Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Sam Dunning & Martin Radev | CST & Ganger | Wastewater Services

    The team were very friendly, polite and very hard working and completed the job in a timely manner.

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    Dylan Nelson | Plumber | Metering

    Arrived on time, efficient job, No mess, work completed in just 30-40 minutes. Pleased with tidy pipework/meter installation.

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    Kev Leadbetter | Ganger | Wastewater Services

    KEV LEADBETTER WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS...

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    Bunty Hebbar | CST | Wastewater Services

    BUNTY HERBBAR WAS A FRIENDLY AND VERY HELPFUL ENGINEER. FROM THE TIME HE CALLED TO ATTEND THE JOB TILL FINISH, HE WAS POLITE AND CAME WITH A LOVELY SMILE. HE TOLD ME EVERYTHING HE WAS GOING TO DO AND COMPLETED THE JOB WITH FULL EXPERTISE. AFTER THE JOB EVERYTHING WAS TIDIED AND CLEANED UP AND WAS ...

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    Danielle Barrow | Customer Advisor | Billing

    The advisors name was danielle and im certain she was in a courts proceedings department. I wasnt the most pleasant of calls to start with as it was regarding a ccj i wasnt aware of that had been filed against me over 2 years ago. I cant commend danielle enough. I really cant. I was worked up and da...

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    Malachy Gallagher, Lloyd Bateman,joe Edge | CST | Wastewater Services

    I wish to nominate the above team for outstanding and polite service. The job was completed efficiently and they seemed to have real pride in what can only be described as an unsavoury job. Nothing seemed to be too much trouble for them. Wish all workmen were like this. A Very Satisfied Custome...

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    Ashley Walker & John Medate | CST & Ganger | Wastewater Services

    my drains were badly blocked by many years of roots . The two gentlemen spent a deal of time in completely clearing out a huge amount of debris and clearing the drains of myself and the next door house .we were kept informed at all times and the debris was even picked up . Thank you for prompt servi...

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    Gary Maddocks | Customer Technician | Other

    Gary works for Network Ops and came out on 29th March. He found the outside stopcock which a previous visit had failed to find. The work has now been completed and life returns to normal! He was prompt, courteous and most importantly efficient in his job.

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    Lianne Collins | Customer Advisor | Billing

    Provided great service on the initial call and the return cay was as agreed. A pleasure to deal with a person that provided me with the very best service I could have hoped for. I was unable To complete the name as the text message request did not include it.

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    Brett Taylor & Rob Hardie | CST & Ganger | Wastewater Services

    J OB. COMPLETED. WITHOUT. FUSS EFFICIENTLY WITH HEALTH & SAFETY AT ALL TIMES.

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    Claire Jones | Customer Advisor | Billing

    I spoke with Clare her voice was soft and kind I felt completely reassured. I'm now paying my water bill and feel confident enough to deal with future problems and financial difficulties. My experience was of true empathy X I am currently at uni training to be a counsellor. My aim would be to be ...

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    David Winstanley & Paul Weir | CST & Ganger | Wastewater Services

    David Winstanley and Paul Weir have provided an excellent service and I have been very impressed by their customer service and wish to nominate them. They are an asset to United Utilities, they have given 150% to ensure the job was completed, kept me informed, friendly explained the technical side i...

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    Gareth Wolfe | Plumber Surveyor | Metering

    I am very happy with the level of service I have received from Gaz Wolfe's visit this morning, he completed the job and moved the meter and stoptap for me very quickly and efficiently

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    Brett Taylor And Rob Hardie | CST & Gang | Wastewater Services

    We were very happy with the service that Brett and Rob provided,they were both very polite and friendly and completed the work in a professional manner. This is a reoccurring problem and we were reassured that should it happen again we should not hesitate in contacting United Utilities straight awa...

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    Mike Halliwell And Kieran Wood | CST & GANGER | Wastewater Services

    Reference 212.5175 I cannot fault in any way the service I received from Mike and Kieran. Mike especially was polite, informative and very efficient. Being a lady living alone I was completely at ease with them and the problem of a blockage was satisfactorily solved in super fast time. They were a...

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    Dawn Thomson | Customer Advisor | Billing

    Dawn was brilliant at understanding the needs and adverse situation of my disabled mother, Fatima who is 87 years of age. She empathised and identified with some incisive questioning the difficulties we were facing and quickly identified measures that would help. As a metered home user this include...

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    Tracey McKay & Eddie | RRT | Wastewater Services

    They rang to inform me when they would be arriving, prompt and very polite, opened the drain and explained to my neighbour and myself what the problem was and how they were going to correct it. Job was completed in timely manner and area including replacing fence panel was cleaned and put back in...

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    Sam Cullen, Pete Ryder And The Customer Service Adiser I Spoke To Originally - Can't Remember Her Name Might Have Been Rebecca? | R.R.T | Wastewater Services

    Sam Cullen,Pete Ryder and Customer Service Advisor, I spoke to originally, as she progressed the job immediately I cant remeber her nameit might have been Rebecca? The memebrs of the team, Sam and Pete cleared the drain as it was also, blocked further up the road. They explained the reason for ...

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    Sam Robinson & Roy Casey | CST and ganger | Wastewater Services

    We recieved great customer service, both lads were friendly and completed the job quickly and efficiently. They also gave me advice on what to do if i had trouble with the blockage again.

