Recent nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Carly Fletcher | Customer Advisor | Billing

    Carly helped with moving my account over to a new address and was super helpful, incredibly positive and bubbly and very professional! I had called up a few weeks ago and instead of moving my current account over to my new address, a brand new account had been set up! When going only I could not ...

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    Ruth Johnson | Customer Advisor | Billing

    Today I called up the office to go over my water charges for this year and to check the seperiate charges that I am trying to clear. I was a bit distressed about the amount I have to try to clear as I have arrears from last year to. I was put through to Ruth who was the most understanding and kno...

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    Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

    Dean and Ross were very friendly and professional. They went above and beyond their responsibility, clearly explaining and keeping us informed of progress. They are doing an unpleasant job with a cheery smile and certainly brightened our day. Having uused other drain and Plumbing services lately we ...

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    Bunty Hebbar & Kev Leadbetter | CST & Ganger | Wastewater Services

    Outstanding service from these 2 operatives. Very clear information about what they were doing. Very polite pleasant & helpful. Really impressed.

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    Charlotte Jones | Customer Advisor | Billing

    Very clear and helpful, thanks Charlotte :)

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    Kiera Owen | Network Performance Technician | Water Services

    Kiera rang to say she was on her way. She was very polite and explained the issues I had with blocking very clear. Kiera was very pleasent. Great customer service. Thank you.

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    Niall Behan & Ian Healy | CST & Ganger | Wastewater Services

    Niall and Ian attended our house today, Sunday lunchtime. They were extremely polite and friendly and efficiently unblocked the party manhole and main sewer pipe running behind our property. They also explained that there were tree roots along various parts of the main sewer which they trimmed back....

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    Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

    The team that arrived to clear my sewer arrived when they said they would and cleared up my problem in less than 1 hour. They were courteous, kept me informed about what they were doing and were very careful with all the things they undertook. It was an job well done and I cannot fault them on eit...

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    Natalie Handisides | Customer Advisor | Billing

    I rang UU today to enquire about getting a water meter and had the pleasure of talking to Natalie. I explained to Natalie that I was interested in a water meter for my property but when Natalie learned that I hadn't been living at my property for the past 3 months she immediately stopped my direct d...

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    David Ellison | CST / GANG | Wastewater Services

    David and his colleague spent most of the day trying to clear a major drain blockage which had affected four of our houses on St James Road in Orrell. They were both incredibly professional, kept us informed throughout and did a great job of cleaning up afterwards. - 52*2122913

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    James Darlington | Developer Services Inspector | Developer Services & Planning

    James was absolutely fantastic to work with on our applications; from offering clear guidance on completing the Contractor Part 2s, responding incredibly quickly to our inspection request despite having only just returned from holiday and then visiting site exactly when promised to inspect our conne...

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    Ashley Walker & John Medate | CST & Ganger | Wastewater Services

    my drains were badly blocked by many years of roots . The two gentlemen spent a deal of time in completely clearing out a huge amount of debris and clearing the drains of myself and the next door house .we were kept informed at all times and the debris was even picked up . Thank you for prompt servi...

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    Lee Wood & Mark Merrit | CST & Ganger | Wastewater Services

    Two lads did a fantastic job of clearing a blocked sewer ..they cleaned and disinfected all the contaminated areas round my property...they were pleasant and polite and kept me informed of what they found ..good job lads ..we are very happy with the service you provided today ...

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    Paul Harding & Gary Woodhall | CST & Ganger | Wastewater Services

    Turned up when they said they would and immediately set to to resolve the problem. Despite the lack of day light they toiled to identify the issue, clear the blockage and then put our minds to rest that future issues are unlikely. Friendly, communicative, and efficient, whilst mindful of our concern...

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    Gill Smith | Customer Technician | Water Services

    Very friendly and extremely helpful. Explained the situation very clearly and very patient when asked questions.

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    Mark Holland & Rob Hardie | CST & Ganger | Wastewater Services

    They were very helpful explained every very clearly

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    Sharon Hitch | Developer Services Inspector | Developer Services & Planning

    Sharon provided a very prompt, polite and helpful response. All guidance was clear and made my enquiry very straightforward.

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    Laura M Hodgson | Customer Advisor | Billing

    Laura explained that it had been spotted that my water usage had been unusually high . This surprised me as I make a conscious effort to monitor my water usage . I then remembered that a downstairs water system had not been shutting off at the end of a flush . I had sought advice from a plumber and ...

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    Laura Clark | Customer Advisor | Billing

    First ever contact with company and Laura explained everything so clear and I was able to understand

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    Wayne Eccles And Dave | CST / GANG | Wastewater Services

    reference 2127220... What a fantastic response to my call regarding a manhole that was full of stagnant drain water. They arrived a couple of hours after my call and quickly drained the water and cleared the blockage. They then re jetted the drain after all the sludge came out. They then inspec...

