Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Wayne Lawrence & Aijan Poran | CST & Ganger | Water Services

    WAYNE AND AIJAN did a EXCELLENT JOB IN MOVING THE WATER METER FROM A PREVIOUS INSTALLATION. THEY WERE RESPECTFUL OF OUR GARDEN AND PLANTS COURTEOUS AND PROFESSIONAL IN THEIR WORK. CLEAN AND TIDY WORKMEN!

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    The team that arrived to clear my sewer arrived when they said they would and cleared up my problem in less than 1 hour. They were courteous, kept me informed about what they were doing and were very careful with all the things they undertook. It was an job well done and I cannot fault them on eit...

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    Tayba Mohammad | Customer Advisor | Billing

    Tayba was polite and courteous on the phone, fully answered my questions and helped find a reasonable solution to my queries. Wonderful customer service.

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    Gary Thorne And Craig Breen | CST (RES) Team N6 Stockport Reference: 2128426 | Wastewater Services

    Both Gary and Craig were incredibly professional and pleasant during there visit to come and fix our blocked drains. They are both very courteous and wiped their feet on the mat at the front door until spotless! A fantastic service and they even put up with my nagging to understand what they were do...

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    Gary Maddocks | Customer Technician | Other

    Gary works for Network Ops and came out on 29th March. He found the outside stopcock which a previous visit had failed to find. The work has now been completed and life returns to normal! He was prompt, courteous and most importantly efficient in his job.

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    Jack Johnson | Customer Advisor | Billing

    A very professional response to all my queries; extremely knowledgeable, understanding and efficient. Very courteous and polite, nothing too much trouble .........excellent in every respect, a superb 'advert/ambassador' for United Utilities. Thank you !

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    David Mccrave | Network Customer Inspector | Water Services

    We found your engineer today to be very professional and courteous. He gave us a quick call prior to arriving so we knew when to expect him. He also explained the assessments he was carrying out so that we had idea of the efforts he was making. Most importantly, he was able to get to the root of...

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    Jeff Naylor | Water Customer Technician | Wastewater Services

    Jeff Came to check my meter for a leak from my property. He was exactly on time, polite, courteous, friendly, professional and made time to make sure I understood exactly what was going to happen. He made sure I understood the process. He made certain I knew who to contact and when. He was patient w...

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    Katie Monkhouse | Team Manager | Billing

    First rate, professional and courteous service

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    Karen Boyle & Robbie Potter | CST & Ganger | Wastewater Services

    Super service from all who dealt with my wastewater problem from the initial call to the follow up voicemail today. Particularly though the team of Karen and Robbie on the callout. A phone call to say when they would be with me (0n the day I reported the issue) The efficient way they identified the ...

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    Stacey Kyle | Customer Advisor | Billing

    Very keen and eager to help. Sorted out my issues in a polite, civil and courteous manner. Happy with the advice and outcome. Made sure I knew what to do and what was happening. Had a second issue and explained fully why she couldn't aid me with this. Due to data protection and explained the proce...

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    Everyone | Engineers and call centre staff | Wastewater Services

    After telling a neighbour today how pleased I have been with the service provided by United Utilities, I thought it would be a good idea to tell you too..! From the two engineers who attended on February 19th to unblock a shared drain, to the staff dealing with incoming telephone calls, Megan in ...

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    Mike Bryan & Shane Haughton | Team Lead (Civils Dept) | Wastewater Services

    Reference 0885-0319. A big thanks to Mike and Shane for their hard work today, altering the trap in the drain I share with neighbours in order to reduce the likelihood of further blockages . Also for tidying up afterwards and being pleasant and courteous in spite of cramped, dirty working cond...

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    Karl Donald & Mark | CST+Gang | Wastewater Services

    Reference:2123325 I would like to nominate Karl and Mark as two very professional, hard working, courteous, quick and efficient workers who not only cleared the blocked drain, but then went on to ensure that the whole area was washed down and returned to its original state, and all done with a smi...

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    Stephen Iverson And Ant | CST and ganger | Wastewater Services

    Ref: 212 1726 An absolutely fantastic service. The guys turned up promptly and quickly established the problem and then after a number of attempts using a variety of equipment got the blockage cleared and my mains drain working again. At all times they explained what they were doing and why, were e...

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    Jim Tierney | Water Customer Technician | Water Services

    I wish to nominate Jim for his professionalism and efficiency when he came out to a problem I had recently. He was on time, courteous and friendly. Thank you

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    Stephen Iverson & Ant Dawson | CST & Ganger | Wastewater Services

    The above attended our property to deal with a sewage overflow from a sewer system drain. They acted efficiently, courteously and promptly in finding the issue and providing the solution. There was a blockage caused by a tree root growing along the pipe underground. They located it and removed the...

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    Tracey McKay Eddie Duffy | 2117288 | Wastewater Services

    Tracey and Eddie attend re a recent drainage issue. Both were very friendly, professional and courteous. They explained what they were going to doing to do and how long it would take. They explained the Health & Safety around the open Manhole. I am extremely pleased with the service United U...

