Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    Laura Clark | Customer Advisor | Billing

    Perfect customer service, very polite yet concise. Very professional and a pleasure to talk to! I am an operations director for a trailer manufacturer and responsible for customer service. I would employ Laura in an instant for all the reasons listed above. World class service!

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    Nathan Conroy | Billing

    Rang today as had gotten a little behind with monthly payments due to a job change, Nathan totally took away any fears we had about how to move forward. He has set up an affordable monthly payment plan and a direct debit which matches payday, meaning no issues going forward. A great weight off our m...

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    Matthew Airey Rich Selby | Reactive CST | Wastewater Services

    Please, please, please will you nominate Rich Selby and Matt Airey for a WOW award. Rich and Matt visited our property on Monday 4th February following a foul water ingress into our cellar. The speed of response was very prompt but most importantly Rich and Matt were exceptional, their professionali...

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    Nicola Moran | Customer service | Billing

    on 4/02/2019 I called your customer services with a direct debit query. I was very worried about my direct debit being doubled for my water meter! Nicola was extremely helpful and helped to find an error in billing on United utilities part and quickly amended my bill with a credit! In this day an...

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    John Mcelroy | WCT | Water Services

    John has today attended my house to investigate a problem we had with the supply of water to our bathroom. John rang to advise he was on the way and on his arrival he was most pleasant, friendly, personable and polite. Despite there being no obvious cause of the problem, he persevered trying a ran...

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    Stacey Kyle | Customer Advisor | Billing

    Stacey has earned my nomination for her outstanding, standard-setting customer service - and the fact that I'm writing this when I'm extremely busy highlights this. She made what I anticipated as a tedious task, effortless and fun. She managed to unlock my account, change my address, set up a di...

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    Emma Hands | Priority services | Billing

    As a priority service user it can be difficult to speak on the phone especially when under a lot of stress. I am in arrears and very worried about what to do about my bill. Emma was so empathetic and she gave me as much advice and reassurance as she could that we can sort it out. She has helped me b...

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    Michelle Bowe | # | Billing

    I called today totally panicked about a direct debit not being paid because of an anomaly in my wages and she was so helpful and kind. Very professional and explained everything and really helped. She is even going to call me back. Fantastic service and great customer service. Thank you Michelle

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    Rebecca Chapman | Customer service (maybe) | Billing

    Rebecca was confident on what she was saying. She did her homework and made me comfortable in relying on her to give me the correct information. Diligent, direct, professional, attributes I would look for in a successful advisor. Quick and prompt with what I needed. Can't fault her one bit. Thank yo...

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    Kimberley Hunter | Call centre | Billing

    I just wanted to compliment Kim for her exceptional customer service received today. My first query was regarding a credit on my account. She spoke with the relevant department and informed me a cheque would be posted out for the credit remaining and also She changed my direct debit to reflect my ac...

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    Lauren Heaton | Customer services - Twitter | Online Query

    Direct Messaged UU via Twitter on Thursday evening 31/01/19 regarding discoloured water from cold taps. Lauren replied very quickly and succinctly which was appreciated. I sent a picture of said water and again Lauren replies quickly with reassurances that all is and would be OK. Remedy if runni...

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    Matthew Wiswell | Customer Advisor | Billing

    I called to restore my direct debit agreement as I have been in hospital and some payments were missed due to my receiving no income throughout that period. Matthew showed genuine concern and interest in my situation and was quick to put my mind at rest that this was a problem that could be easily a...

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    Will Jones | Customer Advisor | Online Query

    I spoke to Will on the chat and he helped with my billing and direct debit. He managed to help me reduce my direct debit bills!! Thank you so much

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    Racheal Stephens | Customer Advisor | Online Query

    Helped me sort out my water bill after various leaks, set up my direct debit for me and talked me through the whole process made it very simple for me. Thankyou very much .. Happy customer :)

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    Charlotte Mckenzie | Customer Advisor | Billing

    Was unable to activate my account after signing up due to maintenance on the website. Lottie sorted the problem efficiently, and when I said I had tried one solution that she had suggested she moved straight on to another. Having recently dealt with a mobile network provider who repeatedly patronise...

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    Jessica Rainger | Customer Advisor | Billing (Internal)

    I would like to nominate Jessica Rainger who answered my call re: query house move from October and new billing/direct debit. I cannot thank Jessica enough, she was extremely most helpful, courteous and a lovely person to speak to, an absolute credit to your company she was excellent.

