Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Duncan Wood | Customer tech | Water Services

    Excellent customer service, courteous, helpful, knowledgeable, very pleasant demeanor,

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    Kelly Elliott | Agent | Billing

    Kelly was very helpful right from the start and very courteous and sorted out my monthly billing problem (payment amount) in no time at all.

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    Rachel Stephens | Customer advisor | Billing

    This Lady was so quick in responding, and even though all done by teat, she was extremely polite and courteous.

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    Paul Bolan | Network technician | Water Services

    Although it was late in the evening, (8.30pm), Paul was extremely helpful, pleasant and courteous. He took the time to ring and let me know that he would be at the address within 20 minutes, and arrived spot on. He was quick and efficient at solving the problem and made sure I'd sufficient water be...

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    Adam Hill | Plumber | Metering

    Adam fitted a water meter at my property today. He rang me before he arrived to tell me the time he would be arriving and to check this was ok. He arrived by the given time He was friendly and courteous and very clean and tidy whilst carrying out the job. He answered all the questions I had and poin...

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    Mmb - 80054392 - Project Team | Engineering Delivery

    Following almost three months of roadworks at Cow Hill, I felt compelled to write and let you know how polite, friendly and courteous the Bentley team working on the new sewer system has been. I am the mother of a three year old boy who lives in the vicinity and we have around the road every day fo...

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    Julie Halloran Lee Atherton | CST + Ganger | Wastewater Services

    These two employees have provided a great service pulling out the stops to ensure a sewer blockage was cleared and the waste was flowing smoothly again. They kept us informed at all times by phone and in person as to the status of the job, if anything was delaying the process and when to expect c...

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    Laura Clark | Customer service agent | Billing

    Laura was exceptionally helpful, patient, courteous and kind.

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    David Mcgarry | Customer Advisor | Billing

    I am unsure which department Dave works in. I have had an ongoing issue with my water supply - I have been over paying , had a leak , needed to claim for the leak and also needed assistance to read the meter. David has been in touch regularly, updating me with the progress , checking information and...

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    Lee Jones | Customer Tech | Water Services

    Came to assess external stop tap. Very professional and knowledgeable and answered all my questions. Very approachable and courteous.

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    Conor Donaghy & Rich Currie | CST & Ganger | Wastewater Services

    Ref:S20002086478 Conor and Rich were a very helpful and courteous team. They thoroughly investigated and resolved the issue. A pleasure to deal with.

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    Julie Halloran & Lee | Customer Support Technician & Ganger | Wastewater Services

    Ref: 2088908 Hi, Your 2 employees arrived at my property this morning to address an issue with a blocked common drain. They were friendly, courteous and respectful from the word go. Their communication to my neighbours and I was excellent! They couldn't determine the fall of the drains initially...

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    Malachi Gallagher /martin Radev | CST/Ganger | Wastewater Services

    Malachi and Martin showed excellent knowledge and very practical solutions to our problem explaining the best way forward to resolve the issue . They were also pleasant and courteous throughout a credit to united utilities.

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    Gail York. Dave Tonks | CST / Ganger | Wastewater Services

    I was glad to have the opportunity to say a big thankyou to Gail and her colleague who attended my property . Gail has had to come out here for same problem a 3 months ago and I remembered her from then because she was so professional and courteous. My complaint was dealt with swiftly after cal...

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    Jordan Robinson And Paul Boddington | wastewater | Wastewater Services

    I would like to nominate the 2 names above .Reasons being they removed a blockage from our shared drain quickly and efficiently. They explained what was causing the problem and how it was cleared and left the site in a spotless condition. Both the above were polite and courteous and worked tirele...

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    Lottie McKenzie | Lottie | Online Query

    Jan.31 Chat line with Lottie .Quietly & efficiently guided me thro' change of e-mail address on line. I found United Utilities web pages difficult to navigate- she stayed with me & I successfully made the change. I rate her as excellent .Just wish more on-line helpers were as courteous ...

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    Jessica Rainger | Customer Advisor | Billing (Internal)

    I would like to nominate Jessica Rainger who answered my call re: query house move from October and new billing/direct debit. I cannot thank Jessica enough, she was extremely most helpful, courteous and a lovely person to speak to, an absolute credit to your company she was excellent.

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    Martin Harrison & Becky Mitchell | CST + Gang | Wastewater Services

    I cannot thank Martin and Becky enough for the way in which they tackled my blocked sewer drain from the house and ultimately removed the cause (my drain rods), which were lost somewhere beneath the road passing in front of my house. The task proved to be difficult and despite a couple of setbacks, ...

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    Louisa Marquis | Customer Advisor | Water Services

    Louise was friendly, courteous, patient, clear and concise in dealing with my query. She also went out of her way to identify what would be my bestpayment options. I was very impressed with her quick grasp of why my bills were so confusing. She clearly knows the technical aspects of her job and is v...