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    Gill Smith | Customer Tech | Water Services

    Gill was very professional, courteous and knowledgeable - she fixed the problem and was happy to explain what had gone wrong and how she had fixed it. I was very reassured by her friendly and assured attitude and she went out of her way way to make the whole process as straightforward as possible.

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    Stephen Iverson And Nigel | cst +genger | Wastewater Services

    the men were very polite and courteous and very friendly, they fixed my blocked drains quite quickly, and then cleaned everywhere up and disinfected around the area, I was very impressed

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    Brett Taylor & Mark | CST & Ganger | Wastewater Services

    Brett and Mark turned up to the sewer blockage caused by the heavy rain over the last couple of weeks. I had noticed a manhole cover had been pouring into my rear garden and was depositing toilet paper and other lovely sewage treats across my lawn. Both turned up and within a couple of hours had cle...

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    Wayne / Nigel | CST + GANG | Wastewater Services

    REFERENCE NO : 2114578 Wayne and Nigel attended this job out my property last night .Both were very courteous, efficient , and explained the issue in full keeping me informed of what they were doing and what they wanted to achieve . The issue was resolved entirely to my satisfaction and I have to...

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    Jordan Robinson & Craig Stewart | CST & Ganger | Wastewater Services

    Following a call to report a blocked toilet and subsequent arrival of 2 operatives I was very impressed with both men they were polite and acted quickly to help me and resolve the blockage. They kept me informed as to what was happening were both very polite and courteous and did not leave until the...

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    The team arrived within the promised time slot, and most efficiently dealt with our foul sewage flood problem. They were very helpful and particularly informative about how they intended to retctify the issue, as well as being extremely pleasant and courteous. A job well done.

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    Malachy Gallagher & Joe Edge | CST & Ganger | Wastewater Services

    Excellent prompt and courteous service.

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    Ollie Smith & Nick Halliwell | CST & Ganger | Wastewater Services

    Ollie/Nick came out to us today. Both were extremely courteous and dealt with the problem without fuss. I'm grateful to you both for the level of service given

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    Sue Barnett | complaints department liaison with customers | Other

    Sue handled my what you called a complaint. She carried it forward and made me feel she was not judgemental but helping me. She phoned when she said she would, and messages I left promptly .Was polite and courteous in fact why cant all companies have a sue to help customers. Usually complaints are a...

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    Gill Smith | Customer Technician | Water Services

    Gills approach on arrival was professional and courteous. She confirmed we had a leak and set about clearly explaining to us the process for getting it sorted. Nothing was too much trouble for her. Well done. Marks out of five - five

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    Neil Pilling | DDE | Wastewater Services

    Neil and his team provided a very efficient, thorough and courteous service when dealing with an overflowing sewer manhole in my garden. My thanks to him and his colleagues.

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    Mike Sinnot | Billing

    Helpful friendly courteous efficient. Very pleasant to deal with

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    Sarah Herrington And Eddie | ww services technician | Wastewater Services

    Fantastic job clearing our major drain blockage, quick and efficient. Very courteous and helpful. Well done, and a big THANK YOU :-)

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    Heather Unsworth | DDE | Wastewater Services

    Heather has been fantastic from start to finish. Not only is she extremely courteous and friendly, she also made sure she kept us informed every step of the way. She dealt with our problem (and our difficult neighbours!) extremely quickly and efficiently and to top it all off, we received a lovely b...

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    David McKenna | Case Owner | Billing

    David, sorted out our billing problem in a very quick and courteous manner. We were very pleased with the way he handled our complaint.

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    Callum Smythe & Craig Breen | CST & Ganger | Wastewater Services

    Callum and Craig were very friendly and helpful and worked quickly and efficiently to clear my blocked drain. They were courteous and polite even in the face of a clearly unpleasant job! I know they're used to it, but still... Great service!

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    Gill Smith | Customer Technician | Water Services

    Gill came out to visit me to check on an old external stop tap etc before we start our extension on my late fathers home and was very courteous and knowledgeable about what needed to be done. Praise where praise is due.

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    Jessica Rainger | Billing

    Jessica was very polite, courteous & professional- and dealt with my query without any hesitation. She's an asset to United Utilities.

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    Nuala Moore | Customer services | Water Services

    Nuala Moore was to say the least very courteous, extremely efficient, helpful, and compassionate to our dilemma.An award is the very least that this young lady should recieve.

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    Nicola Moran | Customer advisor | Billing

    I discovered when perusing my bank account online that my water bill had not been paid and then checked backwards for a couple of months to discover the same. I was in a little bit of a panic thinking I might be liable for back payments. I then registered my account online with United Utilities and ...

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    Nigel Ogden | Plumber Survey | Metering

    I would like to say that Mr Ogden was courteous, helpful and friendly. It was a pleasure to welcome him into my home.

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    Mike Sinnott | Billing

    Dealt with my enquiry regarding installation of a water meter in an efficient and courteous manner. Obviously has excellent knowledge of his department and answered all my questions to my satisfaction. A credit to United Utilities!

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