Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Dylan Nelson | plumber | Metering

    Dylan came to survey us for a water meter. it was decided he could fit one there and then. did a great job, required some joinery work which he did. Explained everything very well.

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    Hannah Wieland | Water Services

    Hannah was fantastic dealing with our low water pressure problem. Very polite, nice and informative, nothing was too much trouble.Rung to update us every time and on time she said she will ring. It's a first time I've met such a good costumer service, other companies should learn from you and you ar...

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    Steve Brome....and....k Wilson | CST/ GANG | Wastewater Services

    Ref...2096698, Absolutely great service,,100% fabulous,very helpful and explained every thing they were doing

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    Ian Johnson | Installer | Metering

    Fitted water meter. Did a quick, clean & tidy job. Explained everything really well. Very pleasant.

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    Rachel Stephens | Agent | Billing

    Rachel was brilliant. Sorted out everything I asked and was very helpful. My query was complicated but she sorted it. It's nice to have customer service like this today as normally nobody is interested. Thank you so much. One extremely happy customer.

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    Kelly Elliot | Live chat | Billing

    Kelly sorted my issue out very quickly. I think the live chat is a great option and Kelly made it very easy to settle everything.

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    Gary Thorne And Craig Breen | (Res)team | Wastewater Services

    Both lads were really helpful and really friendly. As unpleasant as the job must be they both had smiles on their faces and kept us informed of everything they were doing.

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    Engineering Team | Engineers | Wastewater Services

    After a burst affected the water pressure to the point we could no longer flush the loo we called United Utilities for advice. While talking on the phone an engineer turned up in the street and explained that there had been a water burst up the street and that he was arranging for tanker to be brou...

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    Ryan Wadsworth | Customer advisor | Billing

    Was extremely helpful and friendly in my house move explaining everything and giving me advice and tips with water usage etc An asset to United Utilities, first class service!!!

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    Excellent service from this team today ,they rang when they were on their way,quickly assessed the issue ,explained everything to me and dealt with the job quickly and efficiently,They left everything clean and tidy . Thank you for excellent service .

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    Stephen Iverson & Colin Morris | Cat | Wastewater Services

    Two great lads cleaned every thing up even cleaned right down the garden could not have asked for better well done lads thank you very much

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    Lee Timmins / Rob Potter | CST | Wastewater Services

    Ref: 2092799 Thanks to Lee & Rob today. Really helpful - explaining exactly what they were doing including particular things they were checking for (previously there was a dropped drain so they checked thoroughly to ensure that was still ok). Obviously sorted out the issue as well and t...

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    Laura Clark | Billing team | Billing

    Made it really easy for me to explain that I was moving house and went through everything and explained what I needed to do.

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    Stephen Iveson & Colin Norris | CST & Ganger | Wastewater Services

    Reference: 2097443 Brilliant service they were polite, considerate. They kept us updated at every stage. Very friendly and hard works lads.

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    Paul Chapman | Wastewater Services

    Fabulous and pleasant service. Really made us feel like he cared and everything would be sorted

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    David Gray | Plumber/Surveyor | Metering

    today I met David Gray, he came to fit my water meter.what a likeable chap he was. explained everything in detail and was such a joy to talk to whilst he was working. to have somebody like him on your staff, you are highly honoured. cheery, confident in his working enviroment, it was just a pleasure...

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    Nigel Ogden | plumber/survey | Metering

    I would like to nominate Nigel, he has been extremely helpful in 3 visits to my elderly mothers property, he managed to explain everything in such a way, that even I could follow and helped to take the panic out of a very stressful situation which is hopefully almost sorted, many thanks to Nigel and...

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    Kevin Mugridge and Graham Mawdsley | Kevin and Graham | Wastewater Services

    Ref.2091082 Wednesday 6 February 2019 Outstanding service, methodical investigation, resolved the problem, great customer service skills. Excellent ambassadors for UU, if everyone is performing at this level the company must be doing a lot of good things internally.

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    Martin Donohue | Water Services Supervisor | Water Services

    Excellent attention to customer requests and very much obliging in every way. Ensured our problem solved very efficiently. Many thanks to you and your staff and well done.

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    Tracy Mulholland | Online Query

    Tracy was so lovely on the phone, polite, respectful, and extremely thorough in her explanation regarding my query. She was full of cold and it was a late call and yet she did not rush me and she made sure I understood everything. Very customer focused, she made me feel like a valued customer which...

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    Alan Hill | Plumber | Metering

    Alan Hill was doing a survey on our house (pre meter survey), great bloke. Nice, polite and explained everything clearly.

