Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sharon Harden | Customer Advisor | Billing

    This was my first time I really appreciated her help and that she is absolutely perfect professional woman and I am very satisfied with this online service very convenient and save time as well thanks

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    Lee Wright | Metering Gang | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    Gareth Phillips | Plumber Surveyor | Metering

    I would just like to say thank you and your team, for the quick response to my request for the repair of the sunken water meter and damage flags ,outside my house The two teams that you sent were brilliant. They did a first class job, Thank You once again

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    test sam

    The guys came to sort out my waste water issue as my sewer was blocked. They were very helpful and communication was first class. They were very well presented and professional. Top class.

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    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    The guys came to sort out my waste water issue as my sewer was blocked. They were very helpful and communication was first class. They were very well presented and professional. Top class.

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    Sean Arron | Metering | Metering

    just to say a big thankyou for the profesionalism your engineers showed during the fitting of my water meter. I Was a little concerned as they were having to dig up my block paving in order to fit the meter, i need not have worried as they have done such a good job , you would not know they had been...

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    Laura Clark | Customer Advisor | Billing

    First ever contact with company and Laura explained everything so clear and I was able to understand

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    Katie Monkhouse | Team Manager | Billing

    First rate, professional and courteous service

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    Lee Jones | Customer Technician | Water Services

    Lee came to see me today about a underfloor water issue at my property. Lee was very understanding and knowledgeable of the issue and similar issues experienced in my area. First rate customer experience provided.

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    Kerri Jones | Customer Advisor | Billing

    As I have just moved into my first home I am pretty clueless when it comes to bills, I rang to organise an account. Kerri was extremely polite from the moment I was connected to the call, she was very clear and I didn't feel rushed to say anything. Kerri went above and beyond by not only helping me ...

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    Ollie Smith | CST | Wastewater Services

    First class drain clearance service. Quick, efficient, polite and pleasant to deal with.

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    Kieron Nolan | Customer services representative | Wastewater Services

    Keiron answered my call and provided and demonstrated first class customer service. My first dealing with uucp and I was highly impressed.

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    Tracey Nelson | Customer service on the phone | Billing

    I have just moved into my first house and have been putting all the utilities into my name. Tracey was quick and efficient but also very friendly and she made United utilities the easiest company I have delt with all morning. Made my life really easy and really showed United utilities in a good ligh...

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    Charlotte McHugh | Customer Advisor | Developer Services & Planning

    I'd like to mention I didn't get asked to provide feedback on my customer experience but really felt it's necessary in my case. I am a first time buyer renovating my old Victorian house. We opted to undertake the lead water pipe replacement whilst re-plumbing the property, and disappointingly it...

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    Lynne Davies | Customer Advisor | Billing

    Managed to get someone to come tomorrow to unblock drain, when at first told it could take up to 3 days.

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    Wayne Lawerence & Aiden | Plumber | Metering

    I had a new water meter by your team, they first rang me to confirm an arrival time,the job was completed with speed and effiencey, I was kept informed of what they were going to do and roughly how long it would take, and when finished they cleaned away all rubbish and arranged for the tarmac to be ...

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    Maria Dell | Customer Advisor | Billing

    I called up to change my address as I have moved house. I haven't spoken to anyone before at UU but I have to say your customer service team is first class. Maria is an example of service excellence in what is generally regarded as a poor service sector (call centres) Extremely professional, pol...

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    Tracey & Eddie | Wastewater Services

    What a fantastic first class service. Really attentive service, from a call 15 minutes prior to arrival, to regular updates whilst they were on the job, to a thorough report at the end of the job. The blockage was cleared, that was the main thing. But to be greeted by pleasant people with a fri...

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    Lauren Longhurst & Ben McConville | Customer advisor | Billing

    I would like to commend both Lauren & Ben...probably in your Customer Service department. I have moved house and had reason to call you. Both Lauren in the first instance and then Ben were most helpful. Lauren even sent me a birthday card when she realised, after confirming my birthdate that it ...

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    Jennifer Boyd | Customer Advisor | Billing

    Jen many thanks for your patience & professionalism, you quickly responded with my online billing problems & guided me through the process- invaluable & efficient service. The online service will be my first point of call if I ever need additional help. Top class!!!

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    Trudi Wood | Customer Advisor | Billing

    Absolutely first rate service! Pleasant, friendly and very helpful young lady!! Cannot praise her enough and so far removed from the usual robot like people. I cannot praise her enough for her friendliness and help. Very, very happy to talk to someone like that!

