Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Mike Halliwell And Jack Taylor | CST AND GANGER | Wastewater Services

    Mike and Jack were fantastic at unblocking the sewer in my back garden. good job well done. thanks lads

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    Hannah Wieland | Water Services

    Hannah was fantastic dealing with our low water pressure problem. Very polite, nice and informative, nothing was too much trouble.Rung to update us every time and on time she said she will ring. It's a first time I've met such a good costumer service, other companies should learn from you and you ar...

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    Sharon Lacey | ICC customer services. | Water Services

    Sharon is a fantastic representative of your company. We have had problems with a plumber who has been starting work on the lead replacement scheme and has exaggerated works and costs. Sharon has listened patiently to out concerns and has put is in touch with the correct department. Very profession...

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    Kelly Elliott | Chat agent | Billing

    Fantastic patience and excellent service

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    Stacey Kyle | Customer service | Billing

    Stacey helped me set up an account over the phone for a new property as i was having issue with doing it online. Stacey's service was fantastic. Stacey was polite, informative and friendly throughout the call. She would make a great example for other employees to follow her service skills.

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    Mick Barton & Simon Gallaghan | CST & Ganger | Wastewater Services

    What a pair of lovely employees I met today from united utilities. The service they provided was outstanding. From the customer service to getting the job done they were fantastic. Super friendly but still professional. Thank you so much ! Sophie Nixon

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    James O’Sullivan | WCT | Water Services

    Fantastic service from James. Called to give arrival time and when he came he fixed the issue even though it was internal problem. This helped me massively as I am a lady on my own trying to get my house ready to move into and James stopped another wasted day with no water!! Lovely chap

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    Sheralyn Tilch | Adviser | Billing

    Absolutely fantastic communication skills, very helpful and made the call as a new customer very calming. She was friendly and knowledgeable, gave advise and helped me set up a new account for my new apartment. She even said to have a great time in my new home..lovely person .

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    Jessica Rainger | Customer Advisor | Billing

    Phoned today to set up my water account and as a first time buyer I was completely clueless... Jessica was fantastic! She talked me through everything I needed to know step by step and made the whole process very easy to understand. She was very friendly and I could not ask for anything more...outst...

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    Michelle Bowe | # | Billing

    I called today totally panicked about a direct debit not being paid because of an anomaly in my wages and she was so helpful and kind. Very professional and explained everything and really helped. She is even going to call me back. Fantastic service and great customer service. Thank you Michelle

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    Liam Mulcahy | United utilises repersentative | Water Services

    Liam has been extremely helpful while I have been having major problems with my water due to a new estate being built I cannot thank him enough for his services and how helpful and fantastic he has been I want to thank him for everything she is the only person that has been consistent throughout thi...

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    Ben Gordon | CST | Wastewater Services

    Ben and his colleague delivered a fantastic service, were polite, professional and very knowledgeable

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    Peter Forti / David Still | CST/Longer, N7 Reactive | Wastewater Services

    Fantastic response (less than 24hours) Staff attending were very knowledgeable, helpful and friendly. Blockage in shared drain all sorted

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    Paul Bolan | Water Burst at eldery Aunts | Water Services

    All I can say is she has raved about your guys..who came out in terrible weather over the course of a couple of days due to a bad leak in her garden. The service she received was fantastic. I was point of contact and your guys rang me to let me know when certain people were calling out and kept me ...

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    Theresa Whitehurst | Customer Advisor | Billing

    Apologies I didn't catch Theresa's surname. Upon hearing I was using more water than normal, I contacted UU where an engineer was sent out who discovered my toilet was leaking this is now being fixed by a plumber. I contacted Theresa thinking I was going to receive a large bill for the over use. T...

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    Natalie Handisides | Customer services advisor? | Billing

    Natalie was fantastic, and a brilliant help. Very polite and helpful, a good reflection on united utilities.

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    Stephen Iverson + R Potter | CST & Ganger | Wastewater Services

    Ref: 2085631 These two guys arrived Wednesday night but my wife told them she couldn't help as I was out. They understood and said they would return Thursday morning. As promised they arrived and the work they carried was fantastic. They kept me informed of what they were doing and explained patien...

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    Jessica Rainger | Customer Advisor | Online Query

    Fantastic advise, a star for politeness, attention to detail and care combined with personal interest, a pleasure to speak to.

