Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Barry Hanson | Customer service | Billing

    I telephoned because I was completely out of my depth not sure how to go forward with my dilemma. Barry talked me down very carmly proffesionally. His tone was very understanding and not belittling at all. He gave me all the information I needed. To put my mind at rest. I wish more telephone people...

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    Nathan Conroy | Billing

    Rang today as had gotten a little behind with monthly payments due to a job change, Nathan totally took away any fears we had about how to move forward. He has set up an affordable monthly payment plan and a direct debit which matches payday, meaning no issues going forward. A great weight off our m...

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    Gary Thorne/craig Breen | res /team | Wastewater Services

    Gary and Craig attended today to unblock a drain ,througout the visit they explained what they were doing .When they finisihed the job they cleaned up and cleared up leaving the place tidy .They advised me of the possible cause and how to get help if it ever happened again .I asked about giving feed...

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    Rob Hardman & Jack Taylor | Cst | Wastewater Services

    Both named employees were very professional and answered my questions after they had completed the job within their remit and advised me what the next step should be.Both also very polite with adjoining eldely neighbours.Thank you to both of them again.

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    Sheralyn Tilch | Sheralyn Tilch | Water Services

    One of the best customer services. Seralyn was very helpful, pleasant and friendly. She gave the advice and suggestions to complete the work yet save me money. A winner!

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    Nikita Nulty | Customer service | Water Services

    Nikita has kept me informed of what you are doing to get TMBC to do there job of cleaning rain water grids in the highway. As TMBC have completely ignored request to deal with the issue raised and advised to contact UU as they say it is UU responseability to maintain drainage. I have agreed to escal...

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    Paul Jolly | Plumber | Metering

    I had my water meter installed today by Paul from Greenage, he is an outstanding person and a credit to your company. He fully explained his role and made me feel confident about his ability to carry out the work. Having completed the job he cleaned the area in which he worked, leaving me with n...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Hi I had blocked drains and Dean and Ross came out on Saturday morning. They were very polite and friendly. They explained everything what they were doing and completed their part of the job thoroughly and explained the next step that would be taken. They provided an excellent service and their mann...

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    Nicola Moran | Online Query

    A perfect resolution to my online enquiry. Nicola was polite and extremely efficient at getting my issue solved and completed. I highly recommend that other staff take note and present themselves and the company in this manner. Thank you.

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    Jessica Rainger | Customer Advisor | Billing

    Phoned today to set up my water account and as a first time buyer I was completely clueless... Jessica was fantastic! She talked me through everything I needed to know step by step and made the whole process very easy to understand. She was very friendly and I could not ask for anything more...outst...

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    Jeff Naylor | W.C.T | Water Services

    On 30thJanuary at 9.25am your employee Jeff called round to my property in response to my call out concerning low water pressure . Unfortunately due to the appalling weather conditions at the time I.e snow and ice he was unable to complete his analysis. I should like to commend Jeff for his kind...

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    Steve Burrows & Richie Beckett | CST | Wastewater Services

    Two very polite and well mannered gentlemen, they went above and beyond, couldn't have asked for more. Excellent job completed very quickly.

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    Dylan Nelson | AMEY - Engineer | Metering

    The customer would like to pass on feedback to the engineer who fitted her meter that he was lovely and kind and could not be more happy with the work he completed and highly recommends him. Sending this on behalf of customer as they don't have internet

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    James Osullivan | WCT | Water Services

    Lovely man who came to my parents home due to constant water issues previously and rectified with the support of two colleagues whom my parents state were very professional and left the job fully complete. Warren and nathan from plumbing..... my parents had so many issues with a leak which was ident...

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    Tom Drew + Aaron Lowry | Operative | Wastewater Services

    Woke up to blocked drain. The guys turned up within an hour of calling, they were professional and very polite and explained how blockages can happen. They cleaned everywhere down afterwards and checked fully that drain was completely cleared with camera. Brilliant job and great service. Many than...

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    Stephen Iverson + R Potter | CST & Ganger | Wastewater Services

    Ref: 2085631 These two guys arrived Wednesday night but my wife told them she couldn't help as I was out. They understood and said they would return Thursday morning. As promised they arrived and the work they carried was fantastic. They kept me informed of what they were doing and explained patien...

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    Andrew Lewis | inspector | Water Services

    On Monday we noticed a leak outside our house and reported it to U.U.. The young lady we spoke to was excellent. On Wednesday Mr. Lewis inspected the leak. As it was impacting on our elderly neighbours ( late 80s , one of whom has dementia ) property and causing them distress, even thought it was no...

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    Kelly Elliot | Customer Advisor | Online Query

    I am very happy with the service delivered by Kelly today. She made the entire process, easy and effortless for myself - she looked into my query and addressed in thoroughly, putting my mind at ease and confirming that she would complete this with a follow up text message; 10/10. Thank you Kelly :)

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    Mick Barton & Si Gallaghan | CST & Ganger | Wastewater Services

    Having never dealt with united utilities I was unsure how we would be treated as with many of the services you can often feel like just another job/number. From my initial phone call on Monday morning to job completion on Tuesday evening I cannot say how happy we were with the service and workmans...

