Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Lyn Chadwick | Customer services | Billing

    This lady was very supportive when I was having a mental health crisis. I had recently been in hospital after an intentional overdose and I had a court summons for non payment. I spoke to lyn and was very upset as I'm not very good at dealing with these sort of situations. I was crying and she sett...

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    David Mckenna | Case Owner | Billing (Internal)

    I would like to nominate David McKenna in your Customer Services/Billing Team for his kindness, support, help - for keeping his word and returning a call when he said he would and going out of his way to assist me as far as he could. If only all team members in companies were as helpful, compassiona...

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    Nuala Moore | Customer Advisor | Billing

    This young lady was so HELPFUL,so UNDERSTANDING to our predicament, and so COMPASSIONATE that this award is the least she shoul recieve.a total credit to the company.

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    Nuala Moore | Customer Advisor | Billing

    This young lady was so HELPFUL,so UNDERSTANDING to our predicament, and so COMPASSIONATE that this award is the least she shoul recieve.a total credit to the company.

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    Heather Bunnell | Priority Team | Billing

    I had to make a difficult call to inform you about the death of my husband's death. The first call handler was very polite & sensitive, she then transferred me to Heather in the Priority Team. Heather was professional & compassionate making the call more comfortable than I had anticipated. S...

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    Faye Jackson | Customer advisor | Billing

    I would like to nominate faye Jackson for the help she has given me sorting out our water bill today. We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today. She sorted out have a payment plan to get us back on track she was most helpful compassiona...

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    Faye Jackson | Hardship paying bills team | Billing

    I would like to nominate Faye Jackson for the help she has given me sorting out our water bill today We have had financial difficulties recently and it was such a relief and pleasure to speak to Faye today and sort out a repayment plan to get us back on track She was helpful compassionate k...

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    Nuala Moore | Customer services | Water Services

    Nuala Moore was to say the least very courteous, extremely efficient, helpful, and compassionate to our dilemma.An award is the very least that this young lady should recieve.

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