Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Natalie Handisides | Customer Advisor | Billing

    I rang UU today to enquire about getting a water meter and had the pleasure of talking to Natalie. I explained to Natalie that I was interested in a water meter for my property but when Natalie learned that I hadn't been living at my property for the past 3 months she immediately stopped my direct d...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Lottie was so helpful when I was trying to change my direct debit details online, I couldn't remember my security question as I hadn't been online for this account in years. She took my Details, changed the bank for me. I asked how to reset my online account which apparently I'd never registered for...

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    Laura Clark | Customer Advisor | Billing

    Helped me sort out my direct debit after it was unexpectedly cancelled by my bank.

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    Katie Holbrook | Customer Advisor | Billing

    Phoned today with several questions about my account and I was put through to Katie Holbrook. She helped me register to my online account imformed me of recent changes to my direct debit and gave me details of future investigations into my account and possible refunds due to overpayments I may have ...

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    Louise Daly | Customer Advisor | Billing

    The woman i spoke to was lovely,helped me so much.i didnt catch her name,she went through everything with me and helpes me set up a direct debit

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    Justin Card | Customer Advisor | Billing

    I got myself behind with my bills I was so upset about it I phoned u iPhone United Utilities I was put through to finance and has spoken to Jason, he reassured me he will help me and find a solution on how to deal with my case he finds the right payment plan for me set up direct debit I was so happ...

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    Kerri Jones | Support Service Analyst | Water Services

    Keri has been extremely helpful today. She has made sure my Water services problems , have been directed to the correct department, to get the approiate action resolved urgently. Excellent customer service.

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    Mike Sinnott | Customer Advisor | Billing

    Mike Understood my issue straight away, provided relevant options available for me and directed me as to where to find further information, he wasn't forceful but showed a keen interest to help me solve my issue I'm very pleased by mikes customer service he has made me feel glad to be a customer of ...

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    Jaundrell, Lana | Developer Service Assistant | Developer Services & Planning

    I have not worked with Lana before but a development we have at Church Street in Warrington was adopted on the day the 12 months maintenance expired.This was down to Lana requesting any outstanding information.I look forward to working with her on future jobs in the near future and concluding the ad...

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    Michele Bower | Project Engineer (East) | Developer Services & Planning

    I've known Michele for a number of years and she's always been extremely helpful even on occasions and situations which she's not directly involved with.

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    Nicola Moran | Customer Advisor | Billing

    Nicola set up my account, also gave some details I had no knowledge about, promptly and only asking me a couple of questions. I think she was really helpful as I thought the process to have an account and a direct debit would be harder.

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    Nathan Conroy | Customer Advisor | Billing

    I would like to nominate Nathan for the award. Today I messaged on your app as I suffer with anxiety and cannot telephone. I have recently been out of work and explained this was why I'm behind with my payments. I explained that I now have a new job and wanted to set up a plan. Nathan was so friendl...

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    Sharon Harden | Customer Advisor | Billing

    I used the live chat to sort out my billing and setting up a direct debit. Sharon was very helpful and got my problem sorted quickly. Usually live chats are horrific and robotic but this was a fantastic service. Thanks very much Sharon for helping me sort out everything and set my direct debit up ea...

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    Ellie | Customer Advisor | Billing

    I called today to discuss a bill that we had received following one of the service departments failing to come to our property to fit a water meter. Ellie was incredibly helpful and patient with me, she was very professional and went above and beyond to make sure that my problem was dealt with prope...

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    Adam, Jason & Richard Webb | CST & Ganger | Wastewater Services

    To whom it may concern. This form seems inadequate to list all the people who came and worked very hard with great professionalism on my drains to prevent my cellar from flooding. It's confused by the fact that my praise is directed at the guys who actually dug the hole, that's Adam and Jason,...

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    Katie White | Customer Advisor | Billing

    Helped with my debt on my account and helped to set up direct debit via online chat. Very helpful and quickly completed. Was great help and explained everything

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    Emma Bateson | Customer Advisor | Online Query

    Got in touch with UU via Twitter due to work being undertaken directly outside my house. Asked reason as no communication prior during or following works. Rubble and barriers left. Emma kept me updated, informed me of completion date. Responsive and down to earth approach when a lack of communicat...

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    Charlotte Mckenzie | Customer Advisor | Billing

    Multiple questions from me regarding water meters, over payment and direct debits on both my previous address and current one. swell as looking to see if I already had an online account. She answered all of my queries with knowledge and courtesy and was generally lovely and helpful. Made my whole ex...

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    Jen Boyd | Customer Advisor | Billing

    Jen helped me with my account problems this morning in a very quick and responsive manner. Jen sorted out a few issues for me, and set up a direct debit for me for future payments. I'm very happy with the way Jen dealt with my problems and how they have been resolved. thank you.