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    David Jaundrell | Customer Advisor | Wastewater Services

    I have just come off the phone from speaking to David. I would like to commend him as he was very curtious and clear . He is a credit to your company and has left me with a very positive experience. thank you

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    Elizabeth Ashton | Customer Advisor | Billing

    So very helpful and clear, a breath of fresh air having dealt with electricity beforehand who were so difficult, well done and thank you Elizabeth

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    Gary Thorne & Craig Breen | CST & Ganger | Wastewater Services

    Gary and his team mate Craig Breen came to my property. Lovely gentleman, very happy and super big smiles. Very helpful and efficient and cleared my drain in no time. They actually made my day with their joyful personality.

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    Richard And Paul Robertson | CST / GANG | Wastewater Services

    Very thorough with the work they did to ensure blockage had gone and try to get rid of the smell that was impacting on our home life. Great communication, they kept in touch with my husband and explained everything clearly to us. Due to the excellent customer service we would definitely speak highly...

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    David Mccrave | Network Customer Inspector | Wastewater Services

    David from Wholesale Dept (position NCT) was really lovely - he phoned ahead to give me a more accurate time and when he was here he got on with the job as much as he could have but made it clear someone would come back. He was extremely kind and friendly.

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    Marcus Hayward And Denny Beddows | CST & Ganger | Wastewater Services

    I reported a problem with my toilet. Your men found an adjacent manhole full of waste. it would not clear and after further inspection found other manholes full.They worked non stop to try to clear the problem eventually having success from a manhole further down the street under a parked caravan. t...

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    Kerri Jones | Customer Advisor | Billing

    As I have just moved into my first home I am pretty clueless when it comes to bills, I rang to organise an account. Kerri was extremely polite from the moment I was connected to the call, she was very clear and I didn't feel rushed to say anything. Kerri went above and beyond by not only helping me ...

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    Karen Boyle & Robby Potter | CST & Ganger | Wastewater Services

    Promped attendance to deal with a main drainage blockage. Efficient site investigation & diagnosis of the problem. Blockage cleared by jetting & line of private drain check by the team to be clear. Blockage was caused by root ingress which the team had confirmed by CCTV. Roots cut remotel...

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    Gemma Breen | Customer Service Advisor | Billing

    Clear and professional approach and answered my query quickly

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    Dean Pickett And Nick Halliwell | CST and Gang | Wastewater Services

    These two engineers did a brilliant job of clearing our drains on Saturday evening, 30th March 2019. They were professional, polite and helpful at all times. Everywhere was left clean and tidy. Many thanks to them both for their great work. They are a credit to the company.

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    Janice Bowness | Customer Advisor | Billing (Internal)

    Mrs Dawes wanted to pass feedback on that Janice is fantastic , nice clear tone and she's just brilliant and thinks she needs to be nominated for employee of the month. Customer was happy that we are saving money by offering her a water meter and there is a lot of savings to be had. she will recomme...

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    Gareth Jones & Ryan Spence | CST & Ganger | Wastewater Services

    Two professional and pleasant workers. Clearly work well together. Health and Safety conscious. Helpful and polite. Job done quickly, efficiently, orderly.

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    Ollie Smith | CST | Wastewater Services

    First class drain clearance service. Quick, efficient, polite and pleasant to deal with.

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    Karl Donald & Mark | CST+Gang | Wastewater Services

    Reference:2123325 I would like to nominate Karl and Mark as two very professional, hard working, courteous, quick and efficient workers who not only cleared the blocked drain, but then went on to ensure that the whole area was washed down and returned to its original state, and all done with a smi...

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    Ryan Singleton | Water Services

    Ryan gave outstanding customer service in handling my issue of a potential burst pipe. He was very clear with information and followed up when he said he would. Thanks Ryan!

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    Jordan Robinson | Customer Support Technician | Wastewater Services

    Jordan and his team came to my property to try to address some issues on our property which may be due to leaking sewers and drainage pipes. They were very thorough and helpful and Jordan clearly explained what was UU's responsibility (more than I had realised) and outlined a plan for required remed...

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    Stephen Iveson And Ant Dawson | CST & Ganger | Wastewater Services

    I had the most outstanding Service with these guys, they were very polite and informed me of what was the cause of the blockage, they tested my toilet flush with green dye, and proved to me that the blockage was clear by showing me the empty drain. We had very good banter and I am happy with service...

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    Stephen Iveson & Ant Dawson | CST & Ganger | Wastewater Services

    Proved outstanding work in a messy and awkward job of clearing a blockage in a drain that took an unexpected tour into a neighbouring proper. They kept me updated throughout the job and solved the problem, all with good humour.

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    Martin Walker | Customer Support Technician | Wastewater Services

    I would like to nominate Mr Martin Walker & Worker as they have done a Fantastic job of clearing all the drains. They have spent time and worked to an exceptional schedule, the job was a large blockage and there was quite a mess, upon doing the task they both left the property leaving it excepti...

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    Sam Cullen, Pete Ryder And The Customer Service Adiser I Spoke To Originally - Can't Remember Her Name Might Have Been Rebecca? | R.R.T | Wastewater Services

    Sam Cullen,Pete Ryder and Customer Service Advisor, I spoke to originally, as she progressed the job immediately I cant remeber her nameit might have been Rebecca? The memebrs of the team, Sam and Pete cleared the drain as it was also, blocked further up the road. They explained the reason for ...

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