Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dylan Nelson | Plumber | Metering

    Excellent service given by the above meter fitter, polite, considerent and efficient .

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    Paul Harding, Gary Plant | C.S.T | Wastewater Services

    Paul and Gary came to deal with a blocked shared drain at the back of our property today. They were absolutely excellent. Explained the problem to us and dealt with it accordingly. They were incredibly friendly and a pleasure to deal with!

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    Sam Culleton / Pete Ryder | RRT | Wastewater Services

    Called to unblock waste pipe. The guys did a great job. Listened and fully explained what they were going to do and did it. Afterwards a full and concise description of what they found, what happens next and what to do if further problems. Excellent !

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    Duncan Wood | Customer tech | Water Services

    Excellent customer service, courteous, helpful, knowledgeable, very pleasant demeanor,

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    Adam Hill | Plumber | Metering

    Excellent job, done quickly, fully explained. Very helpful and very pleasant.

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    Andy Bate | Developer Services Inspector | Developer Services & Planning

    Andy is excellent at his job and often goes above and beyond to assist whenever assistance is required. Andy is always available on the phone to discuss any issues that may arise and I find that he provides helpful solutions in a timely manner.

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    Nigel Ogden & Julie Greenwood | Meter Technician | Metering

    Congratulations to United Utilities Water for notifying me when it appeared my domestic water consumption had increased dramatically. I was totally unaware of this.The case owner Julie Greenwood kept me informed of the investigation progress, and updated me regular, Nigel Ogden was excellent he was ...

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    Ian Pinches | Customer service adviser | Billing

    Ian was excellent answered all my queries promptly and was extremely helpful Great customer service skills and dealt with my problem efficiently Thanks Matthew Robinson

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    Jordan Robinson, Paul Boddington | Waste water | Wastewater Services

    These two young men came to sort a problem out with our drains. Jordan phoned to inform me of the time they would arrive and when I told him I wouldn't be in at that time he was very polite and said not to worry, they would wait. They greeted us in a very professional manner and we're already on the...

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    Stev Brome And M Radev | CST/GANG | Wastewater Services

    Excellent service from both the guys today in clearing a blocked drain and cleaning up ground Couldn't be more pleased with the team from UU

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    Laura Clark | Billing

    Excellent service from start to finish. Explained additional charges and how I could possibly save money by having a meter ffitted. Great stuff

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    Stephen Iveson And B.mcdermot | CST and ganger | Wastewater Services

    Excellent Service . Friendly and professional . Very thorough , helpful and took care and time to show results of inspection of drain . 10 out 10.

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    Mark Holland | CST | Wastewater Services

    Excellent service skill and enthusiasm.

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    Rob Hardie | Ganger | Wastewater Services

    Excellent service skill and enthusiasm.

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    Steve Burrows & Robbie Potter | CST & Ganger | Wastewater Services

    Quick to rectify blockage in sewer very professional and fully explained cause of problem. They both had excellent personalities for building good customer relations and UU's reputation

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Excellent service. Drains cleared thoroughly. Feedback on problem given. Garden left clean and clear of all waste

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    Loretta Lomax | Customer Advisor | Billing

    An excellent service provided to me. First time somebody explained how the bill is generated in relation to my usage. Explained in detail how I can save money. She rang me back even when the call dropped. Highly recommended for nomination.

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    Gemma Breen | Customer Advisor | Billing

    Excellent efficient friendly service

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    Excellent service from this team today ,they rang when they were on their way,quickly assessed the issue ,explained everything to me and dealt with the job quickly and efficiently,They left everything clean and tidy . Thank you for excellent service .

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    Emma Stewart | Priorities Customer advisor | Billing

    I would like to nominate Emma Stewart for this award as I have never received such excellent customer service before. After having had an issue with my water meter for over a year, my case was passed to Emma and from that point on was dealt with with the utmost professional care and service. Emma ke...

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    Sue Heavey | Sue heavey | Billing

    Excellent customer service. Thank you

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    Jessica Rainger | Customer service? | Billing

    This lady took my call. She was brilliant - explained my charges and bill. Great knowledge and very friendly. Glad you sent this link as I was going to email anyway. This lady is a credit to your organisation and it's a shame there aren't more like her. Excellent people skills. Well do...

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    Gill Smith | customer tech | Water Services

    excellent

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    Anthony Wright | Customer care advisor | Billing

    Anthony was a pleasure to speak to today and booked my water meter fitting appointment very well and was extremely helpful. Excellent customer service

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    Kelly Elliott | Chat agent | Billing

    Fantastic patience and excellent service

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    David Jaundrell | Water Services

    Excellent help above and beyond in friendly, efficient manner

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    Callum Smythe Allan Unsworth | CST & gang | Wastewater Services

    excellent service first class job I was kept informed of what they were doing and on completion. credit to your company. job no 2091375

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    Adam Hill | Plumber | Metering

    Excellent service . Very pleasant done with a smile. An asset to your company.

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    Kevin Mugridge and Graham Mawdsley | Kevin and Graham | Wastewater Services

    Ref.2091082 Wednesday 6 February 2019 Outstanding service, methodical investigation, resolved the problem, great customer service skills. Excellent ambassadors for UU, if everyone is performing at this level the company must be doing a lot of good things internally.

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    Martin Donohue | Water Services Supervisor | Water Services

    Excellent attention to customer requests and very much obliging in every way. Ensured our problem solved very efficiently. Many thanks to you and your staff and well done.

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    Norman Price | Water Services

    Project number 2086266 provided us with excellent service

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    Rebecca Ferris | Customer Advisor | Water Services

    I would like to nominate Becca for the amazing service from her today and because of the information she gave me I have booked an appointment to have a water meter fitted. Becca was very knowledgeable and answered all my questions fully and in a way I could fully understand. The level of customer se...

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    Sharon Hitch | Developers Services & Metering | Developer Services & Planning

    Excellent Service!

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Hi I had blocked drains and Dean and Ross came out on Saturday morning. They were very polite and friendly. They explained everything what they were doing and completed their part of the job thoroughly and explained the next step that would be taken. They provided an excellent service and their mann...

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    Robert Ryder | Water Services

    I woke up Sunday 3-2-19 to a burst pipe outside my house.Everyone from the first call to having the leak fixed was excellent. Unfortunately I did not get the names of the people involved except Scott who took my initial phone call. Please give my thanks to everyone involved in repairing the leak...

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    Emma Bateson | Social Media Team | Water Services

    Emma was very helpful with my query regarding a water shortage in my ward. She helped arrange contact with one of the Recovery Managers and is helping resolve this issue and allowing me to communicate correct information to residents. Responses were very quick. Excellent use of social media. ...

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    David Jaundrell | Customer Advisor | Billing

    Excellent friendly manner delivered throughout the phonecall.

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    Dave Robertson | Case Owner | Billing

    Dave kept me well informed of the progress of my query following a missed appointment to instal my water meter. He informed me why the work was not initially carried out, and arranged an alternative date. He called me on the evening after the work was carried out, to ensure everything was ok. He als...

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    Jan Foster | Billing

    Jan provided excellent service. My issue was dealt with quickly and efficiently and I felt valued as a customer

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    Georgia Ellis | Agent | Billing

    Excellent service and chatted with a very helpful agent

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