Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Ruth Johnson | Customer Advisor | Billing

    Today I called up the office to go over my water charges for this year and to check the seperiate charges that I am trying to clear. I was a bit distressed about the amount I have to try to clear as I have arrears from last year to. I was put through to Ruth who was the most understanding and kno...

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    Scott Brogan | Customer Advisor | Billing

    The service he gave me today was remarkable an he went out of his way to make sure everything was done thoroughly he was a prime example of great customer service.

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    Michael Halliwell & Eddie Duffy | CST & Ganger | Wastewater Services

    I would like to nominate and thank these two terrific guys on their excellent service in what can only be described as one of those poo" moments in life.(drains and man manhole blocked)They carried out our dilemma with good humour and professionalism. Offering us good advice on how to look afte...

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Ashley Walker & John Medati | CST & Ganger | Wastewater Services

    Wonderful Obliging Workmen,(WOW)introduced themselves, cheerful in their not so nice job,listening, explaining everything so i could understand what they were doing, working as a team,polite, clean uniforms,, even thought a dirty job. making sure everything was done to a good standard, putting ever...

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    Gemma Breen | Webchat | Billing

    Gemma was excellent, very informative, described everything in detail and conducted all the checks needed to confirm what my next steps would be.

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    Maria Dell | Customer Advisor | Billing

    Just spoke to Maria she was so helpful, super friendly, figured out what had gone wrong with my account and apologised and got everything set up correctly. Lovely lady, if only there was service like that when calling other utility companies!

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    Paul Foster | Customer Advisor | Water Services

    Paul has kept in contact on a weekly basis to inform of action to be taken, and to ask if I have noticed improvements. He is always pleasant and shows respect to me, a customer. I feel he did everything in his power to resolve my problem.

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    Sean Aaran | Metering | Metering

    We had two of your employees to fit us a water meter they were superb, we have had several attempts at getting a water meter with no such luck, but these two gentlemen explained everything every step of the way and was very knowledgeable and very friendly, Thank you.

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    James Darlington | Developer Services Inspector | Developer Services & Planning

    James was absolutely fantastic to work with on our applications; from offering clear guidance on completing the Contractor Part 2s, responding incredibly quickly to our inspection request despite having only just returned from holiday and then visiting site exactly when promised to inspect our conne...

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    Sharona Grant | Customer Advisor | Billing

    Really easy to talk to and helpful, sorted everything out for me that I needed. Thanks again.

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    Kerry | Customer Advisor | Water Services

    I rang united utilities with an issue about a leak in my new home. Kerry was amazing to talk to, she organised someone to come round as soon as it was possible and turn off the stopcock that we couldn't get to so that we could sort out the leak. As well as doing her job amazingly, she was also a l...

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    Sarfaraz Haji | CST | Water Services

    I am totally overwhelmed with the service I have received. Sarfaraz explained everything thoroughly and advised what will happen. He kept me informed about everything and reassured me the problem will be dealt with quickly which made feel at ease. He is a great ambassador for United Utilities.

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    Mark Holland & Rob Hardie | CST & Ganger | Wastewater Services

    They were very helpful explained every very clearly

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    Katie White | Customer Advisor | Billing

    I had a few question today about different things and Katie was extremely helpful. She had to put up with my silly auto correct changing words but she understood everything and answered all my questions.

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    Andrew Walmsley, P Lee | CST / GANG | Wastewater Services

    Amazing and efficient service. Both guys were polite, friendly and professional. Arrived with in speedy time frame after reporting the problem and was fixed and solved just as efficiently. Even after blockage was gone they cleaned the area and disinfected everything. Great service

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    Wayne And Aiden | Metering | Metering (Internal)

    Wayne, and Aide, Oldham based came out on the 4th of April reference metering.Excellent customer service worked hard and took photographs to show me what they had done,I was given a time for them to come and they arrived well before I thought they would arrive.Thay left everything clean and tidy we ...

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    Malachy Gallager & Joe Edge | Cst and ganger | Wastewater Services

    These two was so professional and polite the hole time they was here. They let me know everything they was doing and they managed to sort a issue ive had for nearly a year they solved a issue even a few men from unitied utilities in the summer last year couldn't fix. I cant thank them enough my hous...

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    Mark Holland & Mark Cooper | CST & Ganger | Wastewater Services

    These two chaps attended my property this morning. Very polite and explained everything in a way i understood. Great teamwork!