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    Kelly Elliott | Customer Advisor | Billing

    Very prompt. Very direct. And very helpful and polite. Thoroughly recommended.

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    Sarah Smith | Customer Care Advisor Advanced | Water Services

    Sarah was outstanding in sorting my recent issue out. She kept me fully informed called when promised. I am an ex director of a Customer service team and would have been very proud with the way she handled my problem. Well Done Sarah

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    Kelly Elliott | Online Query

    I want to Nominate Kelly Elliott for the way she handled my Query on the LIVE CHAT page this morning....she was very helpful in helping sort out and change my Payment due Date by Direct Debit !! Thank You !!

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    Heather Davidson | Unsure - Customer Adviser on the phone | Billing

    Having just moved in to my property, I was struggling to locate the water meter for first reading. I called on the hope that it would be on record for the property. Heather helped me, was patient while I struggled to get the meter and sorted out my bill and direct debit set up. Compared to a g...

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    Laura Clark | Customer service member | Billing

    Laura was very friendly and dealt with my request to change my direct debit with great professionalism. A pleasure to deal with. Thank you ????

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    Adam Boardman | Online Query

    I contacted you with an issue as I was very annoyed about some work taking place directly outside my house with no warning. The work was very loud and with a young baby in the house this caused a lot of distinction. It also made my car filthy with bits of dirt etc from the work. Adam was very effici...

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    Nicola Moran | Customer Advisor | Billing

    Nicola was super fast at resolving my issue my direct debit had been set up wrong literally 2 minutes and issue resolved! wish more companies were this speedy thank you

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    Lynne Davies | Customer service | Water Services

    I cannot praise Lynne enough . She helped me with my supply query and even called me back shortly after our call to give me a further update Great service (From a retired customer service director ) Well done Lynne

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    Dylan Nelson | Plumber | Metering

    Arrived at a great time so we didn't have to wait in all morning. Explained the process really clearly and informed us we had an external point already set up thanks to the attached semi already having a meter installed a few years ago. Made the process really quick and easy. Answered all of my dire...

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    Jessica Rainger | Customer Advisor | Billing

    I have just spoken to Jessica regarding setting up my direct debit again. She was so lovely and helpful and listened to my query and put me at ease right away. She managed to set up my direct debit again with one payment in March as I requested. She also told me about your app which I have now inst...

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    Arron Lawrence | Customer Advisor | Billing

    Aaron helped me set up a direct debit to pay of my debt and sorted a discount payment play he was very helpful and very polite

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    Adam Boardman | Customer Advisor | Online Query

    Had reason to contact you via twitter. I have moved house recently and paid a bill and had another direct debit taken for an amount I had to query. Adam replied and he couldn't have been more helpful! Didn't need to explain or repeat myself just gave him my problem and he came right back with lot...

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    Gemma Lomax | Customer service advisor | Billing

    Called up after noticing 2 direct debits coming out for my water bill. Gemma was so helpful. She cancelled the wrong account and made sure I was reimbursed. Lovely lady to speak to, really helpful and called me back today after being off poorly. A credit to your team.

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    Gemma Lomax | Customer service advisor | Billing

    Called up after noticing 2 direct debits coming out for my water bill. Gemma was so helpful. She cancelled the wrong account and made sure I was reimbursed. Lovely lady to speak to, really helpful and called me back today after being off poorly. A credit to your team.

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    Arfa Latif | Customer Advisor | Billing

    I spoke with Arfa yesterday. She was really helpful with my enquiry and talked me through the process of setting up a new account. She offered valuable advice for setting up the online 'My Account' and suggestions such as setting up the direct debit online. She made the whole procedure very simple...

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    Liam Thorpe & Sean Cuthbert | CST & Ganger | Wastewater Services

    Telephoned United Utilities 11.30am New Years Eve.Extremely helpful operator listened to my problem and directed services to my property within two hours.Both employees were extremely courteous and knowledable. Matter was speedily resolved. Follow up telephone call three days later asking if the ma...

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    Louise Wright | Customer Advisor | Billing

    Louise was the first person I spoke to from UU and I had to explain to her that I have no idea what I'm doing with my water bill as I've just moved into my first property with my partner and I don't understand anything. Louise was very patient with me and explained everything I needed to know from c...

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    Kelly Elliot | Customer Advisor | Online Query

    Kelly was great, quick and efficient. Saved me stress of calling up instead. Set my direct debit up for new flat within minutes. Really great to have this as moving is stressful enough! Have a lovely Christmas Kelly thanks again. Kind regards

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