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    Lauren Heaton | Customer Advisor | Online Query

    Contacted UU via direct message on Twitter very angry after my garden was dug up without my knowledge by UU team laying new pipes. Lauren responded instantly and continued to speak regularly for a number of weeks whilst she meticulously sorted the issue out by escalating, speaking to other team memb...

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    Jessica Rainger | Customer service | Billing

    I had an outstanding bill and letters from a debt collection company saying I had chosen not to pay. The bill was for my student address- which was contracted as all bills included. My ex landlord had set up an address in my name without my permission. Jessica was able to find the two accounts u...

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    Ruth Johnson | Payments | Billing

    Ruth was very informative, and very helpful dealing with my direct debit/ payment plan

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    Laura Clark | Customer advisor | Billing

    Laura Clark is for me the benchmark for customer service. As a Director of a business that has built its success of exceptional customer service, Laura displayed the levels that i try to instill across our teams. Everything was clear and process efficient. She is a credit to your business.

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    Faye Jackson | Customer advisor | Billing

    I would like to nominate faye Jackson for the help she has given me sorting out our water bill today. We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today. She sorted out have a payment plan to get us back on track she was most helpful compassiona...

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    Faye Jackson | Hardship paying bills team | Billing

    I would like to nominate Faye Jackson for the help she has given me sorting out our water bill today We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today and sort out a repayment plan to get us back on track She was helpful compassionate k...

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    Maria Dell | Customer service | Billing

    Maria was so helpful today. She was polite and helped me and my father set up a direct debit. My father has cerebral atrophy and struggles to communicate especially over the phone and finds it very stressful. Maria was really patient and caring and dealt with our query quickly and efficiently. Thank...

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    Matthew Scouler | Customer advisor | Billing

    Telephoned to explain I wished to change the address for my 89-year aunt who is in hospital until today but maintain supply at the old address UFN. As soon as I sell the old property I will inform you to close this account. Account number was transferred, same direct debit details used for the two ...

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    Marion Doyle | Billing

    Called to set up direct debit as just moved into new home. Marion was very helpful she went through everything in just enough detail. Very happy with the service I received and all set up for my payments going forward.

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    Danny Cavanagh | Customer chat advisor | Billing

    Danny was extremely helpful in assisting with a frustrating situation where I have been billed under circumstances that I was told wouldn't happen. He reverted my direct debit to the amount I had agreed with to a colleague of his the previous day and assured me it had been done immediately. Very hap...

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    Maria Dell | CUSTOMER SERVICES | Billing

    Maria was fantastic and was both exceedingly helpful and polite when deadline with my enquiry and helping me very diligently to set up a direct debit. She is a credit to the team and must be awarded and recognised for her hard work, patience and skill in helping customers. She is a rare star in ...

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    Karen Rogers | Billing

    I made a complaint regarding loose grids outside my house. Once complaint had been directed to the appropriate department . I received a curtesy call from Karen, she was extremely polite, professional and informative regarding the reason for her call. Karen listened to my complaint, she was very emp...

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    Charlotte Jones | Call centre | Billing

    I called to set up a direct debit for my water as I have recently moved into a new property, Charlotte was amazing and very helpful she made the process very quick and simple with no jargon. Very impressed.

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    Joan Safhill | Customer service | Billing

    Joan was amazing,I rang to ask if I was entitled to help with my water charge within seconds she put me at ease took all the relevant information and was genuinely pleased that I was entitled for help,Joan was knolegable and within another few seconds my new direct debit was in place with my authori...

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    Melissa Roe | Billing

    Moved house and Melissa provided excellent service via the telephone on updating accounts and ensuring appropriate billing regime and direct debit set up.

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    Stacey Kyle | Billing

    Very pleasant, helpful and knowledgeable, I had my direct debit arranged very quickly. Thank you.

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    Robert Woolridge | Customer advisor | Billing

    Robert helped me via the live chat option to set up my Direct Debit. He was very efficient, helpful and cheery.

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    Stacey Kyle | c | Billing

    I was panicking this morning thinking I had a huge bill to pay immediately but Stacey calmed me and explained it really clearly. I was able to sort it by setting up a direct debit. Super efficient so the call was over nice and quick with all the info I needed and I wasn't late for work.

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    Kerry Moran | Billing

    My son is helping me do this as I don't use all this internet these days. But I needed to tell someone how Kerry helped me with my problem. All I needed was a direct debit setting up to pay my bills. She told me it was already set up and I forgot coz I'm not I went to tell her I've been in hospital ...

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    Lorna Liken | Billing

    I'm nominating Lorna because she went above and beyond in helping me through the difficulty of sorting out my bill in a swift and timely fashion to ensure I didn't end up paying a large direct debit due to a leak. As I said to her due to a difficult period in my life I had kept my eye off the ball ...

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    Stacey Kennedy | Customer advisor | Other

    I would like to nominate Stacey for her excellent customet service. She was able to resolve all my queries in the first call; and was very fast and efficient. I asked her about my billing query(my bill didnt go through this month even though I am on direct debit), also I was unable to login in with ...

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