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    Brett Taylor & Rob Hardie | CST & Ganger | Wastewater Services

    From the initial phone call ( I don't know the ladies name sadly) the speedy response, right the way through this call to my house, to job sorted, everyone was extremely polite, kind and professional, they went above and beyond the call of duty. I appreciated the way they put me at ease, and informe...

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    Laura Clark | Customer Advisor | Billing

    First ever contact with company and Laura explained everything so clear and I was able to understand

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    Louise Daly | Customer Advisor | Billing

    The woman i spoke to was lovely,helped me so much.i didnt catch her name,she went through everything with me and helpes me set up a direct debit

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    Sharona Grant | Customer Advisor | Billing

    I would like to nominate Sharona as I was really impressed with the way she handled my enquiry. She called me several times to keep me updated and I found her to be polite, informative and caring every time. I thought she was just wonderful and an asset to your company.

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    Gareth Phillips | Plumber Surveyor | Metering

    I am over the moon with United Utilities and more so with Gareth Phillips , the engineer who has attended my property today to check my meter and make sure everything is working correctly. I wanted this passed on as he doesn't believe United Utilities or the Engineers get enough credit sometimes.

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    Ann Ryan | Customer Advisor | Billing

    Excellent service of this happy nice woman, if everyone was like her phone calls would be bliss x

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    Michael Halliwell & Kieran Wood | CST & Ganger | Water Services

    Came to look for a water leak in my cellar. Outstanding service had everyones water running.Checked soil pipes and put dye down drains. Checked sewer pipe too. Spent over three hours with us and youve guessed nothing came in. They were very professional and caring men. They deseve to be recognized. ...

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    Richard And Paul Robertson | CST / GANG | Wastewater Services

    Very thorough with the work they did to ensure blockage had gone and try to get rid of the smell that was impacting on our home life. Great communication, they kept in touch with my husband and explained everything clearly to us. Due to the excellent customer service we would definitely speak highly...

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    Lee Jones | CST | Water Services

    Was very helpful and friendly explained everything in a way that I understood very polite young man

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    Craig Breen & Gary Thorne | CST & Ganger | Water Services

    It takes exceptional service for me to take time out of my day to write and express my sincere thanks to Craig Breen & Gary Thorne for their help yesterday with a blocked drain. I have had a very stressful few days and a blocked drain was the last thing I needed but Craig and Gary were absolutel...

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    Marcus Hayward And Denny Beddows | CST & Ganger | Wastewater Services

    I reported a problem with my toilet. Your men found an adjacent manhole full of waste. it would not clear and after further inspection found other manholes full.They worked non stop to try to clear the problem eventually having success from a manhole further down the street under a parked caravan. t...

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    David Ellison | Customer Support Technician | Wastewater Services

    Thank you for sending us David Ellison. He is our hero ! He tried everything & flushed all the pipes for ages & he would not give up till he was sure all our loos at Chorley Little Theatre were flushing perfectly. We are a volunteer owned & run Community Arts Venue. Audiences all need fl...

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    Dean Pickett And Nick Halliwell | CST and Gang | Wastewater Services

    These two engineers did a brilliant job of clearing our drains on Saturday evening, 30th March 2019. They were professional, polite and helpful at all times. Everywhere was left clean and tidy. Many thanks to them both for their great work. They are a credit to the company.

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    Ian Learherborrow And Callan Gardener | Pre works | Wastewater Services

    Both men were really friendly they explained everything to us in simple terms. Couldn't have asked for better work men to come out.

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    Carly Fletcher | Moving Home Team | Billing

    Carly was exceptionally friendly and helpful when I called to notify of changing address. She even investigated further for me without prompt when the final meter reading equated to 6 people's usage for a 1 person flat. Carly was very efficient and explained everything to me in an efficient manner. ...

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    Alex Johnstone | Water Services

    Alex has been truly helpful and a pleasure to deal with he was thorough with his explanation of what was happening with the situation and kept me updated every step of the way with a pleasant attitude he is a credit to you and Alamo the rest of the team were unbelievable in their efforts to stop ...

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    Everyone | Engineers and call centre staff | Wastewater Services

    After telling a neighbour today how pleased I have been with the service provided by United Utilities, I thought it would be a good idea to tell you too..! From the two engineers who attended on February 19th to unblock a shared drain, to the staff dealing with incoming telephone calls, Megan in ...

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    Peter Phill | CST | Wastewater Services

    Great customer service from the guys who sorted my problem out and explained everything.

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