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    Conor Donaghy And Rich Currie | 520002076671 | Wastewater Services

    Conor and Rich arrived promptly (earlier than expected) to deal with our waste water issue. They expertly and professionaly dealt with the issue,cwhich involved tree roots blocking our waste pipes. They were polite and courteous and completed the job quickly and successfully.

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    Danny Cavanagh | Customer Advisor | Billing

    Spoke with Danny earlier this morning by texting and she was very prompt and courteous with her questions and answers. Very satisfied the query was dealt with most efficiently and we were very impressed. It took no time at all to resolve our query thanks to Danny. Well done.

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    Ryan Wadsworth | Customer Advisor | Billing

    Ryan has been very courteous and very helpful

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    Dave Moore | Water Ops | Water Services

    Project number 520002079292 Very courteous, very concerned about dirty feet on wet day and good with my large dog. Very pleasant and explained well.

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    Aaron Hastings & Pete Howell | CST & Ganger | Wastewater Services

    After reporting a drain issue, I was kept informed by a number of telephone calls detailing their arrival at my property. On arrival both individuals were most courteous and helpful. The drain blockage was cleared in good time and was completed in a most professional manner. Both men are a credit t...

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    Gill Smith | Customer Tech | Water Services

    Ref:- 2077212 We would like to nominate the above employee. The lady was polite, courteous, professional, and friendly. She made us feel at ease when she came round, and explained everything in detail (our query was regards to brown water coming out our taps ?possible lead? In our water. As you c...

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    Tony Crowley & Team 80041518 | Customer and Third Party | Engineering Delivery

    Tony has been very helpful and is always there is reassure and give advice. The lads on site have always been courteous and helpful.

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    Stephen Iveson /R Potter | CS4 garage | Wastewater Services

    I would like to nominate the above two gentlemen who came to the assistance of my neighbour who has had a problem with his waste drainage The above gentlemen knocked on my door. They explained why they were there. they were courteous towards all the neighbours. As it happened the blockage travell...

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    David Jaundrell | ICC | Water Services

    Very courteous and helpful in helping me with my issue

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    Curtis Thompson And Dave Brazendale. Job Ref. 520002076930. | C.S.T. | Wastewater Services

    Re. 520002076930. Received an excellent service from both of the above-named employees. They were prompt, efficient and courteous, carrying out the necessary work in a totally professional manner. This meant that the situation was totally stress free for me, which means a lot given I am in my late s...

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    Paul Harding & Keith Bride | CST & Ganger | Wastewater Services

    My nomination goes to Paul Harding and Keith Bride. They arrived the same day that i reported the blockage. They were very thorough in the way they completed the the job, and also very courteous in their manner. As i said, when they rang to say they were on the way - wow!

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    Liam Thorpe. Shawn Clithbert | Cst/gamber | Wastewater Services

    Just to say thank you for a brilliant job . Polite and courteous. And fixed the problem which is excellent .thank you.

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    Lee Greenall | Meter/atlas box replacement | Metering

    Mr.Greenall and his assistant managed an awkward job involving closure of a busy street in front of the village hall in a thoroughly efficient, courteous and professional manner. He was extemely helpful regarding the change of meter, and the completion of the job and reinstatement of the road surfac...

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    Gemma Breen | Customer Advisor | Billing

    Gemma was my customer service agent on 15th January 2019. she was very helpful with my enquiry and dealt with the issue immediately. very polite and courteous. many thanks Gemma

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    Matt Airey & Ian Healey | CST & Ganger | Wastewater Services

    Exemplary service from these two guys. Courteous, professional and efficient. Informative, explained what they were going to do to fix a gruesome drainage problem that spanned a whole row of houses. Left the place spotless! Very, very impressed.

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    Nikolas Waterman | Customer Advisor | Water Services

    Nikolas was as courteous, knowledgeable and lovely to speak to as you coukd wish for.

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    Dan Wilcock & Ryan Spence | CST & Ganger | Wastewater Services

    Superb job efficient friendly knowledgable courteous and took time to explain everything Great service great Lads thanks

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Both were very professional and courteous, they explained everything that they were going to do and kept us up to date with the progress. The sewer pipe was cleared and then explained that they would report back that there was a problem with tree roots in the sewer system. A job well done. Thank yo...

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    Kelly Elliott | Customer Advisor | Billing

    At such a difficult time Kelly was extremely helpful and courteous. i appreciated this an a valued staff member.

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    Gemma Breen | Customer Advisor | Billing

    Very helpful courteous and swift reply

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    Graham Mawdsley | CST | Wastewater Services

    I rang the customer service desk at 5pm to explain the issue I was having with a drain blockage. The agent was courteous and helpful and quickly referred the incident to the wastewater team. Before 7.30pm I was contacted by the team to say that they were on their way. Mr Maudsley and team were e...

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