Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Phil Vidamour | Water Network Technician | Water Services

    Phil was on site within 45 mins, assessed the issue and organised a team to attend within an hour and a half. Excellent service, fantastic employee, thank you Phil.

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    Deborah Quinn | Customer Advisor | Billing

    Absolutely fantastic, lovely to speak to and very friendly! Couldn't have spoken to nicer advisor.. She had a lovely accent too.

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    James Darlington | Developer Services Inspector | Developer Services & Planning

    James was absolutely fantastic to work with on our applications; from offering clear guidance on completing the Contractor Part 2s, responding incredibly quickly to our inspection request despite having only just returned from holiday and then visiting site exactly when promised to inspect our conne...

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    Gary Thorne And Craig Breen | CST (RES) Team N6 Stockport Reference: 2128426 | Wastewater Services

    Both Gary and Craig were incredibly professional and pleasant during there visit to come and fix our blocked drains. They are both very courteous and wiped their feet on the mat at the front door until spotless! A fantastic service and they even put up with my nagging to understand what they were do...

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    Gemma Breen | Customer Advisor | Billing

    Fantastic help!! Easy communication! Thank you

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    Lee Wood & Mark Merrit | CST & Ganger | Wastewater Services

    Two lads did a fantastic job of clearing a blocked sewer ..they cleaned and disinfected all the contaminated areas round my property...they were pleasant and polite and kept me informed of what they found ..good job lads ..we are very happy with the service you provided today ...

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    Lauren Heaton | Social Media Case Manager | Online Query

    Lauren was fantastic replying to my water supply query She is a credit to your company

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    Sean Reld/ Aaron Laury | Reactive Resolution Manager | Wastewater Services

    We were provided with excellent service. Sean and Aaron went above and beyond to ensure our issue was sorted and dealt with professionally and quickly. We would highly recommend them to be recognised for their service and fantastic customer service.

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    Sean Lowis And Kev Winder | CST / GANG | Wastewater Services

    fantastic service from the initial phone call to the problem solved by your 2 engineers Sean and Kev

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    Richard Smith & paul | CST Gang | Water Services

    520002123989 fantastic service

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    Scott Brogan | Customer Advisor | Billing

    Fantastic service while dealing with a vulnerable customer with arrears. As a result of his advice and understanding of the customer, we now have a plan moving forward. Address concerned as I do not have Scott's second name is 9 Poolside Court Alsager ST7 2ED date of call 4/4

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    Wayne Eccles And Dave | CST / GANG | Wastewater Services

    reference 2127220... What a fantastic response to my call regarding a manhole that was full of stagnant drain water. They arrived a couple of hours after my call and quickly drained the water and cleared the blockage. They then re jetted the drain after all the sludge came out. They then inspec...

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    Maria Dell | Customer Advisor | Billing

    Fantastic to talk to and dealt with my enquiry efficiently and in a lovely manner.

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    Janice Bowness | Customer Advisor | Billing (Internal)

    Mrs Dawes wanted to pass feedback on that Janice is fantastic , nice clear tone and she's just brilliant and thinks she needs to be nominated for employee of the month. Customer was happy that we are saving money by offering her a water meter and there is a lot of savings to be had. she will recomme...

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    Everyone | Engineers and call centre staff | Wastewater Services

    After telling a neighbour today how pleased I have been with the service provided by United Utilities, I thought it would be a good idea to tell you too..! From the two engineers who attended on February 19th to unblock a shared drain, to the staff dealing with incoming telephone calls, Megan in ...

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    Mike Halliwell/kieran Wood | Cst | Wastewater Services

    Fantastic customer service polite lads thankyou

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    Martin Walker | Customer Support Technician | Wastewater Services

    I would like to nominate Mr Martin Walker & Worker as they have done a Fantastic job of clearing all the drains. They have spent time and worked to an exceptional schedule, the job was a large blockage and there was quite a mess, upon doing the task they both left the property leaving it excepti...

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    Adam Hill | Plumber | Metering

    Fantastic service , done with a smile, chatty and really helpful Best tradesman in my house so far and ive had a few... 5 star cheers Adam

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    Stephen Iverson And Ant | CST and ganger | Wastewater Services

    Ref: 212 1726 An absolutely fantastic service. The guys turned up promptly and quickly established the problem and then after a number of attempts using a variety of equipment got the blockage cleared and my mains drain working again. At all times they explained what they were doing and why, were e...

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    David Mckenna | Customer Services | Billing

    I contacted UU regardng a leak from my Water metre, David McKenna was the individual who dealt with my problem and all I can say is that if you ever want to enhance your reputation further in Customer Service then this man needs to be out there teaching potential new employees and current staff. ...

