

    Ref: 2091925 A blocked drain/sewer in the lane has been un-blocked by Jordan and his partner. It was carried out in a highly professional efficient manner, the problem and location quickly identified and corrected. The task was carried out with a friendly cheerful nature. He also identified some wo...

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    Callum Smythe Allan Unsworth | CST & gang | Wastewater Services

    excellent service first class job I was kept informed of what they were doing and on completion. credit to your company. job no 2091375

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    Jodi Curwen | Call handler | Billing

    I had been sent details of my new payments which were unaffordable. Jodie spoke to a manager as the bill had not been sent to me for months despi my getting in touch when I first moved in. Part of the bill was then removed. Jodie then suggested a water meter which I could apply for due to receiving ...

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    Paul Harding / Ste Gibbons | 2091085 | Wastewater Services

    I rang UU on behalf of my neighbour who is an elderly widow. She was experiencing flooding of foul water. I was contacted by the team within 24hrs and they arrived soon after. Despite bad weather conditions they were extremely pleasant, helpful and explained exactly what they intended to do. They qu...

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    Robert Ryder | Water Services

    I woke up Sunday 3-2-19 to a burst pipe outside my house.Everyone from the first call to having the leak fixed was excellent. Unfortunately I did not get the names of the people involved except Scott who took my initial phone call. Please give my thanks to everyone involved in repairing the leak...

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    Jessica Rainger | Customer Advisor | Billing

    Phoned today to set up my water account and as a first time buyer I was completely clueless... Jessica was fantastic! She talked me through everything I needed to know step by step and made the whole process very easy to understand. She was very friendly and I could not ask for anything more...outst...

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    Kimberley Hunter | Call centre | Billing

    I just wanted to compliment Kim for her exceptional customer service received today. My first query was regarding a credit on my account. She spoke with the relevant department and informed me a cheque would be posted out for the credit remaining and also She changed my direct debit to reflect my ac...

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    Theresa Whitehurst | Customer service | Billing

    Firstly the call was answered after one ring and then Teresa was the most understanding and helpful person to deal with. She got my situation and did everything possible to help me and sort out my bills. Thank you

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    Adam Boardman | Social Media Case Manager | Billing

    I'am very pleased to confirm Mr Adam was very helpful from the first time I contact Utility United. I had some situation to sort our and did not had a clue where to start. Adam explain with polite way all procedures. Whenever was need Adam phone me straight away. Adam is profesional, calm and helpf...

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    Kelly Elliot | Customer Advisor | Billing

    Super helpful in sorting out my details for a house move and answered all my questions about moving onto a meter for the first time. Much easier than I thought it was going to be.

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    Sheralyn Tilch | Customer Advisor | Billing

    Was so helpful and helped me understand my bills as it's my first time renting so grateful she really deserves this provided excellent customer service!!

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    David Kewn | Customer Advisor | Billing

    Whe I rang UU I was worried as it was the first time I had made contact but David kindly let me ramble so I could explain myself then very calmly talked me through my problem. Great service.

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    Danny Mcdonald & Adam Revell | CST & Ganger | Wastewater Services

    Provided first class service

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    Kirsty Shrubb | Case Owner | Billing

    Hi, I would like to nominate Kirsty as right from my first call which was regarding raising a complaint on my account, she has been fantastic. She really made my complaint feel valued and really listened to me. She was also very polite! After a long process to try fit a water meter, she final...

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    Heather Davidson | Unsure - Customer Adviser on the phone | Billing

    Having just moved in to my property, I was struggling to locate the water meter for first reading. I called on the hope that it would be on record for the property. Heather helped me, was patient while I struggled to get the meter and sorted out my bill and direct debit set up. Compared to a g...

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    Janet Foster | Customer Advisor | Billing

    Support team she helped me out greatly couldn't do enough first class customer service

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    Karl And Kev | CST & Ganger | Wastewater Services

    Credit where credit is due these lads were great very professional and kept us informed with the progress. First class service thank you

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    Danny Cavanagh | Customer Advisor | Billing

    Danny was polite, quick and efficient. First class service.

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    Eileen Davenport | Customer relations | Billing

    I would like to nominate Eileen Davenport for the unbelievable service I received from her. I have had dealings with gas and electricity companies in the past which where a nightmare so when I contacted united utilities for the first time ever with a billing and smart meter problem I was ready for t...

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    Rich Currie | Wastewater Services

    Turned up promptly and solved problem of a blocked drain very swiftly. Very kindly hosed the area around the drain for me after. A first-rate service and very pleasant to deal with - thank you!

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    Conor Donaghy | Wastewater | Wastewater Services

    First rate service on clearing a blocked drain. Turned up promptly and solved the problem very swiftly. Hosed down the area around the drain for me also. Very polite and a pleasure to deal with - thank you!

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    Colin Grace And Gary Plant | Wastewater Services

    My drains were blocked. They were blocked all the way to and including the manhole at the end of my drive. I would like to say I was most impressed with the service I received. Having spent the morning unsuccessfully trying to unblock the drains myself I rang united utilities and spoke to a lady and...

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    Stephen Iverson And R. Potter | CST and ganger ref. 2080275 | Wastewater Services

    First rate job by the team. Very professional and approachable. Kept us informed throughout the job as to what was going on. Can't thank them enough. An asset to United Utilities.

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    Katie White | Customer Advisor | Online Query

    Quality service from Katie. Katie explained my water usage and compared it with others. Katie explained that my first payment was more of an estimate and so my first bill was naturally going to be higher, until I was using the water service and have submitted correct meter readings. I recalculation ...

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    Katie White | Customer Advisor | Billing

    First class, speedy and excellent customer service from Katie!

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    Paul Harding & Keith Bride | CST & Ganger | Wastewater Services

    first class service . came out within 2 hrs on a sunday night . very polite and very efficient. thank you

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    Michael H | Customer Advisor | Billing

    From the first phone call Michael has constantly kept me up to date on progress of my issue until it was completely resolved.

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    Conor Donaghy & Rich Currie | CST & Ganger | Wastewater Services

    Absolutely first class service and consummate skill.

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    Emma Bateson | Customer Advisor | Online Query

    Prompt, pleasant and helpful replies/info when I contacted via DM twitter first thing this morning. Very impressed.

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    Shiona Longmore Jones | Customer Advisor | Billing

    My encounter with Shiona has been one of my highlight in 2018. She is a customer service person with difference. She did not just promised to ring me after the first encounter, she has been updating me on every details and making sure to see my concern resolved. She is simply an amazing person....

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    Nicola Donotknowlastname | Customer Advisor | Billing

    Nicola helped me very expertly and got me set up in my first home and explained how it all worked. She did all the work and took a lot of stress out of it. Kudos to her

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    Mike Halliwell & Denny Beddows | CST & Ganger | Wastewater Services

    Your guys were professional friendly polite on time what more can i say job has been done successfully first class service from the moment i phoned united utilities well done, and thank you

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    Emma Buckley Mellor | Customer Advisor | Online Query

    Really helpful, and friendly service. As my first dealing with united Utilities i leave impressed.

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