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    Michelle Bowe | Customer Advisor | Billing

    I contacted UU today in behalf of my best friend - Kerry Stokes. Kerry has had an exceptionally bad 10 months after splitting up from from her husband, losing her job, home and suffering from anxiety and panic attacks. She's hopefully now turned a corner, has a new job and rents her own home. The pi...

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    David Haran | Customer Advisor | Billing

    I discovered after moving into a slightly complicated new property, the water account histories & arrangements were in a confusing mess across different companies etc. Also with multiple supplies on one property, UU's normal domestic online account systems seemed to have trouble with setting up ...

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    Andrew Colin O'Neill | Customer Advisor | Billing

    I have been in touch with United Utilities several times since moving into my property in Dec 2018. Every time I believed the issues was corrected when in fact its transpired a month or so later that it hasn't. By the time I contacted Andrew I was completely confused and fed up. I had no idea how to...

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    Conor Donaghy And Rich Currie | 520002076671 | Wastewater Services

    Conor and Rich arrived promptly (earlier than expected) to deal with our waste water issue. They expertly and professionaly dealt with the issue,cwhich involved tree roots blocking our waste pipes. They were polite and courteous and completed the job quickly and successfully.

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    These two lovely lads came today (Friday) because my toilet was backing up and a plumber couldn't help me. These two lads worked in the dark and cold to locate the problem and went out of their way to try and solve it - which they did - they were extremely polite and made me feel comfortable to be ...

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    Elliot Davies | Customer Advisor | Water Services

    Fantastic service from Elliot following my emailed complaint. He rang me with updates throughout and rang after the job had been completed to make sure that it was satisfactory.

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    Aaron Hastings & Pete Howell | CST & Ganger | Wastewater Services

    After reporting a drain issue, I was kept informed by a number of telephone calls detailing their arrival at my property. On arrival both individuals were most courteous and helpful. The drain blockage was cleared in good time and was completed in a most professional manner. Both men are a credit t...

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    Thomas Drew And Aaron Lowry | CST + Gang | Wastewater Services

    Excellent efficient service .Very polite employees . Good customer liaison with clear explanation of problem and solution.Job completed quickly.

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    Ian Johnson | meter engineer | Metering

    The gentleman was very polite and very pleasant, he explained what he was going to do and made sure I was aware that any 'milkiness' would soon clear. also he made sure to cover his boots before stepping in the house. the work was completed quickly and with the minimum of disruption or mess.

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    Phil Woolley | Customer and Third Party - 80040328 | Engineering Delivery

    Phil was great, I was completely satisfied and he was very thorough and very helpful.

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    Gary Wilson | LT Days | Water Services

    Gary was extremely helpful &explained everything that needed to be done. He was very pleasant & polite. He even phoned when the leak had been fixed just to check everything was ok & if I had been told when the repair would be complete

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    Stephen Iveson /R Potter | CS4 garage | Wastewater Services

    I would like to nominate the above two gentlemen who came to the assistance of my neighbour who has had a problem with his waste drainage The above gentlemen knocked on my door. They explained why they were there. they were courteous towards all the neighbours. As it happened the blockage travell...

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    Sue King | Developer Services Assistant | Developer Services & Planning

    I both spoke to Sue King and emailed back and forth with her in mid December 2018. I was completely blown away with her efficiency, politeness and communication. Me and my husband were in the middle of a house purchase and we were very stressed about terminology and permissions and sewers. Sue ema...

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    Heather Bunnell | Debt Recovery / Customer Relations | Billing

    A few weeks ago I called to my mothers house and found a number of long standing / outstanding bills from United Utilities for water. My mother sadly passed away more than a year ago and since then the house has been empty and unmanaged as I and my two brothers work away and overseas - which has ma...

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    James O Sullivan | Water customer tec | Water Services

    We could hear a leak but couldn't find it. James visited and gave lots of reassurances that he would stay on the case until closed. He had a very calm and helpful manner which really put our minds at rest. The leak ended being outside,James kept us informed all the way through and attended jointly ...

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    Paul Harding & Keith Bride | CST & Ganger | Wastewater Services

    My nomination goes to Paul Harding and Keith Bride. They arrived the same day that i reported the blockage. They were very thorough in the way they completed the the job, and also very courteous in their manner. As i said, when they rang to say they were on the way - wow!

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    Curtis Thompson, Dave Brazendale | cst | Wastewater Services

    did a good job in difficult conditions,took the time to explain the process and cleaned up the area after the work was completed

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    Roger Vincent | Customer Advisor | Billing

    Rang to report the death of my uncle. Roger was helpful, kind and understanding. Made a difficult situation easy to complete.

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    Gary Thorne & Craig Breen | CST & Ganger | Water Services

    I was very impressed the way these two gentleman tackled the job with our drains.nothing was too much trouble. When the job was completed they explained where the problem occurred and put it right.they throughly cleaned the drive and drains area.a job well done thank you

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    Ahsley Walker And Rick Selby | CST/ GANGER | Wastewater Services

    We phoned in to report a blockage at our home. We were advised that someone would be out very soon within a day or two. The staff came and completely cleared the blockage, without us even needing to be present or wait in. The whole experience was fast and efficent- one phone call, one vist and probl...

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    Michael H | Customer Advisor | Billing

    From the first phone call Michael has constantly kept me up to date on progress of my issue until it was completely resolved.

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