Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Karen Cooper | Case Owner | Billing

    This staff member delivered an excellent customer experience, she was professional, efficient and she cared about my issue. Thank you United Utilities

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    David McCrave | Network Customer Inspector | Other

    The above employee attended to a meter query we had, excellent personnel qualities extremely helpful a pleasure to deal with . Thank you

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    Lauren Heaton | Social Media Case Manager | Online Query

    Really excellent service, prompt replies to my queries five star service.

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    Keith Innes | Water Customer Technician | Water Services

    Keith Innes attended a property that we let out to investigate metered high water usage. I was told that he would ring me in advance and arrange a precise time for us both to meet at the agreed address. This actually happened. He rang and said that his eta was 15 minutes which gave me ample time ...

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    Jodie Corfield | Customer Advisor | Billing

    Excellent customer service, very helpful

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    Sam Culleton & Pete Ryder | CST & Ganger | Wastewater Services

    These two lads gave an exceptional service. They were friendly, knowledgeable and very helpful. They could not have done more. Absolutely excellent!

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    Paul Harding & Kev Mutridge | CST & Ganger | Wastewater Services

    Excellent service

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    Wayne Lawrence & Aijan Poran | CST & Ganger | Water Services

    WAYNE AND AIJAN did a EXCELLENT JOB IN MOVING THE WATER METER FROM A PREVIOUS INSTALLATION. THEY WERE RESPECTFUL OF OUR GARDEN AND PLANTS COURTEOUS AND PROFESSIONAL IN THEIR WORK. CLEAN AND TIDY WORKMEN!

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    Dean Pickett & Aaron Lowry | CST & Ganger | Wastewater Services

    These two employees came out today to help us with our water problems....have to say they were excellent They went above and beyond and with a smile Great hard workers! brilliant advertisement for your company

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    Joe Edge | Ganger | Wastewater Services

    Joe has excellent customer service skills and is very polite and informative.

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    Michael Halliwell & Eddie Duffy | CST & Ganger | Wastewater Services

    I would like to nominate and thank these two terrific guys on their excellent service in what can only be described as one of those poo" moments in life.(drains and man manhole blocked)They carried out our dilemma with good humour and professionalism. Offering us good advice on how to look afte...

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    Phil Vidamour | Water Network Technician | Water Services

    Phil was on site within 45 mins, assessed the issue and organised a team to attend within an hour and a half. Excellent service, fantastic employee, thank you Phil.

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    The team that arrived to clear my sewer arrived when they said they would and cleared up my problem in less than 1 hour. They were courteous, kept me informed about what they were doing and were very careful with all the things they undertook. It was an job well done and I cannot fault them on eit...

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    Chris Bell | Developer Services Inspector | Developer Services & Planning

    Dealt with our enquiry with prompt action and showed excellent knowledge and people skills - which is very rare these days. Also, much appreciated a follow up email as promised.

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    David Winstanley & Mark Hughes | CST & Ganger | Wastewater Services

    Received excellent service from David and Mark, they resolved a problem that has been with us from many weeks were others have failed in their visit , they carried out the work in a very professional and friendly manner. On completion of the work they took time to make sure we understood the work ...

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    Gemma Breen | Webchat | Billing

    Gemma was excellent, very informative, described everything in detail and conducted all the checks needed to confirm what my next steps would be.

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    Katie Holbrook | Customer Advisor | Billing

    Excellent customer service, understanding and follow up, good communication and attitude. Katie Holbrook demonstrated empathy, concern and an interest in resolving my issue. A credit and assets to your business. Thank you Katie.

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    Amy Hill And Dave S | CST and ganger | Wastewater Services

    Had the drains unblocked. Excellent customer service, had a lot of feedback on how to stop it getting blocked again.

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    Nicola Moran | Online Chat Customer Agent | Online Query

    Nicola gave me excellent customer service, she dealt with my problem quickly & gave me the information I needed. She stayed online while I logged into my account to make sure I did not require any further help. Great service thank you :)

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    Paul Harding & Gary Woodhall | CST & Ganger | Wastewater Services

    Turned up when they said they would and immediately set to to resolve the problem. Despite the lack of day light they toiled to identify the issue, clear the blockage and then put our minds to rest that future issues are unlikely. Friendly, communicative, and efficient, whilst mindful of our concern...

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    Sean Reld/ Aaron Laury | Reactive Resolution Manager | Wastewater Services

    We were provided with excellent service. Sean and Aaron went above and beyond to ensure our issue was sorted and dealt with professionally and quickly. We would highly recommend them to be recognised for their service and fantastic customer service.

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    Joe Edge | Ganger | Wastewater Services

    Excellent service provided

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    Lloyd Bateman | CST | Wastewater Services

    Excellent service provided

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    Malachy Gallagher | CST | Wastewater Services

    Excellent service provided

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    EXCELLENT JOB DONE

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    Kath Naylor | Customer Advisor | Billing

    Excellent phone manners, quick response and fast feedback..

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    Dean Pickett & Nick Halliwell | CST & Ganger | Wastewater Services

    Dean Pickett and Nick Halliwell were over and above duties excellent employees and charming

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    Billy/William Johnson And Martin | CST and Ganger | Wastewater Services

    Excellent job very personable and hard working Reference 2127410

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    Sarah Kenny / Lydia Broatch | Customer Advisor | Billing (Internal)

    I have already nominated two of your guys Wayne and Aiden but the ladies who I spoke to were excellent also explained what would be happening. But if you look at this Job you should be able to locate them, there was one who booked the Job in and two that I spoke to in billing.

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    Wayne And Aiden | Metering | Metering (Internal)

    Wayne, and Aide, Oldham based came out on the 4th of April reference metering.Excellent customer service worked hard and took photographs to show me what they had done,I was given a time for them to come and they arrived well before I thought they would arrive.Thay left everything clean and tidy we ...

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    Sarah Smith | Customer Advisor | Billing

    Excellent communication and manner

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    Katie Monkhouse | Team Manager | Billing

    Excellent service

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    Gemma Breen | Customer Advisor | Billing

    Excellent

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    Laura Clark | Customer Advisor | Billing

    Laura was an absolute pleasure to speak with about my enquiry. She was extremely polite and friendly and dealt with my enquiry in the utmost efficient and effective way. Laura is an excellent representation of good customer service and customer care, and made a very good impression of the Unitied Ut...

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    Kerri Jones | Customer Advisor | Billing

    We have a leak from a drain on our drive Kerri was very helpful as we could hardly hear each other so she called me back. She was lovely and cheerful and very efficient found our property on your map system and the smelly drain and arranged for your engineers to call. Excellent customer service a...

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    Sheralyn Tilch | Customer Advisor | Billing

    Sheralyn extremely helpful and informative.She handled the final billing transaction excellently.A pleasure to have stress free conversation with a customer service department.Well done Sheralyn.

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    David Winstanley & Paul Weir | CST & Ganger | Wastewater Services

    David Winstanley and Paul Weir have provided an excellent service and I have been very impressed by their customer service and wish to nominate them. They are an asset to United Utilities, they have given 150% to ensure the job was completed, kept me informed, friendly explained the technical side i...

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    Lynne Davies | Customer Advisor | Wastewater Services

    Excellent service, helpful , efficient, and friendly.

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    Ann Ryan | Customer Advisor | Billing

    Excellent service of this happy nice woman, if everyone was like her phone calls would be bliss x

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