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    Deborah Quinn | Customer Advisor | Billing

    Debbie was absolutely fantastic! So happy and nice, made easy and interesting conversation whilst we waited for things to go through! Everything was done quickly and simply, I hope I have the department right because she definitely deserves an award for being such a lovely person! Thanks Debbie!

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    Dan Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Fantastic work from the lads. Well done

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    Kyle Philbin | Customer Advisor Advanced | Billing

    He was the best I had spoken with in the department. He was nice and patient. Took his time to explain the situation and what I needed to do. He was fantastic

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    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    Fantastic job great lads

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    Terry Johnstone | Advisor | Billing

    I cannot thank this pleasant young man enough for the time and help he has provided me today. He has given me some useful tips about how to keep my water bills down such a lovely guy to talk too, felt like I had known him years for the way he dealt with my situation of my water bill, fantastic cu...

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    Kirsty Shrubb | Case Owner | Billing

    Hi, I would like to nominate Kirsty as right from my first call which was regarding raising a complaint on my account, she has been fantastic. She really made my complaint feel valued and really listened to me. She was also very polite! After a long process to try fit a water meter, she final...

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    Danielle King | Customer Advisor | Billing

    Danielle offered absolutely superb service. We spoke a month ago and Danielle said she would call me back today to take another meter reading which she did. Danielle clearly takes ownership and a great deal of pride in her job. Absolutely fantastic.

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    Elliot Davies | Customer Advisor | Water Services

    Fantastic service from Elliot following my emailed complaint. He rang me with updates throughout and rang after the job had been completed to make sure that it was satisfactory.

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    Daniel Wilcock + Ryan Spence | Cst and ganger | Wastewater Services

    Fantastic work

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    Susan Craine | Customer Advisor | Billing

    Fantastic service

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    Katie White | Customer Advisor | Billing

    Fantastic operative went an extra mile to help me

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    Sam Culleton & Pete Ryder | RRT | Wastewater Services

    What a fantastic team these 2 are, a credit to UU!!! Sorted out the drainage issue and explained exactly what they were doing and even showed me on the camera. I've been having issues for the last 2 weeks placed a call on Wednesday issue now fully resolved. I'm am so thankful to these 2 ,they have...

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    Andy Hogben | WCT | Water Services

    Fantastic service and knew his job very well. Sorted out a temporary fix until the main construction guys could come out. Made sure we were happy and gave us great advice before leaving.

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    Robert Sidall | Netwok | Water Services

    Thank you Alex and especially all the network team involved on all the visits they have made to resolve the issue of the water leak, Robert Sidewall especially, the team yesterday 2 young men sorry I didn't get their names and Roy worked all day no breaks in horrendous weather snowing freezing cold ...

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    Ryan Singleton | Unknown | Water Services

    Damage had occurred to my driveway after work was carried out by united utilities. I received a phone call from Ryan when I chased up the progress of the work. He has been brilliant. Rang when he said he would, listened to me and my concerns, which I can't imagine is easy! He managed to escalate ...

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    Elaine Clayton | Billing

    Fantastic Customer Service. The Advisor Has Been Very helpful and Friendly.

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    Jessica Rainger | Billing

    The caller was very efficient and extremely friendly. She did not only resolve the query but also made me feel a valued customer.. A fantastic example of how to deliver GREAT customer service and RESOLVE the query too...

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    John Wright | Plumber Surveyor | Metering

    Please pass on my thanks and praise for the work John carried out when he attended. He was fantastic and the work he did was brilliant. Please make sure that this is passed on to him and his manager

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    Will Jones | Customer Advisor | Billing

    Fantastic help tpday sorted out everything I needed quickly.

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    Keiron Nolan & N. Ormond | RRT, ref 2080132 | Wastewater Services

    Consumate proffesionals, quickly identified then rectified the problem. Understood the concerns I had with the drainage in the neighbouring property and left me confident that that I should have now more issues. Fantastic customer service, Thanks!

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    Dave Moore | Water Services

    Professional manner with fantastic service, knew a lot about what was needed and explained everything properly about the work that is to be done

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    Two absolutely fantastic guys very polite very kind to even humour my 4year old son who kept shouting to them from the door worked non stop for hours in the cold and rain and still kept the smile, all I can say is absolute credit to United Utilities and hope this is recognised not very often you co...

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