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    Jessica Rainger | Customer Advisor | Billing

    I dealt with Jessica to advise I had moved into the property and for an explanation of how things work. Jessica had a lovely calm and clear manner on the phone and explained everything brilliantly. She had an extremely pleasant way about her. I believe is just the sort of person any business would l...

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    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

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    Duncan Wood | Water technician | Water Services

    arrived promptly, having phoned first. Polite and very reassuring.

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    Heather Bunnell | Priority Team | Billing

    I had to make a difficult call to inform you about the death of my husband's death. The first call handler was very polite & sensitive, she then transferred me to Heather in the Priority Team. Heather was professional & compassionate making the call more comfortable than I had anticipated. S...

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    Maria Dell | Customer advisor | Billing

    My first time setting up bills and she was very patient and clear with me, explained everything in details and ensured that I knew how the system worked. She was very professional and friendly.

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    Nicola Moran | Customer advisor | Billing

    I discovered when perusing my bank account online that my water bill had not been paid and then checked backwards for a couple of months to discover the same. I was in a little bit of a panic thinking I might be liable for back payments. I then registered my account online with United Utilities and ...

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    Karl Donald + Mark Merrit | cst +gang | Wastewater Services

    Call out Ref 2094095 the above team were called out to investigate a blockage in the sewer from my house. Turned out to be a first class effort by both Karl & Mark who identified the blockage to be under the adjacent public road. Both guys were efficient, friendly and polite and are a cr...

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    Deborah Quinn | Customer service | Billing

    Debbie took my call yesterday on the first day of moving to my new house. She was very efficient and very friendly and made one element of a house move less stressful. Thank you Debbie she is a credit to united utilities

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    Kelly Elliot | Customer services live chat | Billing

    Kelly went that extra mile to help myself and my wife. I rang to add manjit to the account ladt year and it was not done. Kelly took her details and done it in seconds. My wife had over paid and kelly sorted out the refund in seconds. Can not believe how quick and easy it was by live chat. Kelly ...

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    Danny Cavanagh | Live Chat | Online Query

    I am new to bills, first time home owner. I had a query on one of my bills. Danny sorted this out within 5 minutes and helped me understand the query.

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    Jim Maguire | Fitting water meter point | Metering

    I would like to nominate Jim Maguire, who works for Kings, for managing to locate and fit meter point in the pipeline.Two previous attempts have been made to do this job, and the workers gave up, and said they could,nt do it. He has done an exceptional job to firstly locate the source, and then fit ...

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    Jordan Robinson/Kev Winder | Wastewater | Wastewater Services

    Jordan Robinson and Kev Winder attended our property on Saturday 23rd Feb to deal with a blocked drain. Both guys could not have been more courteous and professional. An absolute pleasure to deal with from the first contact call to leaving the property.

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    Lynton Makinson | Wastewater Services

    First class service very efficient and very polite

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    Luke Woolley | Drainage performance technician | Wastewater Services

    Responding to job reference 2101295. Was contracted by Luke prior to arrival and showed great professionalism when on site. Went out of his way to communicate the technicalities of the problem and how he intended to investigate. Sorted out the issues and provided advise on how to manage going for...

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    Stacey Kennedy | Customer advisor | Other

    I would like to nominate Stacey for her excellent customet service. She was able to resolve all my queries in the first call; and was very fast and efficient. I asked her about my billing query(my bill didnt go through this month even though I am on direct debit), also I was unable to login in with ...

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    Emma Buckley-Mellor | Customer advisor | Water Services

    I first spoke to Rachel who was very welcoming and put me at ease as I am a slow typer she was pleasant and friendly. I was then transferred to Emma who dealt with my problem .Emma was also pleasant and friendly she arranged an apointment for an engineer to come and hopefully sort out my problem. F...

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    Elisa Ruff | Customer advisor | Billing

    Called to discuss an account being fraudulently set up in my wife's name. I've spoken with the police, utility companies lawyers Judges and this is the first time anybody has taken a look at the whole thing and thought "crikey that's horrible how can we help" Elisa was lovely, positi...

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    Danny Cavanagh | Online chat help | Billing

    I was nervous about the costs of setting up a water bill for the first time in our new house Danny talked me through it and ran a quote he out my mind at ease (which is not easy with my poor mental health) so thank you x

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