Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Elizabeth Ashton | Personel advisor | Online Query

    Excelent service experienced advisor deserves promotion

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    Jon Jefferies | BIS Team | Wastewater Services

    Jon has recently led on the excavation and remedial works to the drainage system of my property. He has worked diligently and sensitively and been constructive and helpful in the proposed resolution to the issues experienced over a long period of time. He has been polite and courteous throughout a...

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    Lynne Davies | Customer Advisor | Water Services

    She was totally helpful and experienced in her dealings with me issue. A true professional with much to offer.

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    Malachy Gallagher | CST | Wastewater Services

    Malachy was very friendly and explained what he was going to do from the start of me opening the door, he has a very professional manner and comes across as a very experienced member of staff. His customer service skills are impeccable.

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    Ashley Walker & John Medati | CST & Ganger | Wastewater Services

    Wonderful Obliging Workmen,(WOW)introduced themselves, cheerful in their not so nice job,listening, explaining everything so i could understand what they were doing, working as a team,polite, clean uniforms,, even thought a dirty job. making sure everything was done to a good standard, putting ever...

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    Lee Jones | Customer Technician | Water Services

    Lee came to see me today about a underfloor water issue at my property. Lee was very understanding and knowledgeable of the issue and similar issues experienced in my area. First rate customer experience provided.

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    Ryan Singleton | Customer Advisor Advanced | Developer Services & Planning

    Ryan has been absolutely superb in sorting out the problems we have experienced with a small problem of low water pressure that esculated into a nightmare! Thank goodness someone has some common sense Wish him well and hope he progress in your company.

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    Nigel Ogden | Plumber | Metering

    There was an issue I had experienced with excessive water usage, that simply was not in accordance and keeping with my actual personal water consumption. Nigel got to the bottom of the problem in a fast and efficient manner, kept good communication over the period of time taken to address the matter...

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    Michael Hitchin | Water Services

    Michael works in the escalation team, I have experienced ongoing issues with Homeserve which have resulted in me contacting UU on several occasions. I spoke to Michael a few weeks ago, he took full responsibility for looking into my issue, he rang back when he said he would, he was extremely helpfu...

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    Mr James O'sullivan | WCT | Water Services

    As I needed to turn off the water supply to the house discovered on returning to turn on the supply again the plastic handle on the water meter supply valve was not working. Put in my call for an engineer who turned up on time as promised, who very quickly fixed the problem with generous understand...

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    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

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