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    Nicola Moran | On line - Chat Agent | Online Query

    Nicola Was really helpful today when I couldn't find the necessary section that would allow me to change my email address on your files. Nicola was very patient when I could not find the exact section, she gave me more advice which allowed me to complete the task.

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    Danny Cavanagh | Customer Advisor | Billing

    Danny absolutely smashed it - informative and polite - the complete package. What a champ.

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    Bobbie Gussion-Harrison | Customer Advisor | Billing

    Bobbie was so helpful with how to deal with a higher than expected bill. She spoke through all the options clearly and helped me understand what I needed to do going forward. Her customer service was fantastic! My initial panic of recieving the bill completely disappeared.

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    Charlotte McHugh | Customer Advisor | Developer Services & Planning

    I'd like to mention I didn't get asked to provide feedback on my customer experience but really felt it's necessary in my case. I am a first time buyer renovating my old Victorian house. We opted to undertake the lead water pipe replacement whilst re-plumbing the property, and disappointingly it...

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    Wayne Lawerence & Aiden | Plumber | Metering

    Your engineers fitted a water meter at my address today 21/03/19. The job was problematical and time-consuming due to the very old and weak infrastructure but was completed most professionally. From receiving a courtesy phone call prior to arrival to the finalisation and tidying up afterwards my wif...

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    Wayne Lawerence & Aiden | Plumber | Metering

    I had a new water meter by your team, they first rang me to confirm an arrival time,the job was completed with speed and effiencey, I was kept informed of what they were going to do and roughly how long it would take, and when finished they cleaned away all rubbish and arranged for the tarmac to be ...

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    Callum Smyth And Alan Unsworth | Res team N6 | Wastewater Services

    These 2 gentleman came to our house today and from beginning to end they were completely helpful,professional and clearly very knowledgeable about there job. They made an absolutely awful situation bearable. We had sewage leaking into our kitchen from a blocked main drain, they cleared the drain and...

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    Katie White | Customer Advisor | Billing

    Helped with my debt on my account and helped to set up direct debit via online chat. Very helpful and quickly completed. Was great help and explained everything

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    Mark Dane | DDE | Wastewater Services

    Mark Dane and team have completed and cleared a blockage what an excellent services rated 5* Mark was fantastic thank you

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    Jessica Rainger | Customer Advisor | Billing

    With Jessica you have a real asset for your company. With her attitude and her amazing customer service I believe she will go far in your company if you take notice. She helped me with understanding, compassion and completely accurate information. When needing assistance she was swift and returned t...

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    Susan Heavey | Customer Advisor | Billing

    My interaction with United Utilities has been tiring, and would have been deeply disappointing, had it not been for Sue's complete dedication to customer/my satisfaction, and a job well done. A woman of her word, she called when she said that she would, and tirelessly followed up when another dep...

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    Michele Bower | Project Engineer | Engineering Delivery

    I would like to nominate Michele Bower for organising the connection of a 90mm service on such short notice & thinking outside box when it come to the connection as it was a difficult connection to complete. please ensure my thanks & appreciation get passed on to Michele and her team.

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    Ben Gordon | CST | Wastewater Services

    Please can you pass on my appreciation to Ben Gordon, I am absolutely delighted with the service Ben provided today. He contacted me to confirm he'd be at the property within 1 hour and telephoned to confirm the job was complete and stated the problem causing the overflowing grid. I am the landlord ...

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    Bob Aikten And Jack Taylor | CST | Wastewater Services

    Job Reference: 2111341. We were so worried after our drains became blocked, we couldn't use any of the plumbing in the house. This is our first home and we had never experienced this before so found it very stressful. John ans Bob turned up and were so helpful and positive. Put our minds at ease ...

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    Brigitte Roche | Billing

    Excellent service, pleasant, polite, very helpful, knowledgeable about her job as was able to answer all questions asked. And able to complete a form for me online. I am a very satisfied customer thanks to Brigitte.

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    Dylan Thomas | plumber | Metering

    Dylan Thomas recently came to fit my water meter. He arrived within the allocated time slot, was friendly and professional and the work was completed quickly and efficiently. I am glad that it has been done and feel confident he did a good job. Thank you.

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    Steve Burrows And Robbie Potter | CST | Wastewater Services

    A nicer pair of guys you could not meet. I am emailing this at 7.20pm on a Monday evening after Steve and Robbie have just completed a fantastic job clearing a series of blocked drains on the border of my road and garden. They worked tirelessly for 4 hours and kept me updated along the way. Court...

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    Stephen Iverson And C.morris | CST and ganger | Wastewater Services

    Great gentlemen who handled call very professionally and quickly making sure they were thorough and keeping me updated through every step completed. They were also Highly entertaining and brought laughter and banter to the worst of situations. Couldn't be more happier with the service provided by th...

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    Tracy Mulholland | Customer advisor | Water Services

    I called your helpline and Tracy answered my call. She was very helpful, reassuring and informative. I felt completely at ease with her and I very happy with the service.

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    David Mckenna | Case Owner | Billing

    David was 1. Extremely Polite ,Friendly, Helpful 2. Understood completely what my problem was 3. Discussed clearly how the problem would be resolved Very Impressed

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    Sarfaraz Haji | Water Services

    Saf has been several times over the last few months to try and identify the location of a water leak in the vicinity. He has been friendly and professional, always explaining what was happening and why. The work in my yard has now been completed, with everything being replaced as before. Many thanks...

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