Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    S.iverson And B Mcdermot | cst + ganger | Wastewater Services

    having called united utilities informing of problem, team arrived promptly following courtesy phone call. assessed problem and quickly sorted issue. also cleared possible cause being tree roots. all carried out politely and with assured professionalism. thank you

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    Ian Carter | Water customer Tech | Water Services

    Extremely pleasant ,Phone call before he arrived and turned up bob on time. Work done quickly and explained clearly what would happen next.

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    Mark Dane | NE | Wastewater Services

    Fabulous service from Mark Dane and James and Adam We called them on Thursday morning and they came Thursday night Mark explained the issues around our blocked drains and managed to clear them They were helpful and took great care in removing the blockage and clearing up after Can't praise th...

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    Laura Clark | Customer service | Water Services

    Very pleasant and very clear and concise when answering my questions - An asset to to U.U.

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    Stev Brome And M Radev | CST/GANG | Wastewater Services

    Excellent service from both the guys today in clearing a blocked drain and cleaning up ground Couldn't be more pleased with the team from UU

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    Lorna Liken | Customer Advisor | Billing

    Query dealt with efficiently and kindly and explained clearly

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Excellent service. Drains cleared thoroughly. Feedback on problem given. Garden left clean and clear of all waste

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    Ollie Smith & Mark Jones | CST & Ganger | Wastewater Services

    Came out to clear blocked drains. They were polite, efficient and effective in sorting the problem! Thanks

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    Rob Hardman & Denny Beddows | Ref 2093760 | Wastewater Services

    Rob Hardman & Denny Beddows have just cleared our drains and we cannot praise them highly enough. They were professional, skillful and very friendly. They performed their work with great knowledge and efficiency. A SUPER TEAM !!!!!!!!!!

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    Conor Donaghy And Rich Currie | waste water | Wastewater Services

    Team called out today to clear sewerage drain and surface water drain because toilet in house was overflowing with water and not draining they did an outstanding job and kept me informed throughout their work and was really clean putting bags down to enter house, they successfully cleared blockage a...

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    Gary Thorne/craig Breen | res /team | Wastewater Services

    Gary and Craig attended today to unblock a drain ,througout the visit they explained what they were doing .When they finisihed the job they cleaned up and cleared up leaving the place tidy .They advised me of the possible cause and how to get help if it ever happened again .I asked about giving feed...

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    Steve Borrows & Rob Potter | CGT ref. 2093740 | Wastewater Services

    These two fellows turned up promptly. Reassuringly they remembered when I'd been engulfed in sewage fill water in 2017 & the cause of the problem (a blockage several streets away) . After a quick check of my current symptoms (the early stages of a similar event) they set off to find the blockage...

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    Colin Grace And Gary Plant | 80334552 | Wastewater Services

    Confirmed by phone before arrival. Were clearly highly competent and efficient in discovering and remedying the problem, thorough and careful in cleaning up, and left the site as good as new! Add to that courtesy, and the willingness to keep me informed of what they were doing. Full marks to both ...

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    Brett Taylor And Bob | Waste water | Wastewater Services

    Brett and Bob came to my house to sort out a blocked drain. Brett was really lovely and called me 15 minutes before he turned up to let me know he was on the way. When he got to my house he went above and beyond to make sure the pipes were going running clear and he kept me fully informed of what wa...

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    Elisa Ruff | Customer Advisor | Billing

    Elisa was extremely pleasant and helpful. She carefully explained the reason for the credit on my account and advised me where to find my meter. She then thoroughly and clearly explained to my mum about the process of fitting a water meter. She went above and beyond our queries, and even added my mu...

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    West Cumbria Supplies Team / Luke Johnston | Contractors / Third Party Advisor | Engineering Delivery

    They came out and assessed the damage, found the problem. They were very kind and cleared all the drains. Luke got himself quite dirty in trying to help. Thanks for all your help. The contractors went out of their way to help us. Much appreciated.

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    David Mckenna | Customer service | Billing

    I had a complaint about my water usage /bill/water meter . After fixing the problem . David explained how United utilities solved it all for me . He was clear and explained well . Polite and curtious Thankyou I am happier now

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    Alan Hill | Plumber | Metering

    Alan Hill was doing a survey on our house (pre meter survey), great bloke. Nice, polite and explained everything clearly.

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    Sheralyn Tilch | Advisor | Billing

    Received good and clear information regarding a change of address.

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    Julie Halloran Lee Atherton | CST + Ganger | Wastewater Services

    These two employees have provided a great service pulling out the stops to ensure a sewer blockage was cleared and the waste was flowing smoothly again. They kept us informed at all times by phone and in person as to the status of the job, if anything was delaying the process and when to expect c...

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    Nicola Moran | Unknown / Chat Now Agent | Billing

    Was very helpful at helping me understand a change to my bill. Very polite and clear throughout the conversation.

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    Lee Timmins/Gary Plant | CST | Wastewater Services

    Guys arrived on late evening call but were very thorough and explained/showed the problem to me very clearly with very helpful info. Good job guys!