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    Sam Culleton And Pete Ryder | R.R.T. | Wastewater Services

    Fantastic customer service from both these guys - a credit to United Utilities. I've had numerous problems with drain blocking, was unsure who was responsible for the drains. Sam and Pete explained everything - they were very helpful and understanding and put my mind at rest. Great job - thank yo...

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    Andrew Dimond | Water Customer Technician | Water Services

    Customer called ICC to leave commendation: great service all way through including all phone calls and the job the guys did who came out was fantastic, they tidied up and everything they were gone by the time he got back made them a cup of tea but customer just wanted to say thanks

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    Lee Jones | Customer Technician | Water Services

    Lee was a big help at my property tonight. A very knowledgeable and enthusiastic person, and gave some fantastic advice about upgrading my water supply feed to my house ad building works are currently being undertaken. He is a credit to his employers, and is obviously very proud of his job. Nothi...

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    Merrily Johnston | Customer Advisor | Billing

    Merrily was extremely helpful when I enquired about a rather large bill today. She handled my query very professionally and explained the reasons why the bill could have been so high and suggested how I could rectify the issue. She was a fantastic representative of UU.

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    Danny Cavanagh | Billing

    Danny provided great and fast customer service. He solved my problem in a few minutes. Fantastic service. Thank you

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    David Gray | Plumber | Metering

    Hi there, my appointment was between 8am and 1pm, David arrived spot on 8am (unheard of nowadays), quite an awkward place the meter had to be fitted, but he did it after having to cut a pipe because I had an outside tap which was causing a bit of a problem, I actually heard him on the phone saying t...

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    Bobbie Gussion-Harrison | Customer Advisor | Billing

    Bobbie was so helpful with how to deal with a higher than expected bill. She spoke through all the options clearly and helped me understand what I needed to do going forward. Her customer service was fantastic! My initial panic of recieving the bill completely disappeared.

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    Jodie Corfield | Customer Advisor | Billing

    Jodie was fantastic today she sorted my query quickly and very efficiently. She dealt with me with great compassion due to my circumstances. You should be very proud to have jodie as part of your team as she is an excellent customer service agent and deserves all the recognition she can get for doin...

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    Daniel Wilcock & Eddie Duffy | CST & Ganger | Wastewater Services

    Fantastic service. Danny and Eddie are a credit to the company. Thank you

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    Sharon Harden | Customer Advisor | Billing

    I used the live chat to sort out my billing and setting up a direct debit. Sharon was very helpful and got my problem sorted quickly. Usually live chats are horrific and robotic but this was a fantastic service. Thanks very much Sharon for helping me sort out everything and set my direct debit up ea...

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    Natalie Handisides | Customer Advisor | Billing

    Fantastic service throughout and wonderful personality.

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    Christopher Costello | Customer Advisor | Billing

    After a hard time with my water bill and being registered at 2 addresses, Chris was fantastic, dealt with my case in such a short space of time and wanted it sorted ASAP for me, I would never normally answer the phones to sort things out as it upsets me but this wasn't the case with Chris

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    Andrew Oneil | Billing

    Fantastic customer service and great knowledge very helpful and realisable thanks again

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    Bridget Roche | Dept | Developer Services & Planning

    Had fantastic service from Bridget Roche so helpful and so lovely helping me with all my problems excellent phone service such a nice lady xx

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    Peter And Lee | CST/longer | Wastewater Services

    Peter and Lee have just spent almost an hour working on our outside drain ... persevered to sort the problem ...which transpired to be years worth of a major blockage/debris .... both extremely professional , polite and excellent communication skills ... this must be one of the 'worst' jobs in the w...

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    Curtis Thompson & Martin Rodev | CST | Wastewater Services

    Job - CST REFERENCE - 520002111213 STAFF-CURTIS THOMPSON & MARTIN RODEV I would like to put forward a wow award and send on my sincere thanks for the 2 young man that saved the day for my mum when the drains got all blocked and stuff was all over her back yard. They were polite, enthusi...

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    Tracey & Eddie | Wastewater Services

    What a fantastic first class service. Really attentive service, from a call 15 minutes prior to arrival, to regular updates whilst they were on the job, to a thorough report at the end of the job. The blockage was cleared, that was the main thing. But to be greeted by pleasant people with a fri...

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    Sarah # & Eddie # | Technicians | Wastewater Services

    They did a fantastic job of clearing a blockage in the sewerage pipes at our home on a rainy Saturday night & they were still smiling & making sure that we were well informed about what they were doing. They are a credit to united utilities.

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    Mark Dane | DDE | Wastewater Services

    Mark Dane and team have completed and cleared a blockage what an excellent services rated 5* Mark was fantastic thank you

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    Benjamin Gordon & D Joned | Customer Support Technician & Ganger | Wastewater Services

    Fantastic service great communication of next steps

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