Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Nuala Moore | Customer Advisor | Billing

    This young lady was so HELPFUL,so UNDERSTANDING to our predicament, and so COMPASSIONATE that this award is the least she shoul recieve.a total credit to the company.

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    Nuala Moore | Customer Advisor | Billing

    This young lady was so HELPFUL,so UNDERSTANDING to our predicament, and so COMPASSIONATE that this award is the least she shoul recieve.a total credit to the company.

    Read the full nomination

    Heather Bunnell | Priority Team | Billing

    I had to make a difficult call to inform you about the death of my husband's death. The first call handler was very polite & sensitive, she then transferred me to Heather in the Priority Team. Heather was professional & compassionate making the call more comfortable than I had anticipated. S...

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    Faye Jackson | Customer advisor | Billing

    I would like to nominate faye Jackson for the help she has given me sorting out our water bill today. We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today. She sorted out have a payment plan to get us back on track she was most helpful compassiona...

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    Faye Jackson | Hardship paying bills team | Billing

    I would like to nominate Faye Jackson for the help she has given me sorting out our water bill today We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today and sort out a repayment plan to get us back on track She was helpful compassionate k...

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    Nuala Moore | Customer services | Water Services

    Nuala Moore was to say the least very courteous, extremely efficient, helpful, and compassionate to our dilemma.An award is the very least that this young lady should recieve.

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    Clare Jones | Billing

    Clare was so supportive and compassionate with me abs had lots of empathy. She went out of her way to ease my concern and to help every way she could thank you Clare!

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    Angela Nesbitt | Customer service advisor | Water Services

    Angela was very helpful and compassionate and very understanding of my current circumstances. Gave me very helpful information about how a water metre could help me save money if it can be fitted. Angela gave me great peace of mind and reassurance through this difficult time. Great customer service!

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