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    Gemma Breen | Customer Advisor | Billing

    Gemma Provided an exceptional service and gave good and clear advice , which has helped us a lot and removed any confusion over transferring our account , after moving house . A 5 star Service

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    Gail York. Dave Tonks | CST / Ganger | Wastewater Services

    I was glad to have the opportunity to say a big thankyou to Gail and her colleague who attended my property . Gail has had to come out here for same problem a 3 months ago and I remembered her from then because she was so professional and courteous. My complaint was dealt with swiftly after cal...

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    Tom Drew + Aaron Lowry | Operative | Wastewater Services

    Woke up to blocked drain. The guys turned up within an hour of calling, they were professional and very polite and explained how blockages can happen. They cleaned everywhere down afterwards and checked fully that drain was completely cleared with camera. Brilliant job and great service. Many than...

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    Jordan Robinson And Paul Boddington | wastewater | Wastewater Services

    I would like to nominate the 2 names above .Reasons being they removed a blockage from our shared drain quickly and efficiently. They explained what was causing the problem and how it was cleared and left the site in a spotless condition. Both the above were polite and courteous and worked tirele...

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    Merrily Johnston | Water Services

    Not sure if correct department but phoned at your request re high bill and Merrily so helpfully and patiently went through all our usage to exclude leaks and understand how much water used for what and discovered our peaks which were likely due to our swimming pool top ups and hot summer and now I f...

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    Steven | Complaints dep | Water Services

    Great service throughout from Steven, he was clear and gave the impression that he genuinely wanted to help (unlike the agent who passed me through to him who was only willing to. Repeat what the system said) ste looked at the system and took the necessary steps to resolve my complaint which gave me...

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    Tracey McKay Matt Strong | RRT | Wastewater Services

    Grateful thanks to Tracey and Matt for coming to Wilmslow in snow and ice, and spending hours in freezing temperatures until late in the evening to locate and clear a sewage blockage that had affected six homes. They explained their procedures and answered numerous questions in a clear, patient and ...

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    Lauren Heaton | Customer services - Twitter | Online Query

    Direct Messaged UU via Twitter on Thursday evening 31/01/19 regarding discoloured water from cold taps. Lauren replied very quickly and succinctly which was appreciated. I sent a picture of said water and again Lauren replies quickly with reassurances that all is and would be OK. Remedy if runni...

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    Becky Kiggins | Customer service advisor (assumes title) | Billing

    Becky was so very pleasant and understanding with my query about my bill. She clearly explained what she thought had happened and confirmed she would go away and call me back with confirmation and a resolution. She called back within 10 mins of hanging up!!! ???? Had a definitive answer to ...

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    Matthew Wiswell | Customer Advisor | Billing

    I called to restore my direct debit agreement as I have been in hospital and some payments were missed due to my receiving no income throughout that period. Matthew showed genuine concern and interest in my situation and was quick to put my mind at rest that this was a problem that could be easily a...

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    Paul Harding And Ritchie Beckett | C.S.T. | Wastewater Services

    Job reference number 2086901 Just wanted to say what great service I had from Paul and Ritchie as they attended my blocked shared drain. I only reported the problem yesterday afternoon, so was very pleased to see the team arrive at around 2pm, 24 hours later to sort the issue. Paul was part...

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    Babs Mcauley & Robbie Potter | CST & Ganger | Wastewater Services

    Babs and Robbie did a brilliant job clearing a blocked sewer. The job required persistence, ingenuity and teamwork in difficult weather conditions, they are great!

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    Louisa Marquis | Customer Advisor | Water Services

    Louise was friendly, courteous, patient, clear and concise in dealing with my query. She also went out of her way to identify what would be my bestpayment options. I was very impressed with her quick grasp of why my bills were so confusing. She clearly knows the technical aspects of her job and is v...

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    Mike Sinnott | Customer Advisor | Billing

    Excellent service very polite and clear to understand

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    Katie Holbrook | Customer Advisor | Billing

    So helpful, really took time to repeat any thing I didn't understand Such a very pleasant attitude made my call a pleasure to make. Advice given was clear, precise, couldn't ask for more

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    Dave Moore | Water Ops | Water Services

    Dave visited our address + provided a professional, informative service. Dave was polite + helpful. I feel confident I could manage the situation at home if it rose again. Dave was also very clear + patient explaining things. Thank you.

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    Stefan Carroll And Phil Edwards | JOB REFERENCE 2078923 | Wastewater Services

    Stefan and Phil came to my address a week or so ago - after a Saturday evening visit from a team (including Phil) a few days previous. They were very prompt and professional looking. They took time to tell me what they thought the problem was with my drains. They explained in detail what they w...

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    James Devereux | Project Engineer | Wastewater Services

    1.Excellent Communication prior to attending. 2.Arrived at agreed Time. 3.James imparted an informative commentary on blockage, clearage of blockage & video of the drain findings. 4.I was given clear instructions on next steps if the problem returned at a later date. 5. The entire matter wa...

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