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    Charlotte Roberts | Customer service | Billing

    Charlotte has went above and beyond for me and seems like the most kindest person. She does her job very well. I feel as if she deserves some recognistion for this and she really is a credit to your company. Charlotte has talked me through everything and has tried to save me money which is always a ...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    Following almost three months of roadworks at Cow Hill, I felt compelled to write and let you know how polite, friendly and courteous the Bentley team working on the new sewer system has been. I am the mother of a three year old boy who lives in the vicinity and we have around the road every day fo...

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    Matthew Airey Rich Selby | Reactive CST | Wastewater Services

    Please, please, please will you nominate Rich Selby and Matt Airey for a WOW award. Rich and Matt visited our property on Monday 4th February following a foul water ingress into our cellar. The speed of response was very prompt but most importantly Rich and Matt were exceptional, their professionali...

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    Adam Hill | plumer | Metering

    Adam was swift with his work he was a very pleasent person and he left the job spick and span cleaning every bit up . I recomend his work to every one. thanks Adam.

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    Laura Clark | Online Query

    Laura was extremely helpful and corteous and solved my account problem. She even called me back to clarify everything. Laura ia an asset to your Company. Many thanks

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    Wayne Lawerence | Meter Installer | Metering

    Wayne came to fit me a water meter today. He was very pleasant, polite and explained everything that was happening as he went along. couldn't fault him.

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    David Mcgarry | Customer Advisor | Billing

    I am unsure which department Dave works in. I have had an ongoing issue with my water supply - I have been over paying , had a leak , needed to claim for the leak and also needed assistance to read the meter. David has been in touch regularly, updating me with the progress , checking information and...

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    David Jaundrell | Customer Advisor | Billing

    Extremely helpful, nothing too much trouble. Explained everything really well and answered all question.

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Hi I had blocked drains and Dean and Ross came out on Saturday morning. They were very polite and friendly. They explained everything what they were doing and completed their part of the job thoroughly and explained the next step that would be taken. They provided an excellent service and their mann...

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Absolute gents who did a great job and explained every aspect of the issue we experienced as they fixed it. Would recommend this team to anyone and they are a credit to United Utilities.

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    Robert Ryder | Water Services

    I woke up Sunday 3-2-19 to a burst pipe outside my house.Everyone from the first call to having the leak fixed was excellent. Unfortunately I did not get the names of the people involved except Scott who took my initial phone call. Please give my thanks to everyone involved in repairing the leak...

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    Peter Brown | Customer help team for back on track payments | Billing

    He was helpful, efficient and quick to do everything that needed doing. He was polite and kind.

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    Jessica Rainger | Customer Advisor | Billing

    Phoned today to set up my water account and as a first time buyer I was completely clueless... Jessica was fantastic! She talked me through everything I needed to know step by step and made the whole process very easy to understand. She was very friendly and I could not ask for anything more...outst...

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    Michelle Bowe | # | Billing

    I called today totally panicked about a direct debit not being paid because of an anomaly in my wages and she was so helpful and kind. Very professional and explained everything and really helped. She is even going to call me back. Fantastic service and great customer service. Thank you Michelle

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    Liam Mulcahy | United utilises repersentative | Water Services

    Liam has been extremely helpful while I have been having major problems with my water due to a new estate being built I cannot thank him enough for his services and how helpful and fantastic he has been I want to thank him for everything she is the only person that has been consistent throughout thi...

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    Dave Robertson | Case Owner | Billing

    Dave kept me well informed of the progress of my query following a missed appointment to instal my water meter. He informed me why the work was not initially carried out, and arranged an alternative date. He called me on the evening after the work was carried out, to ensure everything was ok. He als...

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    Heather Barker | manager | Billing

    I would like to put on record that Heather Barker is a credit to your company. She was very professional and extremely helpful and very knowledgeable and explained everything in a very polite and caring manner and i would not hesitate to tell any new customers that if you want good service to see if...

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    Julie Halloran & Lee | Customer Support Technician & Ganger | Wastewater Services

    Ref: 2088908 Hi, Your 2 employees arrived at my property this morning to address an issue with a blocked common drain. They were friendly, courteous and respectful from the word go. Their communication to my neighbours and I was excellent! They couldn't determine the fall of the drains initially...

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    Mark Mitchell | Network Customer Inspector | Water Services

    Totally professional and by process of elimination identified and isolated problem locating stopcock. Informative, friendly and customer service at a level everyone should aspire to. Cannot commend highly enough.

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