Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Danielle Reid | Customer Advisor | Billing

    Danielle has been absolutely superb in handling our complaint. Our water pressure had dropped by about half in February 2019. When I contacted United Utilities I was put through to Danielle. She has been superb and showed great customer service and empathy throughout. Danielle arranged for different...

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    Katie White | Customer Advisor | Billing

    I had a few question today about different things and Katie was extremely helpful. She had to put up with my silly auto correct changing words but she understood everything and answered all my questions.

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    Sharon Harden | Customer Advisor | Billing

    Very professional, answered my questions with ease and straight away. Her professionalism and customer service skills restored my faith in great customer service after an awful experience with another utility company just before this chat which could not have been more different. Sharon was spot ...

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    Jane Tatchell | Water Customer Technician | Water Services

    The second time I have had the pleasure of meeting Jane. So helpful and informative. Jane explained everything thoroughly and went through the different routes that can be taken to solve the issues I am experiencing in my very old property. Had lots of tradespeople and untility companies visit throu...

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    Nigel Ogden | Plumber | Metering

    We had been experiencing significantly higher bills than normal over a long period of time. We suspected that there might be a leak somewhere on the property but despite numerous visits by different engineers the problem remained unresolved. Nigel turned up fairly recently. He listened carefully, wa...

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    Moira Griffiths | Customer Advisor | Billing

    I have been in touch with uuwater since December asking all different questions about my meter bill ECT and not had a reasonable explanation on either matter but I phoned up today about my bill and had all my questions and doubts answered in one phone call off Ann moira Griffiths so I am more than w...

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    David Mckenna | Customer service complaints | Billing

    David has been fantastic with the levels of service he has given me. He has liaised with the different departments to help me with my enquires.He has called me on time every time he said he would. He has been reassuring in a difficult situation and I think this deserves to be recognised. He is an am...

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    David Mckenna | Customer Relations | Billing

    I spoke to David tonight after a very frustrating call with a different UU employee. He is a total customer service angel! He explained in detail what I wanted to know, gave advice on reducing bills and provided info on metering. He is one of the most knowledgable customer service employees I've eve...

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    Kelly Mcdonough/ Dave Bracendale | Customer support technician | Wastewater Services

    The press and social media seem to be only to quick to criticise United Untilities . My experience dealing with our regional utilities company has been completely different. Kelly and Dave visited my home to investigate a possible water leak. From the moment I received a courtesy call informing me...

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