Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Leanne Wright | Customer advisor | Billing

    I spoke to Leanne today as I was behind on my payment plan, due to recovering from an operation. She was very friendly, sincere and helpful. She gave me different options to manage my account moving forward. It was a pleasure to speak to her.

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    David Haran | Customer Advisor | Billing

    I discovered after moving into a slightly complicated new property, the water account histories & arrangements were in a confusing mess across different companies etc. Also with multiple supplies on one property, UU's normal domestic online account systems seemed to have trouble with setting up ...

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    Rob | NCI | Water Services

    I want to nominate Rob as he finally managed to get my water pressure problem sorted, where others have failed. He remained involved with this problem so I did not have to see different inspectors each time. He listened to me and was committed to sort out the issue which had been outstanding since 3...

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    Jessica Rainger | Billing

    Jessica was extremely helpful and much cheerier than most customer services people I encounter across different organisations. Thanks Jessica and good luck!

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    Eileen Davenport | Customer relations | Billing

    I would like to nominate Eileen Davenport for the unbelievable service I received from her. I have had dealings with gas and electricity companies in the past which where a nightmare so when I contacted united utilities for the first time ever with a billing and smart meter problem I was ready for t...

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    Charlie Roberts | Billing advisor | Billing

    So often over the last couple of weeks I have been rushed off the phone by the big companies I have had to speak to but United utilities were different. I lost my husband just before Christmas and he had always dealt with the bills. So it was a daunting prospect trying to understand how my bills wor...

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    Joanne Robertson | Telephone U U | Water Services

    Joanne was very professional and thorough with our problem UU cut our water off on our propety of our new house build stopping our workforce continuing through lack of water. She dealt with the problem herself , no passing us on to various others and as this problem was not a usual one she found ...

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    James Osullivan | WCT | Water Services

    This man went above and beyond today to get our situation resolved which has been ongoing since the beginning of dec. leak confirmed from reading with many workers from UU coming to the house giving false/lack of information/communication. Number of around 9 different gangs visiting to be told the l...

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    Sean Ingham | Customer Advisor | Billing

    I contacted Sean this morning to discuss my account , that is unfortunately in a serious state of arrears. At all times he was courteous and showed empathy and understanding. He followed up with a telephone call this evening as promised to take a payment and reinstate a payment plan. I'm I cur...

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    Jessica Ranger | Customer Advisor | Billing

    Very polite , lovely patent lady couldn't help me enough ringing around different departments trying to get my problem solved ! 110% effort going above & beyond for her customers. After ringing about 3 times for the same problem she was definitely the best advisor I've spoken with. Thanks agai

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    Marcus Jones | Developer Services Inspector | Developer Services & Planning

    I have worked on a number of schemes with Marcus and he has been most helpful with any of my queries at different stages of build through to adoption. Very easy to build relationship with and very understanding.

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    Danny Cavanagh | Customer Advisor | Online Query

    Danny helped me with my change of address confusion and fixed it up so that I didn't have to do anything different or extra. He was super nice and provided excellent customer service

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